Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sixt Rental Car is pursuing money from us due to damages to a car we rented from them in March 2025.Upon returning the car to the airport, we took a full outside video of the car that showed no damages. Beyond that, there was nobody at the airport with Sixt to return the car to inspect it.Due to the nature of the damages we know for a 100% fact we did not cause these damages. We try to reach out to them to resolve this and provide more information, better photos, etc but are unable to reach anyone. There are countless stories about this being a business practice of Sixt and believe were another falling victim to this.

  Business Response

  Date: 06/16/2025

  Upon review of ******* Sandefurs damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Sixt Rent A Car from November 22 through November 30, 2024 at the *************** (ATL). The facility has a series of cameras that photograph the vehicle as it leaves the facility, as well as cameras that photograph the vehicle when it returns to facility. Approximately one week after my rental was concluded I received an email stating that $706 worth of damage had been done to the vehicle. I was provided a link to pay for the damage. I contacted the facility manager and asked for an explanation, as well as explaining that if she could provide photographic evidence of the damage I would happy to pay it. Over the course of a month, through multiple phone call attempts and email that went unanswered, I was provided no evidence, but I continued to receive threatening letters. Eventually, I was turned over to a credit agency and I receive no less than four phone calls a day from creditors, attempting to collect on the debt. Again, I have received no proof that the vehicle I rented was damaged. I have now filed a dispute with all three credit agencies for the negative report filed against me. This is a well known scam perpetrated by Sixt many, many times and it needs to end.

  Business Response

  Date: 06/16/2025

  Upon review of ******* Pecks damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
  
  
  
  

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SIXT invented and falsified toll charges over $500 charged to my credit card for tolls in ** and ** when the entire rental was in *******. It took about 15 emails and hours on the phone to undo this charge. They certainly take their time, several weeks, and many reminders before they fixed it.Then a few days after that thy invented another $162.80 parking fee while I was shopping in Whole Foods in ***************** for about 30 minutes. It claimed I was there 24 hours. I had to find the and call the parking lot operator Premier Parking who claimed their camera mulfunctioned but they neglected to reverse the charge. I have already spent many hours on the phone with SIXT and about 20 emails back and fort trying to reverse those ********** is clear SIXT is a fraudulent operation that fabricates false fees, tolls, etc. and then do not want to reverse them.

  Business Response

  Date: 06/26/2025

  Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and inconvenience you experienced throughout this process.
  We want to confirm that the refund for the citation charge was issued on June 18, and as with most financial institutions, it may take 7 to 10 business days to reflect on your account, depending on your banks processing timeline.

  
  Regarding traffic and parking citations, please understand that Sixt does not determine the validity of any traffic violation. Once a citation is received from the issuing authority, our process involves attempting to transfer the liability to the renting customer. If the authority does not permit a transfer, we are required to pay the ticket to prevent additional fees or the risk of impoundment. At that point, we recover the cost from the customer associated with the **********************.

  
  In this case, we understand you contacted the parking operator directly and were informed of a camera malfunction. We truly regret that this error occurred. If you obtain official proof from the issuing authority that the citation has been dismissed, we will gladly re-review the matter and issue a refund if applicable.

  
  At this time, we want to assure you that the matter is fully resolved on our end, and we are no longer holding you liable for the ticket. The full amount was refunded to the credit card on file, and no further action is needed from you at this point.
  Again, we apologize for the time and effort youve had to invest in resolving this issue. Your feedback is important to us, and we will continue working to improve our processes.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT Rent a Car from November 1st to November 5th, 2024, and returned it to their ************************************* location. When I picked up the car at the *****************************, the staff inspected the vehicle and stated they would send me a link to the inspection report, which I never received. The car appeared to be in good condition. Upon return, the staff inspected the vehicle again, including checking the fuel level, and confirmed everything was in order. I was then emailed a return receipt confirming the successful return.However, on June 13th, 2025, I was shocked to discover a collection account for $3,581 from "SIXT RENT A CAR LLC - ***" listed on my credit report. I immediately contacted SIXT and was told there was allegedly serious bumper damage, and that they had sent multiple communications regarding the claim. I never received any emails besides the return receipt. The only contact attempt I received was a missed call on February 6th, 2025, from a phone number registered in *****, which I did not answer due to concerns about its ************* turns out that SIXT had an incorrect email address on file and had been sending the claim to the wrong address. When I asked them to resend the claim to my correct email address, they refused and directed me to contact the collection agency, Summit A*R.I find it highly unlikely that such significant damage, allegedly over $3,000, could have occurred without being noticed during the return inspection. To date, I have not received any written communication, notices, or letters from either SIXT or Summit A*Ronly the missed call from ***** and a voicemail stating I had an open claim.I dispute this debt and am not responsible for any damages. I am formally requesting that SIXT remove this account, not just mark it as closed, from all of my credit reports with the major credit bureaus.

  Business Response

  Date: 06/16/2025

  Upon review of ******* *** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
  
  
  
  

  Customer Answer

  Date: 06/16/2025

  Hi,

  Thank you for your response regarding the damage claim.
  

  Before I formally accept the resolution, I kindly request the following:

  - An official written statement confirming that SIXT will no longer pursue any financial claim related to this matter.

  - Confirmation that SIXT and Summit A*R will request the removal of any related negative records from all major credit bureaus.
  

  Once I receive this documentation, I will be happy to close the complaint on BBB.

  Thank you!

  Hing Li

  Customer Answer

  Date: 06/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle with Sixt in *********, ** from 5/7/2025 to 5/8/2025 as I flew from ******* to ********* for my uncle's funeral. When I went to pick up the car, the woman in the booth just handed me the keys and pointed to where the car was located. No one went out with me to do a pre-release inspection. I did not see any issues with the car, but the Sixt rental car pick-up location is in a dimly-lit section of a parking garage, and only glanced at the car because I was tired from travel and stressed due to the pending funeral. Thus, I left with the vehicle. When I returned the vehicle to Sixt the next day, the man that checked me in reported that the car had scratches on the driver AND passenger side tire rims that supposedly weren't there when I picked up the car. A few days later, I received an email from Sixt stating that I had damaged the rims and looked for a response from me, including any supporting pictures I might have. Unfortunately, I didn't take pictures of the car when I picked it up, but I responded to Sixt stating I did not hit any curbs during my rental and was very careful while driving the car. I further stated that I would not pay for damage I was not responsible for. On May 15, 2025, I received another email from claimsmanagement-************ demanding that I pay $564 by 5/29/2025 for a Type of Loss: "Comprehensive" and Point of Impact: "03 Right T-Bone (Right Side)" requiring a Repair and Refinish Wheel for the right front and rear wheels. Note that the initial communication stating I had scratched the driver's side front wheel had disappeared!Sixt is trying to get me to pay for damage that I did not cause. Apparently, I am not alone in this experience, based on numerous reports found online of similar behavior. It is highly unethical and illegal. I have no intention of paying for the damage.

  Business Response

  Date: 06/12/2025

  After review of the ******* *****' file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  The renewed contract with the rental branch shows no variances at the time the damage was documented.
  
  Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.

  Customer Answer

  Date: 06/14/2025

   
  Complaint: 23460907
  
  I am rejecting this response because:

  1. **** has established a reputation for making false claims against renters of their cars.
  

  2. Sixt failed to do a walkaround inspection of the rental car before I left with the car.  This would have established whether the car was in pristine condition or whether there was any existing damage to the car before it came into my possession.  This failure is the primary cause of this dispute.
  

  3. The car was in a dimly-lit parking garage.  Even if I had walked around to inspect the car, its likely I would have missed whether there was any preexisting damage to it.  Further, it was Sixts shared responsibility to inspect the car with me prior to the car leaving the garage. 
  

  4. The original invoice from Sixt made no mention of any damage to the car.  It only showed that the car had been returned to Sixt and I had paid for the rental.  The damage claims showed up a few days after the invoice.
  

  5. The initial damage claim notification from **** stated that I had also damaged a tire rim on the drivers side of the car, but that damage claim mysteriously disappeared from the next notification.  Another fake claim made by Sixt. 
  

  6. The damage in that second notification claimed that there was T-bone damage on the right side of the car, suggesting that another car collided with the rental car.  Nothing hit the rental car while I was driving it.
  

  7. I insist I did not damage any rims on the tires.  I did not hit anything while driving the vehicle, including hitting anything that could have caused the damage to TWO SEPARATE TIRE RIMS that the inspection claimed I caused.  The photos of the tire rims (attached) show scratches that came from some kind of impact force that would certainly have been large enough to notice, and would not have been something that I somehow forgot during the short time I had the vehicle in my possession.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/17/2025

  
  Thank you for contacting Sixt Claims Department.
  
  We understand that receiving a damage claim can be an unpleasant situation, however, we would also like to ask you for your understanding that we cannot waive our claim, as any damage is an out-of-pocket expense to our company.
  
  Given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.

  Thank you for bringing this matter to our attention and giving us the opportunity to review it.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23460907
  
  I am rejecting this response for the reasons already provided along with my documentation of no mention of any damage with my original invoice.  A notification that there was damage came after the invoice, and was then adjusted from showing damage that included the driver's side front wheel rim to having that damage "disappear" from further claim notifications.  Plus, the indication that the damage had something to do with a "T Bone" type of collision is ridiculous.

  Sixt failed to review the rental car with me before leaving a dark parking garage and is now trying to make me responsible for damage that I never caused.  I will not  be paying for this damage from this sketchy rental car company.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2025, I received an email from ********************** alleging I caused $498.75 in damage to a vehicle I rented from May 1924. I immediately disputed the charge, explaining that I returned the car in the same condition I received it and was unaware of any damage. No **** employee inspected the vehicle with me upon return, nor did I sign any form acknowledging damages. Their claim is based solely on blurry photos taken after drop-off, with no comparative before photos provided.On May 30, I emailed their ***************** team disputing the charge in detail. On June 3, I followed up with ********************** attaching the ********************** return receipt and invoiceneither of which mention damage. As of today, June 12, I have received no response, acknowledgment, or resolution.The lack of communication is unprofessional and unacceptable. **** has failed to follow basic industry procedures for confirming vehicle condition and is now attempting to charge me without adequate evidence or due process. I have made two good-faith efforts to resolve this matter directly.I am requesting that the BBB assist in ensuring this baseless claim is dropped and that **** formally confirms no further action will be taken.

  Business Response

  Date: 06/12/2025

  Upon review of ******* ******* damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction:I rented a vehicle from Sixt for New Year's in **********, D.C. (around late December 2024 to early January 2025).Amount paid to the business:**** withdrew a total of $683.20 from my bank account across two unauthorized transactions.What the business committed to provide:A standard vehicle rental service, with the expectation that I would be notified of any fines or violations and allowed the opportunity to dispute them before charges were made.Nature of the dispute:Sixt received a red light camera violation from Washington, D.C. in January or February 2025. I reviewed the camera footage and clearly came to a stop, even backing up slightly after entering the intersectionnot a violation. Sixt never notified me of the ticket or gave me a chance to dispute it.Instead, they delayed payment long enough that late fees were added, then charged me $300 for the violation plus $41.60 in administrative feeswithout my consent.After I raised the issue, they offered to cut the $41.60 admin fee in half, but made no effort to address the larger overcharge or the mishandling of the ticket.Then on June 2, they charged me again for the same violation, withdrawing another $341.60 from my accountbringing the total to $683.20, again without authorization.Attempts to resolve the issue:I contacted Sixt to dispute the charges. Their only offer was to reduce the administrative fee by half. They did not address the duplicate charge, failure to notify me of the violation, or the improper handling of the fine.Advertising details (if applicable):Not applicable.

  Business Response

  Date: 06/26/2025

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration this experience has caused.
  After reviewing your account and the citations issued, we want to clarify and address the concerns you raised:

  
  Duplicate Charge: You are correct that you were inadvertently charged twice for the same citation. As of today, we have processed a full refund for the duplicate charge of $341.60, and it should be credited to your account in 5 to 7 business days
  Ticket # D050350211 / ref # *******-416653   ref #****************)

  
  Late Fee and Administrative Fee: You should not have been charged for the late fee that was applied to the citation. As of today, we have waived both the late fee, and the $41.60 administrative fee associated with this violation.
  Ticket # ******** / ref # *******-402283 / ref # ****************

  
  Citation Responsibility: While we understand your concerns about the violation itself, please note that per the Sixt rental agreement, customers are responsible for any traffic or parking citations incurred during their rental period, including any related administrative fees. Sixt does not issue these tickets directly; they are sent to us by the appropriate traffic authority. We are not notified of a ticket until we receive it from the authority, which can at times take months.
  Our standard process is to attempt a liability transfer to the customer with the issuing authority. However, if the authority does not accept the transfer, we are obliged to pay the citation to avoid further penalties or possible vehicle impoundment. We then recoup the cost from the renting customer.

  Please see the attached invoices; D050350211 - shows ticket is fully refunded and will be credited  ********  shows this ticket was reduced to the original ticket amount- late fee and admin fee were removed.

  Should you choose to dispute the ticket, we fully support your right to do so. If the citation is dismissed by the issuing authority, please provide us with official documentation confirming the dismissal, and we will gladly review your case for any further reimbursement.
  Once again, we sincerely apologize for the inconvenience and appreciate your understanding. If you have any additional questions or need further assistance, please dont hesitate to contact us.

  
  

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from **** at *************************** from 3/17/25 - 3/25/25. returned the car no issues, paid my bill and all was good. Two months later in May, I receive a letter stating that they had detected a scratch "primer deep 5-10 cm on right rear bumper. what the heck? mind you i am only receiving emails so in my mind this could be a scam. no other form of communication from them. I refuse to pay for something that I did not do and not only that, they came back with this c*** TWO MONTHS after my rental!

  Business Response

  Date: 06/12/2025

  Upon review of ******* Todiscos damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

  It is reprehensible the way SIXT rental cars pursue their customers for bogus claims. Shame on them ! I will never rent from them again and will spread my experience with SIXT as far and wide as I can to alert others to their scheme. 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is claiming I damaged their vehicle then when I provided proof to the contrary they then came back 3 days later with the old claim removed and the addition of a new damage claim of which I also have proof I didnt do. This was three days after they had already inspected the vehicle and it was in their possession which means they can damage vehicles themselves and then claim that it was caused by customers. There was no claim of any other damage done to the vehicle when they inspected it and the issue should be over. I have attached the *** and the photo proving it was there before I took the vehicle. Now they made a new fake claim 3 days after the first inspection.

  Business Response

  Date: 06/12/2025

  Upon review of ******* Allans damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car in September of 2022 when visiting my grandmother in *******, who had since passed. Upon returning the car, Sixt accused me of damage that I did not do. I have documentation showing that the damage was already documented, but they tried to charge me for it. This is fraudulent, and they refused to acknowledge or reason with me. I am extremely careful with my cars, and none of my cars have ever had a scratch. I am not taking responsibility for Sixts damage that I had nothing to do with. This is how they get you when renting a car with them, they charge you for random damage and make up any number they want. I am reporting them to the **** as well.

  Customer Answer

  Date: 06/11/2025

  Hi, why was this issue closed? Sixt put this claim on my credit report this morning.

  Customer Answer

  Date: 06/11/2025

  But they just put it on my credit report this morning, that's not legal. They are fraudulently accusing me of something I did not do, attempting to make me pay for it, and put it on my credit report June 11, 2025.

  Business Response

  Date: 06/12/2025

  Upon review of ******* Kims damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/12/2025

  Will they remove the item from my credit report? If so, it is satisfactory, if not, I am not satisfied and the item needs to be removed from my credit report. Thank you for your help and consideration.

  Customer Answer

  Date: 06/17/2025

  Can the business provide verbal compliance agreeing to remove this item from all of my credit reports? Thank you for all of your help.

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23453741
  
  I am rejecting this response because:

  The claim is not removed from any of my credit reports.

  
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 06/24/2025

  Sixt has removed the file from the collections database. Please allow 21 business days to reflect this action.