Reviews

This profile includes reviews for Network Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Network Solutions

  5335 Gate Pkwy Jacksonville, FL 32256-8080

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  Network Solutions

  5163 NW 74th Ave Miami, FL 33166

• 

  Network Solutions

  Herndon, VA 20172

Review Details

• Review fromshelly a

  Date: 04/18/2023

  1 star

  shelly a

  Date: 04/18/2023

  NEVER,NEVER use this company!!! Worst company I have ever dealt with in 45 years of business. They can not even solve a simple problem. I have sent them all the documents that are needed to switch the primary account holder name, which is me. I have sent them on 12 different occasions , this information with NO result. I have escalated this issue to their management with ZERO results. Everyone spends the time on the phone apologizing and saying they understand. But NOTHING ever gets done!! Do yourself a huge favor and don't use this company for ANYTHING! Wish I could give them a 0

  Network Solutions

  Date: 04/20/2023

  We are sorry to hear this but appreciate your feedback. We strive to improve our services and the customer experience. To complete an account update or a primary change request, our support team requires the needed documentation to complete. If you would like further assistance, please send us an email with additional account identifiers or any previous ticket numbers with support to *************** and we would be happy to take a look.

• Review fromkate s

  Date: 04/14/2023

  1 star

  kate s

  Date: 04/14/2023

  worst customer service ive ever experienced. have been submitting documents to change my email since last july and still no results.

  Network Solutions

  Date: 04/20/2023

  We are sorry to hear this but appreciate your feedback. We strive to improve our services and the customer experience. We can confirm our support team received the documents required to complete the account update, and have sent a password reset to assist with account access. If you would like further assistance, please send us an email with additional account identifiers or any previous ticket numbers from their conversations with support to *************** and we can investigate further.

• Review fromK. L.

  Date: 04/10/2023

  1 star

  K. L.

  Date: 04/10/2023

  They should be getting 0 stars. Worst customer support ever. For a week now, I have not been able to receive emails in Outlook. First I was told to make DNS changes, which I did. Then I was told to make server configuration changes, which I did. Then I was told that it was a ********* problem since webmail was working. They suggested I get a MyTime subscription for $200. Now guess what, webmail is no longer working either. I have been told 3 times a supervisor was going to call me. First time was within an hour. Second time was within 4 hours. Third time was within 24 hours. Guess what, it has no been 48 hours and NO call back. I am constantly told there is no supervisors available. I asked to talk to someone in billing as I feel I should be getting a refund. Oh wait, there is no way to contact billing. AVOID AVOID AVOID.

  Network Solutions

  Date: 04/20/2023

  We apologize for any inconvenience and frustration this entire experience has caused the client. We strive to improve our services and appreciate the feedback regarding their customer experience. If they would like further assistance, please send us an email with additional account identifiers or any previous ticket numbers from their conversations with support to *************** and we can investigate further.

  K. L.

  Date: 04/25/2023

  I responded 5 days ago with the info that the business requested. Even with 2 follow-up emails, there has been nothing from the business. I have been without email for 3 weeks and counting. I have multiple I-tickets open and 4 S-tickets (each a different issue) open. I was able to talk to a supervisor once but over the last week+, I have requested a call back from the same supervisor at least 4 times. Each time I am told that I will get a call back in 24 hours (the last rep said ***** hours). So far, nothing even with it being well past even 48 hours. I am anxiously awaiting a response from the business here or is this just more of a run around. Let's see...

  K. L.

  Date: 05/09/2023

  I have now been without email for over a month and have received 0 callbacks even though I requested them multiple times over 2 weeks ago. Additionally, emails to ************** have gone unanswered.

  K. L.

  Date: 06/22/2023

  Thank you for your cut and paste response. You asked "please send us an email with additional account identifiers or any previous ticket numbers from their conversations". I have done this multiple times but obviously your automated response didn't know this. Just another delaying tactic.

  Network Solutions

  Date: 06/23/2023

  Hello *****, We apologize for the frustration this has caused, We have facilitated support and a specialist will be reaching out to address your concerns. We appreciate your patience and feedback on this matter and look to have a resolution as soon as possible.

• Review fromLiz C

  Date: 03/31/2023

  1 star

  Liz C

  Date: 03/31/2023

  Never, ever, use Network Solutions. And if you absolutely, positively, MUST use Network Solutions, don't use Network Solutions. They are the absolute worst.

  Network Solutions

  Date: 04/04/2023

  We are sorry to hear this but appreciate your feedback. We strive to improve our services and the customer experience. If they would like further assistance, please send us an email with additional account identifiers or any previous ticket numbers from their conversations with support to *************** and we can investigate further.

• Review fromJL Z

  Date: 03/28/2023

  1 star

  JL Z

  Date: 03/28/2023

  I have been a customer of ********************** for approximately 23 years. Maybe longer and have multiple domains and email accounts housed through them. Last year, during their upgrade, I lost everything, including my archived files. Years worth. **************** says there is not back up on their end. No relief coming from customer services. I find it hard to believe, that an organization doing such as major upgrade does not back up their client emails prior to a system upgrade. Especially when THATS THEIR BUSINESS!JZ

  Network Solutions

  Date: 04/04/2023

  We apologize for any inconvenience and frustration this entire experience has caused the client. We strive to improve our services and appreciate the feedback regarding their customer experience. If they would like further assistance, please send us an email with additional account identifiers or any previous ticket numbers from their conversations with support to *************** and we can investigate further.

• Review fromChristine F

  Date: 03/23/2023

  1 star

  Christine F

  Date: 03/23/2023

  Network Solutions has completely gone down the drain. I've been a happy customer for 17 years but NOW...My website has been down for SEVEN DAYS due to their errors and the customer service folks sound very nice but do ABSOLUTELY NOTHING to actually fix the problems with THIER BUILDER. They upcharged me HUNDREDS of dollars for services that did NOT help the problem. My website has been down for a week and after over TEN HOURS on the phone (over multiple calls) with them they have NOT solved my problem, no matter how many times they say "Yes Mam, we are going to fix this for you". Their system of "handling" problems is a JOKE.Negative starts.Damaging my business.DO NOT USE.

  Network Solutions

  Date: 04/04/2023

  We apologize for any inconvenience and frustration this entire experience has caused the client. We strive to improve our services and appreciate the detailed information regarding your customer experience. We can confirm, based on the information provided, that the client's websites are back online. If you would like further assistance, please feel free to send us an email with additional account identifiers or any previous ticket numbers from your conversations with support to *************** and we can investigate further.

• Review fromVito D

  Date: 03/21/2023

  1 star

  Vito D

  Date: 03/21/2023

  **************** is atrocious. Representatives are extremely smug and rude. Expect to spend the day on hold for any problem. Signing up for service is easy ... terminating is impossible.

  Network Solutions

  Date: 04/04/2023

  We apologize for any inconvenience and frustration this entire experience has caused the client. We strive to improve our services and appreciate the feedback regarding their customer experience. If they would like further assistance, please send us an email with additional account identifiers or any previous ticket numbers from their conversations with support to *************** and we can investigate further.

• Review fromRandy M

  Date: 03/17/2023

  1 star

  Randy M

  Date: 03/17/2023

  Network Solutions support could not find their you know what with both hands and a flashlight!The latest is they messed up and did not auto renew my SSL now unknown to me until the other day so my site has been inaccessible to most people for two weeks.I contacted them well over two days ago and was told the SSl would be taken care of and escalated to high priority just tried to access my site again and still could not so I recontacted them it was SSl, what SSl!It is now almost 5:00 on a Friday now and I know from experience nothing happens with these clowns over the week end, but they tell me someone will contact me with updates in 24 hours which is total BS .. I really after over 30 years need to find another service provider. Ever since Web.com purchased them they have gone to h*** in a hand basket, between this and all the email delivery issues I dont think I could even calculate how much money they have cost me.Avoid them at all cost!

  Network Solutions

  Date: 03/21/2023

  We apologize for any inconvenience and frustration this entire experience has caused the client. We strive to improve our services and appreciate the detailed information regarding your customer experience. We would be happy to help and under the information provided, we are unable to confirm the account. If you could please send us an email with additional account identifiers or any previous ticket numbers from your conversations with support to *************** we can investigate further.

• Review fromRandal S

  Date: 03/02/2023

  1 star

  Randal S

  Date: 03/02/2023

  I have been running a business and utilizing web sales via a 3rd party host for years. The domain I use was setup by someone who is no longer with the company and was incapacitated and moved to whereabouts unknown. Network Solutions was more than happy to take my money to renew the account after it lapsed last time, but will not give me access to the account, even after I provided ample proof that the business was indeed mine and is still active years after the previous employee departed. Since the previous account manager did not renew and, in fact, let the account lapse -- and the website went offline as a result, I believe I should be entitled to manage the account --especially since I am the one paying for it. It is bad form for a company to charge a customer and then not let them have the product.

  Network Solutions

  Date: 03/10/2023

  We apologize for any inconvenience and frustration this has caused. We were unable to locate any account with the details provided. We strive to improve our services and appreciate the detailed information regarding your experience. If you need further assistance, please send us an email, with additional account identifiers or any ticket numbers to *************** and we can facilitate support.

• Review fromHoney W

  Date: 02/28/2023

  1 star

  Honey W

  Date: 02/28/2023

  DO NOT USE THEM! You will regret it. Worst customer service on the planet! Im a digital marketer and this is what I do for a living. We bought a domain and they are making it nearly impossible to transfer the domain. We started the transfer Feb 25 and we are still waiting for approval. ******** service agent claims it is an automated process and can take ***** days. We that range, t is not automated. They hold you hostage. They wont even let you do domain forwarding without an additional fee. They have taken advantage of the people that had the domain by charging them for items they didnt use or need. Companies like these take advantage of people that dont understand what they need or what they have. AGAIN, DO NOT USE THEM you will regret it. Im actually going to reach out to an attorney to see if a class action lawsuit is in order.

  Network Solutions

  Date: 03/14/2023

  We apologize for any inconvenience. If you are referring to the transfer policy after a new domain registration, there is a 60 day period upon initial registration where the domain name is non-transferrable. This is not our policy, this is a policy across all registrars worldwide since it's a regulatory requirement that is strictly moderated. If you need to connect your domain here to services with other providers, that can be done easily through your account manager. We apologize for any inconvenience.