Reviews

This profile includes reviews for Network Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Network Solutions has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Network Solutions

  5335 Gate Pkwy Jacksonville, FL 32256-8080

• 

  Network Solutions

  Herndon, VA 20172

• 

  Network Solutions

  5163 NW 74th Ave Miami, FL 33166

Review Details

• Review fromDoc G

  Date: 02/28/2023

  1 star

  Doc G

  Date: 02/28/2023

  After hosting a DIY website with Network solutions for several years I decided in December 2022 to get it designed professionally and also purchased a one time *** marketing package. *** design was mediocre which I didnt fuss about much. After the *** work was done I noticed a glitch where if someone searched on ****** engine for my website it would land on my website but with a banner stating Nothing here. I spent **** hours over a period of 4 weeks, several calls and e-mails and being bounced around from one department to another, ***** agents, false assurances from one, bogus explanations from others and some asking me to pay for the monthly support despite this being a service I paid for already in a couple of thousands. One agent said the website is not broken and the ****** search engine might take sometime to connect to the new site and when asked how much time, he said couple of months! They take a customer for a fool.I casually mentioned this harrowing experience to a friend who is familiar with Wordpress and she offered to look into it. She took less than 10 min to identify the issue and rectified it. I hope this review helps others from avoiding the mental anguish of working with network solutions. Go with another more customer friendly and professional hosting and web design company. Thanks

  Network Solutions

  Date: 03/02/2023

  We apologize for any inconvenience and frustration this has caused. We were unable to locate any account with the details provided. We strive to improve our services and appreciate the detailed information regarding your experience. If you need further assistance, please send us an email, with additional account identifiers or any ticket numbers to *************** and we can facilitate support.

• Review fromChad K

  Date: 02/23/2023

  1 star

  Chad K

  Date: 02/23/2023

  Locked out of our account and been trying to regain access for a month now. No help from support. They refuse to let us even log in without a code they refuse to give to us. All of our information is on file. They even called the phone number to verify and still refuse to let us log in. They know ********** is expiring and I guess someone else wants it? Don't leave you're domain here.

  Network Solutions

  Date: 03/14/2023

  Hello, We apologize for any inconvenience. We do have multiple account recovery processes in place that can be followed by going to our website. We would advise to always keep track of your username, passwords, and always keep an active email address on file so that we can recover login information whenever needed. If you were locked out for invalid login attempts, the account will unlock after a few days. We apologize for any inconvenience.

• Review fromB. M.

  Date: 02/14/2023

  1 star

  B. M.

  Date: 02/14/2023

  Literally one of the worst companies I have ever dealt with. I turned all of my autorenews off for their services and they still autorenewed an SEO service for $500. Two weeks later and they are still jerking me around and I have not received my refund. They have lied about processing it, given me multiple spans of time to receive it, and made me wait on hold for hours. I have screenshots of the lies and their supervisory team simply doesn't care. Absolute garbage. If I could give them zero stars I would.

  Network Solutions

  Date: 02/28/2023

  Hello and thank you for reaching out. We apologize for any inconvenience this may have caused and would encourage you to speak with our Loyalty team if you have any further questions or concerns surrounding cancellations and/or refunds. We can confirm a refund totaling $511.81 has been issued to the client and refunds can take five to seven business days to reflect in the original account charged. We also apologize for the inconvenience caused by the refund timeframe, if you require additional assistance, our support teams are happy to help.Thank you,

  B. M.

  Date: 03/06/2023

  Your support teams are actually not happy to help (I think I spent nearly 4 hours waiting on hold to get the money you stole back) and the "supervisor" I spoke to sounded like he was at a park and couldn't be bothered with me whatsoever. I'd also like to reply to this nonsense response with yet another awful experience with your company. This morning I hop on the chat to renew one of my services for $20. I am very careful to only approve the renewal of that single item and have the tech say they would only renew that one (I sure wish we could post screenshots on here). Instead, your tech renews multiple items THAT I DID NOT APPROVE and turns on auto renew for those very items that I did not approve. Now I am once again on a chat with someone who responds so slowly that in 15 minutes I have gotten two messages. I cannot wait to transfer my website I have never experienced this level of horrid behavior in MY LIFE. Folks, do not do business with this company. They are AWFUL.

  B. M.

  Date: 03/06/2023

  Your support teams are actually not happy to help (I think I spent nearly 4 hours waiting on hold to get the money you stole back) and the "supervisor" I spoke to sounded like he was at a park and couldn't be bothered with me whatsoever. I'd also like to reply to this nonsense response with yet another awful experience with your company. This morning I hop on the chat to renew one of my services for $20. I am very careful to only approve the renewal of that single item and have the tech say they would only renew that one (I sure wish we could post screenshots on here). Instead, your tech renews multiple items THAT I DID NOT APPROVE and turns on auto renew for those very items that I did not approve. Now I am once again on a chat with someone who responds so slowly that in 15 minutes I have gotten two messages. I cannot wait to transfer my website I have never experienced this level of horrid behavior in MY LIFE. Folks, do not do business with this company. They are AWFUL.

• Review fromBe J

  Date: 02/09/2023

  1 star

  Be J

  Date: 02/09/2023

  For three weeks my email domain had not worked properly. I have spent hours with support trying to "troubleshoot" only to find out that it was an issue at their end and they are "working on it". Why would you keep a business trouble shooting for hours and hours when you are aware there is an internal issue? Why were we not notified of the issue before we had to discover it on our own? This happens frequently with this company. I finally got a customer service tech to open a "ticket" a week ago. Was told someone would be in touch within 48 hours and there would be a fix coming. No body got in touch with me, so I finally reached back out and was told that the ticket had been closed. I am literally paying for something that doesn't function. To me that is theft. Network Solutions makes it absolutely impossible to talk with any one who can actually resolve the issue despite the fact that I have been told by dozens of people that it is either resolved, or will be within a couple of hours. Buyer beware!

  Network Solutions

  Date: 03/06/2023

  We apologize for any inconvenience this may have caused Be. When troubleshooting an issue our support staff makes the attempt to identify multiple possibilities before they link it with any ongoing internal issues. This way support can be certain they have eliminated these other possibilities. While this is to avoid misdiagnosing problems, we do understand and empathize that this can be frustrating. Additionally, if an ongoing and/or large-scale matter is being rectified, we will routinely close individual cases and then respond in mass once a resolution is in place. We again apologize if this was not made clear by support as we understand that seeing the closed ticket can be jarring, especially if the issue had yet been resolved. As for the email mailbox in question, we are seeing that the mailbox is receiving properly and is also forwarding emails correctly. For any auto-forwarding, we see that the setting for that is currently turned off. Should you wish to engage in auto-forwarding your emails, you can turn this feature on through the Settings option in the top menu bar of your email. We take your feedback seriously and thank you for providing us with your experience so that we can better it in the future.

• Review fromHEnry T

  Date: 02/06/2023

  1 star

  HEnry T

  Date: 02/06/2023

  Having MASSIVE email issues this past week. All staff (about 10 email accounts) having trouble getting into email, or send/receiving. Tried on several different browsers (webmail) as well as outlook desktop. Customer service gives me complicated instructions in chart form to send to another company for some reason. They refuse to talk to the other company directly. I've had 5 calls with them in the past week, each with a different person sending me different instructions assuring me it will fix the issue. It does not - and it's affecting business!
  It's impossible to speak with anyone there not in a call center. Furthermore, they did NOT let their clients know they were having issues - so it took 3 days before we noticed the problem. This "company" has too many issues to be considered a reliable tech company. NS, if you're reading this, get your act together. Start listening to your customers!

  Network Solutions

  Date: 02/10/2023

  We apologize for any inconvenience and frustration this email matter has caused Mr. Tollefson. Upon looking at support interactions using the email address provided in the complaint, we see that there has been a sending and receiving error for the customer as well as with their employees. We see this is an issue both with their WebMail and Outlook email service. Firstly, we recommend using the settings provided below for their MX and CNAME records as these are the most recent settings. However, if the customer does not wish to implement these settings themselves, or does not feel comfortable implemented them, they can always take advantage of our My Time Support team. While a paid service team, they can implement the email settings on behalf of the customer.
  Secondly, while we had previously offered Microsoft Outlook as a product we manage, we have since discontinued this service. This is why our phone agents in our email department are unable to assist in updating any Outlook settings that may be conflicting with the customer’s WebMail product. We, again, recommend our My Time Support team for assistance in these matters as they are not only trained in how to work in Outlook, but also have the ability to report access the customer’s computer, should the customer authorize them to do so. From here, we believe the sending and receiving errors are caused by the missing or incorrect emails settings, again, which we have outlined below. From here we feel our My Time Support team is the best option for the customer concerning both their WebMail and Outlook needs and encourage the customer to contact this department. Thank you.
  
  MS Records :
  domain.ext 10 MX001.NETSOL.XION.OXCS.NET
  domain.ext 10 MX002.NETSOL.XION.OXCS.NET
  domain.ext 10 MX003.NETSOL.XION.OXCS.NET
  domain.ext 10 MX004.NETSOL.XION.OXCS.NET
  
  CNAME Records:
  IMAP.DOMAIN.EXT IMAP.DOMAIN.EXT.NETSOLMAIL.NET
  MAIL.DOMAIN.EXT MAIL.DOMAIN.EXT.NETSOLMAIL.NET
  POP.DOMAIN.EXT POP.DOMAIN.EXT.NETSOLMAIL.NET
  SMTP.DOMAIN.EXT SMTP.DOMAIN.EXT.NETSOLMAIL.NET
  AUTODISCOVER.DOMAIN.EXT AUTODISCOVER.HOSTINGPLATFORM.COM
  
  TXT Record:
  @ (None) V=SPF1 INCLUDE:SPF.CLOUDUS.OXCS.NET ~ALL
  
  SRV Record:
  _AUTODISCOVER._TCP.DOMAIN.EXT 10 10 443 AUTODISCOVER.HOSTINGPLATFORM.COM
  
  

• Review fromAmy f

  Date: 02/02/2023

  1 star

  Amy f

  Date: 02/02/2023

  I could have written the complaint below by ************** We had been paying for Network Solutions services we never used. The client domain name is no longer with Network Solutions -- for a long time. the services they are billing are email services they never used - for years. We asked to have these services turned off completely, only to see new recurring charges added to the account on the following month. Two months in a row.. I chatted and called, and the agent assured me that auto-renewal was turned off now, but a refund for charges already incurred was not possible. They add-on bogus services you don't need like "ns email". They do not allow the credit card on file to be removed. They do not allow services to be turned off (even when they no longer host a domain at all). I just got off a chat and I'm told to call customer service for a refund. Seems to be a predatory scheme with Network Solutions.l

  Network Solutions

  Date: 02/09/2023

  Hello and thank you for reaching out. We apologize for any inconvenience this may have caused and would encourage you to speak with our Loyalty team if you have any further questions or concerns surrounding cancellations and/or refunds. They will be able to confirm if any active products still exist.

• Review fromScott H

  Date: 01/31/2023

  2 stars

  Scott H

  Date: 01/31/2023

  Generally I would rate them fairly well, things have gone fine for years. There is always another fee. Fee for this, fee for that, do you want fires? Etc. My latest gyration however is not ok at all. A few months ago, I got emails with Network Solutions domain. Something about improving my email account, I'd need to update settings, etc. I call in, because they host everything. **************** person tells me everything is fine and dandy, no changes needed. I figure it is some effort to get me to enter my credentials, so I ignore it thinking it is a spoofed email.Fast forward to yesterday when my email stops working. Turns out, the email was legit and settings needed to be updated because I have a third party administer the website. Poor advice from the customer service rep I spoke with previously, but last night the rep was knowledgeable and apologetic. I'm thinking it wasn't the first of these that they had seen. Poor training. Sure would be nice to be compensated for the loss of my business email for a couple days as things re-populated. Ridiculous it was even an issue to begin with.

  Network Solutions

  Date: 02/01/2023

  We apologize for the inconvenience you may have been caused and look forward to continuing to assist you in your future endeavors with us. We thank you for reaching out with your feedback though as it certainly does not go unnoticed.

• Review fromAnne F

  Date: 01/30/2023

  2 stars

  Anne F

  Date: 01/30/2023

  I was a Network Solutions customer for years but no more. I tried to give access to the ** account for a domain name I own to the current webmaster for that site so he could transfer the domain name to the company he works with and the morons at ** put a one-month transfer lock on the domain name. Then they say the lock can be lifted by a request to customer service but the online "service" reps say they can't do anything about it. ** put the **** lock on and now they say they can't take it off. Total *********** will never use Network Solutions again.

  Network Solutions

  Date: 02/01/2023

  Dear Better Business Bureau, We have received the complaint for ***************************, complaint #*********.Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriately. Our research confirms that as of 1/27/2023 account information had been updated. This included the primary account holder's first and last name, as well as the primary account phone number. It was these changes that triggered the lock on all domains listed in the account. Per our policy, when account information is updated a 30-day lock is added to protect against any unlawful domain transfer. This policy has been present for many years and exists should the customers account ever become compromised. During the process of updating said account information, a warning does appear on the screen advising that the lock will be put in place, all so our customers are fully aware of what the account changes will cause. From here, given the change on 1/27/2023, the lock should be lifted as of 2/26/2023, at which time the domain can be transferred as the customer sees fit. We sincerely apologize for any frustration or confusion this may have caused.We wish **** the best in her future business endeavors. Sincerely, Newfold ************************

• Review fromGarry H

  Date: 01/27/2023

  1 star

  Garry H

  Date: 01/27/2023

  STAY AWAY from these fraudsters! My client (a small non-profit) had been paying for Network Solutions web and email hosting services they never used - for years. We stepped in and asked to have these services turned off completely, only to see new recurring charges added to the account on the following month. Two months in a row.. I chatted and called, and the agent assured me that auto-renewal was turned off now, but a refund for charges already incurred was not possible. A month after turning off webhosting, we got a charge for an SSL renewal (when no hosting account exists). They add-on bogus services you don't need like "code backup". They do not allow the credit card on file to be removed. They do not allow services to be turned off (even when they no longer host a domain at all). They refused to refund these new erronious charges.

  Network Solutions

  Date: 02/03/2023

  We apologize for any inconvenience and frustration this has caused the client. We strive to improve our services and appreciate the detailed information regarding your experience. Unfortunately on monthly services auto renew cannot be disabled from the account unless the client contacts customer support by phone. Additionally, refunds are not eligible on monthly services, but disabling the auto renew will prevent any future charges for the specific product. If you need further assistance, please send us an email, with additional account identifiers or any ticket numbers to *************** and we can facilitate support.

• Review fromTabitha H

  Date: 01/25/2023

  1 star

  Tabitha H

  Date: 01/25/2023

  Awful customer service. My website was down for two weeks and they tried to blame everyone else when my other services discovered it was them they finally looked into it. Then kept saying we are working on it and when asked how long it would take they wouldnt tell me anything. After two weeks my site is still down and they wont release my domain that I own for 60 days. Will never use them again.

  Network Solutions

  Date: 02/01/2023

  We apologize for any inconvenience and frustration this entire experience has caused the client. We strive to improve our services and appreciate the detailed information regarding your customer experience. If you could please send us an email, with additional account identifiers, domain names mentioned, or any previous ticket numbers to *************** we can investigate further.