Business Profile
Internet Services
Network SolutionsHeadquarters
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Reviews
This profile includes reviews for Network Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.02/5 stars
Average of 110 Customer Reviews
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Review fromPaula B
Date: 11/10/2022
1 starPaula B
Date: 11/10/2022
NETWORK NIGHTMARE My website is suspended because ICANN (an arm of Network Solutions) sent an email to confirm my website to a defunct email address. Because the email was never received, my website went offline. (blackbeards.restaurant)I have made multiple calls, spent hours going over the same information, sent requested documents to prove I am the owner, including a notarized letter from my local mayor, yet the site is still down. Several agents have now told me "no worries," the problem is fixed. NO. IT'S NOT!! I am now a week into this bizarre conundrum, trying to prove my ownership and going around and around, and my site is still down. Although I have attempted to find higher-*** to contact, they cleverly are hidden behind this horrible company. If I ever get my site back, I'm moving it far, far away from Network Nightmare.Network Solutions
Date: 11/15/2022
We understand your frustration and apologize for the experience youve had in trying to verify your domain and gain access to your account. Please understand that it is important for us to have strict processes around updating your email associated with the account to maintain the security and integrity of your products and services with our organization. We recommend to avoid this in the future to always keep your account information as up-to-date as possible.Paula B
Date: 11/15/2022
Your canned response to all complaints is tiresome and a great reflection on Network Solution's inability or lack of interest in truly providing "customer service" that yields results. Just today, after going through your drills again, I was once again lied to -- "a manager will call you back in an hour." It's now 3 hours and counting. It won't happen, just like the resolutions that have been promised for two weeks now haven't been honored. No wonder the principals of this company try to remain anonymous. My website remains suspended two weeks in.Paula B
Date: 11/15/2022
Your canned response to all complaints is tiresome and a great reflection on Network Solution's inability or lack of interest in truly providing "customer service" that yields results. Just today, after going through your drills again, I was once again lied to -- "a manager will call you back in an hour." It's now 3 hours and counting. It won't happen, just like the resolutions that have been promised for two weeks now haven't been honored. No wonder the principals of this company try to remain anonymous. My website remains suspended two weeks in.Network Solutions
Date: 11/16/2022
We understand your frustrations but can see that the primary email update was completed for your account after our processing team received and handled your documents. We appreciate your patience in this matter and wish you the best.Paula B
Date: 11/16/2022
Surely you jest! My email remains the same old, defunct email in my profile with NS, after numerous efforts to change it to my current one so that I can finally get that blasted confirmation letter from NS (masquerading as ICANN). ... And then there's this insulting email from NS, received this morning: Thank you for contacting Network Solutions. We are committed to creating the best experience for you. (HAHA!!!) Your ticket needs to be escalated to another department to resolve your issue. I have sent the issue to the correct department for resolution and you will be notified of the status within 24 to 48 hours. We apologize for any inconvenience this may cause. I hope this information has been helpful. We appreciate your business! More of the same. This HAS NOT been fixed! If you "appreciate my business," *********** this problem? DO NOT tell me something has been fixed when it has not.Paula B
Date: 11/17/2022
Again and again, I have been promised something that hasn't happened. I was assured yesterday that my website would be up "by the end of the day." Guess what?! It's not. No surprise, so another day will be spent trying to make sense of Network Nightmare's nonsense.Review fromBryan L
Date: 11/10/2022
1 starBryan L
Date: 11/10/2022
They have the worst customer service that I have ever received in my life. I have been trying to get my email address updated so I can access my account for over a month. I have provided all requested documentation several time to only received an email saying the change would be complete in 24 hours. However I keep calling back every day and it still has not been change. I have to stay on hold for over 30 minutes each time only to be told it has not been changed and they don't know why but will put in another request.Network Solutions
Date: 11/14/2022
Hello and thank you for reaching out. We can confirm that on the same day this complaint came through, (11/10/2022) the email on file had been updated per your request. This issue has been confirmed as resolved and would encourage you to contact support should you need further assistance.Review fromSam W
Date: 10/28/2022
1 starSam W
Date: 10/28/2022
This company and their parent company (web.com) are absolutely deplorable. Do not use them! Find another service to use.Network Solutions
Date: 11/04/2022
Hello and thank you for reaching out. We apologize for the experience you seem to be having and would encourage you to contact our support team in order for us to facilitate further support for you. We look forward to assisting you.Review fromwendy z
Date: 10/26/2022
1 starwendy z
Date: 10/26/2022
Network solutions phone number one the website or listed on your account for customer services, no one answer the phones, hold at least for one hour if you are lucky. I got charged monthly services fees that I did not authorize. One way to contact them is only go through computer chat. They charge you for no reasons and will not give you refunds. Be very carefully with this company. I use them almost 20 years, Very disappoint with the servicesNetwork Solutions
Date: 11/18/2022
We apologize for any issues. Our phone support is available at the phone numbers posted on our website. We apologize for any long wait times.Review fromAngela M
Date: 10/26/2022
1 starAngela M
Date: 10/26/2022
Email bounce backs since July, when their updated/changed their servers. Several hours and tickets (7-8) opened and still no resolutions. Each time on call is an hour or more, changes made on their end, They close the ticket w/o verification and am promised a call back from supervisor(s) and no one calls. This support is beyond ridiculous and all overseas. .Every time I call, they open a new I ticket, S ticket and and an I ticket - which is supposed to be for the back support and engineering. Long times on calls and then may get disconnected.Network Solutions
Date: 11/08/2022
We apologize for any inconvenience and frustration this has caused ***********************************. We strive to improve our services and appreciate the detailed information regarding their experience. We can confirm the client has a number of services and we would need additional information to assist the client. We would be happy to facilitate support if the client could reach out via the email provided below, and include additional account identifiers, or the email having the reported issues. When you are available, please send us an email, with any additional information or any ticket numbers to *************** and we can facilitate support.Review fromDavid G
Date: 10/24/2022
1 starDavid G
Date: 10/24/2022
THE E-MAIL SERVICE IS POOR AND THE CUSTOMER SERVICE IS DEPLORABLE. Whatever representation that is made by any customer service representative is devoid of credibility. I have not had e-mail for the past week (10/18/2022 to this moment 10/24/2022 6:00pm EST). I have been in contact with Network Solutions almost daily since 10/19/2022 without any resolution. Representatives informed that Network Solutions was "migrating their e-mail hosting to a new platform" and was "migrating their service to the cloud". I called numerous times and have multiple I-# and S-# 'tickets', each agent ensuring that my case will be "elevated to the engineers on the back end". Every time I have asked to speak to a supervisor - waiting on hold for hours - I am always informed that "none are available because they are speaking with other customers" or "they are in a meeting right now". There is no corporate number to reach anyone at Network Solutions. The company that owns Network Solutions is WEB.COM. I have called their number multiple times and it goes to a voicemail that states "Jacksonville receptionist unavailable". All of the agents I have spoken with are in the Philippines. When I inquired about where the "engineers" and "back end team" are located, they informed me that they are in the U.S. or Canada. When I requested their telephone number, I was informed that "they have no phone number and cannot be contacted". I have asked these agents how they communicate with the "engineers" and "back-end team" and they informed me they communicate with them by e-mail. I have requested the e-mail address of the "engineers" and "back-end team" but they could not share this information. It is not simply that my service has been disrupted but the explanations and promises are devoid of credibility. I regret that Network Solutions is my internet service provider (web hosting and e-mail). When leaving a review, at least one star must be given - otherwise, I give no starsNetwork Solutions
Date: 10/26/2022
We apologize for any inconvenience and frustration this has caused *****. We strive to improve our services and appreciate the detailed information regarding your experience. We would be happy to help and look into the matter, we just need additional information. If you need further assistance, please send us an email, with additional account identifiers or any ticket numbers to *************** and we can facilitate support. Thank youReview fromKathie N
Date: 10/21/2022
1 starI would rate NS as a NO STARS if that was possible. We have been having problems since October 3rd and here it is the 21st. Horrible customer service. All I hear is that they are sorry and understand our problem. If they were truly sorry, they would fix what they broke. Yes, they "updated" their platform and now nothing works.Review fromMatthew H
Date: 10/18/2022
1 starMatthew H
Date: 10/18/2022
This company shut my business down for a week just to change my primary email address. My website and all of my employees' email addresses were shut down! They didn't bother to call my company or utilize any other method to contact us before they did this. After I sent them all of my business information, tax info, utility bill, personal identitifiers, every representative gave me a different time line to expect my business to be back up and running. Do NOT use this company. All of the agents are overseas. Every request was sent to the "back office" for something.Network Solutions
Date: 10/19/2022
We apologize for any inconvenience and frustration this has caused **************. We strive to improve our services and appreciate the detailed information regarding your experience. We would be happy to help and look into the matter, we just additional information. If you need further assistance, please send us an email, with additional account identifiers or any ticket numbers to *************** and we can facilitate support. Thank youReview fromTina D
Date: 10/17/2022
1 starTina D
Date: 10/17/2022
Horrible. Our online ordering and domain are down. We are locked out of our account and cannot get anyone to help to all. They should be shut down.Network Solutions
Date: 10/18/2022
We are sorry to hear that you are running into problems with being able to access your account. We would recommend reaching out to our Account Access team by calling ************. If your email address has changed from the one the account was originally setup with, or you are not the primary account contact, you may need to start the account recovery process, which our Account Access team can also assist with. We wish you best of luck in getting this issue resolved.Review fromRick M
Date: 10/14/2022
1 starRick M
Date: 10/14/2022
They lost most of my emails and on my fourth call to find out what is going to happen the snippy little lisper told me that emails can only be retrieved the same day they are lost. Never heard that one before. I am convinced the idiots they hire just make up stuff as they go along.Horrible incompetent company. I guess this is the best Gadget Valley can do Don't you love the canned idiotic replies from the dumb robots of Network Solutions? Every time I saw one of those I got angrier. Its the new world - make some dumb insincere apology and put the whole situation behind you/ The used car business is their model.Network Solutions
Date: 10/24/2022
Hello and thank you for reaching out. We can confirm that our server only holds on to a certain amount days of emails for recovery. If you are needing further assistance, please contact our email support team and have them create an escalated ticket for them to try and recover what they can for you.
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