Business Profile

Home Builders

Lennar Homes, LLC

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Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,056 total complaints in the last 3 years.
280 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
House/driveway is less than 2 years old Chunks of concrete are coming off driveway. Also large pieces of concrete are flaking off driveway in multiple places.Builder is claiming I parked something to heavy in the driveway. (Chunks of concrete coming off sidewalk) obviously nothing has ever been parked on the sidewalk . Heaviest thing thats ever been on driveway is a ***** equinox
Business Response
Date: 05/28/2025
I'm sorry you are experiencing driveway issues. I opened a corporate case for you and notified upper management to review the situation further.
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my first home with Lennar Homes on June 28, 2023. Not all the way happy about how Lennar did things but decent. Later a year and 1/2 goes by and around the beginning of May I receive a knock at my door from Lennar *** *** who advised me that there was a mistake Made by placing my septic tank in my neighbors yard. This was a mistake during the building process that should have never happened in the first place. Lennar then comes back digs up my back yard cut down trees and leaves my back yard useless. They refuse to make things right based on their mistakes which were no fault of my own. All because of poor construction. I was ganged up on by 5 men who came to my house when I was only expecting two. They were rude and advised me they are not doing anything about this after admitting my septic tank field should not be over there . I need help against a company who is not willing to make my back yard look more pleasant due to their mismanagement during the build and now I cannot use my yard due to pipes
Business Response
Date: 05/22/2025
I'm sorry your backyard was not placed back how it was initially. I opened a corporate case and notified upper management to review and reach out directly.
Customer Answer
Date: 05/25/2025

Complaint: 23349236

I am rejecting this response because: I should not have to incur any expense due to the mistake Lennar made. I should not paying for the damages tree that needs to be removed, the haul away of the torn down trees and I definitely should not have to pay for the damage to my backyard due to pipes that had to be moved from my neighbors yard into my back yard.

Sincerely,

****** English
Business Response
Date: 05/30/2025
Our VP of Customer Experience met with the Homeowner and is working towards a resolution. Thank you for your patience and cooperation.
Initial Complaint
Date:05/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So many challenges with this company frame start to finish. First they were the lender and I had to reach out to ask to lock in my rate when I knew it dropped. Then home was delivered with issues on the garage paint which I had to submit warranty on 24 hours after delivery. Then there was a roof leak due to no flashing which they allowed to leak until the weekend passed. Finally the flooring has issues due to install and debris under the planks. Had it looked at by a 40 year company that confirmed however they went through a 3 month process of disturbing my tenant multiple times to say it was due to a steam mop used which is a total lie. I am in the business and know that would not cause issues with this flooring. Completely disappointed with 6 months of owning my new 500k home with issue after issue and no one will take responsibility. Voided my warranty on the floor which is obviously there go to. Additional when getting a quote to fix they quoted me the entire floor of 6k when the point of the snap flooring is you can replace by section.
Business Response
Date: 05/22/2025
I'm sorry you aren't happy with your experience. I opened a corporate case for you and notified upper management to review and reach out.
Initial Complaint
Date:05/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding Lennar Homes misrepresentation of the property boundaries at my home located at ********************************************************************************** (********** 39-349-5506). My family and I closed on the home on April 4, 2024. During the walkthrough, Lennars project manager physically pointed out two rear property stakes as our backyard boundary. Based on this, we landscaped and made significant improvements to the area.Nearly a year later, the City of **************** informed us that our lot actually includes a dramatic V-shaped indentation in the backyard, which was never properly disclosed by Lennar. This indentation significantly reduces our usable yard space and does not follow the layout of neighboring properties or the adjacent walking path. It was not clearly visible on any materials Lennar provided, and we were never shown a plat map before closing.Lennar Title failed to deliver the title commitment documents until two days before closing, giving us no opportunity to review or question the property layout. When I raised this issue with ***** ****, President of Lennar Utah, he offered no help or accountability. He falsely claimed a plat map was sent to me via Lennar Track, which I disproved. Despite this, no apology was issued.This misrepresentation has caused significant stress and financial loss. Lennar has refused to assist with correcting the boundary or working with the city to resolve the issue. I am seeking acknowledgment of the misrepresentation and a good faith effort from Lennar to correct the property line or provide appropriate compensation.
Business Response
Date: 05/28/2025
While we do feel for the situation, we have confirmed that he or those representing him did in fact, on several occasions receive the information needed to avoid the situation. In the complaint, you state you received it 48 hours before the closing dates. The outside broker also received the information several days before you received the documents. Further, the property pins were reestablished around the time of the closing, long before landscaping was completed and any monitory commitments were made. You had the property pins in place confirming the layout matches that which you were provided, including the community map which shows the basic layout of the homesite and substantially matches the plot plan. Due to the timelines of the situation, we are unable to move further with your request.
Customer Answer
Date: 05/28/2025

Complaint: 23344181

I am rejecting this response because: I respectfully disagree with Lennars claim that I received the information necessary to understand the true layout of our lot prior to closing. There are several critical inaccuracies and omissions in your response:

No Plat Map Provided: At no point during the home-buying process did I receive a plat map clearly outlining the severe inward V indentation in the rear property line. The only document ever shown to us was a basic neighborhood layout in a group chat before we had even been to the neighborhood, which Lennar now admits was merely a community map. This generic image had no scale, no measurements, and no detail to reveal the dramatic indentation that affects our lot. To claim that this map substantially matches the plot plan is misleading and inaccurate. There is no such plat map with dimensions among the documents I received prior to closing.
Delayed and Inadequate Disclosure: Lennars own response confirms that the information was sent only days before closing, and not directly to me but to my realtorwho was out of town at the time. Lennar was aware of this absence and had assured us that anything sent to my realtors Lennar portal would be mirrored to my account as well, which did not occur. Sending key boundary information days before closingafter multiple walk-throughs and discussionsis not reasonable disclosure.
Property Pins Misrepresented: Lennars claim that the property pins were reestablished around the time of closing further supports my concern. Why werent they established correctly when we did our walk through so we could clearly see our property line? More importantly, your own project manager, ***** ******, and ****** ****** personally walked us along what they clearly identified as a straight rear property line, from stake to stake. never once mentioned a V-shaped indentation or indicated anything irregular about the lot lines.
Misrepresentation of Lot Premium: We were charged an additional $20,000 premium for what was represented to be a superior lot. Had the true shape of the property been disclosed to usspecifically the awkward V-shape that significantly reduces usable backyard spacewe would have never paid that premium, and possibly would have selected a different lot altogether.
City Plat from 2007 Exists: The City of **************** provided us with a plat map dated back to 2007, which accurately shows the indentation and could have been referenced from the beginning. If the City had this document, there is no valid reason why Lennar, its broker, or its title company failed to disclose this information clearly and early in the process.

This is not a matter of buyer misunderstandingit is a matter of misrepresentation and failure to properly disclose material facts. Your team presented the property as something it was not, failed to provide full documentation in a timely manner, and has not taken accountability for the consequences of that failure. We stand by our complaint and continue to seek a fair resolution.

Sincerely,

**** ********
Business Response
Date: 05/30/2025
Attached are the documents that were shared with you prior to closing on your home. Additionally, the lot premium was in place because there is no neighbor behind your home.
Customer Answer
Date: 06/02/2025

Complaint: 23344181

I am rejecting your response for the following reason:

The plat map in question was never provided to me at any point during the homebuying process. To support this, I have attached a screen shots that clearly shows the complete list of documents available to me through my Lennar Track portal. Nowhere in that list is the referenced plat map included.

I am unsure where you are obtaining your information, but the claim that the plat map was shared with me is completely false and appears to be fabricated. This misinformation only reinforces the pattern of misrepresentation my family and I have experienced throughout this transaction.

Please correct your records and refrain from making inaccurate statements regarding what documentation was disclosed to me.
**** ********
Customer Answer
Date: 06/03/2025
So thats it? I clearly caught Lennar lying in their response and you guys are saying that they made a good faith effort to resolve the issue? What was the point in using the BBB?
Initial Complaint
Date:05/16/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I entered into a signed purchase agreement with Lennar Homes of Texas for a new construction home at **********************************************. We submitted ******* money, were approved through Lennar Mortgage, and received a title commitment listing both of us as the proposed insured buyers.After continuous communication and planning, Lennar suddenly informed us that the home was no longer available. At first, they claimed it had structural damage. Later, they changed their story, saying the home was accidentally sold to another buyer due to a duplicate entry in their system. We now feel misled and pressured to transfer to a different property one we did not choose and do not want.Despite having a valid signed contract, Lennar refuses to honor the original agreement. We are requesting that the BBB hold Lennar accountable for:Failing to honor a signed contract Providing conflicting and misleading information Pressuring us into a settlement without transparency We want Lennar to either honor the original sale or provide a written explanation and appropriate resolution, including any restitution or compensation for the breach of contract and emotional distress caused.
Business Response
Date: 05/16/2025
I'm sorry you experienced this. I opened a corporate case for you and notified upper management to review the situation in greater detail.
Customer Answer
Date: 05/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** **********
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new home from Lennar OKC in October 2024. The home comes with a 1 year cosmetic warranty. The ceiling by the ** replacement filter developed a large crack in the ceiling which is covered by the warranty. I reported the issue and filed a claim. ***** the claim Req called 4/21/25 and did the video inspection attached. She stated that it would be fixed to call and get it scheduled with *******. No one called. I posted a request to be contacted on 4/29/25 no one. Contacted me. I finally got the assigned rep ******* on the phone who states she would send someone and I took a day from work the repair person to never showed. I called to let her know. She referred the claim to another Representative ****** ********* on 5/7/24. I left multiple messages and text with no response. I went ahead and filed a new claim and called customer service today. It seems no one is interested in getting this fixed for me and its a breach of warranty. I can see by over 1000 complaints its a common theme with Lennar. I should have checked before purchasing with them. I am asking for the claim to be serviced and the repair to be done as well as my day from work to be compensated. Attached are the photos ***** the virtual claim req took and claim information. Thank you
Business Response
Date: 05/16/2025
Thank you for taking the time to share your feedback with us. I'm sorry you are experiencing communication difficulties. I opened a corporate case and notified upper management to review the situation further.
Customer Answer
Date: 05/17/2025

Complaint: 23335288

I am rejecting this response because:
Nothing was resolved. My ceiling which is under the 1 year guarantee of a new construction home which is damaged by no fault of my own and stated by the warranty person that someone would be sent out to be repaired never was repaired. I have not been provided with a repair,

Sincerely,

****** **********
Business Response
Date: 06/11/2025
Our team is working with the homeowner to schedule work. It was initially scheduled for 6/4 and needed to be rescheduled to 6/11 to accommodate the homeowner. We look forward to a resolution.
Customer Answer
Date: 06/19/2025

Complaint: 23335288

I am rejecting this response because: The repair person came to repair the drywall and left it without coming back to paint it the color of the rest of the ceiling. I am left with a huge gray patch on the ceiling. I wasted 4 hours waiting for him to come back and never came back. Lost 4 hours of work. On 6/18 ****** scheduled the painter to come 8am to 10am. I lost 2 hours from work to wait and the painter never showed. ****** stated that they confused the time frame for the appointment. This is absolutely unacceptable. I will no longer take time off from work to wait for these unresponsible people and lack of care for other peoples income. I am requesting that they arrange to have someone scheduled to come between 6-8pm when I am home from work or to reimburse me for the lost work time and for me to hire someone to finish the job as a resolution. My next step is to escalate to civil court.

Sincerely,

****** **********
Business Response
Date: 06/30/2025
We understand your frustration and apologize for the inconvenience of the trade not showing up at the time scheduled. Painter was rescheduled for 6/24/2025 and reported work was completed.
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchase a new build home from Lennar half of my tiles are cracked and the next half is hallowed
Business Response
Date: 06/07/2025
Thank you for taking the time to contact us. I see you had repair done on your tiles on 5/22. Please let me know if you're still experiencing issues with your tile.
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a 1.5 year-old home. I noticed water pooling in the primary bathroom shower pan at the end of March 2025 and filed a ticket with Lennar through the Lennar home app on April 1 2025. A plumber was sent to evaluate and determined the pan needed to be reset. There was a water pooling stain also present because of the construction defect for which the plumber said at the time would come out with his "Simply Green". The tile contractors came and removed tiles, then the plumber came to remove the shower pan. At that time, he could not get the stain out as he expected. My shower has been torn up and in limbo ever since. Lennar is not approving a new shower pan. I even offered to pay for half of the new shower pan as I am losing sleep over not having this resolved. This is causing me a great deal of stress and anxiety. It is unbelievable a house worth over 530k is having an approval problem on a $1,200 shower pan. I just want to be able to shower and not share my 3 college kids bathroom. The shower pan takes a week to order and I have no end in sight. As a note, this was a common problem in this neighborhood. **************** *** is "Reyhes ********" (who is great, but approval is above her). **************** phone is ************
Business Response
Date: 05/21/2025
Our team currently has work on schedule for you to have the shower repaired. We look forward to providing a resolution soon.
Customer Answer
Date: 05/22/2025

Complaint: 23298393

I am rejecting this response because:
Although Lennar has started fixing the problem. It is taking longer than expected. There are now problems with the wrong color grout being installed on part of the shower and pieces of the trim work that need to be ordered. I have been very patient through this process and available for numorous day of repairs only for this to be on hold yet again. The person from Lennar, Reyhes, whom is my contac has been great. She will be at the house for the upcoming repair dates as my schedule is getting busy. Until this is fully fixed, I have to leave this open.

Sincerely,

***** ******
Customer Answer
Date: 05/28/2025
This has now been completed. It took a very long time with a few errors and delays, like the wrong grout color on the tile. Lennar seemed very helpful after I filed the complaint witht the ROC. Overall, Lennar has been very responsive to issues, aside from this shower pan issue.
THanks,

*****
Business Response
Date: 06/07/2025
Repairs are all completed. Thank you for your patience and cooperation.
Customer Answer
Date: 06/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:05/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our home was built at the end of 2018. Since then we have had 7 roof leaks in the same two areas. Its where the front porch cover meets the roof on both sides. The first leak was still during the 1 year warranty. Weve tried to get Lennar to fix the problem but they said the roofer they hired refused to fix it. We continue to pay out of pocket for something that is clearly the builders fault. This company continues to build faulty homes with not repercussions.
Business Response
Date: 05/21/2025
I'm sorry you aren't happy with how your roof leak was handled. I opened a corporate case and notified upper management to review your case history and reach out.
Customer Answer
Date: 05/22/2025

Complaint: 23297467

I am rejecting this response because: The same gentleman who previously contacted us has repeated the same message: its ultimately up to the roofer to decide whether they will make the repair. Unfortunately, the roofer has already declined once. Lennar continues to employ contractors whose work is questionable, and its truly unclear how this roof ever passed inspection.

Sincerely,

******* *****
Business Response
Date: 05/28/2025
A team member spoke to the homeowner and explained the warranty. We recommended that he contact the insurance company. He informed us that he already repaired the roof after the heavy rains a few weeks ago. He said that he understands and was reaching out to us first since the roof leaked in the same place in 2019.
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Massive issues with parking in the ************** condo complex in ******* **. We are being told to park in an area that is not condusive to parking because the surface has not been properly prepared causing hardship and safety concerns. Lennar is the company that sold the condo's to us but are refusing to address this matter - we have reached out to local HOA, Board of Directors, Lennar as well as the local council and well as the congress representative that tells us that Lennar is not prepared to help us. Who are we suppose to talk to to get this resolved ? We need your help to mediate this matter. You can reach me at ************ if you would like to discuss
Business Response
Date: 05/09/2025
Thank you for taking the time to write to us with your concern. I opened a Corporate Case for you and notified our Director of Customer Experience to review and respond.
Customer Answer
Date: 05/12/2025

Complaint: 23295504

I am rejecting this response because:

All parties must come together and seek compromises on behalf of the owners / citizens. Pointing fingers just does not help. The City of *******, *********************** and Lennar need to get together and seek reasonable compromises on behalf of their customers in **************, *******, **
Business Response
Date: 05/30/2025
Our Director of Customer Experience spoke with the Homeowner multiple times. The homeowner succeeded in engaging the Lebanon City Planner on-site to review their concerns. The city has proposed a change to the flow in the townhome section to a one-way street and and will allow an exception for the no street parking ordinance in this section. Lennar's **************** team has agreed to participate in providing signage to assist with this rework project.
Customer Answer
Date: 06/02/2025

Better Business Bureau:

We still have an issue with our water bills - most recent bill is more than $80 which is 3x all surrounding communities

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Lennar Homes, LLC is NOT a BBB Accredited Business.