Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Homes, LLC

  730 NW 107th Ave STE 300 Miami, FL 33172-3104

• 

  Lennar Homes, LLC

  18824 Noble Caspian Dr Lutz, FL 33548

• 

  Lennar Homes, LLC

  3030 N Rocky Point Dr W Ste 350 Rocky Point, FL 33607-5902

• 

  Lennar Homes, LLC

  6209 English Hollow Rd Tampa, FL 33647-5136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our house in November 2023. Our inspector flagged the lack of a drip pan under the water heater in the garage. Lennar responded that the city of ********* does not require drip pans, and refused to fix it. Now that we're selling, the buyers' inspector also flagged the lack of a drip pan. We did some research and discovered that Lennar mislead us - ********* DOES require drip pans. It is costing us $1100 to take care of this ($299 drip pan, $799 labor).

  Business Response

  Date: 05/28/2025

  Thank you for taking the time to share your concern with us and I'm sorry you aren't happy with the response your received. I opened a corporate case for you and notified upper management to review.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23295096
  
  I am rejecting this response because nothing has been resolved. I appreciate them opening a case, but that is only the first step. I look forward to the next communication.
  
  Sincerely,
  
  ******* ***********

  Customer Answer

  Date: 05/31/2025

  Spoke with ****** ****************** providing invoice so that ****** can reimburse 50% of the total.

  Business Response

  Date: 06/20/2025

  Drip pans are not required in the jurisdiction where this home was built.  In good faith, Lennar will reimburse the homeowner 50% of their out of pocket expense to add the drip pan under their water heater.

  Customer Answer

  Date: 06/20/2025

  I find it convenient that Lennar asserts drip pans are not required in ********* NV - when 2 different inspectors asserted the opposite. But, 50% is better than nothing, so I'll accept this and close this complaint. Thank you.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is (barely) satisfactory to me.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty not being honored.Within the year of my warranty, I reported garage door issues. The garage door sub-contractor came out one time, but there are still issues. Still within the one year, I reported it again. The garage door company falsely stated that they came out multiple times. This is not true. They only came out one time. They didn't show up for the first scheduled appointment on 12/13/24. The ONLY time the garage door company came out was on 1/16/25.The issues are detailed in Lennar's customer service ticket #******** **/**/** and #******** 1/16/25. Looks like Lennar closes the original customer service ticket number before the issue is resolved and creates a new ticket number...... this way the service request doesn't look so old. I keep calling Lennar and following up. Called 2/12/25, 2/18/25, 3/3/25, 4/14/25, 4/16/25. I emailed the construction manager on 4/25/25. Did not hear ******* one is taking care of this.

  Business Response

  Date: 05/28/2025

  I'm sorry you aren't happy with how your item was previously addressed. I am showing you currently have case 06838666 opened and its next step is to have it scheduled with with Trade Partner.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23289999
  
  I am rejecting this response because:

  I talked to the trade partner, and they refuse to come out again. They say my warranty expired.  But I have no warranty with the trade partner. My warranty is with Lennar and it is a valid warranty with Lennar that was reported correctly within the one year period.  The problem is now that the trade partner refuses to come out again. Can you send a different trade partner company?
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/30/2025

  On 5/29/25 Garage Door Solutions left message for you requesting to schedule work.

  Customer Answer

  Date: 06/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved into our new house/new build in September 2022. Two months before us moving in, our sod was installed and only being watered once a month. Since we moved in, we have complained about the lawn being dead. You could see lines around where the sod was laid, and no amount of water or ferilizer would help. Every time we said something to Lennar it was "not covered under warranty" or brushed off like it was not their problem. We contacted them again in 2023 and 2024 and finally got two small strips of our lawn taken care of because it was diveted. Response to the remaining lawn was to fertilize and do a program, which we did ******* lawn program last spring, summer and fall. Those spots that were fixed in our lawn are now very green and healthy because we took care of it properly. Our lawn that was not fixed, is now dead. The back yard is dead, and we were told by a professional landscaper that it will need to be cultivated and either new sod has to be laid, or it has to be seeded. Talking to other people in our neighborhood, one house did get their lawn redone, but they refuse to redo ours, because one person DRIVES BY and looks and determines it's not bad. But they do not even come into the backyard. For a brand-new house, and for how much we spent on this house, and to be treated like this and told "its not bad" or take a snippet of "how to take care of your lawn" from ****** and send to us is unacceptable. All we are looking for is our lawn to be replaced as it should have been from the start. I have attached pictures, and one picture will show one of the strips that was redone by them, and you can see how green it is while the rest of the lawn is dead.

  Business Response

  Date: 05/16/2025

  I'm sorry you aren't happy with your yard. I opened a corporate case for you and notified upper management to review the situation further.

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my home in 2019, before closing Lennar repaired the shower pan. I was under the impression the repair would be a lifetime repair, given I was not told other wise, however that is not the case. This past year I started to notice the repair was starting to crack. The repair was starting to absorb water causing the fiberglass pan to become weak. If this was or is ignored, it will and can cause structural damage.

  Business Response

  Date: 05/16/2025

  I'm sorry you're unhappy with the initial repairs that were made. I opened a corporate case for our management team to review the situation further.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home was built in 2011 and of course the warranty is over, but my sink collapsed from the undermount and 4 different ppl came out to look at my sink and all said the sink wasnt installed correctly. All said that the groove were made in the cement and my sink wasnt installed only held up by glue. I called Lennar customer service and they stated the warranty is over and there is nothing they condo, but how do we know if there are issues if you cant see it. I think Lennar should pay for this expensive repair

  Business Response

  Date: 05/16/2025

  Thank you for taking the time to share your feedback with me. I'm sorry you experienced this with your sink. I opened a corporate case for you and notified upper management to review the situation further.
  

  Customer Answer

  Date: 05/16/2025

  No additional details, but I don't want to close the ticket because the response is not wrong nor accepting, the reply was opening a corporate ticket. 

  Customer Answer

  Date: 05/16/2025

   Date Sent: 5/16/2025 12:52:36 PM
  No additional details, but I don't want to close the ticket because the response is not wrong nor accepting, the reply was opening a corporate ticket. 

  Business Response

  Date: 06/07/2025

  We explained that the kitchen sink was installed per code at the time but adding support brackets is a best practice and something we will recommend that our QA team keep a look out for going forward.

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues began before construction was completed, and many warranty claimssubmitted within the one-year windowremain unresolved. We also submitted a 114-page inspection report before the warranty expired, yet key problems were ignored or poorly handled.Notable concerns:* A staircase wall was incorrectly added, contradicting the blueprints.* Plumbing leaked from an upstairs bathroom into our kitchen ceiling; visible water stains and mold risks required repeated demands for proper treatment.* Basement and garage leaks were dismissed until mold appeared. Lennar initially tried treating it without replacing affected drywall.* Broken 2x4s were drywalled over, causing a bowed kitchen wall. Repairs led to a cracked countertop and two weeks without a working kitchen.* Overspray remains on our sliding door, the master bathroom floor still squeaks, and no-shows from vendors wasted our time.* Curb and sod work throughout the neighborhood is substandard. Promised repairs to our muddy backyard have been delayed repeatedly, now into May.I have more photo and video evidence, along with our independently hired contractors report.

  Business Response

  Date: 05/16/2025

  I'm sorry you aren't happy with your home and how your concerns were handled. I opened a Corporate Case for you and notified upper management to review the situation further.

  Customer Answer

  Date: 05/19/2025

   
  
  Complaint: 23279170
  
  
  
  I am rejecting this response because: we have filed a corporate complaint before and nothing has been done. No one from Lennar has contacted us to this day and there are multiple issues which need to be addressed. I want to be contacted by Lennar and want someone other than the customer care rep to come to my house. I want upper management to come and look at the issues. 
  
  
  
  Sincerely,
  
  
  
  Christopher Rossi 

  Business Response

  Date: 06/11/2025

  Our team currently has multiple work orders open for you and scheduled. We look forward to providing you a solution to your concern.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a home, closing 02/21 after seeing models w/ manicured lawns. Despite the promise of quality/attention to detail, our experience has been disappointing. Our home failed to meet the standards that we were promised. In our pre-closing walk through we noted chipped, cracked pavers. They assured us this was common in ******************* would replaced quickly. We also noted the yard. Why does it look so rough? Oh- give it time to grow. We did warranty claims on these. Obvious problem with yard. Next door- level even grass. Ours-weeds that never took root. Ground extremely uneven & holds sheets water as if graded wrong. This botched job is more comparable to an abandoned vacant field than the manicured lawns we were shown. Children cant run & play in yard- fear of twisting ankle. Our father( 89) moved with us. His ground floor bedroom has a door to backyard. Unusable feature out of concern for safety due to the uneven conditions. Sod, irrigation, lawn maintenance called to take a look. They say its bad adding that it failed the inspection done for Lennar. Attempt at resolution, scraped up yard w/bobcat. Removing soil not adding making the ***************** worse. We asked please look at low spots before laying sod Sent highlighted photos showing spots. They moved forward ignoring concerns. Pavers were never replaced. The response-always delay. Told us they're aware of problems, did not forget us, please be patient, working on solution. Community is almost complete. Now telling us pavers are too old to match & other homes-nearly 4 years old also have some weeds-nothing they can do.* We didn't purchase 4 year old house* We didn't cause the delays * We followed Warranty Process* We Never received what was promised, purchased, paid for We are seeking Correct grading & install ************* Replace damaged pavers w/suitable match or complete replacement ************* to support

  Business Response

  Date: 05/13/2025

  Thank you for taking the time to share your concern with us and I'm sorry you aren't happy with your yard. I opened a corporate case and notified upper management to review and respond directly.

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Hello ********** We hope you can help us with this matter. We have recently purchased a house at the address *********************************************We deposited amount was $5,000 on March 5, 2025. They promised to fixed items that I requested but they did not and kept calling me to come over to check. It wasted my time a lot and affected my work and they have an attitude on us too because we didn't speak English well enough. They called me over several times while no electric and water in this property yet, I couldn't check anything. They kept wasting my time. I finally hired an inspector to inspect this house and this inspector figured out many problems that need to be fixed and the biggest problems is the roof and mold. ***** Homes LLC received the list that need to be fixed from my inspector and they said they will rush to finish within a week and still wanted us to close the house on April 30 by 3pm. This is ridiculous since the house isnt ready to move in. I kept asking for occupancy permit and I still didnt get one. I tried to discuss to them but they ignore everything and force us to close the house. They were quite on April 28, 29 and just wait until today to pass the closing time so they didnt need to o return my deposit. *** During a recent inspection of the home, our professional inspector discovered something extremely dangerous and troubling: a cigarette was intentionally left inside one of the electrical outlets of the house. The inspector took a photo as evidence and clearly stated, This is not safe at all.This incident has caused our family serious emotional distress for over a week now. We have not been able to sleep. We are overwhelmed with anxiety, constantly thinking about the danger this act implies. It has led us to feel that this home which should be a safe space for our family is not secure or suitable for us to live in.

  Business Response

  Date: 05/12/2025

  I'm sorry you aren't happy with your home so far. I opened a corporate case for you and notified upper management to review the situation further and reach out directly.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made an offer on a new Lennar home in *********** and submitted a $7,000 ******* money deposit. Shortly after, **** was offered a new position with a $330-per-paycheck pay cut. On March 31, we informed ***** *********, the seller-affiliated loan officer, of this change. He replied, I think that should be okay. On April 7, we received a conditional loan approval.On April 10, we emailed the Lennar team explaining we could no longer proceed due to the pay cut and asked about our options. We followed up on April 14, and again on April 18 with a voicemail and text to sales consultant **** *******. She confirmed receipt, said shed speak with her manager, and would call us back within an hour. After no follow-up, we reached out again and were told it had been escalated.On April 23 and 24, we continued following up. On April 25, ******* ******** contacted us and offered a lower-priced home. We reiterated that ****** job situation was uncertain and we could not commit to a mortgage. ******* stated we wouldnt get our ******* money back since we were loan-approved. I asked for proof, as wed only received a conditional approval. She agreed to follow up with ***** and send us documentation.On April 26, we had a conference call with ******* and ****. ******* said theyd send cancellation paperwork to management to retain our deposit. When asked who management was, she eventually named ******** *****, VP, who would decide on the refund. We again asked for documentation of final loan approval. ******* and **** promised to email ***** of April 29, we have not received any follow-up or documentation.

  Business Response

  Date: 05/13/2025

  Thank you for taking the time to reach out to us and I'm sorry you aren't happy with your sales experience. I opened a corporate case for you and notified upper management to review and respond.

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Pa ****

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Lennar Homes of Texas for failing to honor their warranty and engaging in deceptive practices. On Tuesday, April 22, 2025, I called Lennars After-Hours Emergency line to report a failure in my **** system, which stopped cooling my home in *****F Texas heat. I was told my warranty had expired and that Lennar could not send someone out, despite my home being under a 2-year systems warranty. This had been previously unsatisfactorily addressed by Lennar and these issues were entirely reminiscent of the prior issues in other words, they never addressed the initial warranty issue. I was told when I called I merely had recourse with the manufacturer of the **** unit. I was thus forced to hire my own electrician, who determined a loose electrical connection (a confirmed defect) caused the issue, costing me $1,178 to repair. I asked Lennar about my recourse given my discoveries and was told they would send out **** technicians to restore **** abilities. This persisted an entire work day, and by 5 pm when it came apparent they had just requested the work be conducted, I was told by their preferred contractor, Tempo, it would be another 24+ hours until **** was restored. I then had to resort to calling my contractor to come back out and restore AC that evening around 10pm. This caused significant distress, and other damages from living without AC, and lost billable hours as an attorney. Additionally, Lennars general counsel provided a more restrictive warranty document that contradicts ****** version when I asked for my "executed copy," which I believe is a deceptive practice under the ***** Im seeking $1,178 for the repair, and other incidental damages, but if necessary will file under the **** for the potential $20,000 jurisdictional limit of JP Court. Lennar has not addressed my claim despite my repeated efforts

  Business Response

  Date: 05/12/2025

  I'm sorry you aren't happy with how your HVAC concern was addressed. I opened a corporate case for you and notified upper management to review and address further.

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23265886
  
  I am rejecting this response because this is not a response. Lennars response is wholly insufficient as it is a vague apology and a claim of escalation to management, with no action or information after 10 days since their inspectors visit on May 9 is not a resolution. This lack of follow-up fails to address my concerns about habitability and the $678 reimbursement tied to the inspection. I request a substantive update or resolution promptly. My demand is fair, and if anything, is generous to Lennar. Lennar should respond with the requisite dispatch.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 05/29/2025

  Lennars inaction continuesthey have not responded to my emails on May 22, May 27, and May 28, requesting an update on the May 9 inspection and $678 reimbursement tied to habitability assurances. My May 19 response advised that their vague reply was insufficient, and their ongoing silence reinforces this. I request immediate action to resolve my concerns. At this point, I believe they do not want to settle as evidenced by their actions and omissions. 

  Business Response

  Date: 05/30/2025

  Lennar has agreed to repair any construction defects or warranty issues on the report it received from *******************************.

  Customer Answer

  Date: 06/12/2025

  I apologize, I was not notified about the latest iteration of messages until today. I received mail, post marked may 30th this afternoon notifying me of Lennar's reply. I greatly appreciate BBB's efforts to facilitate a dialogue, and write mainly for posterity as well as for greater context. Lennar made further misrepresentations in its latest BBB correspondence. Lennar's attorney said "Lennar is still willing to reimburse your cost of repairs at $678.00. In addition, Lennar offers to address the following: weep holes to be installed on front elevation of home; cut back fascia where it is in contact with the roof; seal exterior penetrations; and have HVAC sediment trap installed correctly. That is not inclusive of all of the ******* identified items. Furthermore, this is a contradiction to what was conveyed through the BBB channels as that posited Lennar "agreed to repair any construction defects or warranty issues on the report," which is less conclusive. The BBB correspondence overstated Lennar's  commitment. At this stage, I believe BBB has done all it can do to broker a solution and I deeply appreciate that, and I am mainly writing this now for the purpose of clarifying the narrative.  I am pursuing mediation, per the 1-2-10 Warranty, and, if needed, small claims court. If BBB would like emails or other supporting information, I can provide that, but again at this stage, I don't know if that would prove fruitful. Thanks again. 

  Business Response

  Date: 06/20/2025

  This homeowner currently is working with outside council for remediation. We don't have any information we can provide at this time. All communication should be sent between the legal parties.