Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Homes, LLC

  730 NW 107th Ave STE 300 Miami, FL 33172-3104

• 

  Lennar Homes, LLC

  18824 Noble Caspian Dr Lutz, FL 33548

• 

  Lennar Homes, LLC

  3030 N Rocky Point Dr W Ste 350 Rocky Point, FL 33607-5902

• 

  Lennar Homes, LLC

  6209 English Hollow Rd Tampa, FL 33647-5136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Price adjustments for the Home:> There is a correction in recent home prices and all the buyers who choose a different mortgage other than lennar mortgage has price matched with their base price.> Since I choose initial loan with them for underwriting, though now I want go with other bank who is charging ***** interest rate [Since lennar mortgage is charging me ***** interest rate with 20K $ towards points]. I've asked to match the same base price along with the other residents and since I choose Lennar as my initial bank they are not matching my base price same as others and claiming that since you choose lennar mortgage as your loan they want to keep the points towards the loan only not to the down. They are being rational towards me and trying to force to take the lennar mortgage which is not work for me since its been ****% high even if we use 20K points to buy the interest rate which in not even worth so I decided to not to go with the lennar mortgage. Any help is appreciated

  Business Response

  Date: 08/31/2022

  Thank you for taking the time to contact us with your feedback. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************** *****

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The A/ C duck work in my home was not done correctly Completely different than the model home. I have a front bedroom that's not cooling correctly a master closet that barely cools at all. Lennar refuses to address the problem because the air conditioner is running they believe their responsibility ends there. This is a brand new home I've been having problems with the cooling of the home since moving in. They put passover vents above the doors in 3 bedrooms each of which are put up off center and do nothing to help circulate the air. I also have a missing screen on a window that has never had a screen on it there excuse is I did not bring it up before closing what they are ignoring is I had a punch list of things to be done and didn't close on time because they weren't done I gave in and moved in before they got done thinking somehow they were going to follow through on their promises.The list was lost with their disgruntled employee construction manager who left soon after me entering my home. As I find things I turn it in most things they fix or they come back numerous times till they're finally fixed right either way quality control does not exist with this company with their new homes.

  Business Response

  Date: 08/31/2022

  Thank you for taking the time to contact us with your feedback and concerns. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17796080
  
  I am rejecting this response because:  I have not had any contact from Lennar about my complaint.
  
  Sincerely,
  
  *******************

  Also address is **** ******************* ****** ** 34120

  Business Response

  Date: 09/07/2022

  I've followed up with our team. Thank you for your patience and cooperation.

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17796080
  
  I am rejecting this response because: Lennar has not contacted me about this.Lennar is ignoring the Better Business Bureau. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/26/2022

  Our team is currently working through your concern and will schedule a time to meet with our Trade Partner at your home to review the concern.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to May 23, 2022, not even 2.5 months after we moved in, before our 6 month warranty would expire, we sent SEVERAL requests that Lennar send someone out to look at our backyard sprinkler system, which was not working at all. That request was not honored until Tuesday, July 19, 2022, when the sprinkler system company manager, was sent to our home to connect the system to the control panel. Still within in the 6 Month Warranty period. After he left, a slow gradual leak began in front of our home, on the sidewalk and in the meter, where he had been working. Water is now pooled, making the sidewalk incapable to pass. On the sidewalk that belongs to Lennar, not our home. A neighbor, having dealt with the same exact issue, advised us to contact *******************************, to see if the leak was on our end, or the county's end.After contacting them back on Monday August 1, 2022, We JUST received notice last Friday that the leak was on our end, and after a private inspection, it's due in part to the poor connection of the Sprinkler line to our backyard. But where is the other problem coming from? It's not our toilets, faucet, hose bib, etc. Our water bill has climbed from appx. $180 at move in in April 2022, to $415 in July, and we are anticipating the price to go up even more with the excess water that's on Lennar's sidewalk. We understand that due to Lennar's contracting of these vendors, it is their responsibility to honor the repair of these claims, that's why they were able to reimburse another family in the community for at least 2 months of their elevated payments for water service. All we are asking is for the same fair treatment. We haven't run the sprinkler system enough to warrant a $400+ water bill.We are awaiting word (which I'm sure will be rude, as it has been in the past from ***************************) for how they will handle this matter moving forward. This is our 2nd issue with this builder and we are less than pleased with their poor customer service.

  Business Response

  Date: 08/31/2022

  Thank you for taking the time to share your feedback with us and I apologize for any delays in work you experienced. I've opened a Corporate Case for you and notified management to review the situation further.
  
  
  

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17791625
  
  I am rejecting this response because: The repairs have still not been made to the water issue that Lennar created, Lennar has not reimbursed us for the overage in costs that we've had to pay due to the issue that they caused in poor construction, and there has been no formal contact with us from Lennar to address our concerns as new homeowners in a home the built. We haven't received any phone calls, or attempts for someone to come out and discuss the problem with us either. All communication has been very disconnected, relegated to emails only, and the customer service representative has been unpleasant to work with. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/06/2022

  ***************************, director of construction, has called and talked with the homeowner. There was a communication issue in that we had already repaired the leak prior to closing. The Homeowner didnt inform Lennar about the leak in the yard because they thought it was the same leak as before closing.
  
  We have a licensed irrigation subcontractor scheduled to fix the
  issue in the leaking sprinkler system. Lennar has also agreed to reimburse
  the homeowner on their water bill expense.
  
  We apologize for any misunderstanding.

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17791625
  
  I am rejecting this response because: one of the statements in the response is untrue. "There was a communication issue in that we had already repaired the leak prior to closing. The Homeowner didnt inform Lennar about the leak in the yard because they thought it was the same leak as before closing." 

  We, the new homeowners as of March 2022, had NO IDEA that there was a leak prior to our closing on this home. We weren't notified of the leak on the property until just one week ago. There was no way for us to notify Lennar of a leak on the property if we didn't even know the leak existed. The water company let us know that the first reported leak was in February 2022, and that Lennar opted NOT to repair the leak, but to just shut the water off.

  While we are amicable that a resolution to repair the leak and be reimbursed has been made, we are still not happy that we are being given responsibility over an issue that arose prior to our ownership of the home.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/07/2022

  We're sorry for the misunderstanding on the initial leak. I've shared this with our team and look forward to providing you the stated resolution.

  Customer Answer

  Date: 09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family finally closed on our house on 2/18/22 after being promised to close 6 months earlier. We see a lot of problems on the first walkthrough 1 week before closing and bring it up to the representatives. Nothing was fixed before closing, but the customer service representative assured us that they would fix the issues. We have had 3 different customer service representatives since the first one because Lennar chooses to reorganize their processes. Weve had to submit the same tickets multiple times due to Lennars lack of organization. Less than 6 months after we moved into our house the A/C stopped working. I live in ******* with 4 children and a pregnant wife, so a broken A/C System in the month of August is extremely uncomfortable. Energy Air installed our A/C system, but ************************* installed our condensate line. The Condensate line was the issue. ******** refused to come and fix or even look at the line. Energy Air came out on 4 separate occasions. The First 3 they came out looked at the line and said they didnt install it, so they left without doing anything. The 4th time they come out I make sure that they bring their director out to make a decision on how they can proceed with making the repairs. This is 3 weeks after I initially called Lennar about our broken A/C. I had to call the subcontractors to make these arrangements. The A/C company starts digging up the back porch paver and down towards the condensate line that was installed under our back porch. Water started pouring out from under the house and hours go by before a plumber, who is working in the neighborhood, comes to look at it. The plumber cusses out the A/C guy and storms off. The A/C guy says theres nothing I can do when water is pouring out from under your house. Everyone went home for the weekend leaving us with our back porch torn up. Our back porch is still torn up and our interior walls are opened up exposing electrical elements and sharp metal studs.

  Business Response

  Date: 08/31/2022

  Thank you for taking the time to share your feedback with us and I apologize for any delays in work you experienced. I've opened a Corporate Case for you and notified management to review the situation further.
  
  
  

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************, New Home Sales Consultant in ***********, ** is unwilling to change solar lease to solar purchase on a new build. Even though ******* said it is ok to have it changed as long as it is done prior to close of house purchase (***** *****************. ***********). There is one week prior to closing and I would like this fixed as soon as possible.

  Business Response

  Date: 08/31/2022

  Thank you for taking the time to contact us with your feedback. I've opened a Corporate Case for you and notified upper management to review and assist.
  
  
  

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17769532
  
  I am rejecting this response because:

  I would like a call from management based on the Lack of work from an employee in communicating with the lender and how lackadaisical the employee was in closing escrow

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/07/2022

  I understand our team communicated with you on our proposed resolution. 
  Moving forward we're allowing buyer to purchase solar under the following terms, which will be stipulated in an addendum to the purchase agreement.
  -Purchase Solar Addendum
  -Updated Loan Approval with Solar added to purchase price due by end of business 8/26
  -2 Week Close of Escrow Extension
  Close by 9/15 or escrow will be terminated with Seller retaining deposit

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: *************************, Lennar Homes LLC, ***** ** Dated: 08/24/2022 My family would like to invite you to our Lennar Home that was purchased on the 30th of November, 2022. I would like to show case your company's workmanship that is terrible, and worst. This has caused us monetary loss, loss of time, and effort dealing with your **************** Department.Besides other problems with how much your company's workmanship has costed us, my family would like this one resolved ASAP. Just this week our window was leaking and water from the outside came to the inside of our living room, twice in seven days. We have video evidence of this occurring and it will be readily available for viewing.We informed Lennar here at the The Manor at *******************, who have a tendency of closing tickets without them being attended to. We have re-opened those and amongst those this one needs immediate attention.After informing Lennar, ***** sent ******* who came and inspected all the windows and he assured us that they would fix all windows because of the poor workmanship. The Inspector from ******* acknowledged the poor workmanship of Lennar. But after that they didn't send anyone to fix the problem as of now.Today (08/24/2022 ) again came a thunderstorm and the leak started again. We have currently put towels so that the water won't damage our furniture. The water is seeping through the window.We would like this problem fixed ASAP Evidence has been provided to Lennar and *******.

  Business Response

  Date: 08/31/2022

  Thank you for taking the time to share your feedback with us and I for any inconvenience this situation may have caused you and your family. I've opened a Corporate Case for you and notified management to review the situation further.
  
  

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17766054
  
  I am rejecting this response until the work is completed I have no trust in this business. They close work order tickets without doing the work. I will close this case after the work is completed.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/06/2022

  Lennar management has been in contact with **************. Work was performed 8/29 and 8/30 to seal stucco cracks. Water test was conducted on 8/31 with no signs of leak. *** Del *** was in contact with the Homeowner and he seemed happy with the results.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,We entered into contract to purchase a new build Lennar home in the ****** Community in *********, ** in April 2022. Since this time, our experience has been an absolute nightmare. We learned there was a delay from our lender, not the builder. This caused us to lose a better mortgage rate. At this point in time, we basically begged for better communication, as this is the biggest purchase of our life (ultimately, the sales price is above $1.8 million). The continued estimated close of escrow date was yesterday. Based on multiple walkthroughs, it became abundantly clear that the home was not ready. This was confirmed by our private inspector. There are missing sinks, mirrors, countertops, damages finishes, broken window, inoperable water heater, missing roof flashing. There are paint splatters all over our upgraded floors, paint on mirrors, marked up countertops, the list goes on. We have escalated these issues to the ** of Sales in ********* (she previously said she would personally handle our claims), and she admitted that she did read our emails/requests. We've repeatedly been confused with other homeowners (assuring us that backsplash would be installed and shower frames are installed--not us). We have repeatedly asked for a contact to the construction team to see the status of the construction, because it is clear that the customer care people do not read our requests. We continue to be ignored. We were asked to close today without any resolution of the laundry list of problems.This is not a builders grade home. The finishes are upgraded, and they are sloppy and damaged. Even if this was builders grade, people deserved to be treated with respect, and not jerked around. I've attached some of the relevant correspondence, and have more if needed. Lennar is a joke of a builder and needs to be held accountable.

  Business Response

  Date: 08/31/2022

  Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't happy with your home. We also received your feedback through our Executive team and a Corporate Case was opened for you at the time. I notified upper management of the feedback you provided here as well. They will review the situation further and someone will be in touch with you.
  
  
  

  Customer Answer

  Date: 09/28/2022

  Hello Brea,
  
  I would like this complaint reopened. Ive been working with the local lennar team but never heard back from any executive team, as discussed in Lennars response to my bbb complaint. I tried to give them the benefit of the doubt, but unfortunately, and not surprisingly, the 10 days allowed came and went, with no further communications. 
  
  Im still not at all satisfied with my experience and would like to further discuss with the builder. Thanks. 
  
  **************************;

  Business Response

  Date: 10/04/2022

  Thank you for taking the time to work with our management team as they helped address your concerns. Now that youve closed on your home, any additional warranty concerns you may have can be submitted through the Lennar website. Our ************* team will continue to assist with these items and ensure youre communicated with directly.
  

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 17765585
  
  Based on the initial message I received from Lennar, I expected to hear from someone from corporate about my experience.  That never happened.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/13/2022

  I understand you were in contact with our management team prior to closing on your home and they were able to assist and provide guidance on items being addressed post closing. If you'd like to speak with our ************************ team regarding the items, I'd be happy to inform the team again and ask that they reach out.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** took advantage of my mother! She was going to purchase her first home and decided that the mortgage was too expensive for her to afford,so she ask out of her contract. She was not given her contract to read over neither was her real estate agent until after she asked for a termination of contract. Then they sent a specific clause stain they only could give her her ******* money back under special circumstances. This was less than a week time span and there is no option period ! They will not give her her ******* money back and have been rude to everyone trying to reason with them! It is **** they are a large company taking advantage of people who don't know about the home buying process! Please help!

  Business Response

  Date: 08/30/2022

  Thank you for taking the time to share your mother's experience. I'd like to get this over to the right team to review further. Please provide me with the homesite your mother previously selected and/or her full name.

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17763356
  
  I am rejecting this response because:I want to make sure the process isnt closed after just inquiring about her name and homesite however I am more than happy to provide you with that information. Her name is *************************** , and she was going to live at the ************* in ********,** .Again They delayed sending her and her real estate agent the contract stopped communication with her and her realtor until they received a termination of contract! Again this was less than a week ! Please this is her first ever experience with a home she needs her money back ! Im beginning you do the right thing!

  1000 ***********, ********, ** 75114
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/01/2022

  Thank you for the additional information. I opened a Corporate Case for your mother and sent the details over to upper management to review.

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17763356
  
  I am rejecting this response because: ok thank you for opening it when realistically can She receive her refund? 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/07/2022

  I've followed up with division and will get back to you with information soon. Thank you for your patience and cooperation.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Re: ***** Spartina - Cabinet Scheduling Subject: ***** Spartina - Cabinet Scheduling The time required to get warranty work performed by ********** Cabinetry is between four and five months. I feel this time frame should be 30 to 60 days. To me this warranty service is not acceptable. This results in poor customer service provided by **********************. My request needs ti be addressed by a senior manager at Lennar Homes. It is clear to me Timberlake Cabinetry is only interested in furnishing and installing new cabinets and not providing warranty service. Thanks ******************* ************

  Business Response

  Date: 08/31/2022

  Thank you for taking the time to share your feedback with us and I apologize for any delays in work you experienced. I've opened a Corporate Case for you and notified management to review the situation further.
  
  
  

  Customer Answer

  Date: 09/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ceiling is leaking when its raining , its only been 6 months since we purchased our new home and even in the garage , the rain water completely gets stagnated into garage , very worst construction Response and even they did not replace the originally promised dryer , not the paintings

  Business Response

  Date: 08/31/2022

  Thank you for taking the time to share your feedback with us and I for any inconvenience this situation may have caused you and your family. I've opened a Corporate Case for you and notified management to review the situation further.