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Business Profile

Campgrounds

Campground Membership Outlet, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 50 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Engaged with Campground Membership Outlet to resell a Thousand Trails membership on March 26, 2024. On April 26, 2024 the contract to transfer the membership to the buyer was signed and the sale was finalized. Requests for payment of $1500, as outlined in signed contract, were made via email on the following dates:5/31/24 7/1/24 7/2/24 7/9/24 7/12/24 7/25/24 7/29/24 8/27/24 9/3/24 9/10/24 9/17/24 9/18/24 Business stated in all communication that they owe the payment and they will process and mail it. However, to date no payment has been received.

  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted Campground Membership Outlet in May 2024 about selling our Adventure level Thousand Trails membership. They were prompt in responding to our inquiry for sale and stated that they had a buyer for our membership at that time. We signed the transfer paperwork on 5/29/2024 and received confirmation that they received it. The transfer was received and completed by Thousand Trails on 6/3/24. ******* from Campground Membership outlet had assured us that we would be sent the $7,000 payment for the sale of the membership via check in 2-3 weeks. As of 8/15/24 we had not been issued a check. In the three weeks since we have left numerous voicemails and sent follow-up emails several times and not received any follow up. We have been unable to confirm if payment has even been sent.

  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Campground Membership Outlet started selling my thousand trails membership in March 2024. It was sold and I receiver confirmation from thousand trails that it was sold on August ******. I was told I would receive my check for $1000.00 in a week. It is now September 9th and still no check and I get no response from anyone.

  • Initial Complaint

    Date:09/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received payment for the membership I sold through them

    Customer Answer

    Date: 10/04/2024

    They finally sent the payment. Thank you!

  • Initial Complaint

    Date:09/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to Campground Membership Outlet in January of 2024. I completed the initial authorization for them to obtain my membership details and faxed it to them on 23 February. I then got an undated letter from them saying they had sold the membership for $1600. They then told me the buyer had backed out but that they would try to sell my membership for $1100. We then signed their form called Assignor's Declaration and Transfer Fees and Dues Information and faxed it to them on 20 June. I then received a letter from Thousand Trails dated July 22 telling me the transfer had been completed. I have called their office several times and left messages with no response. I also have sent them a fax on 20 August requesting information on when I could expect my money but still no response.

  • Initial Complaint

    Date:08/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Campground Membership Outlet sold my Thousand Trails membership and agreed to send me a check for $1700. I received a letter from Thousand Trails on 5/28/24 stating that the sale had been successfully completed. It has been almost 3 months since receiving the letter from Thousand Trails and I still have not received my check. Emails and phone calls to Campground Membership Outlet go unanswered. All I want is the $1700 they promised I would receive. After reading other reviews for this company, my experience is not uncommon.

    Customer Answer

    Date: 09/08/2024

    Campground Membership Outlet finally sent the check they promised.  It arrived almost 3 months to the day after my membership was successfully transferred. They offered excuses, but no legitimate reason for the 3-month delay in sending the check.

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Campground Membership Outlet owes us $6000. They sold our Thousand Trails Membership. Thousand Trails informed us on June 4th that the membership had been transferred to the new owners. Today is August 23 and Campground Membership Outlet has not sent us the $6000 owed to us from the sale of the Membership.

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,My wife and I contacted Campground membership outlet, a Florida business located at ****************************************** in regards to selling our Thousand Trails membership. ******************** gave us the option of a quick sale as she claimed to have a buyer ready to purchase. We authorized ***************** and Campground membership outlet to facilitate the transfer. In May, 2024 we received a letter from ******* congratulating us on the sale of our membership and verified that we would receive $1,600.00 for o ur free and clear membership. All required paperwork from us and Thousand Trails was completed by June 24 2024. In late June we began calling frequently to determine when we would receive our payment. At first our calls were answered and we were given excuses. By late July to present Campground membership outlet would not return our calls. We see from your website that you have had many similar complaints. Can you please aide us in getting our $1,600.00 owed to **?Thank you for your help in this matter.

    Business Response

    Date: 09/05/2024

    Showing we were able to rectify and resolve the delay and oversight-  and payment was issued to seller, with a tracking number confirming in route back on Aug 29th.

    Customer Answer

    Date: 09/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

        
    Thank you for your help. We have heard from the company and received our payment.



    Sincerely,

    ***************'****

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Membership Outlet ************ February 2024 to sell my Membership Thousand Trails for $2000.00. ******* handled the transfer via email quickclaimed and my Thousand Trails Membership was sold May 2024 ******* said payment of $2000.00 in four weeks No payment. As of today no payment August *******. Everyday I call leave a message no response please help me to recover my money

    Business Response

    Date: 09/04/2024

    We were able to re issue and send seller their payment - and it was delivered and received by seller. 

    Customer Answer

    Date: 09/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** San ******

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sold our membership in Feb. with Campground Membership. We were told that we would receive payment in 4-5 weeks. It is now August and we still have not received payment. We have had multiple emails with the company. When we do get a response its to tell us they were either moving and it would be sent soon, or for some reason their accountant had it set to pay middle of August. Not sure how that equates to 4 weeks after the sell. You can not get a hold of anyone on the phone and its about every three email that I send I get a response.

    Customer Answer

    Date: 09/14/2024

    We finally have resolved this. We received our payment as of a day ago

Campground Membership Outlet, Inc. is NOT a BBB Accredited Business.

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