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Business Profile

Hospital Supplies

Rotech Healthcare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Reviews

This profile includes reviews for Rotech Healthcare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rotech Healthcare Inc. has 331 locations, listed below.

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    Customer Review Ratings

    1.31

    Average of 350 Customer Reviews

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    Review Details

    • Danilo M

      Date: 04/07/2025

      Im 45 and I needed to get a CPAP machine for apnea sleeping which is a for life thing, and was forced to accept a rental agreement of $160 per month. After a few months I called and purchased the machine for $500. The customer service call was very good understanding how bad the original agreement was, a good contradiction after a non sense rental agreement.

    • Margaret K

      Date: 03/29/2025

      In my experience Rotech is definitely shady. They came by after my husband got out of the hospital and set him up with oxygen. The man who came by was very irritable because I didn't know how to work the valve on one of the bottles. Shortly after we'd received Rotech's equipment, my husband went on hospice care, which uses a different oxygen provider. I called Rotech several times requesting that they pick up their equipment. Each time I was told that "their system was down," and it would have to wait. I ended up loading up my car with everything and took it to their office. They were mad that I brought it in, and made me take everything out of the front office, reload my car with it, and go to the back loading dock (I'm a 74 year old woman). They took some info from me, and closed the loading dock door, and so I left. Later on, they called and said I'd have to come in and fill out some paperwork or they'd keep billing for the equipment I'd returned to them. I said that I was caring for a hospice patient and could hardly ever get out of the house, and could they please mail me the paperwork. They said no, they don't do that. What kind of business can't get paperwork to their customers? They seemed very hostile and resentful when I was there, and I'm glad I don't have to deal with them any more.

    • Pierce H

      Date: 03/24/2025

      I was so impressed with the service I received from Rotech in ********, specifically from a gentleman named *****, I MUST give him a great big thank you for service way beyond expectations. My **** finally broke down and needed a replacement quickly as I was about to travel overseas to ******** for a week. He personally took charge and kept me updated on progress, told me not to be concerned at all and promised me a delivery in time. Not only that, he was able to get me all set up same day. Awesome professional and courteous service. THANK YOU *****!

    • Lyle B

      Date: 03/21/2025

      My nursing ordered a wheelchair from ***** ( subsidiary) in *************, In. They were 2 days late in delivering it. They do not answer, or return phone calls. They have refused to invoice my ******** supplement insurance, and have invoiced me for that amount. This is a company that should be avoided.

    • Joshua H

      Date: 03/17/2025

      I want to say that to put your job first over your significant other that just had our Premee baby and want u to go to work asap and not really carrying about how the employees significant other is going through alone is not the job for me my family comes first my job is not my primary family and to act as the f it is is not how u keep the employees I worked hard lived what do did but will not put my family last our my new born daughter my significant other should have support from me not having to do it alone at the very start helping ******** is a great thing loved talking to them getting yo know them listening to them brightens up their day and yours most of the time they could use the conversation I will miss that but this company to make u put your family last and not care about their employees is just wrong we have family's to and if they pick the job over their family's and their new born children I feel sorry for their family I wonder if I was a women and it was the other way around what then as a male father I am treated like my significant other her is best alone with no support I hope the big bosses see this and realize that treating employees like they have no family and the job is first is wrong or do they know how the employees are treated at all but I just wanted to say how I feel because I will not put my significant other and my new born child last I will not and to ask me to was so very wrong for them to do

    • Kristen I

      Date: 02/27/2025

      The worst company I have ever had to work with. They should not be in business.

    • Carson K

      Date: 02/25/2025

      I can't tell if they are diabolical or painfully incompetent, either way, avoid at all costs.I've been trying to pay them to enable me to keep my machine after they failed to bill my insurance. Months of calls with zero response or followup, then last week after the thousandth broken promise of a call back, they sent an email demanding we return the machine within 30 ******** incompetent do you have to be to fail at taking in revenue as a medical supply company?

    • Mary F

      Date: 02/18/2025

      Hard to get hold of. Frequently goes to voice mail. They dont return calls left on voice mail. Asked for supervisor to contact me. Never happened.Ordered oxygen tubing but wasnt sent. When I called back the attitude was its only tubing.

    • Sandra F

      Date: 01/31/2025

      This company has the best employees. The lady that delivers my husband's oxygen tanks, ****** ,is amazing. I hope I spelled her name correctly. And, when I called to get tanks delivered, the lady who answered the phone was so polite and helpful. She took the time to answer all my questions and was very knowledgeable. I would recommend Rotech to anyone needing medical supplies.

    • Suzanne S

      Date: 01/30/2025

      I ordered supplies online from Sleep Central in ******, **. ****** C was the associate who helped me with a question about the cost of an item. He was knowledgeable, friendly, and helpful.

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