Business Profile

Personal Injury Lawyers

Morgan & Morgan

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Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

337 total complaints in the last 3 years.
139 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My case started with this firm October 1, 2021. Yes, 2021. It's taken them 3 years and 3 attorneys to reach a settlement for my case. I was notified in May 2024 that the case had reached a settlement and that the firm would proceed in paying the various bills that had resulted from the accident. They sent me a check for a small sum and then stated the rest of the settlement would be placed in a trust to allow time for the bills to be paid. They've had 3 years to get a full summary of all facilities, doctors, and any others who were owed. I've been calling to get an update on the date that I will receive my remaining settlement and no one is returning my calls or inquiries. I want this to be done. Please assist me with this. For anyone who is considering this firm to represent you - DON'T DO IT.
Business Response
Date: 10/14/2024
******,
We are sorry to hear about your situation and we will be addressing this issue internally.
Thank you,
Client Experience Team
Customer Answer
Date: 10/21/2024

Complaint: 22400495

I am rejecting this response because: I've been advised that it will take an additional 3 to 4 weeks to resolve the issue. I've been told this several times in the past, and I want to be sure this will actually happen. I will continue to wait until I receive additional updates from the attorney assigned to my case.

Sincerely,

****** *******
Business Response
Date: 10/23/2024
Hello ******,
We understand your frustration with the length of time this is taking to resolve, and we truly appreciate your patience. Please rest assured that the team is working hard to resolve this, even though it may feel like progress is slow.
Unfortunately, some delays are beyond our control, but we will keep you updated as soon as the matter is resolved.
Thank you,
Client Experience Team
***********************************
Customer Answer
Date: 10/30/2024

Complaint: 22400495

I am rejecting this response because: NOTHING has been resolved. NONE of my bills/debts resulting from the accident have been paid. It is more than frustrating that NO progress has been made on this case in all this time. I'll continue to wait until there is more to report than apologies.

Sincerely,

****** *******
Business Response
Date: 10/31/2024
Hi ******,

We completely understand your frustration with the delay in resolving this issue, and we genuinely appreciate your patience. Please know that our team is actively working on it, even if it may seem like progress is slow.

While some delays are out of our hands, we will keep you updated as soon as we have more information.

Thank you for your understanding.

Best,
Client Experience Team
***********************************
Customer Answer
Date: 11/06/2024

Complaint: 22400495

I am rejecting this response because: the case has yet to be resolved.

Sincerely,

****** *******
Initial Complaint
Date:10/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 13th 2024 I contacted Morgan and Morgan for help with car accident involving my minor son. They took the case but paid medical bills with my car insurance I did not agree with. As of August 1st they settled with driver at faults car insurance and I have not received settlement nor phone call or email.
Business Response
Date: 10/07/2024
Good Afternoon,
We have reviewed your son's file and noted that the case manager reached out to you on October 4th to provide an update. During that conversation, you were informed that we are pending PIP payments to the hospital.
We appreciate your patience as we work diligently to resolve this matter. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for bringing this to our attention.
Best regards,
Client Experience Team
[email protected]
888-488-0018
Initial Complaint
Date:10/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son and I were in a car accident on 11/11/23. We retained your services when we left the *** On April 4th we received notification from the *** that they submitted payment to you. I spoke with my case manager on 5/30 and advised the hospital and fire **** stated they knew that the payment had been issued and wanted payment within 7 days. The case manager at the time stated she was working on reductions and would be issuing checks. After multiple calls and emails I requested a team change since I reached out to the attorney as well and no response. I spoke to my new case manager on 8/27. I advised him as well as the previous case manager that I need to have surgery on my left knee because of the accident. That I am in pain on a daily basis. I need the money from the settlement. The new case manager stated that the case was settled in May and that I should have my money by the middle of September. I then go to the office on 9/20 and had to call. He stated he doesn't know why he HASN'T worked on the case. He sends a message on 9/25 stating He has 2 reductions out of 4. I reply on the portal on the same day and no response back. I sent an email on 9/30 and no response. I worked at a law firm and I don't understand why our settlements haven't been issued and the lack of response from your team is horrible. Why would reductions take so long from medical providers you sent us to? I should have gone to my 25% lawyer kept more of my money if I knew we were going to receive service of this kind. I don't know why we haven't received our settlement especially after advising both case managers that I am in pain every day, That I can barely walk . I hired you and I feel like I am begging for my settlement. I work for an insurance company and I have had 3 friends have car accidents. They asked for advice and I can't recommend you at all. My case was settled in April it is now October. I would like to go to the office and pick up our checks ASAP.
Business Response
Date: 10/07/2024
Good afternoon,
Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for bringing this to our attention.
Best regards,
Client Experience Team
***********************************
Customer Answer
Date: 10/10/2024

Complaint: 22380803

I am rejecting this response because: , I tried reaching out to my son's case manager on 9/20/24 left a vm no response. When my son returned he tried reaching out. Then I emailed Jwillis on 10/7/24 and no response. Also my case manager stated he was going through personal issues and that is why my case wasn't taken care of. You are a business personal issues should not be the reason you can't complete your assignments and if you can't you go to your manager and ask for assistance. Please have someone reach out to my son and I for a complete status update.I am in desperate need to get my knee repaired because of this accident.

Sincerely,

******* ********
Business Response
Date: 10/23/2024
Hello *******,
We have escalated this issue to management once more to address your concerns about the lack of communication.

Thank you for your continued patience as we await their response.
Thank you,
Client Experience Team
***********************************
Initial Complaint
Date:10/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Morgan an Morgan law firm in March of ************************** a car accident to see if I could be helped. I was immediately taken on by a client. I was never contacted by my lawyer I was changed case managers twice only known by the mobile app when it showed a know name as well as the lawyer 3 times. I received a crass email from a lawyer talking to me not even telling me he was my new lawyer. I consistently asked for information about my case never received updates or information. Forms and paperwork were never completed or filed. Phone calls were in answers and retuned. I was sent to 5 provides not in my plan with out my consent leaving me with ****** in debt delayed treatment for 3 month making my injury worse and causing me to loose my job. Contacted customer service and my call was not followed up with. I had calls scheduled and no one attended. I was told at the last minute 3 months in when it was time for surgery how much my case would be and that its not worth it for the firm. After they racked up over ****** in bills. The commercials say the opposite of what they do. They should be paying for the providers they sent me too
Business Response
Date: 10/02/2024
Hello,
I'm sorry to hear about the inconvenience you experienced. I apologize for the lack of communication and the numerous transfers of your case without proper notification; this is not the level of service we strive to provide, and I understand how frustrating this must have been for you. Your feedback is invaluable in helping us improve our services to ensure smoother processes moving forward. Please note that this file is no longer active with our firm and If you have any questions or concerns regarding your claim, please dont hesitate to reach out to us directly. Thank you for sharing your experience.
Client Experience Team
********************************************

Customer Answer
Date: 10/02/2024

Complaint: 22364383

I am rejecting this response because:

Sincerely,

****** *****
Business Response
Date: 10/02/2024
Hello,
This file was closed and turn down by client decision on 6/24/24 as the former client had retained other counsel. We have attached a letter from this individuals current counsel. We kindly ask that this be considered resolved and a successful complaint closure.
-Client Experience Team
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was informed by Morgan and Morgan representatives, legal assistants and attorneys throughout the process, that there was value in my claim and that they would assist me throughout the entire process. After they sent me for many medical exams and therapy modalities, they informed me that I wasn't injured "enough" and that since my case held no potential for litigation, that they would be ending our client attorney relationship regarding this matter and referring me to their second tier attorney pool.I slipped and fell in my community in an area that is ill-maintained and caused me serious pain and injury to my back and left arm and leg. I feel genuinely fortunate that I didn't have any breaks or tears associated with this slip and fall. That being said, I could barely get out of bed for a month and could barely sleep due to the pain. I wouldn't have gone down the route I did without the guidance of Morgan and Morgan representatives, especially pertaining to medical expenses. I find it predatory for them to send someone who is injured and vulnerable down a route that will accumulate potentially tens of thousands of dollars in medical bills, only to be told that there is "no value" in your case. While not once, not one single time, mentioning that, if we don't find value in your case, we can drop you and your expenses at a seconds notice. Please help me find resolution.
Business Response
Date: 09/27/2024
Good Afternoon,
I would like to provide an update regarding this complaint.
Mr. ****** has not been represented by Morgan and Morgan since September 16. He is aware of this change, as he approved our referral to another legal firm for his representation.
We kindly request that this matter be closed.
Thank you for your assistance.
Best regards,
Client Experience
Business Response
Date: 09/27/2024
Good Afternoon,
We sincerely apologize for our firms inability to take on your claim. Our attorneys thoroughly reviewed your case and considered all potential avenues for legal representation. We strive to ensure our clients understand the reasons behind our decisions.
Please know that our inability to assist does not imply that your claim lacks merit. If you would like the contact information for the firm we referred you to, please reach out to us at ******************* or call ************.
Thank you for your understanding.
Best regards,
Client Experience
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My children were involved in a wreck decided to go with Morgan and Morgan. Wrecked happened January of this year. They dragged us along never got to talk to an actual attorney the whole time. It was case manager or assistance I was stuck talking to. When ****** came about I was told they were just waiting on a settlement offer from the other party insurance. That next week they called me saying my son didn't have a case anymore bc he wasn't covered bc if liability then the supervisor for this location named ***** told me that they attorney didn't fill my son's paperwork in the timely manner like they was suppose to snd that he djdnt have a case and they could no longer represent him. This firm isnt the best one is Atlanta its the worst one. They don't care nothing about what they have done or more so not done. They shouldn't be in business
Business Response
Date: 09/25/2024
Good Afternoon,
Thank you for reaching out. We would like to assist you with this matter; however, the information provided is insufficient for us to locate your sons file.
Could you please send us an email at ******************* with additional details, such as your sons name? This will enable us to assist you more effectively.
Thank you for your cooperation.
Best regards,
Client Experience Team
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired the law firm 10/2021, they negotiated a settlement of $125,000 in a legal matter. They received the payment on 07/2024. I have not received any settlement funds as of today. have made multiple attempts to contact attorney, but have yet to receive a satisfactory response
Business Response
Date: 09/17/2024
Good Morning *** *****,
I have looked into the matter and found that your legal team contacted you on July 30 via phone and text to inform you that your check was ready for pickup at their ************ office. They also provided the pickup address at that time.
I have confirmed with your legal team that the check is still available for pickup.
Your legal team will reach out to you shortly to facilitate this process. We hope to resolve this matter to your satisfaction promptly.
Thank you, and have a wonderful day!
Best regards,
Milery
Customer Answer
Date: 09/17/2024
The law firm send false statements about dates and communication, on July 30, 2024 there was a call stating that the check was there for pickup and will send the address via text message. No text was sent on that date, that's why the measures of contacting BBB, *************************, *** and Florida's Attorney General to get some kind of satisfaction in resolving this matter. On Sept.17 a call was made to me stating that the funds were available for pick up, but on arrival the said funds were still short of said settlement. Leaving the balance owed of $11,297.75
Customer Answer
Date: 09/28/2024
I received 80% of the settlement but they said the rest of the settlement wont be paid until 10/04/2024. Dont know whats going wrong with this situation. I sent a copy of the replied messages. But do not know why you havent received it.
Customer Answer
Date: 09/28/2024
I received 80% of the settlement but they said the rest of the settlement wont be paid until 10/04/2024. Dont know whats going wrong with this situation. I sent a copy of the replied messages. But do not know why you havent received it.
Customer Answer
Date: 09/28/2024
I received 80% of the settlement but they said the rest of the settlement wont be paid until 10/04/2024. Dont know whats going wrong with this situation. I sent a copy of the replied messages. But do not know why you havent received it.
Customer Answer
Date: 10/30/2024
The law firm has ended the relationship and finished the final payment. I am writing to extend my sincere gratitude to the Better Business Bureau for your assistance in resolving the issue with this law firm. Your prompt and professional handling of this matter has been invaluable.
Initial Complaint
Date:09/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Has been 8 weeks since settlement and the Attorney said it may take a month. I'm basically getting no clear answer as to what the hold up is. Initially I was told we're waiting on a negotiated fee for Humana but i'm getting no communication as to the final payment to me. I'm stressed due some over due bills that I promised would be paid by now but it's been 8 weeks waiting, can we finish this already and communicate what i'm waiting for
Business Response
Date: 09/17/2024
Good afternoon Mr. ****************** know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for bringing this to our attention.
Best regards,
Client Experience
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in a car accident hit from behind. Called morgan & Morgan to handle my case. The help in the beginning was good. They lock me in with the firm fast. Time past one year no word from them. I called them they said they where wrapping the case up. Called three times. No communication back from them at all. At this point I have to call another Attorney to get my case settle. I know nothing about my case at all. Morgan & Morgan are very poor communicators. They more then likely have to many cases that they cannot handle. All of the small cases suffer.
Business Response
Date: 09/17/2024
Good ******************************** you for bringing your concerns to our attention.

Rest assured, we are committed to providing you with timely updates and transparency regarding your case.

Please expect a call to discuss the progress and address any questions or concerns you may have.

Best regards,

Client Experience Team
Initial Complaint
Date:09/14/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was lied to and told not see a doctor anymore. And I was not even healed up With more doctors appointments to go.Also told I only owed ******* in Hospital bills. And told the most I can get out of car accident it was not my fault was ****** And they took almost 9000 of that let me with ****** something. Then I received a bill from hospital for ******.I called Morgan Morgan back and was told bye case manager that I agreed to those terms. That is false I never knew or heard of that amount and after speaking with case manager he sent me some documents saying that I agreed to this and send it this is most definitely not my signature or a signature on these documents they have no Dates on themI am 100% positive I did not agree and I did not sign any documents and that is not my signature on the documents thank you for any help call me
Business Response
Date: 09/16/2024
Good Afternoon,
We have reviewed the client's complaint and would like to provide the following updates:
The client was sent a closing statement with an addendum on May 7th, which he signed on May 9th. Additionally, his legal team had reviewed the addendum prior to signing, and it was explicitly noted that there was an outstanding medical bill. Despite this, the client chose to sign the closing statement as presented.
Please find the relevant attachments for your review. We hope this information will assist in resolving the complaint.
Thank you for your attention to this matter.
Milery
Business Response
Date: 09/16/2024
Good *************************************** hope this message finds you well.
We understand your concerns regarding the unresolved issue. After reviewing your complaint, we have confirmed that a signed closing statement with an addendum was sent to you on May 7th. We received the signed documentation back on May 9th. Additionally, on the same day, your case manager called you to confirm receipt of the documents.
Your legal team also reviewed the addendum with you before signing, during which it was clearly stated that there was an outstanding hospital bill. Despite this, you chose to sign the document as presented.
Thank you for your patience and understanding.
Best regards,
Your Client Experience Team

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Morgan & Morgan is NOT a BBB Accredited Business.