Business Profile

Personal Injury Lawyers

Morgan & Morgan

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Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

337 total complaints in the last 3 years.
139 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Morgan an Morgan law firm in March of ************************** a car accident to see if I could be helped. I was immediately taken on by a client. I was never contacted by my lawyer I was changed case managers twice only known by the mobile app when it showed a know name as well as the lawyer 3 times. I received a crass email from a lawyer talking to me not even telling me he was my new lawyer. I consistently asked for information about my case never received updates or information. Forms and paperwork were never completed or filed. Phone calls were in answers and retuned. I was sent to 5 provides not in my plan with out my consent leaving me with ****** in debt delayed treatment for 3 month making my injury worse and causing me to loose my job. Contacted customer service and my call was not followed up with. I had calls scheduled and no one attended. I was told at the last minute 3 months in when it was time for surgery how much my case would be and that its not worth it for the firm. After they racked up over ****** in bills. The commercials say the opposite of what they do. They should be paying for the providers they sent me too
Business Response
Date: 10/02/2024
Hello,
I'm sorry to hear about the inconvenience you experienced. I apologize for the lack of communication and the numerous transfers of your case without proper notification; this is not the level of service we strive to provide, and I understand how frustrating this must have been for you. Your feedback is invaluable in helping us improve our services to ensure smoother processes moving forward. Please note that this file is no longer active with our firm and If you have any questions or concerns regarding your claim, please dont hesitate to reach out to us directly. Thank you for sharing your experience.
Client Experience Team
********************************************

Customer Answer
Date: 10/02/2024

Complaint: 22364383

I am rejecting this response because:

Sincerely,

****** *****
Business Response
Date: 10/02/2024
Hello,
This file was closed and turn down by client decision on 6/24/24 as the former client had retained other counsel. We have attached a letter from this individuals current counsel. We kindly ask that this be considered resolved and a successful complaint closure.
-Client Experience Team
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was informed by Morgan and Morgan representatives, legal assistants and attorneys throughout the process, that there was value in my claim and that they would assist me throughout the entire process. After they sent me for many medical exams and therapy modalities, they informed me that I wasn't injured "enough" and that since my case held no potential for litigation, that they would be ending our client attorney relationship regarding this matter and referring me to their second tier attorney pool.I slipped and fell in my community in an area that is ill-maintained and caused me serious pain and injury to my back and left arm and leg. I feel genuinely fortunate that I didn't have any breaks or tears associated with this slip and fall. That being said, I could barely get out of bed for a month and could barely sleep due to the pain. I wouldn't have gone down the route I did without the guidance of Morgan and Morgan representatives, especially pertaining to medical expenses. I find it predatory for them to send someone who is injured and vulnerable down a route that will accumulate potentially tens of thousands of dollars in medical bills, only to be told that there is "no value" in your case. While not once, not one single time, mentioning that, if we don't find value in your case, we can drop you and your expenses at a seconds notice. Please help me find resolution.
Business Response
Date: 09/27/2024
Good Afternoon,
I would like to provide an update regarding this complaint.
Mr. ****** has not been represented by Morgan and Morgan since September 16. He is aware of this change, as he approved our referral to another legal firm for his representation.
We kindly request that this matter be closed.
Thank you for your assistance.
Best regards,
Client Experience
Business Response
Date: 09/27/2024
Good Afternoon,
We sincerely apologize for our firms inability to take on your claim. Our attorneys thoroughly reviewed your case and considered all potential avenues for legal representation. We strive to ensure our clients understand the reasons behind our decisions.
Please know that our inability to assist does not imply that your claim lacks merit. If you would like the contact information for the firm we referred you to, please reach out to us at ******************* or call ************.
Thank you for your understanding.
Best regards,
Client Experience
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My children were involved in a wreck decided to go with Morgan and Morgan. Wrecked happened January of this year. They dragged us along never got to talk to an actual attorney the whole time. It was case manager or assistance I was stuck talking to. When ****** came about I was told they were just waiting on a settlement offer from the other party insurance. That next week they called me saying my son didn't have a case anymore bc he wasn't covered bc if liability then the supervisor for this location named ***** told me that they attorney didn't fill my son's paperwork in the timely manner like they was suppose to snd that he djdnt have a case and they could no longer represent him. This firm isnt the best one is Atlanta its the worst one. They don't care nothing about what they have done or more so not done. They shouldn't be in business
Business Response
Date: 09/25/2024
Good Afternoon,
Thank you for reaching out. We would like to assist you with this matter; however, the information provided is insufficient for us to locate your sons file.
Could you please send us an email at ******************* with additional details, such as your sons name? This will enable us to assist you more effectively.
Thank you for your cooperation.
Best regards,
Client Experience Team
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired the law firm 10/2021, they negotiated a settlement of $125,000 in a legal matter. They received the payment on 07/2024. I have not received any settlement funds as of today. have made multiple attempts to contact attorney, but have yet to receive a satisfactory response
Business Response
Date: 09/17/2024
Good Morning *** *****,
I have looked into the matter and found that your legal team contacted you on July 30 via phone and text to inform you that your check was ready for pickup at their ************ office. They also provided the pickup address at that time.
I have confirmed with your legal team that the check is still available for pickup.
Your legal team will reach out to you shortly to facilitate this process. We hope to resolve this matter to your satisfaction promptly.
Thank you, and have a wonderful day!
Best regards,
Milery
Customer Answer
Date: 09/17/2024
The law firm send false statements about dates and communication, on July 30, 2024 there was a call stating that the check was there for pickup and will send the address via text message. No text was sent on that date, that's why the measures of contacting BBB, *************************, *** and Florida's Attorney General to get some kind of satisfaction in resolving this matter. On Sept.17 a call was made to me stating that the funds were available for pick up, but on arrival the said funds were still short of said settlement. Leaving the balance owed of $11,297.75
Customer Answer
Date: 09/28/2024
I received 80% of the settlement but they said the rest of the settlement wont be paid until 10/04/2024. Dont know whats going wrong with this situation. I sent a copy of the replied messages. But do not know why you havent received it.
Customer Answer
Date: 09/28/2024
I received 80% of the settlement but they said the rest of the settlement wont be paid until 10/04/2024. Dont know whats going wrong with this situation. I sent a copy of the replied messages. But do not know why you havent received it.
Customer Answer
Date: 09/28/2024
I received 80% of the settlement but they said the rest of the settlement wont be paid until 10/04/2024. Dont know whats going wrong with this situation. I sent a copy of the replied messages. But do not know why you havent received it.
Customer Answer
Date: 10/30/2024
The law firm has ended the relationship and finished the final payment. I am writing to extend my sincere gratitude to the Better Business Bureau for your assistance in resolving the issue with this law firm. Your prompt and professional handling of this matter has been invaluable.
Initial Complaint
Date:09/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Has been 8 weeks since settlement and the Attorney said it may take a month. I'm basically getting no clear answer as to what the hold up is. Initially I was told we're waiting on a negotiated fee for Humana but i'm getting no communication as to the final payment to me. I'm stressed due some over due bills that I promised would be paid by now but it's been 8 weeks waiting, can we finish this already and communicate what i'm waiting for
Business Response
Date: 09/17/2024
Good afternoon Mr. ****************** know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for bringing this to our attention.
Best regards,
Client Experience
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in a car accident hit from behind. Called morgan & Morgan to handle my case. The help in the beginning was good. They lock me in with the firm fast. Time past one year no word from them. I called them they said they where wrapping the case up. Called three times. No communication back from them at all. At this point I have to call another Attorney to get my case settle. I know nothing about my case at all. Morgan & Morgan are very poor communicators. They more then likely have to many cases that they cannot handle. All of the small cases suffer.
Business Response
Date: 09/17/2024
Good ******************************** you for bringing your concerns to our attention.

Rest assured, we are committed to providing you with timely updates and transparency regarding your case.

Please expect a call to discuss the progress and address any questions or concerns you may have.

Best regards,

Client Experience Team
Initial Complaint
Date:09/14/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was lied to and told not see a doctor anymore. And I was not even healed up With more doctors appointments to go.Also told I only owed ******* in Hospital bills. And told the most I can get out of car accident it was not my fault was ****** And they took almost 9000 of that let me with ****** something. Then I received a bill from hospital for ******.I called Morgan Morgan back and was told bye case manager that I agreed to those terms. That is false I never knew or heard of that amount and after speaking with case manager he sent me some documents saying that I agreed to this and send it this is most definitely not my signature or a signature on these documents they have no Dates on themI am 100% positive I did not agree and I did not sign any documents and that is not my signature on the documents thank you for any help call me
Business Response
Date: 09/16/2024
Good Afternoon,
We have reviewed the client's complaint and would like to provide the following updates:
The client was sent a closing statement with an addendum on May 7th, which he signed on May 9th. Additionally, his legal team had reviewed the addendum prior to signing, and it was explicitly noted that there was an outstanding medical bill. Despite this, the client chose to sign the closing statement as presented.
Please find the relevant attachments for your review. We hope this information will assist in resolving the complaint.
Thank you for your attention to this matter.
Milery
Business Response
Date: 09/16/2024
Good *************************************** hope this message finds you well.
We understand your concerns regarding the unresolved issue. After reviewing your complaint, we have confirmed that a signed closing statement with an addendum was sent to you on May 7th. We received the signed documentation back on May 9th. Additionally, on the same day, your case manager called you to confirm receipt of the documents.
Your legal team also reviewed the addendum with you before signing, during which it was clearly stated that there was an outstanding hospital bill. Despite this, you chose to sign the document as presented.
Thank you for your patience and understanding.
Best regards,
Your Client Experience Team
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2020, I hired Morgan and Morgan. My 2nd ******** and I declined an offer as u was led to believe my case was worth more. Not working and expecting to move along quickly, my ******** agreed to presettlement loans. Around December 2023, after numerous calls, texts and emails I found out that I had my 3rd ********. He told me he was preparing my case for trial. This concerned me since he hadn't spoken with me about my case. We got a date that already had a trial set before us so trial was rescheduled. On April 4, 2024, my ******** advised me of the policy limits and type of policy. Out of the $500k limit, I had to pay the other side's legal fees upfront which was $150k. He advised to settle. Assistant said that I could expect $102k after fees. I was unhappy to see $60k on closing statement. $140k to firm, over $50k for a trial that NEVER happened and over $97k in UNNEGOTIATED liens. I argued had I known the terms of the policy, I could have made better informed decisions. They could only say my previous ******** dropped the ball. I argued that the liens were inaccurate because I'd only settled for knee injuries but the lien included other medical bills. I was told if I signed for the $60k, the other negotiated funds would be released within 45 days and should be around $35k from liens and another $7.5k from trial fees. LIES! Over 2 months later, I was told they weren't getting a response from lienholder. LIES. I called lienholder. By following day everything was completed. Assistant said $28,900 was being released. I sent ACH form. Called next day to be sure all had gone through. Was told that only $23,900 was being sent because they found another lien. LIES! Called lienholder. They hadn't gotten paid on time and the interest had ballooned. NOT MY FAULT! Called ******** on Friday and told that assistant hadn't sent funds then said she had. I asked that trial fees to be partially refunded. Most reputable firms take less than clients. Still awaiting deposit.
Business Response
Date: 09/11/2024
Hello, ********,
I hope this message finds you well.
We apologize for the delay in communication and understand your concerns regarding the unresolved issues. We have been actively coordinating with your legal team to expedite the resolution process and ensure that your funds are delivered to you as swiftly as possible.
We are prioritizing this matter to ensure you receive the necessary updates promptly. You can expect to hear from your team very soon with an update on the progress.
If you have any questions or would like to discuss this further, please feel free to reach out to us via email at ***********************************.
Thank you for your patience and understanding.
Best regards,
Your Client Experience Team
Customer Answer
Date: 09/11/2024

Complaint: 22266352

I am rejecting this response because they have lied and given me the runaround for months now. Last week they said it was ALREADY SENT. If that was true, then I would have received that partial payment by now. In effort to work with them, I have reached out to the legal team via email and phone with no response. I am tired of the lies. Each week something different. My complaint here is still an attempt to avoid filing a complaint with the Florida Bar. I NEED LESS LIES, BETTER COMMUNICATION AND PROMISES WITH IMMEDIATE RESULTS. ITS BEEN ALMOST 5 YEARS!

Sincerely,

******** *******
Business Response
Date: 09/12/2024
Ms. *******,
We appreciate your patience during all this time waiting for your deposit. However, according to the accounting office correspondence, you should have received your funds via ACH on 9/12, today. This was confirmed by our accounting office on 9/9.
Please check your account so we can confirm that this has been addressed.
Thank you,
******
Client Experience Team
***********************************
Initial Complaint
Date:09/03/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I retained Morgan and Morgan (M&M) to represent me in a personal injury case (Case #********) due to an automobile accident in 02/2024. In May of 2024, Attorney, ********************************* and Case Manager ************************* reached out to me regarding an interview which was scheduled for my insurance company. I conducted the brief telephone interview on 5/31/2024. I was told a demand letter was sent to my insurance company, USAA and they had until June 2024 to respond. To date, neither my attorney nor case manager has attempted to make any attempt to advise me of the status. I have reached out on multiple occasions to simple get an update and my inquires have been blatantly ignored. Attempted contacts were made on 7/23/2024, 7/31/2024 and 8/22/2024. I also attempted to call the customer service line on 8/22/2024 for which I was told they cannot get through to them in addition to some customer resolution team so there was nothing else that can be done. This is unacceptable. I cannot obtain any information from the insurance company as I have attorney representation and the information will only be disclosed to them, and the company for who is representing me (M&M) has neglected their duties in providing the the basic level of services they agreed to in the contract signed. While I understand these things take time, not providing me with an update 3 months later, is unacceptable, especially when I have provided more than a reasonable timeframe to obtain information about "my" case. At this point, I need to be contacted and provided information about my case in detail.
Business Response
Date: 09/04/2024
Dear ****************,

Were sorry to hear about the difficulties youve encountered with our team. We take communication issues very seriously and will escalate this matter to our management to ensure it is addressed appropriately.

In the meantime, if you have any additional concerns, please dont hesitate to contact our Client Experience Team at ******************* or **************.

Thank you,

******
Initial Complaint
Date:09/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My case was accepted in 8/14. After several requests via email and calls, I have not spoken to anyone or had calls or emails returned. Last email I sent: *If the attorney is intentionally ignoring your communications, failing to provide updates without a valid reason, or neglecting your case, this could be considered acting in bad faith. This could involve a breach of their ethical and professional duties, and you might have grounds to file a complaint with the bar association or take further legal action against them.*Good morning,I am writing in good faith to formally request an update regarding the status of my case. Since retaining your services on 8/13/24. I have made several attempts to reach out to you and your office for updates, but I have not received any response. This prolonged lack of communication has left me feeling increasingly concerned about the progress of my case. As my attorney, I understand that you have a professional obligation to act with diligence and promptness in handling my case, as well as to keep me reasonably informed about its status. Unfortunately, the current situation is causing me considerable anxiety, as I am uncertain about where things stand and what actions are being taken on my behalf. I kindly request that you provide me with a current status update and an outline of the anticipated timeline moving forward. If you can not accept this case, I am requesting the reasoning and a notification within 5 days. Additionally, I would appreciate the opportunity to schedule a brief phone call at your earliest convenience to discuss the case in more detail. Thank you for your attention to this matter. I value your expertise and hope to hear from you soon.
Business Response
Date: 09/03/2024
Good **************************** sincerely apologize for any frustration you may be experiencing. Please be assured that we take these matters very seriously and appreciate the opportunity to address your concerns with a satisfactory resolution.
We have promptly escalated your case to the appropriate parties to ensure you receive the support you need.
Should you wish to discuss any specifics further, please do not hesitate to contact us directly at *********************************** or ************.
Thank you for your patience.
Best regards,
Your Client Experience Team

Customer Answer
Date: 09/05/2024

Complaint: 22230672

I am rejecting this response because:
I am requesting an explanation regarding my immediate Case Dismissal Immediately after filing this BBB complaint.

I am writing to formally request a detailed explanation regarding the recent dismissal of my case, which was being handled by Attorney ****** ********. After signing a retainer agreement with your firm almost a month ago, communications never began with the attorney until now after filing the BBB complaint and my case was unexpectedly dropped as a result. I am seeking clarification on the reasons behind this decision, particularly given the limited time available for any significant developments, such as the receipt of my medical documentation or discovery items.
Specifically, I am concerned about the following:

1.Lack of Communication: Despite multiple attempts to obtain updates, my requests went unanswered, leaving me frustrated and concerned about the attention given to my case.
2.Impact of BBB Complaint: After facing ongoing communication challenges, I filed a complaint with the Better Business Bureau (BBB). Two days later, I was informed that your firm would no longer represent me. I am concerned that this decision may have been influenced by the complaint, rather than any issues with the case itself.
3.Dismissal Without Explanation: I have yet to receive a clear explanation for why my case was dropped, despite the firms initial commitment to represent me. I received a vague dismissal letter.

Following the BBB complaint, I was contacted by Attorney ****** ******** after several weeks of trying to reach her. In her voicemail, she mentioned that she had attempted to call me, but I have no records of these attempts. After calling her back and following up multiple times via email, I still received no further response.

Given these concerns, I respectfully request:
A written explanation of why my case was dismissed;
Clarification on whether the BBB complaint influenced this decision;
A summary of the legal reasons or evidence leading to your firms decision to cease representation.

Additionally, I have noticed several similar complaints from other clients, and I believe that transparency in this matter is essential to maintaining trust.

Thank you for your attention to this issue. I look forward to your prompt response.
Business Response
Date: 09/05/2024
Hello, *****,
Thank you for reaching out to express your concerns. We understand your frustration and apologize for any inconvenience you may have experienced.
According to our records, Attorney ****** ******** left you a voicemail on 9/3 and 9/4 and followed up with an email to discuss the details of your case. We encourage you to schedule a time to speak with her directly to address any remaining questions or concerns.
We want to clarify that our decision not to move forward was not related to the BBB complaint. There are many factors that go into such decisions, and we carefully evaluate each case based on those considerations. We regret that you feel the explanation provided was insufficient, and we remain open to further discussion.
Please feel free to reach out directly to Attorney ******** if you would like to review any aspects of your case in more detail.
Thank you for bringing these concerns to our attention.
-Client Experience Team
***********************************
Customer Answer
Date: 09/05/2024

Complaint: 22230672

I am rejecting this response because:

Thanks, Ive emailed the attorney and will await an update. Is she able to view this response or do I need to send another email directly to her?

Sincerely,

***** ****
Business Response
Date: 09/05/2024
Good afternoon, *******,
This case opened with our firm on 8/13. Our legal team communicated with the client on 8/13 and 8/21 which a snip has been provided of the call log indicating communication was established.
Additionally, our legal team processed a turn down request for this claim on 8/28 and was approved on 8/30 prior to the filing of this complaint.
Our attorney attempted to make the client aware on two separate occasions informing of the new update on their claim on 9/3 and 9/4 but we have not received a response.
As this stands, this is a former client and is no longer being represented by our firm. The client is also open to reach out directly to the legal team for any questions associated with the firms decision on her claim
We consider this matter as resolved and ask that the complaint be closed.
-Client Experience Team

Business Response
Date: 09/17/2024
Good afternoon, *******,
This case opened with our firm on 8/13. Our legal team communicated with the client on 8/13 and 8/21 which a snip has been provided of the call log indicating communication was established.
Additionally, our legal team processed a turn down request for this claim on 8/28 and was approved on 8/30 prior to the filing of this complaint.
Our attorney attempted to make the client aware on two separate occasions informing of the new update on their claim on 9/3 and 9/4 but we have not received a response.
As this stands, this is a former client and is no longer being represented by our firm. The client is also open to reach out directly to the legal team for any questions associated with the firms decision on her claim
We consider this matter as resolved and ask that the complaint be closed.
-Client Experience Team
Customer Answer
Date: 09/17/2024

Complaint: 22230672

I am rejecting this response because:
Please provide supporting documentation that confirms the denial prior to this filing. Ive also emailed the attorney asking for the same and have not received a response.
Sincerely,

***** ****
Business Response
Date: 10/18/2024
Good Morning,
I hope this message finds you well.
Upon reviewing your file, I noted that as of September 5th, you are no longer represented by Morgan & Morgan. I also observed that the attorney made several attempts to contact you on September 3rd and 4th, leaving voicemails each time, and subsequently followed up with an email regarding your case status.
For your reference, I have attached your official turn down letter.
Thank you,
Client Experience
Business Response
Date: 10/18/2024
Good Morning,

I am following up regarding the complaint involving Ms. ***** Please note that she is no longer our client as of September 5th. The attorney made several attempts to reach her on September 3rd and 4th, leaving multiple voicemails and sending a follow-up email regarding her case status. Additionally, the official turn down letter was provided to her.
We kindly request that this matter be closed out.
Thank you for your attention to this issue.
Best regards,
Client Experience

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Complaints

Customer Complaints Summary

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