Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morgan & Morgan has 93 locations, listed below.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  230 N Woodland Blvd Suite 308 Deland, FL 32720-4289

• 

  Morgan & Morgan

  14229 US 441 Tavares, FL 32778

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

• 

  Morgan & Morgan

  15 Constitution Dr Suite 106 Concord, NH 03301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020, I hired Morgan and Morgan. My 2nd ******** and I declined an offer as u was led to believe my case was worth more. Not working and expecting to move along quickly, my ******** agreed to presettlement loans. Around December 2023, after numerous calls, texts and emails I found out that I had my 3rd ********. He told me he was preparing my case for trial. This concerned me since he hadn't spoken with me about my case. We got a date that already had a trial set before us so trial was rescheduled. On April 4, 2024, my ******** advised me of the policy limits and type of policy. Out of the $500k limit, I had to pay the other side's legal fees upfront which was $150k. He advised to settle. Assistant said that I could expect $102k after fees. I was unhappy to see $60k on closing statement. $140k to firm, over $50k for a trial that NEVER happened and over $97k in UNNEGOTIATED liens. I argued had I known the terms of the policy, I could have made better informed decisions. They could only say my previous ******** dropped the ball. I argued that the liens were inaccurate because I'd only settled for knee injuries but the lien included other medical bills. I was told if I signed for the $60k, the other negotiated funds would be released within 45 days and should be around $35k from liens and another $7.5k from trial fees. LIES! Over 2 months later, I was told they weren't getting a response from lienholder. LIES. I called lienholder. By following day everything was completed. Assistant said $28,900 was being released. I sent ACH form. Called next day to be sure all had gone through. Was told that only $23,900 was being sent because they found another lien. LIES! Called lienholder. They hadn't gotten paid on time and the interest had ballooned. NOT MY FAULT! Called ******** on Friday and told that assistant hadn't sent funds then said she had. I asked that trial fees to be partially refunded. Most reputable firms take less than clients. Still awaiting deposit.

  Business Response

  Date: 09/11/2024

  Hello, ********, 

  I hope this message finds you well. 

  We apologize for the delay in communication and understand your concerns regarding the unresolved issues. We have been actively coordinating with your legal team to expedite the resolution process and ensure that your funds are delivered to you as swiftly as possible. 

  We are prioritizing this matter to ensure you receive the necessary updates promptly. You can expect to hear from your team very soon with an update on the progress. 
  If you have any questions or would like to discuss this further, please feel free to reach out to us via email at ***********************************. 

  Thank you for your patience and understanding. 

  Best regards, 
  Your Client Experience Team 

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22266352
  
  I am rejecting this response because they have lied and given me the runaround for months now. Last week they said it was ALREADY SENT. If that was true, then I would have received that partial payment by now. In effort to work with them, I have reached out to the legal team via email and phone with no response.  I am tired of the lies. Each week something different. My complaint here is still an attempt to avoid filing a complaint with the Florida Bar. I NEED LESS LIES, BETTER COMMUNICATION AND PROMISES WITH IMMEDIATE RESULTS.  ITS BEEN ALMOST 5 YEARS!
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 09/12/2024

  Ms. *******, 

  We appreciate your patience during all this time waiting for your deposit. However, according to the accounting office correspondence, you should have received your funds via ACH on 9/12, today. This was confirmed by our accounting office on 9/9.

  Please check your account so we can confirm that this has been addressed. 

  Thank you,

  ******

  Client Experience Team 

  *********************************** 

• Initial Complaint

  Date:09/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained Morgan and Morgan (M&M) to represent me in a personal injury case (Case #********) due to an automobile accident in 02/2024. In May of 2024, Attorney, ********************************* and Case Manager ************************* reached out to me regarding an interview which was scheduled for my insurance company. I conducted the brief telephone interview on 5/31/2024. I was told a demand letter was sent to my insurance company, USAA and they had until June 2024 to respond. To date, neither my attorney nor case manager has attempted to make any attempt to advise me of the status. I have reached out on multiple occasions to simple get an update and my inquires have been blatantly ignored. Attempted contacts were made on 7/23/2024, 7/31/2024 and 8/22/2024. I also attempted to call the customer service line on 8/22/2024 for which I was told they cannot get through to them in addition to some customer resolution team so there was nothing else that can be done. This is unacceptable. I cannot obtain any information from the insurance company as I have attorney representation and the information will only be disclosed to them, and the company for who is representing me (M&M) has neglected their duties in providing the the basic level of services they agreed to in the contract signed. While I understand these things take time, not providing me with an update 3 months later, is unacceptable, especially when I have provided more than a reasonable timeframe to obtain information about "my" case. At this point, I need to be contacted and provided information about my case in detail.

  Business Response

  Date: 09/04/2024

  Dear ****************,
  
  Were sorry to hear about the difficulties youve encountered with our team. We take communication issues very seriously and will escalate this matter to our management to ensure it is addressed appropriately.
  
  In the meantime, if you have any additional concerns, please dont hesitate to contact our Client Experience Team at ******************* or **************.
  
  Thank you,
  
  ******

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My case was accepted in 8/14. After several requests via email and calls, I have not spoken to anyone or had calls or emails returned. Last email I sent: *If the attorney is intentionally ignoring your communications, failing to provide updates without a valid reason, or neglecting your case, this could be considered acting in bad faith. This could involve a breach of their ethical and professional duties, and you might have grounds to file a complaint with the bar association or take further legal action against them.*Good morning,I am writing in good faith to formally request an update regarding the status of my case. Since retaining your services on 8/13/24. I have made several attempts to reach out to you and your office for updates, but I have not received any response. This prolonged lack of communication has left me feeling increasingly concerned about the progress of my case. As my attorney, I understand that you have a professional obligation to act with diligence and promptness in handling my case, as well as to keep me reasonably informed about its status. Unfortunately, the current situation is causing me considerable anxiety, as I am uncertain about where things stand and what actions are being taken on my behalf. I kindly request that you provide me with a current status update and an outline of the anticipated timeline moving forward. If you can not accept this case, I am requesting the reasoning and a notification within 5 days. Additionally, I would appreciate the opportunity to schedule a brief phone call at your earliest convenience to discuss the case in more detail. Thank you for your attention to this matter. I value your expertise and hope to hear from you soon.

  Business Response

  Date: 09/03/2024

  Good **************************** sincerely apologize for any frustration you may be experiencing. Please be assured that we take these matters very seriously and appreciate the opportunity to address your concerns with a satisfactory resolution.
  We have promptly escalated your case to the appropriate parties to ensure you receive the support you need.
  

  Should you wish to discuss any specifics further, please do not hesitate to contact us directly at *********************************** or ************.
  

  Thank you for your patience.
  Best regards,
  Your Client Experience Team

   

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22230672
  
  I am rejecting this response because:

  I am requesting an explanation regarding my immediate  Case Dismissal Immediately after filing this BBB complaint. 
  
  I am writing to formally request a detailed explanation regarding the recent dismissal of my case, which was being handled by Attorney ****** ********. After signing a retainer agreement with your firm almost a month ago, communications never began with the attorney until now after filing the BBB complaint and my case was unexpectedly dropped as a result. I am seeking clarification on the reasons behind this decision, particularly given the limited time available for any significant developments, such as the receipt of my medical documentation or discovery items.

  Specifically, I am concerned about the following:
  
  1.Lack of Communication: Despite multiple attempts to obtain updates, my requests went unanswered, leaving me frustrated and concerned about the attention given to my case.
  2.Impact of BBB Complaint: After facing ongoing communication challenges, I filed a complaint with the Better Business Bureau (BBB). Two days later, I was informed that your firm would no longer represent me. I am concerned that this decision may have been influenced by the complaint, rather than any issues with the case itself.
  3.Dismissal Without Explanation: I have yet to receive a clear explanation for why my case was dropped, despite the firms initial commitment to represent me. I received a vague dismissal letter. 
  
  Following the BBB complaint, I was contacted by Attorney ****** ******** after several weeks of trying to reach her. In her voicemail, she mentioned that she had attempted to call me, but I have no records of these attempts. After calling her back and following up multiple times via email, I still received no further response.
  
  Given these concerns, I respectfully request:
  A written explanation of why my case was dismissed;
  Clarification on whether the BBB complaint influenced this decision;
  A summary of the legal reasons or evidence leading to your firms decision to cease representation.
  
  Additionally, I have noticed several similar complaints from other clients, and I believe that transparency in this matter is essential to maintaining trust.
  
  Thank you for your attention to this issue. I look forward to your prompt response.

  Business Response

  Date: 09/05/2024

  Hello, *****,

  Thank you for reaching out to express your concerns. We understand your frustration and apologize for any inconvenience you may have experienced.
  According to our records, Attorney ****** ******** left you a voicemail on 9/3 and 9/4 and followed up with an email to discuss the details of your case. We encourage you to schedule a time to speak with her directly to address any remaining questions or concerns.
  We want to clarify that our decision not to move forward was not related to the BBB complaint. There are many factors that go into such decisions, and we carefully evaluate each case based on those considerations. We regret that you feel the explanation provided was insufficient, and we remain open to further discussion.
  Please feel free to reach out directly to Attorney ******** if you would like to review any aspects of your case in more detail.
  Thank you for bringing these concerns to our attention.

  -Client Experience Team

  ***********************************

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22230672
  
  I am rejecting this response because:
  
  Thanks, Ive emailed the attorney and will await an update. Is she able to view this response or do I need to send another email directly to her?

   

  Sincerely,
  
  ***** ****

  Business Response

  Date: 09/05/2024

  Good afternoon, *******, 

  This case opened with our firm on 8/13. Our legal team communicated with the client on 8/13 and 8/21 which a snip has been provided of the call log indicating communication was established. 

  Additionally, our legal team processed a turn down request for this claim on 8/28 and was approved on 8/30 prior to the filing of this complaint. 

  Our attorney attempted to make the client aware on two separate occasions informing of the new update on their claim on 9/3 and 9/4 but we have not received a response. 

  As this stands, this is a former client and is no longer being represented by our firm. The client is also open to reach out directly to the legal team for any questions associated with the firms decision on her claim 

  We consider this matter as resolved and ask that the complaint be closed. 

  -Client Experience Team

   

  Business Response

  Date: 09/17/2024

  Good afternoon, *******, 

  This case opened with our firm on 8/13. Our legal team communicated with the client on 8/13 and 8/21 which a snip has been provided of the call log indicating communication was established. 

  Additionally, our legal team processed a turn down request for this claim on 8/28 and was approved on 8/30 prior to the filing of this complaint. 

  Our attorney attempted to make the client aware on two separate occasions informing of the new update on their claim on 9/3 and 9/4 but we have not received a response. 

  As this stands, this is a former client and is no longer being represented by our firm. The client is also open to reach out directly to the legal team for any questions associated with the firms decision on her claim 

  We consider this matter as resolved and ask that the complaint be closed. 

  -Client Experience Team

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22230672
  
  I am rejecting this response because:
  Please provide supporting documentation that confirms the denial prior to this filing. Ive also emailed the attorney asking for the same and have not received a response. 
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/18/2024

  Good Morning,

  I hope this message finds you well.
  

  Upon reviewing your file, I noted that as of September 5th, you are no longer represented by Morgan & Morgan. I also observed that the attorney made several attempts to contact you on September 3rd and 4th, leaving voicemails each time, and subsequently followed up with an email regarding your case status.
  For your reference, I have attached your official turn down letter.
  

  Thank you,
  Client Experience

  Business Response

  Date: 10/18/2024

  Good Morning,
  
  I am following up regarding the complaint involving Ms. ***** Please note that she is no longer our client as of September 5th. The attorney made several attempts to reach her on September 3rd and 4th, leaving multiple voicemails and sending a follow-up email regarding her case status. Additionally, the official turn down letter was provided to her.
  

  We kindly request that this matter be closed out.
  

  Thank you for your attention to this issue.
  Best regards,
  Client Experience

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident in which I was not at fault. I was rear ended and knocked in to the vehicle in front of me, The accident was on 12/08/2023. I went to the hospital that night after I started throwing up. My car was totaled. I hired Morgan & Morgan in January of this year. They have been terrible at communicating with me. I have reached out on numerous occasions and have not heard a word from them in a couple of months. They advertise they are the best but in reality they are the worst. I know they have received everything needed to pay me or close the account out. I have read several complaints where other people have the same problem as me. How can they continue to not return my call or message but tout themselves to be the best at what they do? I do not understand and find their actions or lack there of to be unacceptable. I am hoping you can help me get my case resolved. Please let me know if you need any more information from me.

  Business Response

  Date: 09/03/2024

  Good afternoon ****************,

  
  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
  

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  *******************
  ************

  Customer Answer

  Date: 09/04/2024

  I have received a call from them but I don't feel like it will change much about the situation.  They have consistently and willfully neglected to follow through with any of their promises.  I have very little recourse other than to hope against hope that this BBB "pressure" could make a difference. Only time will tell.  Please leave this case in open status until further notice.

  Customer Answer

  Date: 09/18/2024

  I have received a call from them but I don't feel like it will change much about the situation.  They have consistently and willfully neglected to follow through with any of their promises.  I have very little recourse other than to hope against hope that this BBB "pressure" could make a difference. Only time will tell.  Please leave this case in open status until further notice.

  Business Response

  Date: 09/20/2024

  Hello *** *******, 

  We understand your frustration and appreciate your patience as your legal team works to settle your case. Please know that each case is unique, and our attorneys must carefully navigate all legal aspects to achieve a successful resolution.

  Weve shared your concerns with your legal team, and they are committed to working diligently on your behalf.

  Thank you for your understanding.

  Client Experience Team 

  Customer Answer

  Date: 10/05/2024

  my case with ****** and Morgan remaibs at a standstill.  Although they have reached out to me,no resolution of any sort has been attained. I am sorely dissatisfied with my interaction with them

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a workers compensation issue and hired Morgan and Morgan to be my attorney and have had very little contact from them and find it difficult to get ahold of someone to answer questions

  Business Response

  Date: 08/27/2024

  
  Good afternoon,

  
  Attached, you will find the communication logged by the clients legal team. It appears that all of the client's questions and concerns were addressed during that call.
  We would like to request that this complaint be considered resolved.
  

  Thank you for your attention to this matter.
  Best regards,
  Client Experience

  Business Response

  Date: 08/27/2024

  Good Afternoon **************,

  Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward. 

  I have also noticed that since the filing of this complaint, your Paralegal, *****, engaged in a conversation with you on 8/26.

  Now that communication appears to be back on track, we anticipate the successful resolution of this issue. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require. 

  Thank you,

  Client Experience.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a workers compensation claim that was transferred over to a Morgan & Morgan law firm and Florida they spent over 8 hours on the phone with me on an free consultation promising and begging and promising things that they could not fulfill this is not the first time that they have harassed me on the phone begging for my services my social security number was giving to them they called me and told me later on they did not have a case for me and I am sick and tired of them using people I don't know how they got a hold of me I did not reach out to them they reached out to me they contacted me more than 40 times in one day with one potential case that did not go anywhere and wasted 8 hours of my time claiming that they are the best attorneys in the world when really they are not

  Business Response

  Date: 08/21/2024

  Dear **************,
  
  Thank you for your feedback. We apologize for any confusion or inconvenience you experienced. To better understand the situation, could you please clarify the details of your case?
  
  Initially, you mentioned that your case was transferred to Morgan & Morgan, but later you indicated uncertainty about how we obtained your contact information. Our records show that we reached out based on the information you provided for two claims.
  
  If you prefer not to be contacted by us, please let us know, and we will promptly remove your contact details from our records.
  
  Again, we apologize for any inconvenience and hope you find a firm that meets your needs.
  
  Thank you,

  ***********;

  Client Experience Team

  *******************

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details are in the document I uploaded.

  Business Response

  Date: 08/19/2024

  Hello ****,

  Dear **** ********,
  
  Thank you for sharing your detailed account and concerns regarding your case. I sincerely apologize for the difficulties youve experienced and the impact this has had on you.
  
  As of now, our firm is no longer handling your case. Therefore, we are unable to assist with further inquiries or actions related to this matter. To address your concerns about the handling of your case, I recommend contacting the new firm or attorney currently overseeing your case or to search for another firm to look into your claim.

  Thank you for your understanding.
  
  Best regards,
  
  Judith 

  Client Experience Team 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22153293
  
  I am rejecting this response because: I have been rejected by several law firms due to the incompetence of Morgan and Morgan to obtain timely evidence to support my claim. They have been informed of this and have not accepted responsibility for their legal neglect.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 09/04/2024

  Hello ****,

  Once again we are sorry we were not able to handle your case after extensive investigation from our attorneys. As stated before, Morgan & Morgan no longer represents you therefore we encourage you to seek representation with another firm if possible. 

  Thank you for considering us. 

  Client Experience Team

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22153293
  
  I am rejecting this response because: I have reached out and was brushed off. This is unacceptable. I will continue to question how this case was handled until I receive an appropriate answer. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a client with Morgan and Morgan I was nearly killed by a drunk driver the morning of Easter this year Morgan and Morgan has not supported my case and told me I dont have a case to sue the person who disabled me I cannot now get treatments at my local hospitals because they are now afraid of a lawsuit from me Morgan and Morgan had held up a small settlement now since Easter and Im still not getting any medical treatments for my injuries sustained during the wreck I have two young kids and cannot support them due to my injuries Morgan and Morgan has not supported me as they said they would when I decided to utilize their services I dont know how to even proceed with Morgan and Morgan They are an awful company that does not support those of us that have sustained life changing injuries please assist me in my complaint I need help and my kids are suffering due to a drunk driver disabling me

  Business Response

  Date: 08/14/2024

  Good Afternoon,

  I would like to provide a clearer depiction of the recent interactions this client has had with our firm. 

  Please note the recent communication this client has sent to her Attorney and Case manager. She is insisting on avoiding payment to medical providers and lien holders associated with her treatment. It would be a breech of ethical practices as we are bound by law to address bills a client procures through their case, this is firmwide.

  I have included a screenshot of the treatment this client has received throughout her case. She is welcome to pursue treatment, she is just not able to treat with the pretense our firm is responsible for her medical bills now that her case has settled. 

  Please note this client has also signed and agreed to settle her case for the maximum policy limits associated with the opposing party's insurance. She agreed and signed this document 7/29. She will receive her funds, but our accounting department handles situations first come first served. To explicate her settlement would be to take away from someone else's. We are sympathetic to her financial issues, but we must practice ethical behaviors.

  I hope this provides further incite on this situation. 

  Thank you and I hope you have a wonderful day,

  Client Experience Team

   

  Business Response

  Date: 08/15/2024

  Good Morning **************,

  We sincerely apologize for the frustration you are experiencing. Please be assured that we take these matters very seriously and appreciate the opportunity to address your concerns with a satisfactory resolution.

  We have promptly escalated your case to the appropriate parties to ensure you receive the support you need.

  Should you wish to discuss any specifics further, please do not hesitate to contact us directly at ******************* or ************.

  Thank you for your patience.

  Best regards,
  Your Client Experience Team

  Customer Answer

  Date: 08/25/2024

  We are working with them now hang tight for updates because I dont want to accept the response until further review of how they handle going forward ***************************** is working with us and seems to be the best person they have there 

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22140465
  
  I am rejecting this response because:  We are working with them now hang tight for updates because I dont want to accept the response until further review of how they handle going forward ***************************** is working with us and seems to be the best person they have there 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/27/2024

  
  Good afternoon,
  
  The client has been in touch with our Regional Director and has expressed satisfaction with their interaction. Attached, you will find the logged communication from the Regional Director, who has addressed the client's concerns.
  
  The client has indicated that they will not accept the resolution until their case is fully closed. Currently, the case status is marked as "settled," but the closure process is ongoing.
  
  Given that we are actively addressing the client's concerns, we request that this complaint be marked as resolved.
  
  Thank you for your attention to this matter.
  Client Experience

  Business Response

  Date: 08/28/2024

  Thank you!

  Customer Answer

  Date: 09/09/2024

  Morgan And Morgan answered the complaint very well. ***************************** has been a blessing. She was a breath of fresh air after being ignored and left alone for so long thank you for helping me with this matter. I truly appreciate it and please note that ***************************** was the only person that did anything for me she is amazing.

  Customer Answer

  Date: 09/18/2024

  
  
  

  Morgan And Morgan answered the complaint very well. ***************************** has been a blessing. She was a breath of fresh air after being ignored and left alone for so long thank you for helping me with this matter. I truly appreciate it and please note that ***************************** was the only person that did anything for me she is amazing.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I opened a brand new business here in **** ****** with a partner who we have a signed and notarized operations agreement with. This man was to be the financial investor, he was also a friend my husband trusted. He has committed crime after crime and violated numerous NRS statutes as well as used coersion to force my husband to do what he says or he wont put money in the business. We have lost all of our savings, fell behind on our mortgage, and this man has failed to pay salary or shop rent for 2 months. We were recommended by the Nevada state bar and ******* services to contact Morgan & Morgan about our case. They say they are for the people and you submit your info get a free case eval (which typically when have a free eval with a lawyer you speak to an actual lawyer) then they fight for you etc. we done have the funds to pay for an attorney. This company contacted me 7 times since August 9th even on the Saturday August 10th. I wanted to be with my husband to be able to talk with the lawyer etc. we were never told anywhere that we would be speaking to some random person, who would transfer us to a case specialist and then that specialist was going to ask questions he was clearly reading off a sheet or screen. Prior to he said the conversation was being recorded at 4:14pm it started. He spent 10 plus minutes reading what I had emailed days before. 30 minutes later, after the questions, he said they could not help us and to contact the state bar. I asked him why they couldnt help us although I have all the evidence already against him, just no law degree or money to fight him. The gentleman said I dont know that is just what the system says after your answers you gave me. So it was up to a computer if we would get help. Took 30 min of our time and no reason why they could not help. I asked for a supervisor and the man said thank you for calling Morgan & Morgan and he hung up. attached is what was sent to them.

  Business Response

  Date: 08/14/2024

  Thank you for your feedback ****.

  We apologize for the experience you described and are sorry if we did not clearly convey how our consultations are conducted.
  
  All of our consultants are trained by our attorneys to ask the same questions they would ask in person. We regret that you felt the process was not as you expected and understand your frustration.
  
  Your feedback is important to us, and we will review our procedures to improve communication and client experience. If you have any further concerns or need additional assistance, please feel free to reach out.
  
  Thank you for bringing this to our attention.

  Client Experience Team 

  *******************

  Business Response

  Date: 08/14/2024

  Good afternoon,

  This complaint is not from a client but a potential client during the consultation process and upset we could not take their case. 

  We have responded to **** with a brief explanation about our process. Whether she agrees with the process or not, that is not something we can control or change. 

  If she rejects the response, we will not continue to respond back and forth with her as the Turn Down process at this point is not reversible. 

  Thank you and have a great day!

  ******

  Client Experience Team 

• Initial Complaint

  Date:08/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Attorney billing is unclear and questionable.2) Attorney has not submitted any settlement award despite the fact that the case has been settled and an insurance payout from the insurance company made.3) Competency of the attorney assigned.

  Business Response

  Date: 08/12/2024

  Hello *******, 

  Thank you for reviewing us. We are sorry to hear that your experience with our firm was far from your expectations. 

  We will make sure to pass this message and your concerns to the staff. 

  Thank you again for bringing this to our attention. 

  Best Regards, 

  Client Experience Team

  ******************* 

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22120485
  
  I am rejecting this response because
  No direct action has yet to be taken and they are only in a process of informing their staff of the complaint and not offering resolution to the problem.
  Sincerely,
  
  *************************

  Business Response

  Date: 09/04/2024

  Hello **************, 

  We are sorry you are rejecting our last response. However, we are confused since according to your file, on 8/22 your case staff sent you the settlement documents which you agreed to and signed on the same date.

  Is there anything else we can assist you with? Please let us know. 

  Thank you,

  Client Experience Team