Business Profile

Personal Injury Lawyers

Morgan & Morgan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Injury Lawyers.

Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

336 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Morgan and Morgan received my settlement check in November 2023. It's now March 20. 2024 and I still have not received my portion of the settlement. I've contacted them numerous times and keep getting the run around about when I will receive my check.
Business Response
Date: 03/20/2024
*********,
Thank you for bringing this to our attention. We sincerely apologize for any delays in processing your settlement check. Rest assured, we are actively working to resolve this issue and will ensure that you receive your portion of the settlement as soon as possible.
We appreciate your patience and understanding.
Best regards,
Client Experience Team
*******************
**************
Customer Answer
Date: 03/20/2024
Unfortunately that's exactly the response I've been receiving since the beginning of November 2023 when Morgan and Morgan received the settlement check. I was promised I would have my settlement by the end of December 2023. It's now been almost 5 months. I honestly can't believe anything they say with regards to this claim
Customer Answer
Date: 03/21/2024

Complaint: 21459198

I am rejecting this response because: Unfortunately that's exactly the response I've been receiving since the beginning of November 2023 when Morgan and Morgan received the settlement check. I was promised I would have my settlement by the end of December 2023. It's now been almost 5 months. I honestly can't believe anything they say with regards to this claim

Sincerely,

*******************************
Business Response
Date: 03/27/2024
****************,
We are seeking clarity as we are aware that your legal team has already explained the reasons for the delay in your settlement. As a matter of fact, we were advised that you provided details for you to receive your funds via Direct Deposit. Is this correct? We acknowledge the frustration caused by this delay. However, please understand that such situations are not uncommon, not only with our company but also with many others.
Kindly inform us of the current status by contacting our Client Experience Team at *******************.

Customer Answer
Date: 03/27/2024
It's definitely not a coincidence on the morning I filed the BBB complaint and the FL *************** complaint on this matter. Within a couple of hours my case was closed out and closing statement sent to me for my signature after waiting almost 5 months with little getting down from my attorney.. I've been told that I'll be receiving my settlement within a couple of weeks, but I've been told a lot of things from my attorney that never happened. So when my funds are officially transferred then this case will be closed.
I was also asked if I would remove this complaint from my attorney. I will absolutely not remove this complaint because it's the truth
Customer Answer
Date: 04/04/2024

Complaint: 21459198

I am rejecting this response because:
It's definitely not a coincidence on the morning I filed the BBB complaint and the FL *************** complaint on this matter. Within a couple of hours my case was closed out and closing statement sent to me for my signature after waiting almost 5 months with little getting down from my attorney.. I've been told that I'll be receiving my settlement within a couple of weeks, but I've been told a lot of things from my attorney that never happened. So when my funds are officially transferred then this case will be closed.

I was also asked if I would remove this complaint from my attorney. I will absolutely not remove this complaint because it's the truth

Sincerely,

*******************************
Business Response
Date: 04/09/2024
*********,
We apologize for the delays and miscommunication you are facing with your settlement check. However, we seem to be under the impression that your money was sent to you on 3/29. Is that correct? If not, please reach out to us so we can further investigate this for you.
Sincerely,
******
Client Experience Team
*******************
****************
Initial Complaint
Date:03/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 3 2023 train derailment in ****. I contacted Morgan and Morgan about the chemicals that effected my health. I was told they couldn't accept me as a client. Two weeks later I received a phone call by Morgan and Morgan deciding to accept me on as a client. They pulled my medical records. Any communication was done through an email. Horrible communication. I get notified a year later they are dropping me as a client with no explanation. How are this firm staying in buisness? This firm in my opinion seems fraudulent. How many others were dropped a year later ? Something isn't right about any of this. It feels like a scam
Business Response
Date: 03/20/2024
Dear ****,

Thank you for sharing your experience. We apologize for any inconvenience caused and take your feedback seriously. We will investigate this matter internally to ensure better communication and transparency in the future.
Please feel free to contact us directly if you would like to discuss this further.

Sincerely,
Client Experience Team
*******************
**************
Customer Answer
Date: 03/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 04/17/2024
So Morgan and Morgan drops me , and other clients right before a six hundred million dollar settlement. An investigation needs to be done on this firm.
Dropped clients and settled
Business Response
Date: 04/17/2024
Good afternoon,
Why does this already resolved complaint require more attention from our firm?
According to your communication below, this was closed as resolved on March 20th.
<<Dear *********************:

This message is in regard to a complaint submitted to BBB about your business on 3/19/2024 by *********************. This complaint was assigned ID ********.

BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.

If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.

Sincerely,

*****************************

MESSAGE:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************;>
We have decided that this last comment from the reviewer merits more explanation or interaction.
Please advise.
Thank you!
***********;
Client Experience Team
Business Response
Date: 04/30/2024
Date Sent: 4/17/2024 3:47:38 PM
Good afternoon,

Why does this already resolved complaint require more attention from our firm?

According to your communication below, this was closed as resolved on March 20th.

<<Dear *********************:

This message is in regard to a complaint submitted to BBB about your business on 3/19/2024 by *********************. This complaint was assigned ID ********.

BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.

If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.

Sincerely,

*****************************

MESSAGE:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************;>

We have decided that this last comment from the reviewer merits more explanation or interaction.

Please advise.

Thank you!

Judith

Client Experience Team
Initial Complaint
Date:03/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
these are the most unprofessional agents I ever spoke to...I had called about my poential case against ******* and doordash the 1st agent said they don't take these cases and reached backed out and said they do she transferred me to a intake speialist she hung up on me ... called 4 more times and was hung up on... the last agent said they don't take these cases.....I let him know it's on the website.... and they was previously taking my intake... there was no managers available there should be manager available.
Business Response
Date: 03/18/2024
Hi *******,
Thank you for bringing this to our attention. We are currently investigating your concern and will have a team member reach out to you shortly to further assist and address your issues.
We apologize for any inconvenience this may have caused and appreciate your patience.
Thank you!
Client Experience Team
*******************
**************
Customer Answer
Date: 03/18/2024

Complaint: 21446374

I am rejecting this response because:

Sincerely,
company has not reached out. called to get status of my intake no status on that or my complaint
Business Response
Date: 03/27/2024
*******,
Upon further investigation, we regret to reiterate that we are unable to handle the specific case you inquired about. We appreciate you reaching out to us regarding your legal matter and wish you the best moving forward.
At this stage, speaking with a manager is not deemed necessary as you have already been informed of our inability to take on your case.
Thank you!
Client Experience Team
*******************
**************
Initial Complaint
Date:03/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Found a complaint in July 2023 with Morgan & Morgan and someone by the name of *********************************. She asked for all the information regarding a fall. Where I am renting. I have been ************ for six years and myself and other tenants have been complaining about the property driveway that is badly damaged. She asked me if I had pictures. I sent her pictures of the property, and I also sent her medical records of fall in which I had broke my patella into. Not only did I injured my knee, but also my right shoulder blade was torn due to the fall. There was a hole I fell into. She assured me that they Morgan & Morgan would take the case, and that she asked me not to discuss it with anyone else which I found strange but I agreed, the last time I talk to this woman was in January after I had initiated the call and she returned my call. I had not heard from her for a couple of months prior to this call in January 2024 she told me at this time. What would happen next is that she would let the property management know that I was bringing a case against them and they would come over along with the property management team and look at the damage of the driveway and where I fell, she said that I would also have to be present, I have not heard from this woman and I have been calling and calling and have gotten no response. Call back from her now all of a sudden the city has came with the notice knocking on door saying that they were going to fix the sidewalk and driveway on March 15 of 2024 I feel as though the property management team paid Morgan & Morgan the lawyer off to drop the case for me. I at this time will never make the recommend Morgan & Morgan as an attorney for anyone because I feel as though they failed me if they werent not going to take the case then they should have let me know and I couldve searched elsewhere in which I am going to steal pursuit. I have been seeing commercials constantly stating that these attorneys are working for the people. I disagree.
Business Response
Date: 03/18/2024
Dear ******,
Thank you for sharing your experience. We understand your frustration and apologize for any inconvenience caused. We will investigate this matter further and take necessary actions to address your concerns. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
Sincerely,
Client Experience Team
*******************
**************
Customer Answer
Date: 03/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
See previous explanation.
Business Response
Date: 03/14/2024
Dear *******,
Thank you for taking the time to provide feedback regarding your experience with us. We are sorry to hear about the contract disputes you mentioned in your complaint.

To assist you further and address your concerns adequately, we kindly request more details about the specific issues you encountered with the contract. Your feedback is invaluable to us, and we want to ensure that we fully understand the situation to provide the best possible resolution.

Please feel free to reach out to us directly via [contact information] or reply to this message with additional information. We are committed to resolving any issues promptly and ensuring your satisfaction.

Thank you for your understanding, and we look forward to hearing from you soon.
Client Experience Team
*******************
**************
Initial Complaint
Date:03/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This law firm is completely incompetent in staying in contact with anyone. They initially took my case in the beginning, but as of today not going further with my SSI case, after *************************** stammered and stuttered about the lies on SSA paperwork about my property being valued more than it actually is worth. Straight lied to the **** oh but your karma's gonna catch up to all of you soon enough. Their lawyers and intake employees are lying on peoples paperwork to get them denied.
Business Response
Date: 03/14/2024
Dear ********,
We apologize for any inconvenience caused. We take your feedback seriously and are actively investigating your concerns. Our aim is to provide transparent and diligent service to all our clients.
Please reach out to us directly so we can address your specific situation promptly.
Thank you!
Client Experience Team
*******************
**************
Customer Answer
Date: 03/24/2024
There's been no response from Morgan and Morgan. They lied, and I will continue to post negative reviews about this law firm.
Customer Answer
Date: 03/28/2024
There's been no response from Morgan and Morgan. They lied, and I will continue to post negative reviews about this law firm.
Business Response
Date: 03/28/2024

********, thank you for getting in touch once again. We are puzzled by your rejection, as we thoroughly investigated your case and found that our decision to withdraw was justified. We understand that Social Security cases can be particularly sensitive, and we want to clarify that our decision was based solely on the ruling from the ******************************.

As you are aware, Social Security determines the property value, not Morgan & Morgan. If you believe there was an error in the property value based on the records you provided to the BBB, we encourage you to contact the ****************************** directly for assistance.

We sincerely apologize for any frustration you've experienced, but we do not believe it is necessary to escalate this matter further with our management team, as we have already discussed the reasons behind our decision. We wish you the best moving forward.

Thank you again for reaching out.

Best regards,
Client Experience Team
*******************
**************
Initial Complaint
Date:03/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It has been the most horrible experience to work with ********************* ( case manager) and ***************** ( attorney) apparently they have too many cases to respond several emails, calls and text I have been sending regarding my case. The lack of professionalism and attention is resulting in even possibly stopping my medical benefits through my own insurance, since they dont even get in contact with them. Someone needs to work directly with this two employees and make sure theyre not doing the same to other people since theyre affecting the reputation of your company. My experience has not been at all satisfactory, horrible customer service.
Business Response
Date: 03/12/2024
Dear *********,
Thank you for bringing your concerns to our attention. We deeply apologize for the unsatisfactory experience you've had with your case staff. Rest assured, we take such feedback seriously and are committed to addressing it promptly.
We will investigate the matter thoroughly and take appropriate actions to ensure that all our clients receive the attention and professionalism they deserve.
Your feedback helps us improve, and we appreciate your patience and understanding.
Client Experience Team
*******************
**************
Initial Complaint
Date:03/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Morgan & Morgan is handling my deceased fathers settlement regarding his PPI Settlement. Ive emailed them several times to the appropriate PPI settlement email at least 3 or 3 times in last 7 days. Last Monday I spoke to a lady ***************************** regarding a fedx package being delivered. She was going to call back confirming when. Late Thursday I talked to a lady in the ************ stating a fedx package was sent Thursday. I wasnt given a tracking number to track. *** called back several times in an effort to get that however unsuccessful. Ive called numerous times, different days, times etc with out succcess. Emails have never been responded too..I ve reached out to the other counsel and they sent me back to morgan & morgan.. Ive been called back a couple of times prior to inferred recent settlement but get different expectations, new paralegals, different suggested next steps. I just want a clear concise validation of fedx delivery, tracking number and realistic understanding of whats really going on in my fathers case.
Business Response
Date: 03/12/2024
Hi ******,
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced. We made an attempt to reach you, leaving a voicemail today requesting a call back. We understand the importance of clarity and communication in handling your deceased father's PPI settlement. We will investigate further and ensure you receive the necessary information regarding the ***** delivery and tracking number promptly.
Please let us know if you still require assistance, and we will address your concerns promptly.
Thank you!
Client Experience Team
*******************
**************
Initial Complaint
Date:03/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This law firm decided to take my case after I explained my issues after using Ozempic. As other reviews have stated, they rarely ever responded to my emails I sent them. Months into the case, they send me an email stating that they are no longer going to represent me, with no explanation at all. Looks like this happens often with them as well! I have been answering all questions they had throughout the process over the past several months, and then with no notice, they dropped my case. I emailed back asking for the reason why, but they completely ignored my email, which just shows even more how very unprofessional this law firm is! I see the other reviews and it looks like they treat a lot of their clients like this, which is not okay. This has been such a very disappointing experience with a law firm and I am appalled at how they ignore client emails! I see their ads on tv now, so I want the public to be aware to use any other law firm, not them!
Business Response
Date: 03/12/2024
Hi *********,
Thank you for sharing your experience. We apologize for any inconvenience caused during the handling of your case and regret that we were unable to continue representing you.
The decision was reached after careful consideration and investigation.
We understand your frustration with communication lapses and will use your feedback to improve our processes.
We appreciate your understanding and wish you the best in resolving your legal matters.
Thank you!
Client Experience Team
*******************
**************
Customer Answer
Date: 04/02/2024
I am very dissatisfied with the response from Morgan & Morgan. There was still no explanation as to why they dropped me as a client. The lack of communication is astounding. I will still never use them and I will share my thoughts with everyone I know. This has been such a disappointing experience.
Customer Answer
Date: 04/17/2024
I am very dissatisfied with the response from Morgan & Morgan. There was still no explanation as to why they dropped me as a client. The lack of communication is astounding. I will still never use them and I will share my thoughts with everyone I know. This has been such a disappointing experience.
Business Response
Date: 04/30/2024
Hi *********,

Thank you for sharing your experience. We apologize for any inconvenience caused during the handling of your case and regret that we were unable to continue representing you.

The decision was reached after careful consideration and investigation.

We understand your frustration with communication lapses and will use your feedback to improve our processes.

We appreciate your understanding and wish you the best in resolving your legal matters.

Thank you!

Client Experience Team

*******************

**************
Initial Complaint
Date:03/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a motorcycle accident on December 19, 2022. Approximately 4 days after accident I contacted Morgan&Morgan to handle my case. Around 2 to 3 weeks later, they told me they could no longer represent me. Few weeks later my girlfriend found out that a case was opened in court by an attorney from Morgan &Morgan. I sent that attorney an email asking what's going on since I was told case was closed/dismissed. Never received a response. Shortly after I called the office & spoke to a receptionist. I explained my *************** told me an attorney would call me back that same day. That was around last year September. I would like to know what happened & why I feel like they purposely ghosted me.
Business Response
Date: 03/12/2024
Dear *****,

Thank you for reaching out to us. We value your feedback and want to ensure that any concerns you have are addressed promptly.

To facilitate a thorough investigation into your issue, we kindly request that you give our Client Experience Team a call at *************** at your earliest convenience. Our dedicated team members are equipped to assist you further and work towards a resolution.

We appreciate your cooperation and look forward to resolving this matter together.

Best regards,
Client Experience Team
*******************
**************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Morgan & Morgan is NOT a BBB Accredited Business.