Business Profile

Personal Injury Lawyers

Morgan & Morgan

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

336 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was paid a portion of my settlement an Morgan and Morgan assured me I would receive the remainder after 90 days an I haven't received anything I called the company an she said they just got a new accountant an she will send in a couple of weeks.Thats not professional an I think everything should be done to get this issue over with.
Business Response
Date: 03/12/2024
*****,
Thank you for sharing your experience. We understand your frustration and apologize for any inconvenience caused. We take your concerns seriously.
We recently noticed that you were contacted by our case manager earlier this month. Could you please confirm if you still require assistance or if your issue has been resolved?
Sincerely,
Client Experience Team
*******************
**************
Customer Answer
Date: 03/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in a auto accident April 25, 2023 and Morgan and Morgan have not help me on this case at all. They don't return phone calls and this case has been on going for almost a year. Please help me BBS, get out of my contract with a company that's no help to me...
Business Response
Date: 03/06/2024
Hi *******,
We are truly sorry to hear about your experience. We understand your frustration and are committed to resolving this matter promptly. We will make sure to address your concerns and work towards a resolution.
Best regards,
Client Experience Team
*******************
**************
Initial Complaint
Date:02/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in a car accident and hired M&M to represent my case. The closing statement included a $2,624.44 payment for ************ care. I was told ***** reduced my bill to $1,000. I would receive the difference of $1,624.44. I asked if the statement needed to be corrected. I was told, no, that reductions are not included and will come as a separate check. I signed May 18, 2023. I did not receive a check of ANY amount; I started reaching out in July. I have multiple documented email, phone call and text attempts to reach my legal team. I wasn't receiving any responses, so I contacted customer service who said only my legal team can help with my case. I kept trying. Finally, on Sept 19, a case manager called. She had my settlement check but it did not include the $1,624.44 from the Chiro reduction. Also said there was a ***************** bill $2,809.00. When I asked what that was, she checked and said it was paid (I didn't go to ***************** & never saw this bill). I asked for a corrected check; she said she'd send this one and would submit a request for a check with the remaining amount. I received the first check, but not the reduction, so I began to reach back out. My attorney called and acknowledged ***** reduced the bill to $1,000. He said to give him two weeks to look into it. His assistant texted me on Feb. 8, 2024 and had requested my $200 deposit be released to me. I asked about the remaining $1,624.44 from the reduction. She said Chiro reduction of $1,000 was received. Where is the difference? Next, I receive an email that ***** was overpaid and I needed to get the money from them. ***** reported they did not receive an overpayment. They also told me that M&M has reached out two more times to provide further payment and they refused it because my balance is $0, paid in full. I would like to know where is the remaining $1,624.44? And, is there a ***************** bill attached to my case? I have asked these two questions repeatedly since Sept 2023 and am not getting any answers.
Business Response
Date: 03/05/2024
Dear ********,
Thank you for sharing your experience. We deeply apologize for the confusion and frustration you've encountered with your case. Rest assured, we are actively investigating the discrepancy your concerns are our priority.
We will be in touch shortly with a comprehensive update.
Sincerely,
Client Experience Team
*******************
**************
Customer Answer
Date: 03/07/2024

Complaint: 21328632

I am rejecting this response because: There arent answers to my questions in Morgan & Morgans response. I will kindly wait for their answers after they review my case for discrepancies and only then can I decide if the complaint is resolved or not.

Sincerely,

***************************
Business Response
Date: 03/25/2024
********,
We are sorry to hear that you have yet to receive the responses you have been expecting. We'll reach out to the case staff to follow up with your concerns.
Thank you for your patience.
Client Experience Team
*******************
**************
Business Response
Date: 03/25/2024
Good afternoon,
In the first complaint the client was adamant about receiving her $200 DCD check and and additional $1624.44 which was a payment made to the Dr ****** in error. In addition to that, she asked for a reduction of fees.
We have complied with all three requests and have had the attorney converse with her with an explanation.
According to our records, she has received her checks on 3/15/24.
We consider this handled and will not continue to cater to her continuous complains about the same resolved issues.
Thank you!
******
Initial Complaint
Date:02/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is about a car accident that occurred on Nov/17/23. In January 2024 my case was settled and for ****** that the Insurance covers. They've sent me all the documentation including the form for Direct Deposit. I was supposed to get deducted only Attorney fees on the letters because so far I've been paying all my medical bills cause of the accident through my ***************** from work, This past month I've been having so much neck and arm pain ( my insurance doesn't want to cover an MRI so I can get further treatment) I Explained this to my case Manager *************************** how first said They were handling my medical bills, I explained him the situation ( they don't need to adjust medicals bills (already paid) and the urgency for the money so I can get treatment. After many calls finally on Feb 18/2024 ****** told me in the system sent me a direct deposit which I haven't received yet ( direct deposit don't take more that a business day with my bank
Business Response
Date: 03/05/2024
Dear ****,
We understand the frustration and urgency associated with unresolved medical issues, especially when waiting for the settlement funds. We truly empathize with your situation and regret any delays or miscommunications that *** have occurred during this process.
Rest assured, we take your feedback seriously and are committed to addressing your concerns promptly. We will investigate the delay in the direct deposit and ensure that this is addressed as soon as possible.
Please feel free to reach out to us directly if you have any further questions or require assistance.
Your satisfaction and well-being are our top priorities, and we are here to support you throughout this process.
Thank you for your patience and understanding.
Sincerely,
Client Experience Team
*******************
**************

Customer Answer
Date: 03/08/2024
Complaint: 21326533

I am rejecting this response because:

I've been trying to reach out to *************************** after he told me I can pick up the chek for the amount of ******* when I got to the office, he left me the check with a front desk employee justifying that he wpuld be busy fot the rest of the day. The check I received was for the amount of ******* (missing $744) noted ( they didn't have to pay any medical bills on my behalf because I've been paying them on my own or my insurance has cover some) when I asked about it. The person said he has no idea and he couldn't do anything about it, he left a message to ****** with the promise they'll reach out to me to talk about the difference.

I've tried several times to contact ****** with no success, I really need an explanation of why they're retaining the rest of the money.

Please instead of putting your customer service number ( where I've been told they couldn't help me but ******) call me, to fix the situation.

Sincerely,

**********************
Business Response
Date: 03/27/2024
****,
We apologize for the inconvenience you experienced regarding your check. Our team is currently investigating this matter to provide you with a thorough explanation and resolve the issue promptly. We will ensure that ****** reaches out to you directly to address your concerns. Thank you for your patience and understanding.
Best regards,
Client Experience Team
*******************
**************
Initial Complaint
Date:02/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I really wish I read these reviews before signing on with Morgan and Morgan. They have been absolutely awful, non-responsive, and downright negligent. My car fell into a ditch at a Hardees parking lot and was totaled. I have massive back and neck pain as a result. I signed with Morgan and Morgan because I wanted an attorney who would fight my case. I did EVERYTHING they asked me to do. I received medical care and physical therapy 3x a week, got an MRI, and a recommendation for back surgery and stem injections. My case got transferred at least 7 different times and I was never notified. I only knew I had a different attorney when I would call the Client Experience Team, but never once did they notify me when my case got transferred. The Client Experience Team has on voicemail that they will call within 24 hours, I have NEVER received a call from them. Finally I was transferred to an attorney in August of 2023. He literally said that ******* will not pay for my car or medical expenses. I racked up major medical bills because I followed my attorneys advice to keep my medical going. Finally I had to stop my medical treatments because I literally had no more money to keep paying. The initial settlement offer was so low it didnt even pay for the loss of my car. I had to reject it because I would have tens of thousands of dollars I would still owe from my totaled car and medical expenses. I am unable to receive anymore medical treatment or have my surgery and stem injections paid. My credit is ruined and bills piled. My attorney refuses to fight. Morgan and Morgan is the most unprofessional company I have ever worked with. They are completely negligent. They will NOT fight for you. Their commercials are false advertisement and it makes me sick everytime one of their commercials is on TV. **** Morgans story of how his family got screwed over by hiring the wrong attorney for his brother is ironic because I got screwed for hiring the wrong attorney: Morgan and Morgan.
Business Response
Date: 03/04/2024
*****,
We want to sincerely apologize for the incredibly disappointing experience you've had with our firm. Your feedback is deeply concerning, and we want to assure you that we take these matters very seriously.
First and foremost, we are truly sorry for the lack of communication and the numerous transfers of your case without proper notification.
This is not the level of service we strive to provide, and we understand how frustrating it must have been for you. Your feedback is invaluable in helping us improve our services and ensure that no other client goes through a similar ordeal.
Please know that we are committed to resolving this matter to your satisfaction. If you would be willing to discuss your experience further and provide additional details, please don't hesitate to reach out to us directly at ******************* or **************.
Once again, I apologize for the distress and inconvenience this has caused you. We value your trust and take our responsibility to advocate for our clients very seriously. Thank you for bringing this matter to our attention.
Sincerely,
Client Experience Team

Customer Answer
Date: 03/08/2024

Complaint: 21320478

I am rejecting this response because: I am still working with my attorney, ***************************, and now his managers, ******************* and *****************************. Since my complaint to the BBB, new information has unfolded. It is to my understanding that the demand that was sent to settle my case was grossly undervalued. My attorney did not include the monetary damages that I incurred from losing my car and also having loss of work compensation. This information was relayed to my attorney in writing in an email sent 4 days before the demand was sent, however, my attorney did not include these damages with the demand. Therefore, when the initial settlement was offered, there was no compensation for loss of my car or loss of my work wages. It has also come to my understanding that the demand that was sent did not show the full severity of my medical damages. I had an *** done that omitted a key medical damage. This *** was updated, and I fully communicated, in writing, to my attorney that the *** was updated to show the medical changes. This was communicated approximately 2 months before my demand was sent. However, the demand that was sent only had the original ***, and not the updated version. Because the initial settlement was derived based on the original *** report, there was no compensation offered for the medical surgery, injections, and physical therapy that was recommended by my doctor, by a certified nurse practitioner, and by an orthopedic surgeon. I relayed this information in writing to ***************, ***********, and *****************, however, they are refusing to update the demand and re-negotiate my settlement offer. My case has been mishandled for months. This is pure negligence on Morgan and Morgan. And the firm is refusing to rectify the situation. My complaint stands with the Better Business Bureau.

Sincerely,

******************
Business Response
Date: 03/26/2024
Hello *****,
Thank you for bringing your concerns to our attention, and we appreciate this additional opportunity to provide you with a satisfying resolution. We understand your frustrations and want to assure you that we take these concerns seriously. Your feedback is crucial in helping us address any issues and improve our services.
We apologize for any inconvenience and want to assure you that we are actively working on resolving these issues. Your attorney, ***************************, along with his managers, ******************* and *****************************, are currently renegotiating with the adjuster to ensure that the full severity of your medical damages are accurately represented and compensated for. I see on the file they are going after the policy limits associated with the insurance coverages available.
We acknowledge the importance of the updated MRI report, we are taking the necessary steps to ensure that if there was any oversight, it is rectified immediately and ensure that your medical expenses including surgery, injections, and physical therapy, are accounted for in the renegotiated settlement offer.
We appreciate your patience and understanding as we work through this process. Our goal is to reach a fair and satisfactory resolution for you. If you have any further concerns or questions, please do not hesitate to contact us or your attorney directly.
Our phone number is: ************ and our email is: *******************
We are happy to guarantee that you will continue to be updated on the legal processes as the lifespan of your case continues.
Now that communication appears to be back on track, we anticipate the successful resolution of this issue. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require.
-Client Experience
Business Response
Date: 03/26/2024
Hello *****,
Thank you for bringing your concerns to our attention, and we appreciate this additional opportunity to provide you with a satisfying resolution. We understand your frustrations and want to assure you that we take these concerns seriously. Your feedback is crucial in helping us address any issues and improve our services.
We apologize for any inconvenience and want to assure you that we are actively working on resolving these issues. Your attorney, ***************************, along with his managers, ******************* and *****************************, are currently renegotiating with the adjuster to ensure that the full severity of your medical damages are accurately represented and compensated for. I see on the file they are going after the policy limits associated with the insurance coverages available.
We acknowledge the importance of the updated MRI report, we are taking the necessary steps to ensure that if there was any oversight, it is rectified immediately and ensure that your medical expenses including surgery, injections, and physical therapy, are accounted for in the renegotiated settlement offer.
We appreciate your patience and understanding as we work through this process. Our goal is to reach a fair and satisfactory resolution for you. If you have any further concerns or questions, please do not hesitate to contact us or your attorney directly.
Our phone number is: ************ and our email is: *******************
We are happy to guarantee that you will continue to be updated on the legal processes as the lifespan of your case continues.
Now that communication appears to be back on track, we anticipate the successful resolution of this issue. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require.
-Client Experience
Initial Complaint
Date:02/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have asked numerous times for a letter of disengagement and cancel legal services with Morgan & Morgan on January 11th,2023 due to the lack of communication. This has been a horrible experience from the very begin, I have reached out by phone and never receive a response. I am unsure how I should feel comfortable that this company is representing me in Injury case when neither my Case Manager or Lawyer responds back to me. It should not be that hard to give me a letter of disengagement, this law firm as made this whole process difficult. I have put in multiple tickets for this letter and been told ***** hours it will be completed or that someone on the team will reach out. There several reviews of the company poor communication skills which goes against the slogan "we are here for the people". People shouldn't have to feel if they are haggle their own representation down, but yet when you were interested in getting my case you was able to communicate. All I am asking for the letter of disengagement to be sent to me as soon as possible.
Business Response
Date: 02/20/2024
Hello ******,
I sincerely apologize for the inconvenience and stress this has caused you. Please be assured that I am personally overseeing this matter to ensure that your request is addressed promptly and effectively.
I have escalated your request to our team, and we are expediting the process to prepare and send you the letter of disengagement without further delay. I am also going to send you a copy of the letter to your email address on file.
Once again, I apologize for the inconvenience and assure you that we are committed to resolving this matter to your satisfaction.
Thank you for your patience and understanding.
Judith
Client Experience Team
*******************
Initial Complaint
Date:02/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a settlement with Morgan morgan. And I received my check on February the 9. I took it to my bank. They held it for 3 days. Release the money to my account. I redraw $1600 and then Morgan and Morgan. Put a stop payment on the check now. I owe the bank sixteen hundred dollars
Business Response
Date: 02/15/2024
Dear ******,
Thank you for bringing this matter to our attention. We deeply regret any inconvenience you've experienced regarding the check you received from Morgan & Morgan. We understand the frustration caused by the unexpected hold and subsequent stop payment.
Upon reviewing your file, we see that on 02/14, you spoke with *******, the attorney's assistant, who explained that this issue has been escalated to our accounting department. Rest assured, we are actively working to resolve this matter, and we will reach out to you as soon as we have an update.
If you have additional details you would like to share with us please contact us.
Your feedback is invaluable to us, and we want to ensure that we address this matter promptly and appropriately. Please feel free to reach out to our customer service team at [provide contact information] if you have any further questions or concerns.
Thank you for your patience and understanding.
***********;
Client Experience Team
*******************
**************
Initial Complaint
Date:02/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Morgan & Morgan have a reputation of advertising their motto for the people; however, fewer of their case developer has brought them a bad name. In 1/2023, I chose Morgan &Morgan to represent me in my Social Security Disability case. They took on the case 2/2023 assigning me to a case developer by the name of *************************. Unfortunately, the last time she ever contacted me was 3/2023. Only to file out paperwork. After that, there has been no communication whatsoever from her or anyone. I have dropped them from representing my SSDI case. And I would not recommend this company to anyone.
Business Response
Date: 02/15/2024
Dear ********,
Thank you for sharing your feedback with us. We sincerely apologize for the lack of communication and support you experienced during your Social Security Disability case with Morgan & Morgan. Your concerns are of the utmost importance to us, and we deeply regret any frustration or inconvenience this situation may have caused.
We understand the significance of effective communication and continuous support throughout the legal process, and we are truly sorry that we fell short of meeting your expectations in this regard. Your experience does not align with the level of service we strive to provide to all our clients.
We have taken your feedback seriously and will be conducting a thorough review of our processes to identify areas for improvement. We are committed to ensuring that incidents like this do not happen again in the future.
If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly.
Your satisfaction and peace of mind are our top priorities, and we are here to help in any way we can.
Once again, we apologize for the inconvenience you experienced and appreciate your honesty in sharing your feedback with us.
Sincerely,
******
Client Experience Team
*******************
**************
Customer Answer
Date: 02/15/2024
Thank you ******,
I appreciate you responding and addressing the matter of concern. Again, we will resubmit a letter of dismissal of representation of Morgan &Morgan as this is very unacceptable.
Customer Answer
Date: 02/22/2024

Complaint: 21285522

I am rejecting this response because:

Thank you ******,

I appreciate you responding and addressing the matter of concern. Again, we will resubmit a letter of dismissal of representation of Morgan &Morgan as this is very unacceptable.

Sincerely,

*************************
Initial Complaint
Date:02/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Morgan and Morgan took my personal injury case last year. Approximately six months ago they dropped my case. They will not sign a release, I have called, emailed, pleaded with them to release my case, and no one, including my case manager will help. I cannot move forward with the insurance company without a release from them. This is absolutely ridiculous, they are happy to take you on but they will never release you.
Business Response
Date: 02/13/2024
Hello ****,
Thank you for bringing your experience to our attention. We sincerely apologize for any frustration or inconvenience you've encountered during your dealings with Morgan and Morgan.
We understand the importance of timely resolution and communication in personal injury cases, and it deeply concerns us to hear that you've encountered difficulties with obtaining a release for your case. Rest assured, we take feedback like yours seriously, and we are committed to addressing your concerns promptly.

We will investigate the matter thoroughly and take appropriate actions to resolve it as swiftly as possible.

Once again, we apologize for the inconvenience you've experienced, and we appreciate your patience and cooperation as we work to rectify the situation.
Thank you!
***********;
Client Experience Team
*******************
**************
Business Response
Date: 02/14/2024
Hello *******,
Kindly be informed that we have promptly relayed the proper documents for the release of this matter to the relevant parties to ensure smoother interactions between ************** and her insurance company moving forward.
Now that the requested documents have been delivered through ****************** email we have on file, we anticipate the successful resolution of this issue.
Thank you for your assistance with the closure of this notification,
Melissa
Initial Complaint
Date:02/12/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm trying to move forward with my workers compensation claim, but Attorney *********************** of Morgan and Morgan law firm is hindering my case by refusing to file a Motion to withdraw. Attorney ****** has had my case: 1/31/24-until present date. I attempted to file a Motion with the court on 2/9/24 I wasn't able to do so due to Attorney *************************** failure to file Motion to withdraw. Atty. ****** states in a email sent to the court and myself on 2/9/24: I will withdraw. No lien. Send order. Attorney *********************** sent this in place of filing a Motion for withdrawal. Also, on 2/7/24 he contacted me via phone and stated: he will not be moving forward in my representation for my case he said he could substitute his counsel for previous counsel, which I declined. I want Attorney *********************** to withdraw from my case, he is hindering me from my medical treatment, and my case as a whole. I would like a Motion filed from Attorney *********************** to remove himself from my workers compensation case, so that I may move forward with my medical treatment. Without him filing the Motion for withdrawal I'm not able to move forward.
Business Response
Date: 02/13/2024
Hello ******************,
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced during this process.

We understand the importance of swift action in legal matters, especially when it comes to your well-being and medical treatment. Please know that we take your situation seriously and are committed to resolving it promptly.

We have taken note of your request for Attorney *********************** to file a Motion to withdraw from your case. We assure you that we have actively worked on getting this matter addressed and the Motion to Withdraw has been submitted successfully.

In the meantime, if there are any immediate concerns or questions you have regarding your case or medical treatment, please do not hesitate to reach out to us. Your well-being is our top priority, and we are here to support you every step of the way.

Thank you for your patience and understanding.
***********;
Client Experience Team
*******************
**************
.
Customer Answer
Date: 02/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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Morgan & Morgan is NOT a BBB Accredited Business.