Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  198 Broadway Kissimmee, FL 34741-5714

• 

  Morgan & Morgan

  444 Seabreeze Blvd Suite 100 Daytona Beach, FL 32118-3958

• 

  Morgan & Morgan

  407 S Washington Ave Suite #3 Titusville, FL 32796-3500

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an auto accident on NOVEMBER 18,2022. I was injured and lost consciousness from the impact. I suffered severe head and shoulder injuries from the crash and definitely needed some assistance from a lawyer to help me get through the legal hurdles and get properly evaluated and treated for my injuries. Morgan and Morgan seemed to have what I needed to represent me in the legal battle I was now facing. I have been doing everything possible from email to phone messages regarding attempts to contact my attorney provider to resolve my case by Morgan and Morgan. He is always trying to tell me some nonsense and just plain simple avoid my direct question regarding whats going on and why its been over one year and I havent even received and correspondence regarding my case and my representative trying to get me the most

  Business Response

  Date: 02/13/2024

  Hello *****,

  Thank you for bringing your concerns to our attention. We deeply apologize for any frustration or inconvenience you've experienced in attempting to resolve your case with our firm. Your feedback is invaluable to us, and we take it seriously.
  We understand the seriousness of your injuries and the urgency in receiving proper attention and resolution.

  We are committed to providing you with the highest level of legal representation and support throughout this process.
  I assure you that I will personally investigate the matter to ensure that your case receives the attention and action it deserves.

  Once again, I apologize for any lapses in communication or service, and I appreciate your patience and understanding as we work to resolve this matter promptly and effectively.

  
  Please feel free to contact us if you have any further questions or concerns.

  
  ******

  Client Experience Team

  **************

  *******************

  Customer Answer

  Date: 02/14/2024

  Thank you for reaching back regarding my case. I have been trying to contact the Morgan and Morgan law group to get an update regarding my case but they have been extremely uncooperative and unable to provide me with any information. Instead they sent me FAKE court documents with information that is incorrect and they have been trying to use profanity I really dont understand what is happening but its just so ridiculous.  I still havent received medical treatment and my so called attorney has been trying to tell me everything is ok but thats a lie because I have documentation from him and it looks like court documents and he said he filed them but I was demanding he provide me with correspondence regarding my case and documentation regarding the job and service that he has been doing, applied so far I had this accident in November of 2022.  Please help me with this matter please.  I know the documents I was provided by the lawyer are fake and he is trying to fool me but he is willingly destroying my case and knowingly giving me false statements and information regarding the case. Please call me ************ thank you. 

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21279509
  
  I am rejecting this response because: after I requested many times to get documentation regarding the case that was being handled by Morgan and Morgan on February 13 2024 I was given Fraudulent court documents that were purposely and intentionally misleading. Morgan and Morgan has incorrectly inputted facts in the documents that they claim have been filed with the ********** court but thats where the big problem occurs.  Why are the lawyers at Morgan and Morgan saying they are trying to resolve this case and help me when at the same time I have been provided with faulty documents that have wrongly inputted information and details related to the incident. Why are Morgan and Morgan even now trying to say everything is ok when they have just proven to be braking every ethical understanding.  This needs to be escalated to have them investigated by the government branch controlling the lawyer community.  This is a criminal conduct and should be investigated and prosecuted for this crime because they are not sorry they think I still believe them and just waisting time.  I have full confidence that this criminal lawyer group Morgan and Morgan feel they are above the laws.   I want a full investigation into their conduct and their actions regarding financial statements and their relationship with other clients because they have no fear in criminal conduct that they have been conducting. 
  I have been provided 
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/15/2024

  Good morning,
  
  
  Morgan and Morgan and ***********************    
  
  ...Today is Thursday, February 15, 2024.  I have some serious concerns regarding my case and especially concerning is ethical and professional conduct of the attorney and  the legal staff that helped with almost custom tailored procedures with their services.  Attorney  has used  his influence and Morgan  and  Morgan to manipulate  all legal aspects of my case  and have definitely affected my personal wellbeing and my  health treatment that was stopped by *********************** before completion.  ***********************  was effectively avoiding the main part of his direct job responsibilities and never made any part of my case visible on actual emails or mail until this week.  On February 13 , 2024.    I demanded that he and his office staff  show actual evidence of  correspondence between the two sides and he  provided  what he had executed.  Everything that he has provided to me only shows year 2024 on  all .  This is a very big question??? Ethics matters and other legal issues are important to understand because false statements and misleading information can lead to serious consequences 
  
  
  ..Morgan and Morgan were hired November 2022, to make sure that the best possible outcome of the case would be achieved.   Mr ********** has been working on this case since 2022 and has worked closely with the team to ensure success of the case. What team and what case we will find out very soon!
  
  
  ***********************  .The only physical evidence of your work that I have seen was this week when you provided me with documents that were not what they seemed to be at all and you definitely know what Im talking about.  All documents that you provided were dated 2024. And all documents were manufactured and edited to reflect false statements and false  narrative to manipulate the narrative to have the results This is something that needs to be analysed and evaluated before making any conclusions.  The most Important question is did you ever actually contact the person who was driving the other car.   I would like to know why that information was not included in the files you gave me. 
  
  
  
  
   Please provide me with  (the other driver driver license  information and also car registration information and please make sure that you DEFINITELY include all correspondence that you had with her and her attorney because I would appreciate if you also provide me with the details regarding who paid for my medical expenses and what day this payment was made.   
  
  
  
  
  *********************** this is a very important issue and very urgent, your reputation and honesty regarding this case and how it was handled by you now is questionable after new evidence has emerged regarding c. 
  
  
  
  
   Please provide all requested information from 2022-2024 and financial information received regarding this case  documentation in detail today February 15, 2025 by end of day. 
  
  
  
  
  
  
  
  
  
  
  ***********************;
  *******************
  ************

  Business Response

  Date: 02/15/2024

  Dear *******,

  Thank you for your recent communication regarding the complaint filed by ************************* against our company. We appreciate the opportunity to address this matter.

  After thorough consideration and review of the circumstances surrounding the complaint, we kindly request the removal of the complaint from your records. While we understand the importance of transparency and consumer awareness, we believe that the ongoing presence of this particular complaint does not accurately reflect the resolution efforts undertaken by our company.

  Despite our consistent efforts to address *****]'s concerns and provide satisfactory resolutions, it is evident that their behavior has persisted in a manner that is not conducive to productive communication. We have encountered repeated instances of rudeness and aggression from *****, which have made it challenging for us to effectively address their grievances.

  Moreover, please find below a copy of *****'s latest email to our attorney, which illustrates the continued contentious nature of our interactions:

  "************************, Sorry for the incomplete email earlier. Thank you for taking time to call me today to discuss the current case status and what legal actions you have implemented to ensure a successful settlement of the case.
  It makes me feel good hearing you are willing to move forward and consider completing the job you have taken from the start in February of 2022.
  Once again thank you and your staff for your hard work and effort to ensure that we are victorious in court proceedings. Please tell your colleague ******, that I had no intention to disrespect her, or use any derogatory language towards her at all. Im sorry if she felt offended and thats definitely not what my intentions were during our phone conversation earlier this morning, all that I was trying to request from her is the documents you have just made available for me the official documents that I physically read and understand correctly the current circumstances surrounding my case. Thank you ****** for your decision on completing this case and standing with me like you have promised in the beginning. Have a good evening, looking forward to hearing back if any new developments are made.
  *************************
  *******************
  ************"

  We value the reputation of our company and the integrity of the BBB platform, and we believe that the removal of this complaint would better reflect the true nature of our commitment to customer satisfaction. Additionally, the continued presence of the complaint *** unjustly impact our company's standing despite our best efforts to resolve the issue.

  We remain dedicated to providing excellent customer service and resolving any issues that *** arise promptly and professionally. We sincerely hope that the removal of this complaint will allow us to continue serving our customers with the high standards we strive to uphold.

  Thank you for your understanding and cooperation in this matter. Should you require any further information or clarification, please do not hesitate to contact us.

  
  Sincerely,

  ******

  Client Experience Team

  Business Response

  Date: 02/15/2024

  Dear ******************, 

  We regret to learn that we have fallen short of meeting your expectations. While we acknowledge recent communication with your case staff, it appears that there may be some misalignment in expectations regarding the gathering of information. We kindly ask for your patience and understanding as our team diligently works to address your requests.

  We are puzzled by your complaint, especially in light of your previous correspondence, where you expressed regret for any previous reactions or attitudes towards the case manager and conveyed gratitude to the team, specifically mentioning ******'s decision and support. We hope to resolve any confusion and assure you that your feedback is invaluable to us.

  We have reached out to your attorney again and have reviewed the information he sent you via email. Additionally, he has attempted to contact you, but unfortunately, his calls have gone unanswered. It seems that ************************ has provided everything you requested. Therefore, there may be no need to continue requesting the same information.

  We are committed to providing you with the best possible service and resolving your concerns effectively and we kindly request that you allow our case staff the necessary time to fulfill their responsibilities without undue pressure.

  Rest assured, we are confident that your attorney will address any questions or concerns in due course. In the meantime, we appreciate your cooperation in refraining from interfering with their duties.

  Thank you for your understanding and cooperation as we work towards a resolution.

  Sincerely,

  ******

  Client Experience Team

  *******************

  **************

  Business Response

  Date: 02/15/2024

  Dear ******************, 

  We regret to learn that we have fallen short of meeting your expectations. While we acknowledge recent communication with your case staff, it appears that there may be some misalignment in expectations regarding the gathering of information. We kindly ask for your patience and understanding as our team diligently works to address your requests.

  We are puzzled by your complaint, especially in light of your previous correspondence, where you expressed regret for any previous reactions or attitudes towards the case manager and conveyed gratitude to the team, specifically mentioning ******'s decision and support. We hope to resolve any confusion and assure you that your feedback is invaluable to us.

  We have reached out to your attorney again and have reviewed the information he sent you via email. Additionally, he has attempted to contact you, but unfortunately, his calls have gone unanswered. It seems that ************************ has provided everything you requested. Therefore, there may be no need to continue requesting the same information.

  We are committed to providing you with the best possible service and resolving your concerns effectively and we kindly request that you allow our case staff the necessary time to fulfill their responsibilities without undue pressure.

  Rest assured, we are confident that your attorney will address any questions or concerns in due course. In the meantime, we appreciate your cooperation in refraining from interfering with their duties.

  Thank you for your understanding and cooperation as we work towards a resolution.

  Sincerely,

  ******

  Client Experience Team

  *******************

  **************

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21279509
  
  I am rejecting this response because:
  I have not received any information regarding the case that has been serviced by Morgan and Morgan since November 2022.  The case has many different issues that I need answered but it seems that I havent been able to get anyone to answer from the staff involved. 
  

  Yes, I have received some information. But the entire file I received is information that has documentation that is not accurate but more importantly all documents have been supposedly submitted in year 2024.  The documents i was given have no legitimacy whatsoever and have clearly been modified to reflect my case but with fabricated information and faulty evidence.  I once again ask what has happened with activities that were supposed to be going on, November 2022 regarding actually having to do with information about the other drivers and her personal information likedriving license status.. insurance information and status.. vehicle registration and ownership. What happened with background information on the other driver was she allowed to drive and other information in general.  
  My main concern is why have you not been able to get me a clear explanation regarding, acutely detailed data information and the fact regarding we are almost 1 year and 4 months into the process of getting no response from other parties representatives. 
   I have been very frustrated with your company and the fact that you are unable to understand that the entire process has taken way too long and it hasnt even reached the point where you are explaining what is actually happening, or do you? I think you do know, and this you need to explain to me why this has been going on .attorney not answering questionsdisgusting behaviour from staff..faulty communication from staff to customer.. I think you should be held accountable for this behaviour and for the people who have been working to ensure my case just doesnt happen   
  Please provide only true and verifiable  information regarding any statement involving my case and details surrounding your direct involvement and any mishandling or other information related matters that *** have been involved with the matter of supposed ethics and integrity issues that *** be involved.

   Please advise me what is happening regarding my case and why its being mishandled that I have been trying to escalate the issue with your client resolution team for such a long time with no resolution.  
   I need clarification in regards to my case from the day your team has been involved with resolution. November 2022and all information, correspondence, and other communication involving other driver and who exactly hired this attorney supposedly representing this lady.  
  ..I would like to let you know I have hired a private  investigator to help me get some clarity regarding this situation all together.   This is why Im asking for your assistance with transparency involving your company and accountability for your actions with regard to assisting me in reaching a settlement.  
  .. I need an actual response to the situation and why I havent received any honest reasonable answers regarding my settlement yet from your company. Please only respond with actual evidence and provide reasonable response and facts    

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/16/2024

  Good afternoon 
  

   

  I have requested information from Morgan and Morgan *************************** the  response has been ignored to my actual concerns regarding this case.  Its very important that you provide me with what I have been asking since year 2022.  Its why Im contacting you directly please provide the information that for some reason its been very difficult to get.  
     
   Please respond with accurate and actual documentation. I havent received any documentation from Morgan and Morgan that has any legitimate information regarding financial and legal implications.  I asking for simple documents that should have been provided to me over a year ago.  
  

  Please respond at your earliest convenience, looking forward to hearing back. 

  Customer Answer

  Date: 02/16/2024

  This is exactly why I have reached out to BBB and contacted *************************** Morgan and Morgan have been refusing to provide documentation officially regarding financial statements and other official correspondence that they are obligated to provide.  
  

  Every single time that I have requested documentation from the attorney  he and the staff members around him act as if they have been providing information. THATS A LIE, Morgan and Morgan has been uncooperative regarding my case and how mishandled and fraudulent the situation has become that        *********************** could provide the documents that I have been requesting since 2022 regarding correspondence and communication between him and the other team regarding financial side of the case. *********************** was unable and unwilling to provide anything. He has betrayed his client lied repeatedly about what happened with the case why its taking this long. But most importantly he modified documents the ethics committee needs to investigate this matter.  
  

  This is why I contacted BBB about this matter, I already knew this was going to happen I just wanted to make sure that BBB gets everything documented properly. Morgan and Morgan has direct responsibility for the way my case has been conducted by their lawyers and explain how they are going to handle this situation regarding directly being involved with fraudulent operations unethical conduct but most importantly they lied about the case together and this is why I have contacted BBB!!

   

  PLEASE HELP ME  GET JUSTICE, THIS IS WHY I CONTACTED YOU OFFICE, I knew they were trying to steal and run without any repercussions or consequences   

   

  Customer Answer

  Date: 02/18/2024

  Today on 2/18/2024  at 1pm

  I contacted Morgan and Morgan regarding the way that my auto accident case that is handled since November of 2022 is actually mishandled and Morgan and Morgan still hasnt gotten back to me regarding request that I have submitted multiple times directly to Morgan and Morgan and also to *********************** with no reply for a time period from 2022 November until 2-18-2024 and still I have been unable to receive a response.  This is the reason why I contacted BBB for assistance regarding unethical conduct by both Morgan and Morgan and ***********************. Both parties have been falsely claiming that they have been involved and actively engaged with me their client and have been communicating with me repeatedly regarding all my concerns by thats all lies and false statements.    Please resolve this issue and help me understand how a serious and reputable company Morgan and Morgan can allow such  unthinkable behaviour by their staff and their partners. What has been happening to me and my case needs immediate attention by responsible management who have been involved and have assured me and BBB that everything is going well nothing is wrong.   I have clearly stated that the evidence in my possession regarding the handling of my case is definitively very clear that everything going on has been planned and under false pretenses from my attorney as a client I would have been dropped.  This was everything criminal and unethical that has been happening by the lawyers for almost 2 years like, falsifying documents and editing documents to manipulate the narrative and many other illegal activities already done by them would not need any explanation or accountability but now they have to be fully transparent and accountable for their actions, also this proves my point regarding preventing me from being able to see the documents any real documents I have been trying so desperately to see but have been denied         This is why I rejected to close my complaint because BBB has been a witness to the false pretense that was played    

   

   

   

  Customer Answer

  Date: 02/18/2024

  Mr ***********

  email falsely claimed he was trying for days to reach me but has been unable.. This is a lie just like the first statement regarding him already provided documents.  He provided false documents that have been manufactured and emails to me the same day regarding a false court hearing.  I have emails proving he was in contact with me every day from the point that I had BBB step in.   Because he was never answering any emails or phone calls or his staff.  This was a person who intentionally mishandled my case for personal financial gain using fraudulent documents and manipulated the process and evidence and now that he has been exposed he is trying to walk away because he is not able to communicate with me.  This person needs to have a serious ethics investigation and attorney misconduct investigation not to mention the financial crimes that definitely have been committed by his office.  

  Customer Answer

  Date: 02/19/2024

  February 19,2024.  I have been trying to contact my attorneys Morgan and Morgan leaving messages but have been unable to reach anyone with actual information regarding my case. 
  

  This has been going on for over 8 months and *********************** was also trying to act like he was not understanding why Im reaching out for help to BBB.  This is why I continued the investigation process with BBB but Morgan and Morgan client relations lady was trying to ask for this information be taken down and was making serious accusations and disrespectful comments without any evidence regarding my angry communication.   
  

  I have signed contracts with the law office of Morgan and Morgan and I have signed contract with *********************** and the ethics shows that both lawyers have completely failed as attorneys that respect their clients request when asked to provide documentation regarding the case they have been hired to resolve. Instead they have been trying to fraudulently mislead their reasoning and have been trying to make the client as someone who has been impossible to work with.  Logistical people can understand that they are being lied to because if an attorney has been working on a auto accident since November 2022 and you had no issues with the client until February 2024, well logically the client has been waiting long enough and logically he wants documentation to know why you have been definitely not telling the truth. There should be no reason for an attorney to hide communication and documentation regarding a case that you are working on for the client.  The attorney in my case have committed many different fraudulent and ethically wrong things but yet continue to act as if the mishandling and embezzlement of financial information and funds have not been committed.  If an attorney acting on his own personal interest and withholding  information from the client regarding the financial gain in the case hired to resolve thats criminal liability and embezzlement of funds.   This is why *********************** and Morgan and Morgan have not provided any documentation regarding this case but have given me FRAUDULENT and manufactured false documentation that have no real information whatsoever.  And they have been lying by stating they provided me with documentation.  All Documentation provided to me had been false information created on ************************************************************************************************************************************************************************  because I have been lied to by the attorneys I hired to help they have been trying not to give me my compensation so I can continue medical treatment because my lawyer ************************************, was trying to use my personal medical insurance coverage without my knowledge and under false statements to pay for treatment that I have attended and I was told this would be paid for by the driver that was at fault.  Morgan and Morgan have been informed of this by me just like they have been informed that I am being denied access to case information like official documents regarding who is at fault who is the insured does the driver possess valid documentation to drive who is the insurance company and whats the official communication and why this has been taking so long..Morgan and Morgan please explain why has the process been delayed because I was told by you everything is going good when I for the past 4 months expressed my concerns that my case has been intentionally mishandled and mismanaged but more important the information regarding the accident has been modified and but *********************** has responded by its a Honest mistake and would be corrected  this was not a mistake it was not a letter missing or a word wrongly spelled, this was falsifying information to manipulate the actual information and changing the outcome who is at fault and who is not but saying it was my words   This was completely wrong and attorney conduct has definitely been unbelievable    This is a complete fraudulent action and Morgan and Morgan are responsible and should be held responsible for being completely aware that this should not have taken so long  and clearly they dont care about the client  they are definitely well aware that this was happening  

   

  Customer Answer

  Date: 02/19/2024

  Document provides clear date and information providing client ************************* direct information to attorneys *********************** and Morgan and Morgan   This email provides clear proof that *********************** has lied regarding his explanation why he has decided to drop me as a client since he was unable for days to contact him. 

  Customer Answer

  Date: 02/19/2024

  Document provides clear date and information providing client ************************* direct information to attorneys *********************** and Morgan and Morgan   This email provides clear proof that *********************** has lied regarding his explanation why he has decided to drop me as a client since he was unable for days to contact him. 

  Customer Answer

  Date: 02/20/2024

  Today is February 20,2024

  Morgan and Morgan  have been unresponsive regarding providing documentation regarding a case from 2022 that they have completed and collected financial information and documentation but have instead decided to embezzle the funds and falsify documentation to ensure that the financial fraud committed would not be known.  I have documented all false statements that were previously inputted into the Better Business Bureaus investigation page.  The person who was commenting and demanding you take the complaint down ****** is not actively involved anymore after I have clearly stated that I have evidence regarding the fraudulent way they have been trying to not inform me of the check that has been received by them and hey have fraudulently accepted my check with my name and now cant provide the documentation that I have requested because that would prove that they have been fraudulently waiting for statute of limitations to run out 2 years before they start with all the illegal things that has been already done like filing falsified documents that they have manipulated the information regarding evidence and details regarding who was at fault. Well I was not at fault and they have taken my check and embezzled it but now they have made me at fault with the fraudulent information that *********************** has done before he pretended that he was really ethical and doing everything the client had requested    Morgan and Morgan have been completely dishonest  and this company never had any intention of helping they just commit fraud and robbery both the at fault party and the other this is completely wrong and I have full evidence that proves that they pretended like it was a typo when I clearly stated ********************************* has falsified official court documents and has entered them into court without even hesitation regarding his knowingly committing felony fraud and embezzling client finances for personal greed and just completely ignoring the fact that he was pretending he was a lawyer and Morgan and Morgan are definitely the official managers that make sure everything is clear from uncomfortable questions like I had regarding documentation    They were very convincing regarding, how she described that I was a angry person and they provided evidence you can clear the complaint so that the evidence is not visible     I will not be robbed by these people    I have all documentation proving the criminal activity that Morgan and Morgan have been committing the make the people asking for help owe them more money then this fraudulent company embezzles   I request assistance from the proper authority who can assist   Thank you   

   

  Customer Answer

  Date: 02/25/2024

  This is a law firm that has been mishandling my case and thats not even the biggest concern I have.  Morgan and Morgan law firm accepted my case in November of 2022. They have settled the case without letting me know and embezzled the funds that were provided for me and instead they have filed fraud litigation documents without any direct instructions from a client because the contract was only for their representation involving accident case they have settled without notifying client and the attorney has completely ignored all ethics and accountability requirements when clearly attorney misconduct and mishandling of cases is absolutely not a concern and also fraud and falsification of court documents.  They have been none responding since they were informed regarding the evidence in my possession.   This is a serious issue and federal authorities should be investigating this matter already considering I have been contacting them.   

  Customer Answer

  Date: 02/28/2024

  Can BBB help resolve or assist in getting help with this complaint regarding this law firm and their unwillingness to provide any actual answers to my complaint regarding the embezzlement of my funds that have been received by the law firm and the fraudulent falsified documents that were submitted to the court for a litigation proceeding that has under false statements by the law firm had been made.  

  Business Response

  Date: 03/06/2024

  Good day,

  This matter has been addressed in accordance with our established protocols. We view this issue as resolved and will no longer engage with Mr. ***** due to his persistent harassing and disrespectful conduct.

  Thank you!

  ******

  Client Experience Team

  Business Response

  Date: 03/12/2024

  Good day,

  This matter has been addressed in accordance with our established protocols. We view this issue as resolved and will no longer engage with Mr. ***** due to his persistent harassing and disrespectful conduct.

  Thank you!

  ******

  Client Experience Team

  Customer Answer

  Date: 03/12/2024

  This is so wrong!     The Morgan & Morgan law firm didnt answer the number one question where is the funds from the settlement of the case.  Why they didnt inform their client regarding the settlement and why havent they returned the money that has been stolen by them.   Why are you closing this case.  There has been no response.   I have included pictures of the evidence that they have been providing me with false information regarding the status of the case.  They have falsified court documents and tried to hide the truth.  The  ********** *************** and the attorney general office are now holding them accountable and they definitely have committed multiple crimes against their client and not only mishandling of the case but falsified documents that they filed with the ********** Court.   They have not responded to anything. 

  Customer Answer

  Date: 03/12/2024

  Why havent they been able to provide any evidence.  Not one single piece of evidence that can prove they didnt Embezzle funds from a settlement that they were hired to help conduct on behalf of their client *************************, they have broken the ethics rules and continue to violate and disrespect me.  If a client calling and emailing their lawyer to ask why they have settled their case without notifying them is harassment?   This Morgan & Morgan firm is definitely going to be held accountable because they just absolutely abandoned their client after they robbed him.   People need to know about this criminal law organisation.   

  Customer Answer

  Date: 03/12/2024

  Why havent they been able to provide any evidence.  Not one single piece of evidence that can prove they didnt Embezzle funds from a settlement that they were hired to help conduct on behalf of their client *************************, they have broken the ethics rules and continue to violate and disrespect me.  If a client calling and emailing their lawyer to ask why they have settled their case without notifying them is harassment?   This Morgan & Morgan firm is definitely going to be held accountable because they just absolutely abandoned their client after they robbed him.   People need to know about this criminal law organisation.   

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morgan and Morgan after a car accident. They got a settlement for me in October of ********************************** I just keep getting excuses for why they cant pay me. I want this to be settled Im tired of asking for the money I was already awarded. I feel like they are just holding the money and making interest off it

  Business Response

  Date: 02/12/2024

  Hello Joy,

  Thank you for bringing this matter to our attention. We deeply apologize for any inconvenience or frustration you've experienced regarding the settlement process following your car accident. Ensuring timely and fair compensation for our clients is of utmost importance to us.

  I looked into this and saw that you had a conversation with your case staff on 02/09th where you were explained the following information regarding the legal reasons behind the delay in payment.

  "We've reiterated our concern about the possibility of Amtrust pursuing the $16,000 lien. It's essential to avoid this scenario.
  The client is understandably frustrated with the lengthy process, and I've acknowledged that.
  However, it's crucial to understand that disbursing funds with such a significant outstanding lien is not feasible."

  I comprehend your motivation for wanting to file a complaint with the Better Business Bureau. However, it's important to note that adhering to legal procedures is paramount, and lodging a complaint will not hasten the settlement process.

  
  I understand your concerns and the importance of resolving this matter promptly. Rest assured, we will communicate your complaint to the appropriate case staff and diligently monitor its progress. We are committed to working within the confines of the law to address your concerns and reach a satisfactory resolution. Your patience during this process is greatly appreciated.

  Thank you!

  Judith 

  Client Experience Team

  *******************

  **************

   

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21271963
  
  I am rejecting this response because this has taken way too long. The other attorney I hired has already taken care of the workers comp part of the case. I had to sign paperwork with them saying that any outstanding bills I would take care of. This was not handled properly in the first case which is why they want to keep 2/3of the settlement when I only agreed es to 1/3 to pay the attorney. And I never get a quick response from Morgan and Morgan. I waited over a week for a call back and ended up having to call again and leave a message before I got a response. Its all been handled very sloppy
  Sincerely,
  
  ***************

  Business Response

  Date: 02/20/2024

  Good afternoon Joy,

  I am sorry that you are not accepting our response, and that at this time, I do not have an alternative response for you concerning this matter. My previous message outlined the facts of the situation and how the case staff is actively working to resolve it. I will once again communicate your most recent message to them in the hopes of progressing towards a resolution.
  
  I understand that this may not be satisfactory for you, especially considering the lengthy wait. However, I kindly request your patience as we continue to work towards a solution. Your cooperation in allowing us to move forward is greatly appreciated.
  
  Thank you for your understanding and patience.

  ******

  Client Experience Team

  *******************

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 6months after hiring them I got little to no communication, the lawyer kept wanting me to pretend to be sick and injured more than what I was to get much testing done, I had to pay for their app but yet they never replied to my messages or update me on the case and nothing happened to my case, they never finished anything and I was given the run around just to talk to someone, When I got a guy on the phone a couple times, he was just rude and not professional. A complete waist of time

  Business Response

  Date: 02/09/2024

  Hello *************************************, 

  Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward. You should expect to hear something from your legal team within 48 business hours. If you do not hear from them by Wednesday, 2/14, I encourage you to reach out to us directly. I performed a thorough investigation of your case and can confirm that your team been been working actively and updating communications diligently.

  Our email is ******************** and our phone number is ************. I wanted to provide you with this safely net. Our department is always eager to assist you with any concerns you have about your case. Please feel free to utilize these methods of contact during any step of your case in the future as well. 

  I am looking forward to resolving this with you, 

  ************;

• Initial Complaint

  Date:02/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a client of *************** and I feel that after a year of an open and shut case, thay they are not properly handling my case. Not gathering evidence, not returning phone calls and prolonging the case. Please help as I trusted them and I feel like they failed me.

  Business Response

  Date: 02/08/2024

  *************,

  We appreciate your feedback and for alerting us to this issue. We sincerely apologize for any inconvenience caused by the lack of communication from your assigned case staff. Rest assured, we will thoroughly investigate this matter and take the necessary steps to ensure it is promptly addressed.

  Your patience during this process is greatly appreciated.

  Thank you!

  ******

  Client Experience Team

  *******************

  **************

  Business Response

  Date: 02/08/2024

  Dear *******,

  I hope this letter finds you well. I am writing to address a recent issue brought to our attention regarding a negative review left by one of our clients on your website.

  The review in question, submitted by *****************************, implies a lack of communication on our part, which we believe is unjustified.

  I would like to clarify that our records indicate multiple instances of communication with *****, including recent interactions documented in her file.

  Additionally, we have confirmation from our attorney that a conversation took place with her just the day before she submitted the complaint to the Better Business Bureau.

  It is evident from our records that we have made diligent efforts to maintain open lines of communication with ******************** and address any concerns promptly. Therefore, we respectfully request that the negative review be re-evaluated and potentially removed from your website, as it does not accurately reflect the level of service and communication we strive to provide.

  Thank you for your attention to this matter. We look forward to resolving this issue amicably and maintaining a positive relationship with your platform

  ***********;

  Client Experience Team

  *******************

  **************

   

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I saw commercial on ozempic and said if caused Gastricparesis to call Morgan & Morgan. They took my call and took all information and had to sign legal documents. Had 2 call Backs and now they are not answering my texts, emails or phone calls. I even had a call back appt to which they would call me between ***** and no one called. Dont like that they have signed documents and not answering my concerning questions

  Business Response

  Date: 02/06/2024

  Hello ******,

  Thank you for your feedback. We sincerely apologize for the lack of communication from our team.

  Rest assured, we are taking this matter seriously and will address it with our management team promptly to ensure better communication moving forward.

  Expect to hear from us soon as we work to resolve this issue.

  In the meantime, if you require any further assistance, please do not hesitate to contact us.

  Thank you for bringing this to our attention.

  ***********;

  Client Experience Team

  **************

  *******************

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21248327
  
  I am rejecting this response because:
  Ive heard this before and no one has called back
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/08/2024

  ******,

  I understand your concerns regarding communication regarding the Mass Tort cases. Please know that we are managing a large number of clients, which may cause delays in our response times. I want to assure you that I have reached out to the main attorney for this case and am currently awaiting a response.

  In the meantime, I encourage you to check your emails regularly for any updates.

  Your patience is greatly appreciated as we work to address your needs.

  Thank you for your understanding.

  ******

  Client Experience Team

  *******************

  **************

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21248327
  
  I am rejecting this response because:
  I want a call asap.  I understand they have a lot of people however they have signed documents and originally had someone by the name of ******* texting me and I answered with a question and nothing back.   I had an appt for a call back and waited for call at appointed time and no one called
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/13/2024

  Hello *******,
  
  Please find attached the latest communication from ******************************* attorney regarding her case. We've successfully established communication with ******, and based on our conversation, she understands and is willing to retract her complaint. With this development, we consider the matter resolved and kindly request the removal of the complaint. Should you have any questions, please feel free to contact us.

  ******

  Client Experience Team

  *******************

  **************

  Business Response

  Date: 02/20/2024

  Hello ******************,

  Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward.

  I have also noticed that since the filing of this complaint, your Attorney, ********************, engaged in a conversation with you on 2/12. I have attached a screenshot of the logged call to this message.

  Now that communication appears to be back on track, we anticipate the successful resolution of this issue. Should you encounter any further difficulties or have additional concerns you would like to discuss, please do not hesitate to reach out to us directly. We are committed and eager to providing you with the assistance you require.

  *******************

  *******

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them a month ago seeking legal advice on a case they made me sign a retainer agreement contingent on a 3-day cancelation policy after speaking with an attorney. They never let me speak with an attorney and I kept emailing them calling them and texting them asking them to cancel the retainer agreement they said that they had to do some research about the case first to see if they could take it and finally they said that they couldn't take the case but they still didn't send me the cancellation agreement letter

  Business Response

  Date: 02/06/2024

  Hello ****************,

  Thank you for reaching out to us to address this concern! I can completely understand why you would want this reassurance and I would like to provide it for you. I have sent you a message to the email we have on file for your account, ********************. I sent the letter that assures we are no longer representing you for this claim and addressed that there will not be any actions taken in pursuit of fees. 

  Please respond to my message through email if there is anything else we can assist you with, we are eager to resolve any concerns you have about your case.

  *******************

  Melissa 

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had a car accident in July of 2023. I have not been able to get in touch with my lawyer or case manager that works for Morgan and Morgan. When they did call me it was in November to inform me that they settled my case for ******. I still have not heard back from them. I had to call the **** number to file complaint. He called me the same day I filed the complaint to tell me they are still checking the balance. But on my Morgan and Morgan app it shows that my case has been closed and that I signed for my check. I didn't signed anything at all. I lost my place and my job.

  Business Response

  Date: 01/31/2024

  Good afternoon ***********************,
  
  Thank you for reaching out to us and sharing the challenges you've been facing. Your concerns are important to us, and I appreciate the opportunity to address them.
  
  I'm pleased to note that you were able to connect with our Client Experience Team promptly after filing this complaint. It appears that they efficiently directed you to your legal team for further assistance.

  I've observed ongoing communication between you and Lexus, your dedicated case manager, who is actively working on processing your check, addressing any liens, and ensuring the issuance of your proceeds check.
  
  Should you encounter any further issues or have additional questions, I recommend reaching out to our Client Experience Team for a faster turnaround and continued support.
  
  For now, I consider this matter resolved. However, please don't hesitate to contact us if you need any further assistance or if new concerns arise.
  
  Best regards,
  
  **************
  Client **************** Manager
  ************
  *******************

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so my lawyer at morgan and morgan settled my case without all bills paid, and is now expexting me pay these bills from my settlement,i was *** 40 percent plus expenses, septa took full responability for accident and morgan and morgan did not have them pay all the bills

  Business Response

  Date: 01/31/2024

  Good afternoon **********************,
  
  I appreciate your reaching out and bringing your concerns to our attention.
  
  I understand that you are understandably upset about your case settling while still having outstanding bills. It's important to note that this situation is not uncommon, and I want to assure you that your legal team is actively working to address and resolve all outstanding bills before your proceeds check is issued.
  
  Upon reviewing your case, I can see that your legal team has been in communication with you this morning, diligently working to obtain the necessary authorization forms as part of this resolution process.
  
  At this point, I'll consider this matter resolved. However, should you encounter any further issues or have additional concerns about your case in the future, I encourage you to reach out directly to my Client Experience Team.

  They are here to provide ongoing support and assistance.
  
  Thank you for your understanding, and please feel free to contact us if you need any further assistance.
  
  Best regards,
  
  **************
  Client **************** Manager
  ************
  *******************

• Initial Complaint

  Date:01/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Norton *********************** Breach, May 2023. Directly affected, ******** account hacked, primary Email hacked/shut down on me while travelling in Europe, in July. Created havoc with my trip. Was unable to make itinerary changes after becoming ill. Credit card opened, used, closed, in my name. Paypal closed me out due to issue...this has caused me anxiety, loss of a client, & inability to manage my workload.

  Business Response

  Date: 01/31/2024

  Hello,

  Upon reviewing the recent complaint, it seems that the individual in question may have submitted a message resembling spam. Our only interaction with this complainant was in December 2023 when she initially contacted us, providing identical details to those mentioned in her recent online inquiry. We let her know during the consultation that it was not something our attorneys are looking into. 

  Additionally, it's worth noting that the details of her "complaint" are the same details she used in pursuing another company, ***********************. This overlap suggests a potential confusion on her part regarding the nature of her grievances. Maybe her complaint is with them? And she accidently put it in for us? 

  Furthermore, the complaint lacks clarity, making it challenging to discern the specific issue at hand. It seems to deviate from the typical complaints that the BBB system is designed to address.

  Considering the circumstances and in accordance with the BBB criteria, which state that a complaint should "allege a problem experienced with the services or products the business provided or allegedly agreed to provide," I recommend marking this case as resolved or categorizing it as for information only.

  It appears that this may not be a suitable use of the BBB complaint system, and I believe its removal would be in line with the intended purpose of addressing genuine concerns related to services or products.

  Thank you for your attention to this matter.

  - Tariq

  Business Response

  Date: 01/31/2024

  Dear ******,

  I have thoroughly reviewed your complaint, and unfortunately, I am unable to discern how we can assist in your specific situation.

  If you are seeking to pursue a case against ****** Women's Healthcare, I must inform you that this platform is not the appropriate channel for such matters.

  I recommend reaching out to your *********************** for further assistance and guidance in pursuing your case.

  Thank you for your understanding. If you have any other questions or require assistance with a different matter, feel free to contact us.

  Best regards,

  
  **************

  Client Experience Team

  ************

  *******************

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially phoned these ambulance chasers to inquire about a class action suit. I was called back by a call center ******** wasn't an attorney so I rang off. Since then they robocall me every day even though I told them to remove my number. Next step: attorney general complaint.

  Business Response

  Date: 01/25/2024

  Hello *****,

  I am sorry to hear that you are still receiving calls after you requested to be taken off the call list. 

  Usually it will take about 30 days for the call list to update before you stop receiving calls. 

  Please reach out to our Client Experience team if you are still receiving calls so we can look into this further. 

  Thank you!

  ***********;

  **************

  Customer Answer

  Date: 01/25/2024

   
  Complaint: 21185579
  
  I am rejecting this response because it took literally one minute from my initial inquiry for the harassment to start so I don't buy it.  It's 2024.  You can remove me immediately.  Next step is an attorney general complaint.  You don't get to just keep harassing people.  I thought you were a law firm. So you should know your behaviors are actionable.  CEASE AND DESIST 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/29/2024

  Good afternoon,
  
  I hope this message finds you well. Thank you for bringing your concerns regarding the phone calls to discuss your case to our attention.
  
  Upon submitting your case details to our online inquiry submission form, our primary objective is to promptly connect with you to gather the necessary information for your potential claim. We recognize the time sensitivity associated with legal cases, including statute of limitations (SOLs) and other time constraints. Consequently, our commitment is to exhaust all efforts to reach out and assist you in a timely manner.
  
  I understand from our records that a total of 6 calls were made to you following the completion of your online inquiry submission, as indicated in the attached documentation. It's important to note that, during the case details submission process, you had the option to check your agreement to receive these calls.
  
  I want to assure you that, in response to your intial complaint, we took immediate action to remove you from our call list. As a result, you will no longer receive any further calls from us. We consider this matter resolved, as we have ceased outgoing calls to you, per your request.
  
  Thank you again. We value your feedback and are committed to ensuring a positive client experience.
  
  Best Regards,
  
  Tariq
  Client Experience Team

  Business Response

  Date: 01/29/2024

  Good afternoon!

  We have removed this caller from our call list, and have updated since the file upon the intial recipt of this complaint. 

  I have attached proof that no calls have gone out to him since the intial ticket. Additionally, his complaint is baseless, because he agreed to automated calls when he submitted his inquiry.

  I am hoping we can consider this resolved. Please let me know if I can provide anymore information regarding this complaint. 

  Thank you, 

  Tariq

  Client Experience Team

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21185579
  
  I am rejecting this response because:

  Morgan and Morgan is a predatory company.  I checked off the box to receive contact because I believed I would hear from an Attorney, or at least, a paralegal, since they advertise as a LAW FIRM, but only received calls from **************** Representatives,  repeatedly, despite what the liar responding to my complaint is insisting on.  It's actually baffling that a LAW FIRM isn't aware of cell phone records that will show I was called every day.

  On the second day when I received the call I asked if she was an attorney and she said no.  I asked her to remove me from the calling list and she agreed.  The next day I received another call and AGAIN ASKED TO BE REMOVED FROM THE CALLING LIST  and was told I needed to give my personal information in order for them to remove me.  NO, actually, ALL YOU HAVE TO DO IS REMOVE THE NUMBER BECAUSE I REQUESTED YOU NOT CALL ME AGAIN.  That's what "remove me from your calling list" means.  Remove the telephone number and don't call it again.  Agreeing to an initial contact does not give the frim permission to harass me in perpetuity.

  AGAIN, the next day I was called.  I asked AGAIN to be removed from the call list and I started this Complaint.  

  I haven't received any further calls.  I am glad for that.  HOWEVER, my complaint is that Morgan and Morgan is predatory, they lie, they engage in bad faith practices and they prey on the ignorant. 

  The initial response ON HERE stated that it would take 30 days to remove me.  When I replied that that was unsatisfactory and that since it only took them one day to start harassing me, lo and behold!  The calls miraculously stopped!!  So - double lie!!

  And now they're doubling down, using my initial agreement to be contacted - that was made believing I'd speak to an attorney or, at least, a paralegal - to legitimize harassment behavior.  

  The only acceptable response to this complaint is an apology from Morgan and Morgan Executives for their predatory and unethical **************** Practices.  I can't imagine how many unsuspecting people, who are actually in need of real legal guidance, are being harassed by these charlatans. They falsely advertise on TV, as well.  These practices need to be stopped or the complaints will continue, because, you see, the problem is not that I'm complaining; the problem is that these practices exist.

  
  Sincerely,
  
  ***********************