Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  230 N Woodland Blvd Suite 308 Deland, FL 32720-4289

• 

  Morgan & Morgan

  14229 US 441 Tavares, FL 32778

• 

  Morgan & Morgan

  15 Constitution Dr Suite 106 Concord, NH 03301

• 

  Morgan & Morgan

  2005 Market St Ste 350 Philadelphia, PA 19103-7075

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue concerns my wife and her Legal consul ****************************Over the past few years she has been going through a personal injury case with obvious Dr ***** and a minor surgery.The complaint is around the ***** Orthopedic Surgeon center he recommended her to and that she went to, she initially went in to have her surgery performed they put her under and then they say their Equipment malfunctioned and she would have to come back. Well it just so happens they are charging the same amount for the actual surgery as they did when they didnt do anything and their equipment malfunctioned.Talking to her paralegal the woman says its because of the room they reserved which ok I get but the malfunctioning equipment wasnt my wifes fault so why should ******** the cost. For example purposes only if the surgery was $107k but the one where the equipment malfunctions is $105k why should that be her cost unfair.And I find it shady that its the Dr **************** recommended and they just so happened to have malfunctioning equipment to get another X dollar amount out of me.

  Business Response

  Date: 01/25/2024

  Hello *****,

  I am sorry about the experience you and your wife have encountered with our legal team. 

  With you and your wife's permission, I would like to look into this matter further with our Client Experience team. 

  Please reach out to us with the client's information and thank you for bringing this to our attention.

  We look forward to hearing from you soon!

  ***********;

  **************

  *******************

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 9/1/2023, I had called Morgan and Morgan re: injury involving a medication after seeing one of their ads. I explicitly asked if this case would drag out over years and if so, I would seek other representation. The ONLY reason I decided to use this law firm was because we were assured it would not only NOT take several years, it wouldnt even take several months, more likely several weeks. We were then given a phone number and told to call it in 3 weeks and would be given an update. Not only did we leave several messages, we emailed as well. We never received a return call. We filed several complaints with the complaint department and was assured someone would be reaching out to us. Never happened. We finally got an email in return and we were told we had been misinformed and it could take 5-7 YEARS. On top of all of that, we began getting requests to sign paperwork we had already signed twice before. We waited a few weeks and sent an additional email asking for an update. We still have had no response. Had we been told the truth upfront, we would have never used this firm.

  Business Response

  Date: 01/23/2024

  ********************, 

  We are sorry to hear your experience with Morgan & Morgan has not been what you had hoped.

  This will be handled internally with our management team immediately.

  Our goal is to do all we can to make this right for you. 

  Thank you!

  Client Experience Team

  *******************

  **************

   

  Business Response

  Date: 01/23/2024

  Good afternoon,

  We escalated the situation with ************** handling ****************** case. 

  They have responded with the following:

  "Client has been contacted and the situation appears to have been resolved.
  *********************;
  

  Thank you for consideration.

  ***********;

  Client Experience Team

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan and Morgan took my case on (Case #********) on 01/08/2024 I had gotten into an accident on 01/04/2024 The accident occurred while i was standing still behind a school bus waiting for the children to exit and the Stop sign to be removed to continue driving. I was rea ended by a driver who was going approximately 60 mph. I was pushed into the vehicle in front of me and that vehicle was pushed into the bus. I suffered several facial fractures, concussion, contusions and hematomas on several parts of my body. The other driver was cited on site with careless driving citation and was found to be at fault. My vehicle was totaled. Morgan and Morgan took my case and initially assigned me a Lawyer and several case managers - I was mostly speaking to a case manager who was handling the injury portion of the claim. For 2 days I was asked to submit documents, photos of the injuries. I was advised to see doctors in ********* (*********** and a Spine and Joint specialist) with direct referral from Morgan and Morgan. I was still seeing the ENT whom I was referred to by the emergency room. After surgeries and several days of Pain and suffering, I could not reach anyone at Morgan and Morgan- several calls, messages and emails. Unable to contact anyone. Morgan and Morgan sent me to these facilities without knowing the Insurance policy details of the opponent, I now have additional medical bills and Morgan and Morgan dropped the case. I would not have driven over an hour to see these doctors whom Morgan and Morgan referred me to. When addressing this with my Case manager - I was rudely told - You will need to reach out to the attorney to discuss that. As if being in an accident is not enough stress and heartache - adding to my financial burden and being treated with lack of care and urgency has been awful. Again unable to reach anyone and not receiving a call back. I am still waiting for Morgan and Morgan to contact both insurances so I can continue with my claim.

  Business Response

  Date: 01/31/2024

  Dear *****************,

  I appreciate your reaching out and sharing your concerns with us.

  Upon reviewing our records, I can confirm that our firm has proactively communicated with and sent letters to both insurance companies, formally notifying them that we are no longer representing you.

  This allows you to seamlessly continue with your claim.

  Should you require further assistance or have additional concerns, please feel free to let me know.

  We wish you the best of luck moving forward.

  Best regards,

  Tariq 

  Client Experience Team 

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When Morgan and Morgan tells you they are for the PEOPLE, they are far from caring at all. They took the case and let me sit for two years without MUCH communication at all.My daughter is disabled and I called for help. They accepted us, received all information and I wasn't able to talk to anyone directly. I'd call; left a message and if you didn't answer when they called you couldn't call and talk directly to them. After TWO long years they and we discontinued business with them. TWO yearswith my daughter in and out of the hospital and the stress I endured had me shut down for 6 months emotionally.I'm fighting this myself to this day and accomplishing more then Morgan and Morgan (For The People), why I choose them, did in two years!

  Business Response

  Date: 01/18/2024

  Hi *****,

  We are sorry to hear this as our clients experience is held to the highest standard. While we cannot discuss the specifics of any case in this forum, we are truly sorry you feel you didn't receive a stellar experience.

  If you want to share more about this issue, please feel free to email or call our Client Experience Team to discuss it further.

  You can reach us at ******************* / ************

  Thank you!

  ******

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After feeling like a nobody all my life, I turned to Morgan and Morgan due to a guy hitting me and totaling my new truck. I had a brain bleed and other injuries. The reason I hesitate to write a complaint every time I hear his commercials, it makes me angry and sick to hear the lies not to mention the disappointment. I NEVER spoke to an Attorney. The case worker just said that she was sorry. I was having more issues but I was informed that theres no more money and I felt pushed to close not happy with the amount that was never offered to me but told Im sorry theres no more moneyI asked the case worker several times if I could please have a print out of my medical bills that was paid. I wanted to make sure that everything was paid. I was told that they dont do that really ?Last month the collection agency called about two medical bills that Morgan and Morgan didnt pay. That is why I wanted the print out of what was paid. The collection department offered me a lower amount if I pay both bills now. I put the amount on my husbands credit card. Another reason Im angry ~ Ive been done wrong. Every time I called the corporate office to voice my frustration/complaint, they would transfer me to the case worker. Shame on you **** Morgan for allowing your firm to treat me like a nobody

  Business Response

  Date: 01/18/2024

  ****************,

  We are saddened to hear that we fell short of what you hoped for and that your expectations were not met. 

  Our Client Experience team has reviewed your case and found that the case staff worked diligently in getting you the best settlement for your auto accident which you agreed to when you signed the Closing Document which lists all paid bills and costs.

  Because you mentioned the issue regarding unpaid medical bills, I have taken the liberty of escalating this to the attorney who handled your case and our team of supervisors to look into this matter with more detail. 

  We will reach out to you with the outcome of the escalation as soon as we receive it. 

  Thank you for bringing this to our attention.

  Client Experience Team

  *******************

  *************

   

   

   

  Business Response

  Date: 01/18/2024

  Hello,

  We kindly ask that this complaint be removed since the client has "accepted the settlement" and received her proceeds in August of 2023.

  Thank you for your consideration on this matter.

  ***************************;

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21154244
  
  I am rejecting this response because:
  
  The question/complaint was ignored. 
  Is Mr ********************** aware of my complaint/concerns ?

  Does receiving a settlement check make how I was treated go away

  Please respond without ignoring the complaint. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/23/2024

  Further, why after asking several times, could I not get a copy of the medical bills that Morgan and Morgan paid. 
  I had to pay the medical bills that was supposedly paid.  
  
  I just dont understand !

   

  *************************

  Business Response

  Date: 01/29/2024

  Good afternoon,
  After reviewing this "complaint" I feel this complaint submission was not categorized properly. 
  This "complaint" reads more like a review, and I believe that's what this client was trying to submit. 
  There is no requested resolution listed. This case settled some time ago and the client received over 50k in pocket. 
  I've reviewed the communication history with through this "complaint", and it appears that she was just looking to vent/voice her concerns, which is fine, but this complaint outlet isnt the correct submission type for that. 

  I feel this submission should be marked resloved, because there is no complaint to resolve. This client just wants to vent/voice her concerns. 

  A review submission would have been a better outlet for the review she left , through this complaint channel. 

  Thank you for your consideration regarding this. 

  **************

  Client Experience Team

  Business Response

  Date: 01/29/2024

  Dear *******************,
  I appreciate you taking the time to voice your concerns about the handling of your case entrusted to us.
  Your feedback is crucial to us, and I want to assure you that I will promptly share your experience with our partners and Mr. ********************** himself.

  Your insights are valuable in our continuous efforts to improve our services.

  Thank you again for bringing this to our attention.

  Best Regards,
  *****
  

  Client Experience Team

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21154244

  Thank You SO much Tariq for your response instead of ignoring my complaint.  It really means a lot to me knowing that ***************** and isnt circling around my complaint   
  

  Can I please be notified of what was done to address my complaint.  I just want Mr ********************** and his staff to be aware and not let this happen to future clients.  
  

  Im curious as to why I never spoke with an Attorney    
  

  Thank You Again, I look forward to hearing back from you   

  Sincerely,
  
  *************************

  Business Response

  Date: 01/31/2024

  Hi *****,

  I appreciate your reaching out and sharing your concerns with us. Your feedback is instrumental in our ongoing efforts to enhance our client experience.

  I have personally ensured that your concerns have been brought to the attention of Mr. ********************** and our regional directors, who oversee the legal teams responsible for representing our clients.

  While I'm unable to disclose specific details regarding the steps taken, I want to convey that your case has prompted a thorough review of our processes.

  Your feedback has been invaluable, and your experience has catalyzed positive changes within our organization. We are committed to continually improving our services.

  Regarding communication with your attorney, it should have been offered to you even though the level of attorney involvement in communication varies between cases. In instances where your case proceeds to trial, regular contact with your attorney would have occurred during preparation.

  The extent of communication can differ from case to case.
  

  Using travel as an example, in your legal journey, your case manager is like the navigator, ensuring a smooth ride by managing directions and addressing detours. Your attorney is the expert driver, focused on maneuvering through the legal landscape.

  Much like a road trip, clients interact more with the navigator, while the attorney concentrates on steering through legal complexities. Together, your case manager and attorney work in tandem to guide you through the complexities of your case, ensuring a successful outcome.
  

  If you have any further questions or if there's anything else you'd like to discuss, please feel free to reach out. Your concerns matter to us, and we are here to address them.
  

  Best regards,
  **************
  Client **************** Manager
  ************
  *******************
  

  Customer Answer

  Date: 02/01/2024

   
  Better Business Bureau:
  

  Thank you for your professional response and assurance that it will be addressed so no other clients will have to endure this situation. 
  To me, its important for a business to always make sure that their clients are a somebody.  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morgan and Morgan to help with my injuries I suffered as a passenger in July of last year. I nearly died and cant work from disabilities. My case was closed in September after coming to an agreement with the drivers insurance company. I havent gotten a single call back or response to any text or email. I have told them I was going to lose all my belongings if I dont get pay eventually. I was being very patient before having to make a complaint. Now here I am in January's **** still no response cant work still and I lost all my belongings and cant pay no bills. Ive been fighting homelessness. I just need a response just please. I cant keep going like this.

  Business Response

  Date: 01/18/2024

  Hello ******************,

  I am so sorry to hear about the troubles you have been dealing with, both from your injuries from this unfortunate accident as well as the financial difficulties you mention. I have escalated this situation for you, and you will hear from your legal team within a 48 business hour period. I want you to know we are here for our clients, but today is Thursday, 1/18 and our policy would spill over to Monday at the very latest you will hear from them as your team does not work over the weekend. However, I want to provide a safety net for you. If you do not hear anything from your team about the negotiations they are currently performing by the end of the business day on Monday, please reach out to us here in Client Experience. Our phone number is ************, and our email is ******************** We would be able to pursue further actions to guarantee your contact, I do see this is the first time we have been involved on your file so we ask for this initial 48 hour opportunity. 

  Please reach out to us if you do not hear anything, we are eager and thankful to assist you with concerns about your case.

  ************;

  Customer Answer

  Date: 01/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lawyer put charges fees for me to pay for getting a loan when he told me that I was not to be charged for it and then he made up this stuff in my settlement to get more money from me he robbed me and I don't know why they are even allowed to be in business I thought they were for the ppl **** they are supposed to be for the ppl but look how I was done this is so so wrong tell me

  Business Response

  Date: 01/19/2024

  Hello and good afternoon, *******!

  I would like to provide further detail about this client's concern. His Attorney, **************, has discouraged ****************** from receiving a loan from the first instance this client began inquiring about it. We often discourage this because the interest rates for these pre-settlement loans are very high. His Attorney has attempted to explain this to ******************, and I was able to locate threatening emails sent 10/24/23 this client had been sending his case staff. These emails are attached. I have also included some emails from a conversation he had with his Attorney on 7/19/23.

  Because this client signed the loan documents agreeing to the interest rates and also signed his closing statement which breaks down how much we would be paying from his settlement to not only us, his law firm, but also to the loan company he barrowed money from, we ask that this complaint be closed. These documents are legally binding and there is nothing we would legally be able to pursue to appease his discontent. It is unfortunate the client is unhappy with settlement in hindsight, but once these documents are signed the client is accepting these conditions. Both documents for his loan and his settlement agreement clearly break down the costs and charges associated with each. 

  We kindly ask for your consideration with removing this complaint so it does not impact our overall online reputation. 
  ************;

  Business Response

  Date: 01/19/2024

  Hello and good afternoon *******,

  I have looked further into this client's case and this concern he is raising. 

  Our firm, including his legal staff and our client experience department, has a history of abuse with this client. I am attaching the legal agreement this client signed when he accepted his loan; I am attaching his entire document. I am also including the other closing statement this client did not provide. Please note ****************** signed both of these documents. 

  We would prefer to not continue to engage with this client and are kindly asking for this to be removed due to his abusive behavior and our repeated attempts to address this and offer explanation. I have intent to respond to this complaint to offer explanation again, however the firm's answer is not going to be impacted or manipulated due to his incorrect and misguided suspicions. 

  We kindly ask for this to be removed due to our attempts to offer explanation falling on deaf ears. 

  *******

  Business Response

  Date: 01/19/2024

  Hello ******************, 
  
  Thank you for reaching out and giving us the opportunity to address this concern and offer some additional explanation. I am sorry you are having this concern and I am sure this has caused frustration in your day to day. I want to provide explanation and give you the answers to the questions you are raising. 
  
  I understand that you have concern that something had gone amiss with your funds. I looked into your file and see you had incurred a loan from ***************** during the lifespan of your case. I understand you have concern about the funds being stolen due to not being able to account for it. Any and all pre-settlement loans incur quite a large percentage of interest. This was included in your closing statement. I am attaching both of your closing statements for your review. I am also attaching a message from your Attorney that had advised against this loan that was sent in July 2023.
  
  These fees you mention are costs we paid on your behalf that were required in order to achieve the settlement on your case. In your closing statement, which is signed by you, it explicitly describes that we reserve the right to settle these amounts. This is a legally binding document and it is not possible to reimburse the amounts you are disputing. 

  I thoroughly looked into your file and specifically focused on the funds involved in your case to ensure everything lined up. I can provide you the utmost assurance that every single ***** has been accounted for and follows the correct procedure. The fees and costs are things every single case incurs during its lifespan and your team did not charge anything that did not have a reasonable and justifiable backing. 

  If you have further questions, please feel free to reach out to our email *******************.
  
  ************;

• Initial Complaint

  Date:01/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24,2022 have a W.C. case hurt at ********** broken left foot. Told them I wanted the billing info but did not receive. Held my money saying I owe child support. I solved in court Nov. ,25 2023 got half my money and owe ****** and will not return calls. Want the interest I would of made. Told me secretary quit and my first lawyer quit and charged me . Second lawyer also charged me for no help. Very disappointed. Don't know what I was charged or for what. I call them alot. I contacted the channel 9 news for any help. They are illegally holding my money.

  Business Response

  Date: 01/18/2024

  Hello ****************,

  Thank you for giving us the opportunity to address this for you. I am in communication with your legal team about these funds and I am attempting to see what we can do to get things disbursed. If you would like an update about this, feel free to reach out to ******************** and explain you are inquiring about an update from a BBB response you received. 

  You can also reach out to us through phone, ************.

  I look forward to resolving this for you,

  ************;

  Customer Answer

  Date: 01/18/2024

    I was supposed to receive a call at one pm and didn't,I called back the secretary and he said I needed a paperwork from the general magistrate on the motion to dismiss. I received it October 26, 2023 and sent it to ********************************* and also to *********************** my case manager. I texted if it was received and have had no calls until I said I was informing BBB and a lawyer. I received less than half my funds on October 24. This company holds funds for their benefits,I have received my income tax for years no one ever held my money for child support. My son and ***** live with me now and have for years. Still not calling me. 

   

  Customer Answer

  Date: 01/18/2024

    I was supposed to receive a call at one pm and didn't,I called back the secretary and he said I needed a paperwork from the general magistrate on the motion to dismiss. I received it October 26, 2023 and sent it to ********************************* and also to *********************** my case manager. I texted if it was received and have had no calls until I said I was informing BBB and a lawyer. I received less than half my funds on October 24. This company holds funds for their benefits,I have received my income tax for years no one ever held my money for child support. My son and ***** live with me now and have for years. Still not calling me. 

   

  Customer Answer

  Date: 01/21/2024

   
  Complaint: 21141674
  
  I am rejecting this response because:
     I was supposed to have this funds and no one was returning my calls or giving me information. I would like the interest made for holding funds  and discount for the two lawyer I was charged for and my misconvenience 
  Sincerely,
  
  *************************

  Business Response

  Date: 01/31/2024

  Good afternoon ****************,
  
  I sincerely regret to learn about the challenges you have faced in relation to your work injury, and I appreciate you bringing your concerns to our attention. I have thoroughly reviewed your complaint, and I want to assure you that your situation is of utmost importance to us.
  
  It's crucial to understand that work injury claims, unlike traditional personal injury cases, are subject to the decisions of the courts and judges overseeing the case. At the time of your settlement, state records indicated an outstanding Child Support obligation, which has unfortunately caused a delay in disbursing your funds.
  
  Legally, we are bound by court orders, and we are unable to release any funds without the proper approval. I understand your frustration, and I want to assure you that your legal team has taken steps to address this issue. They have instructed you to obtain a certified copy of an Order from the Child Support Judge indicating that the amount was not owed.
  
  Your legal team has received the copy of the Order and has filed a Motion to Amend the Workers' Compensation Judge Order awarding Child Support Allocation. Once the Judge issues the Amended Order, the funds held in trust will be promptly released to you.
  
  I sincerely apologize for any disappointment you may be experiencing, and I want to emphasize that our firm is actively pursuing all necessary actions to expedite the release of your funds. I appreciate your ongoing communication with your legal team, and I hope we can collectively consider this matter resolved.

  Thank you for your understanding and patience throughout this process.

  Tariq

  Client Experience Team

  ************

  Customer Answer

  Date: 02/07/2024

  I was at their office 2 days before my court date and it was settled nov.25. ** court date was postponed once because of hurricane and I was not explained to about it getting taken by the court. I have sent email and called and just talked to someone in Jan. ** Equifax report showed a zero balance since 2017. ** second lawyer cause my first lawyer quit charge me again for his fees but nothing was done that me and the first lawyer were doing at the time.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested for my medical bills for all dates of service from July 1, 2023 through December 31, 2023, to be sent to my medical insurance company (Anthem MediBlue Plus HMO) since I am covered and the medical providers are in-network. Unfortunately, Morgan & Morgan **, PLLC are refusing to reverse any direct payments they made to my medical providers so that medical insurance can receive a claim for my medical bills.

  Business Response

  Date: 01/18/2024

  Hello *******,

  We are kindly asking for this complaint to be removed, due to her legal team speaking with her about this matter on 1/12 to discuss the reasons her medical insurance cannot be used to pay for bills associated with her incident. I would also like to note that her legal team would not be able to negotiate her bills or void them with those providers if she uses her medical insurance, and our teams have encountered that it is advantageous to keep this option open. I am going to ask for her Attorney to reach out to her to address this and provide comprehensive explanation about this. 

  We appreciate your assistance and I hope you have a wonderful day!

  ************;

  Business Response

  Date: 01/18/2024

  Hello **************!

  I understand why you would have this concern about your medical insurance. We are currently working with your legal team to discover additional information and I am requesting your Attorney to reach out to you to discuss this concern. I want you to know we are here for our clients, and we want you to keep us informed about developments. I also want to give you a safety net here, if you do not hear anything from your Attorney within 48 business hours or if you would like to inform us about how the conversation goes, please reach out! You can reach us by phone: ************ or email: *******************.

  ************;

  Customer Answer

  Date: 01/29/2024

  The Morgan & Morgan Law Firm did not answer my questions about the driver who caused the accident.  That was my inquiry in addition to the payment of health care vendors.  

  I do not feel there is justification for closing this case.

  Regards,

  ********************************

  Customer Answer

  Date: 02/01/2024

  The Morgan & Morgan Law Firm did not answer my questions about the driver who caused the accident.  That was my inquiry in addition to the payment of health care vendors.  
  
  I do not feel there is justification for closing this case.
  
  Regards,
  
  ********************************

  Business Response

  Date: 02/06/2024

  Hello *******,

  I apologize if you are dissatisfied with the response provided by the case staff on 01/12/2024.

  Our understanding is that your concern pertained to your health care, and the case staff has already engaged with you to clarify this matter.

  You were informed that the offer was still on the table for the amount which was discussed and using your health care instead was not possible because the Letters of Protection for the providers were already signed which contractually cannot be undone. Therefore, we consider this matter resolved, and we trust that you will find satisfaction in this response.

  Thank you!

  ***********;

  Client Experience Team

  **************

  *******************

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,I do not understand why Morgan & Morgan group lawyers are not able to defend me in all conditions? Even in a worst scenario they should be able to defend their clients. I am so upset about this.

  Business Response

  Date: 01/18/2024

  Hello **************,

  I want to start by expressing my sincere apologies for how you are feeling. Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. While I understand that it can be challenging to hear that we were unable to take on your case, I want to assure you that we always strive to provide the best possible representation and support to our clients. We carefully assess each case we receive and make decisions based on a number of factors, including our resources and expertise. We are for the people, meaning we do not go after individuals, we are only able to go after companies. If you have any questions or concerns about the decision, please do not hesitate to reach out to us at ******************** We are always evaluating our practice areas and working to expand the cases we can take on. We are here to help, and I hope that we have the opportunity to assist you in the future.

  *******