Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  230 N Woodland Blvd Suite 308 Deland, FL 32720-4289

• 

  Morgan & Morgan

  14229 US 441 Tavares, FL 32778

• 

  Morgan & Morgan

  15 Constitution Dr Suite 106 Concord, NH 03301

• 

  Morgan & Morgan

  2005 Market St Ste 350 Philadelphia, PA 19103-7075

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint in hopes that others may see this and think twice before dealing with this company. I was in a car accident on April 20th, 2023. I was hit by a shuttle bus who ran a red light. My car was badly damaged. It was finally fixed September 2023. I paid out of pocket for part of ny rental. I say this because every time I had an issue, I reached out to my case manager or lawyer. I was not kept in the loop, it was always me reaching out and sometimes I would have to go through customer relations just to get a call back. In November I was given an offer which was low, I declined it. I was told I would get a call once that was done but they again failed to update me. A couple weeks later a new case manager reached out and he seemed helpful. He gave me the new offer and pretty much told me that it was the best deal I would get. I didnt accept immediately but sent an email the following day to *********************************** He replied with a short email and a laughing emoji which was disrespectful. I didnt see what part of any of my case was amusing. From there I was sent a document through DocuSign which wasnt even explained to me, then I was sent a closing statement the amount I was receiving was far less than half of the amount I accepted, most of the money was going to medical fees and lawyer fees. When I accepted the offer *********************** said hed negotiate my medical expenses to half the cost. The original statement didnt say that, so I didnt sign it. It took me calling customer relations to get a call back. Due to the holiday, I didnt receive the corrected statement until earlier this week. Im still waiting of my check which I was told I could pick up but I havent been told when I can go get it. After dealing with an accident, then dealing with a company that really could care less was disheartening. My original case manager was *************************** and my lawyer was Mr. *********************************

  Business Response

  Date: 01/03/2024

  Dear ******,

  We're sorry to hear that you've had inconsistent experiences with our firm. With your permission we would like to investigate this further.

  Please contact us directly so we can discuss your experience and find a solution.

  Thank you!

  Client Experience Team

  **************

  *******************

   

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a settlement for an accident in July 2023. I was advised that the firm would keep $200 from the settlement for 90 days for any medical bills that *** have been unpaid. I called my case manager ******************************* and my assigned attorney ******************************* in October to find out when I would be receiving the $200, but was not able to speak with them. I left nmeros voice messages and I also sent emails. In November I called again, I was transferred to the Client experience team and was conected with ********. She assired me she would look into the issue and call me back. On November 20th I called again, and once again was promise a callback within 48 hrs. On November 27, I called again and registered another complaint for not receiving a callback and for not receiving my $200. The first week of December I was advised by ******** that my check was being mailed out. On December 15, I received a check for $159.07 with an enclosed leter from tje attorney stating that they had deducted the difference for pone calls, photo copies and postage. I have tried again nmeros times to get an itemized statement from them and also feel that they took their percentage from tje inicial settlement. I had to call then over and over again to get my $200 and I don't believe that I should have been deducted any additional fees, unless they were of medical nature as advised initially. I want to receive a check for the difference in the amount of $40.93.This firm does not provide any assistance to clients once a settlement has been made. I definitely will not be using or recomending them in the future.Thank you,*************************

  Business Response

  Date: 01/03/2024

  Dear ******,

  We would like the opportunity to investigate your feedback further.

  Please could you contact me at ******************* or call our team at **************?

  Well work with you to resolve any issues as quickly as possible.

  Thank you!

  Client Experience Team

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21071318
  
  I am rejecting this response because: This firm charged 33% of my settlement. This fee is for their services, I should not be charge after the fact for postage, copies and phone calls. My case was settlement in July 2023, and the supposed charges for these services are from August and October. I am requesting a refund in the amount of $40.93.
  Please note that I made numerous phone calls including their client experience department in order for them to release the $200 they had withheld. After I received the check I also called requesting an exlanation and my calls, emails and messages were all ignored, until I contacted the BBB. Attorney ******** sent me an email stating the $40.93 were for phone calls, photo copies and postage, but today he claimed I was not charged for any phone calls. Again there seems to be inconsistencies and I am requesting my refund.
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/11/2024

  Good afternoon, Please see attached document

  The attorney spoke to the client on 01/10/2024 to further discuss her concern however, during the conversation, the client was more upset about fees taken out which she agreed to when she signed the Closing Document. 

  The client has received the itemized list of costs and it was discussed with the attorney who informed us that she will refuse to take down her complaint which we believe is very unreasonable per the information provided above. 

  We kindly request that this review be removed. 

  Thank you for your consideration. 

  ***************************;

   

   

  Business Response

  Date: 01/18/2024

  Hello Ms. *************** understand this frustration, and believe it must have caused some feelings of suspicion when you received that conflicting information you mentioned. I sincerely apologize for any confusion that *** have been caused by our communication with you in our attempts to address these concerns. I am a supervisor with our firm, and I looked into your case. I did see the amount taken out that you are attempting to be reimbursed for, however with a situation such as this, the cost deducted is cost associated with delayed expenses and charges that our firm paid on your behalf in order to get you the settlement amount we did. It does list on your closing statement that we reserve the right to deduct these outstanding delayed expenses and charges. 

  Unfortunately, this is a legally binding document and we came to a legal agreement reserving the right to deduct these costs from the remaining funds associated with settlement.

  If you have additional questions about this, please reach out to us at *******************.

  ************;

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21071318
  
  I am rejecting this response because, their fees should have been included in the amount that they retained, (33%). I am aware of the document that I signed, but it was my understanding that any additional cost that would surface would be of medical nature, not for postage and copies. Making copies and sending documents should not be my financial responsibility. I also understand that going against a firm of your size is a loss for me. Please note that i am not accepting the charges that were charged after the case was settled. I still firmly believe these so called additional charges are not my responsibility and I should be refunded the amount you kept. 

  My experience with my assigned attorney and case manager were horrible, it took a complaint to the BBB to receive a response from them. I kindly ask one more time, please refund the fee you kept. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/29/2024

  Dear Mrs. *************** appreciate your communication regarding your concerns, and I apologize for any inconvenience you may have experienced. I understand that you are seeking a refund of $40.93, which was deducted from your delayed cost deposit check (last check).
  I would like to clarify that the deduction in question was intended to cover the various fees and costs that our firm advanced to handle your case. To provide clarity on the matter, I have included a copy of your retainer agreement. In the first paragraph on page 2, it explicitly states that costs will be deducted from your share of the recovery after the contingent fee has been calculated. It also outlines the types of costs involved, such as investigator mileage, court filing fees, medical records charges, experts, mediation fees, and more. Additionally, it stipulates that you are only obligated to pay costs if there is a recovery in the claim.

  It is important to note that the payment in question was not intended as a direct payment to our firm but was utilized to cover the expenses and fees incurred during the handling of your case. Your agreement to cover such costs, as outlined in the retainer, is a standard practice in legal representation.
  Regrettably, as this is a closed case with an accepted and agreed-upon settlement, we are unable to issue a refund. I understand the disappointment this may bring, and I sincerely apologize for any frustration caused.
  If you have any further questions or concerns, please do not hesitate to reach out. We appreciate your understanding in this matter.

  Best regards,

  Tariq

  Client Experience Team

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21071318
  
  I am rejecting this response because:
  Once again I knew I would not win against a large powerful firm who made ***** on my case. To charge   a client an additional $40 after the Client had to contact them numerous times in order to get the $200 they retained is completely not understandable. If there would have been medical charges I would have understood it, but for photocopies and postage. 

  Morgan and Morgan you keep the $40, it seems your firm is in more need of it than a small client.  However i will never recomend your firm to anyone and neither will any of my family and friends.

  I am not happy with the outcome, and this gesture proves that Morgan and Morgan does not stand behind their clients.

  
  Sincerely,

  
  ****** ******

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/4/22 after I was flooded out by Hurricane ******** was temporarily staying with ********************************* insured with ****************** who only had damaged floors. I missed a walk board and fell through his floor breaking T/5 and T/7 in my back. **************************** liability insurance had a limit of $100,000. My back was broken in 2 places!I never met Mr. *** in person and only saw him on my Zoom meeting in my deposition. My case was finalized on 5/31/23. I signed the settlement on that day. Mr. *** said they would hold out $2000 for any remaining medical bills that might come in for the next 90 days. I never received the check so called his office on July 6,2023 and they overnighted it on July 7, 2023 the check was issued on 6/9/23. The final check should have been issued in September 2023. I think I started in November emailing and calling where was my last check. I finally called the ************** office and they transferred me and Yalmara answered. I wasn't very nice! If their office had been in ******, **. I could have went and picked the check up or they could have delivered since they kept $40,000.She overnighted the check and it was dated 11/30/23! Out of the $2000 they deducted for medical records research from *************************. I knew I I had Not signed a release! The record retrievel told me records were requested 3 times. October 2022, December21, 2022 and January 5, 2023. In order to request my medical records I would have to given Mr. *** office a fresh signature not a computer generated one! Maybe it was assumed and an oversight to check to see if I ever mail it back. This is a HIPAA Law! I told them I would never sign because I was charged before in a law suit.I was also charged postage for the overnight delivery of my first check and other postage! I have 2 letters and 1 email asking me to sign and mail back. Dated 10/18/22, 2/13/23 and 2/28/23.I would like the check to be reissued in the amount of $2000 . I'm sure this was an oversight

  Business Response

  Date: 01/03/2024

  Hello ****,

  Thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you are not satisfied with your experience. Our goal is to provide exceptional service to every client. 

  If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right.

  Please don't hesitate to reach out to us via email or phone.

  Client Experience Team

  **************

  *******************

  Customer Answer

  Date: 01/15/2024

   
  Complaint: 21068456
  
  I am rejecting this response because:

  Of Hipaa laws requiring fresh signatures!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my daughter was treated so bad I wanted to cry but I knew God knows bets if you have a SA, or a premises liability case this is not the lawfirm for you, they took my case then months later got in contact with the attorney generals office allowed them lie and state that my child already had a forensic interview which was false they didnt even try to verify and called to let me know they can no longer take my case luckily i spoke with the attorney general they were able to actually set me up an interview and i was also able to find a great attorney that deals with high profile cases so many families are suffering due to this case and they treated us so bad were already hurting im so thankful that it turned out this way :) I found a better office to handle this please find you another attorney they dont give a **** about you if you have an accident use them better yet search action *******, especially Goodlaw they are great with vehicle accidents I love themo anything else premise liablility assult anything else find someone else i usually dont do reviews but i know how much i rely on them i felt like it was my due diligence to do so this time hope this helps get you a lawfirm that cares!

  Business Response

  Date: 01/03/2024

  Hi ******,

  We are truly sorry about your experience with our firm and with the decision made regarding your case.  

  Our attorneys reviewed your case closely and considered every potential avenue of legal representation.

  We are constantly evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go into that decision.

  We do hope that you and your daughter find the justice you deserve. 

  Thank you!

  Client Experience Team

  **************

  *******************

   

• Initial Complaint

  Date:12/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up some time back to see if morgan and morgan could take a look. after finding i didnt have a case i thought its over but i keep getting voicemails after voicemail and i call the number back and tell them stop calling my number but they dont stop. all they do is keep calling leaving voicemails with their automated dialer. They have been told 12 times to stop calling my number.

  Business Response

  Date: 01/03/2024

  Hi *****,

  We are sorry for any inconvenience you have experience with our law firm. 

  I have reached out to our management team requesting to cease all communication with you. 

  If you need to discuss this with us further and in detail. please reach out to our Client Experience Team. 

  Thank you!

  Client Experience Team

  **************

  *******************

  Customer Answer

  Date: 01/19/2024

  Morgan and morgan did not answer this. They kept calling and leaving voicemails even after being told they are fired and i dont have a case and to cease and desist but they didnt...they left over 25 efing voicemails after they were told to stop multple times

  Customer Answer

  Date: 01/24/2024

  Morgan and morgan did not answer this. They kept calling and leaving voicemails even after being told they are fired and i dont have a case and to cease and desist but they didnt...they left over 25 efing voicemails after they were told to stop multple times

  Business Response

  Date: 01/29/2024

  Hi *****,
  
  Thank you for reaching out to us regarding this issue. I can see on our initial response to this complaint, we updated your file to indicate that you were no longer interested, and updated the status on your file accordingly. When this was completed, all correspondence to you from our firm ceased.
  
  My records indicate that you were last called on 12/27, 4 days before our response to resolve this complaint.
  
  On 2 subsequent dates - Jan 19& 24th, you replied with the same message stating that "Morgan and morgan did not answer this. They kept calling and leaving voicemails even after being told they are fired and i dont have a case and to cease and desist but they didnt...they left over 25 efing voicemails after they were told to stop multple times".
  
  I'm not sure if there was an issue on your end, regarding the duplicate response, but we can assure we havent reached out to you since 12/27/23 per your request.
  
  Since this has been resolved, we are hoping this complaint can be marked as such.

  We've attached a call log , showing the last calls made to you. And internal notes on your file, specifying your request. 
  

  If you are recieving any other calls, it may be from another company, as I have no record of our firm reaching out to you after 12/27/23.

  Thank you so much!

  Tariq 

  Client Experience Team

   

  Customer Answer

  Date: 01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used these lawyers when I was hit by a car. At first they were good but they still have$800 that I'm sure now for over a year. I tried contacting them and was blocked from my agent ****************** both on the phone and by email. I want my $800 back

  Business Response

  Date: 01/03/2024

  Hi ******,

  We're sorry to hear about your negative experience. We take customer feedback seriously and would like to address your concerns.

  Please reach out to our Client Experience team so we can assist you further and work towards resolving any issues you may have encountered.

  We look forward to hearing from you soon. 

  Thank you!

  Client Experience Team

  **************

  *******************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HIRED MORGAN & MORGAN TO HELP ME RECOVER COMPENSATION FOR MY PAIN AND SUFFERING THEY NOT CONTACTED ME WITH OR ABOUT MY CASES IM A 6 YEAR SURVIVOR OF MARINE CORP BASE ******************* VICTOMIZED SURVIVOR NEUROBEHAIORAL EFFECTS !I'M DYING AND WOULD LIKE SOME SATISFACTION / SETTLEMENT FOR ME AND MY FATHER KNOW ONE HAS CONTACTED FOR MONTHS ABOUT MY CASE OR MY MEDICAL RECORDS

  Business Response

  Date: 12/20/2023

  Hello *****,

  We are extremely sorry about your experience with our firm. We know how much this case matters to you and we consider it an important issue. 

  I have contacted the team in charge of the ******************* cases and it seems that the last time they attempted to contact you was on 12/18 however, they are unable to leave you a message in your voicemail. 

  Please reach out to us with your best contact information. 

  Thank you and we look forward to hearing from you soon!

  ***********;

  Client Experience Team

  *******************

  ************

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morgan and Morgan Dec 25th 2022 Foe a slip and fall in my back yard. It is against ************ My problem is i have repeadly called them asking for an update on my case and no calls. I also had an appointment over the phone with the attorny and No phone call. I want them to call me and help me out with the case. Giving me an update to where the case stands. And for the Attorny to full fill their obligation for the case and my phone call appointment they missed. I have delt with other law firms from prior cases and never had this kinda problem. Please Help BBB.

  Business Response

  Date: 12/20/2023

  ******, we apologize for any delays you've experienced. We take your concerns seriously and would like to address them. Thank you for bringing this to our attention and please know that we'll work with your legal team towards a resolution. 

  Thank you!

  ***********;

  Client Experience Team

  *******************

  ************

• Initial Complaint

  Date:12/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is similar to the one on 12/07/23. In August of2022 my case was settled and I received part of the settlement minus the lein holdback amount of almost *********. I understand the holdback part but it is now ******************************************************************* I have tried emailing and calling them at the customer complaint department for the past few weeks to check on why I havent received my money and as of yet havent received any response. I spoke with the paralegal assigned to me, *************************, which has been very helpful throughout the process and to me has been very good about keeping me informed. I understand she can only tell me what she knows but the last time we corresponded, my case was given to the disbursement department for payment and that is where I am left with no response on when I will receive the rest of whats owed to me. I understand it takes time for things but ***********************************************************************************this is one of the things, if I knew then what I know now I would have done things differently. Buyer beware. Bigger is not always better.

  Business Response

  Date: 12/18/2023

  Hi *****, thank you for your feedback and for bringing this to our attention. Please know that we are working hard on resolving your issue. We do appreciate your patience and we ask that you please understand that due to the sensitive nature of these particular cases, the outcome takes longer than expected. But again, your team has not stopped working on resolving this as soon as possible. 
  

  If you have additional questions you are welcome to call or email us at Client Experience ************** - *******************.

  Thank you!

  ******

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 21014549
  
  I am rejecting this response because:   The response from Morgan &Morgan must be for someone else. My name is not ***** for one and my case was originally settled in August 2022. I received a settlement where $18,875.00 was held out for lein. Here it is 16 months later and I have not received any of it. I was told a month ago that it was turned over to the disbursement department for payment and as of today have not received it. 16 months is a long time to have to wait and I feel Ive been patient enough and want whats owed to me. I have tried calling and emailing and have received no response. Any help you may be able to give will be greatly appreciated. Thank you and I hope you have a great day.
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/20/2023

  Hello ****,

  I am so sorry about calling you *****. My apologies since it was a typo. 

  My response was intended for you and as I said, we are working with ************** on a resolution.

  Per your communication with ******* on 11/15th, where you were very appreciative for the information she provided and complimented her by saying that now a days its hard to find someone who actually does their job the way she does, we understand that you are aware that this matter is currently being addressed by her team even though it is taking longer than expected especially during Holiday season. 

  Again, ****************************** and her team are doing the best they can to resolve this for you and will reach you as soon as she has an update. 

  We do appreciate your patience and wish you a wonderful Holiday. 

  Take care!

  ***********;

  Client Experience Team

  *******************

  ************

   

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan and Morgan lawyer *************** settled my case for ****** and the case was worth *******. My medical bills where ****** and Morgan and Morgan charged ****** so after all the fees I will be receiving ****** for a car accident in September 2022. I voiced my concerns about how much he was asking for but he told me this is the normal offer that is usually made and will be turned down and we will move forward from there. Will the insurance company expected the amount of course. Now I am stuck trying to get some else to represent me, and no one wasn't to take the case because Morgan and Morgan already has the check from the case. I very disappointed with how my case was handled I spent 4 months in physical therapy and 4 months seeing a Chiropractor my life has literally been turned upside down. now there's nothing I can do about it. Can someone please tell me what to do from here? Thank you.

  Business Response

  Date: 12/18/2023

  Hi **************, and thank you for bringing this to our attention. Unfortunately we are not able to discuss your case in an open forum, therefore, please reach out to our Client Experience Team so we can further discuss this situation and address your concerns. 

  We look forward to hearing from you. 

  ******

  Client Experience Team

  ************

  *******************

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21003402
  
  I am rejecting this response because:  Called and spoke with a client response member at Morgan and Morgan. I was told that the lawyer did everything right and nothing. Can be done about the situation.  So when I speak to my lawyer i told him I would be willing to appect  the claim if Morgan and Morgan would lower the attorney fee to 33% which I think is more than fair. I should not walk away with a 568 dollar settlement and my lawyer receives 16,000.00.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/12/2024

  Hello and good afternoon,
  
  **************** case has been turned down due to his recent concerns he has brought to his case staff. We do not want ************** to walk away with $500 either. We make decisions that are within the client's best interest, and this way the client will not have to pay our standard 33% fee from his settlement. I see his Attorney has already been in communication with the client's medical providers and they have agreed to reduce his medical bills. I have attached a screengrab of an email sent by his Attorney verifying this. 
  
  Because this individual is not a client with Morgan and Morgan, we kindly ask that this complaint be removed.
  
  ************;

  Business Response

  Date: 01/18/2024

  Dear **************,

  I hope this message finds you well. I would like to begin by acknowledging that the outcome of your case was not what you had hoped for, and I understand this can be a difficult and frustrating situation. Our legal team conducted a thorough review of your case and considered all available options to gather additional funds for you. We carefully assess each case we receive and make decisions based on a number of factors. I want to assure you that we are committed to our clients and always strive to make informed decisions that are in their best interests. If you have any questions, please feel free to contact us at ******************** We are here to support you in any way we can, but we cannot go into specifics of your case within this open forum. I would appreciate the opportunity to provide explanation of this situation.

  Best regards, *******