Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  198 Broadway Kissimmee, FL 34741-5714

• 

  Morgan & Morgan

  444 Seabreeze Blvd Suite 100 Daytona Beach, FL 32118-3958

• 

  Morgan & Morgan

  407 S Washington Ave Suite #3 Titusville, FL 32796-3500

• 

  Morgan & Morgan

  101 Merritt 7 Ste 300 Norwalk, CT 06851-1059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained Morgan and Morgan services leaving ************************* even though I used them before I didn't feel like they were advocating for me. In this instance and so I reached out to Morgan just as an inquiry and that was scamish in itself. Because you fell to form just to correspond with somebody. And then they automatically say that you've hired them by filling out the form. So we went back-and-forth about me Not fully hiring their services and as time progressed. They began to play on my ***********************************. Inform me that she acts around. And that the 6 figure policy that I had already been offered. Which I inform Morgan in working upon. Hiring them that there was already a declaration of 6 figures. They informed me that they could possibly get me more money. If I was to hire them not possibly. They were certain and so I hired them upon hiring them. I began to never get any phone calls back. I began to get yelled at hung up on. And none of my concerns it's being acknowledged. I was treated pretty poorly and talked to very badly. I feel more anguish and anxiety than I did prior to hiring ************ I've been feeling very suicidal.Momental health, my mental health is really at stake. And I informed them that I'm not doing so great. I really just need them too.Inform me It was so strange to me that I saw that the check was sent out December the seventh 2023. And nobody even reached out to me. Except the insurance company, and when I call the law firm morgan, they won't talk to me please I need help.

  Business Response

  Date: 12/18/2023

  Good afternoon, 

  We ask that this complaint be removed based on the information we received from the case staff regarding the client's case and her reaction. 

  "11/29/2023

  ********* (Case Manager) was informed by Allstate that the policy limits are 100k and that no offer was on the table. They did not have any medical records pertaining to our client. Allstate mentioned that they settled the driver's claim for 100k and that they are ready to settle with us. ********* asked if insurance rep had the police report and she did not. ********* emailed report to rep and informed her that our client was admitted to the hospital for a month with broken bones (which was stated on the police report). Allstate then informed ********* that they would tender the full 100k.After being advised of the settlement offer, ********* called the client and client became upset. Client stated she was aware that Allstate had 120k (which is incorrect because the limit is 100k per person). Client informed ********* a week ago that ***** at Allstate contacted her and offered her 50k for to settle her case. Our client's last understanding was that Allstate was offering 50k to her and due to Allstate having to pay a portion of the supposed 120k.After client became upset, ********* informed me and we sat down together to call the client and provide clarification. Client continued to be very upset and we were hardly able to get a word in. While on the call, the client was made aware that her medi-*************** will be reduced and that we will talk to ****** & ****** re: their lien. Client asked us for a ballpark number of what she could expect from the settlement and she was informed that we could not provide her with an accurate number without negotiating the medi-*************** and or verifying if there are any other statutory liens.Throughout the call, client was crying, very confrontational, admitted she is aggressive, brought up her race a reason that we were "mistreating" her case.

  After she hung up the call,. she called back to apologize within 5 minutes only to continue the same behavior she presented on the previous call."

   

  Although we understand the client's frustration with the outcome of her case, based on the information we just submitted for your review, we believe her complaint does not have merit. 

  Thank you in advance for your consideration. 

  ***********;

  Business Response

  Date: 12/20/2023

  Hi Veron. We appreciate your feedback and we are sorry to hear about your experience with our law firm. 

  We will make sure to pass this information along to the case staff to address this issue. 

  Please know that we are diligently working on getting this matter resolved for you. 

  Thank you!

  ***********;

  Client Experience Team

  *******************

  ************

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assigned an attorney and case manager at Morgan & Morgan and at the beginning they were calling. Then no contact from ***************************** or the attorney *****************************. Granted ******** has never made contact. Morgan and Morgan commercials are truly a fake when it comes to my case. Then they tell you that the client experience team will handle and escalate your situation. Don't hold your breath, I had not heard from my case worker for over 2 months and to add insult to injury my wife had to send information to my doctors for me too have services rendered. The way **** says his brother was beat up during his trial is how I feel! I truly picked the wrong law firm. Then to have the case manger tell you that she doesn't do phone calls and they she gets smart in an email when you say you want to get another attorney.. Please choose another firm if you are looking for communication.

  Business Response

  Date: 12/18/2023

  Hello and good afternoon,

  I would like to dispute this complaint and provide evidence of the client's falsehoods to better depict the experience the client has had so far throughout the lifespan of their case. To begin, I would like to iterate that our firm has a 30 day contact expectation and this is told to every client multiple times throughout their sign up process. I see this client has been contacted at least twice every single month (through phone call) for the last 5 months we have been pursuing their case. I also see that since December 7, the Attorney assigned to this case has called four times (Dec 7 2:39PM, Dec 7 2:59PM, Dec 18 11:27AM, Dec 18 11:39AM) and spoken with this client's wife twice. I see before that our team made successful contact November 22 2:01PM, before that October 25 11:17AM, and Oct 19 9:50AM.

  As for *****************************, she has not been assigned this case since September 17. **************** was made aware of this September 20 5:22 PM. I see his current Attorney is the one performing the regular communication with him for the past month. 

  For these reasons I believe this complaint should be removed due to the misconceptions this review presents when our side of this complaint has such conflicting information. 

  Thank you for your consideration.

  Business Response

  Date: 01/03/2024

  Hello ****,

  We are truly sorry to hear about your unfavorable experience with our firm.

  While we cannot discuss the specifics of your case in this open forum, we are sorry to see we didnt meet your expectations.

  If you want to share more about what issues youre facing, please feel free to email our Client Experience Team  at ******************** or call us at ************.

  Thank you!

  Client Experience Team

  **************

  *******************

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Morgan and Morgan to handle a case.for me.whefe.i was rear ended resulting in a neck in a injury, Morgan and Morgan insisted I see their doctor, their doctor ran up a ridiculous bill multiple uncessary fees riddled with billing errors, then the lawyer cuts off my treatment from the provider and settles case without my knowledge, I was left broken no treatment owing money to hospital. Ut Morgan and Morgan still took there money and paid a gynecologist they send everyone too for treatment. I was left with barley enough to cover medical bills and I have not been treated for.my injury at all.But there TV commercial says their for the people and they don't get paid unless they win, well this was only a win for Morgan and Morgan and the way I was lied to multiple times by my case staff and the firm itself is dispicable and a shame to all personal i.jury lawyers

  Business Response

  Date: 12/18/2023

  Good afternoon, We ask that this complaint be removed per the details of the message we received from case staff below. 

  "Good morning,

  The client has sent numerous poor reviews regarding his case. Even though the case has settled the client is still sending text messages regarding his case. I have done everything humanly possible to appease him, but to no avail. He was disappointed in the settlement amount. I was able to get policy limits for him and Attorney ******** even reduced his attorneys fees. At all times I was nothing but professional with ************. I ask that you remove the negative review as I had no control over the settlement amount since the maximum he could receive was $25,000. Please review the *** text messages.

   Thank you,

  *********************
  Case Manager"

  To add, the client signed the settlement agreement and at the time agreed to what he was going to receive. We are sure that he will continue to complaint about this matter as he has allowed us to handle 2 additional cases recently.

  Thank you in advance for your consideration.

   

  ******

   

  Business Response

  Date: 12/18/2023

  Good afternoon,

  Please remove this complaint since it is a duplicate from a recent one the client sent on 12/07 which is currently being handled. 

  Thank you!

  ***********;

  Business Response

  Date: 12/18/2023

  *****,

  We're so sorry to hear your experience with Morgan & Morgan was not what you had hoped. Please contact us privately if there is anything we can do to make this right. We wish you the best in the future.

  Client Experience Team 

  ************

  *******************

  Customer Answer

  Date: 12/18/2023

  I've tried to handle the matter privately 5 times I can prove ??, I'm just getting lied to and given the run around

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20973652
  
  I am rejecting this response because:

  I've tried contacting you privately 5 times I can prove and.im being lied to that the situation is being escalated and.i never here back at all, that or I'm given the run around call me
  
  Sincerely,
  
  ******************************** ****

  Customer Answer

  Date: 12/18/2023

  I've already tried contacting this place by phone and through their chat and Ive called their complaints department multiple times, they are just putting me off telling me someone higher up will call and after a month i still haven't heard from anyone. In my heart I believe the case manager made a mistake and when I caught her in it and complained she punished me purposely. They still haven't even gave me the paperwork f'in alixed that I spent all the money for? But those papers are nowhere near sufficient I'm walking away from this matter 25k dollars in the hole they took everything and whatever they didn't the emergency room. Did. They sent me to a crooked doctor and he priced gouged me with a assignment of benefits and now they won't call me.back either even though there are mistakes all through the bill

  Business Response

  Date: 01/12/2024

  Hello and good afternoon!

  
  I have attached a screengrab of this client's closing statement. This legally binding document was signed by ************ on November 30, 2023. I would like to mention again that **************** Attorney was able to settle his case for the policy limits. Meaning that his Attorney was able to negotiate with the opposing counsel to receive the maximum amount of funds they are able to give by law with the insurance coverage available. You will also notice this document includes the medical bill reductions we were able to perform on behalf of ************. All of his medical bills were reduced by around 60%, and he was able to walk away from our interaction with $8,677.07. From our records, I can see his check was cut November 30 as well, the same day he signed his closing statement. I believe he has already deposited this check. 

  
  I have also included a snip of a conversation this client had with his Attorney, *******************************, on November 28, where the client requested his Attorney additionally go after lost wages. When the adjuster appointed for the opposing counsels insurance company agreed to give this client $25,000 it closes opportunity to go after additional funds. This is a legal agreement that by sending that settlement money the client is happy with this and is agreeing this is satisfactory. It is disheartening to hear that the client has second thoughts about these funds they received, however when the document was signed it is legally binding. 

  
  While this client is requesting a fee refund, his legal team deserves to be compensated for the work they performed on his case. They were able to reduce his medical bills significantly, and negotiate the maximum amount of settlement possible from the insurance company. For these reasons we kindly ask for this complaint to be removed as it does not accurately depict the entire experience this client had with our firm. 

  
  Thank you,
  ************;

  Business Response

  Date: 01/12/2024

  Hello ************,

  This is ******* in Client Experience. I just sent you an email to the gmail account we have on file for you. I am not able to go into detail about your case in this open forum. I wanted to reach out to you directly to provide you the explanation you deserve about these concerns. I am so sorry that this case has caused anxiety for you and I cannot imagine how this has impacted your day to day. 

  We want to be here for our clients and if there is anything else we can do to assist you please do not hesitate to reach out to ******************** If there is anything you'd like further detail on, we can provide it. 

  I look forward to hearing from you and providing any explanation you might need.

  ************;

  Customer Answer

  Date: 01/17/2024

  I have not received any correspondence from Morgan and Morgan, they settled the case without my permission then their case manager tried to get me to sign documents post dated to cover ruo that fact, they didn't not look out for my best interests only their own and they left me  with no medical attention and owing for medical attention to there doctor I was assigned to see who turned out being a gynecologist, I was put under his care which he signed papers so I couldn't go to work because eif my medical condition and after a real doctor sees me and say i need neck surgery the gynecologist releases me from work restrictions to go back to work with no limitations and I was never even treated this is collusion and it's Morgan andorgan rgan ripping off their own .clients, it's absurd you settle without my permission,no that's not my best j treat I want to sur the person who hit me I live.in a state that's AT Fault, I was never even asked if I wanted to settle in fact.i was lied to and told they didn't settle, the other person's I surance.******* is who told me they did

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 20973652
  
  I am rejecting this response because:  

  I have not received any correspondence from Morgan and Morgan, they settled the case without my permission then their case manager tried to get me to sign documents post dated to cover ruo that fact, they didn't not look out for my best interests only their own and they left me  with no medical attention and owing for medical attention to there doctor I was assigned to see who turned out being a gynecologist, I was put under his care which he signed papers so I couldn't go to work because eif my medical condition and after a real doctor sees me and say i need neck surgery the gynecologist releases me from work restrictions to go back to work with no limitations and I was never even treated this is collusion and it's Morgan andorgan rgan ripping off their own .clients, it's absurd you settle without my permission,no that's not my best j treat I want to sur the person who hit me I live.in a state that's AT Fault, I was never even asked if I wanted to settle in fact.i was lied to and told they didn't settle, the other person's I surance.******* is who told me they did
  
  Sincerely,
  
  ******************************** ****

  Customer Answer

  Date: 01/18/2024

  Their email didn't explain anything and I wish I would have never called them they lie on the television and I've been lied to this entire time just like now I can forward every message and every message from when I was dealing with them them haven't answered anytjing

  Customer Answer

  Date: 01/25/2024

  1st pick how does this look like you did the best. You can do? You didn't even try. To get. A dollar from the person who hit. Me and the state I live in is" At fault"

  You didn't even ask if I was ok with it

  Business Response

  Date: 01/31/2024

  Good afternoon ***********************,
  
  I hope this message finds you well. I have carefully reviewed your recent complaint, and I want to express my sincere regret that you are dissatisfied with your experience. As a supervisor with the firm, I take your concerns seriously and have thoroughly examined the details of your case.
  
  Upon review, I noted that your medical bills were successfully paid and reduced, resulting in more funds retained for you. Your legal team worked diligently, securing a take-home amount of 8.6k for you.
  
  I understand your frustration and acknowledge that you signed a retainer agreement, affirming our compensation upon successful resolution of your case. Unfortunately, due to this agreement, we are unable to refund any fees, as you agreed to the terms of your settlement, including the payment of bills and our fees.
  
  I appreciate your understanding in this matter and thank you for the opportunity to clarify these points.
  
  Best regards,

  Tariq

  Client Experience Team

  Business Response

  Date: 01/31/2024

  Good afternoon,

  Upon reviewing the submitted complaint, it appears to be more in the nature of a review rather than a specific complaint seeking resolution.

  We have diligently addressed the concerns raised, providing comprehensive responses and supporting documentation to refute the credibility of the comments.
  

  The assertion that we settled without the client's knowledge has been conclusively countered with evidence demonstrating **************** agreement to the settlement through his signature.

  Given the lack of a clear resolution sought by the client and our efforts to address each concern, I propose marking this case as resolved.Engaging in prolonged back-and-forth exchanges may not prove productive when there is no apparent resolution goal.

  The current interactions seem to be veering towards a more adversarial tone, which is counterproductive to our objective of collaboratively resolving issues with our clients.

  I recommend considering this matter closed unless there are specific and actionable requests from the client that necessitate further attention.

  Thank you for your attention to this matter.

  *****

  Morgan and Morgan

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted MORGAN and MORGAN on November 2, 2023. sign the electronic document which it clearly states that they will then mail you a packet and without a wet signature they cannot submit your documentation to Social Security disability. I have an appointment with Social Security disability on December 19 at 1 PM. I have yet to hear back from an attorney other than her, well this is an assistant and her grossly obnoxious email back to me shouldve told me then it was time to look for a different firm but most importantly Ive wasted my time and energy gotten myself sick worked up to even having a seizure over stressed out due to the fact that this woman will not return any messages, I sent her any email responses will not acknowledge that Ive sent her paperwork for pieces of paper from Social Security cant even get an acknowledgment from her runaround on the phone with these people telling me theyre doing this and doing that again. Cant get an attorney on the phone. Cant get this assistant on the phone and now Im reading through my contract to see what I can do to protect myself due to. This is my life were talking about and my well-being and I never got the packet that they say they wont even turn in your Social Security paperwork until they get the signature this wet copy back from you so theyre criminals they do not speak the truth they have wasted 30plus days of my life. it takes literally five minutes to respond to an email. Nobody can be that busy and if you read the response the way that she addressed me and her email responding back to me when a law office representing you should definitely want to see the documents that Social Security sent you wouldnt you think so???Now, the bigger question is what do I do now?

  Business Response

  Date: 12/07/2023

  Hello Ms. ****************** you for bringing this to our attention. In researching your file with our firm, we noticed that the case staff has been attempting to contact you via your email address. Is this the best way to reach you?

  We will look into this matter internally and request a resolution to your complaint with ************** handling your case. 

  Thank you again and if you have any questions, please reach out to our Client Experience Team. 

  *****

  *******************

  *************

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20969871
  
  I am rejecting this response because:

  as of yesterday, a person from Morgan and Morgan contacted me as to my case. I asked what the firm was actually doing for me and If I really was benefiting from the firm overseeing my case. He stated it  does not help to have an attorney on a disability case meaning the process does not move any faster than  if you handle on your own. At that time I asked to have Morgan and Morgan withdrawn from my case due to I never even received documentation for a wet signature which he also stated was not necessary which was concerning due to most legal matters need a Hard copy of legal documents I have always thought. So the man from the law firm told me I would receive a Release document which was going to be emailed yesterday. I have not received to date and I will be at , on the phone with SS disability my self until I can figure this out. Also, even though stated in my contract application for SSI was also done on my behalf when in fact it was not according to this gentleman yesterday.

  most importantly, I never received the documents for release of this mess. Due to basically yesterday the man said The firm could not help anymore than I could do myself. SS DISABILITY Takes one year for approval which is a crime in it self. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/20/2023

  Good morning,

  We kindly ask that this review be removed. This matter has been handled internally and the client was able to speak with the case developer on 12/12 after she rejected our response. 

   

  Voicemail Received
  
  Dec 12 ************************* - Case Developer
   had a task
  Status - Completed
  Associated Object Name
  **************************** vs SSA
  Description
  voicemail rcvd from cl - handled

  Disability cases are extremely sensitive and require scrutinous attention which causes some stress to the clients since they do not always understand how it works. 

  We consider this matter handled and resolved.

  Thank you for your consideration. 

  ******

  Business Response

  Date: 12/29/2023

  Hello ********,

  I have taken a further look into things. I see we had emailed you a letter if withdraw from your SSA claim December 21. I have attached a screen grab from our files which are timestamped. Please let us know if you have not received this. If you want the quickest response possible, please email *******************. 

  I truly hope we were able to provide a resolution for you with this inquiry and I wish you the best of luck with your SSA claim. Please let us know if there is anything else we can assist you with and we will be happy to help! 

  -*********************;

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You didn’t. Tell us in three week after you said you would take our case that you decided you wouldn’t take it .keep taking the money cases and not caring about people like you say In your message. Just another law firm looking for a easy pay day

  Business Response

  Date: 12/07/2023

  Hello ******

  We are so sorry that we were not able to help you with your case and for the delay in communicating this decision to you. We strive to help everyone that we can, but there are many factors that go in to determining whether we can take on a case. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit or your injuries are not valid. If you feel you didn’t receive sufficient attention to your claim, please reach out to us.  

  Tariq

  Client Experience Team

  ******************* * *************

• Initial Complaint

  Date:12/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like them to leave us alone.
  The worst mistake we made was to call them and hire them.there conduct very rude uncaring or concerns about us or anything we requested or said. Sadly even after told we no longer want to be represented by them they continue to harass us

  Business Response

  Date: 12/07/2023

  Hello Mr. *******

  We are very sorry to hear that your experience with our firm was not as you expected. You mention that we continue to harass you and I would like to look into this further if you allow me.

  Please reach out to our Client Experience Team so we can assist you further. 

  Thank you!

  Client Experience Team

  ******************* 
  
  ***** ********

• Initial Complaint

  Date:12/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling and emailing my lawyer and paralegal for over 2 weeks to get an update on my case. They have yet to return my calls or emails, I have escalated to the Customer Experience depart and was promised a call back. Still nothing, I called my paralegal AGAIN and finally got an answer when I asked for an update and she couldn't tell me anything. Why am I paying you and you aren't doing anything? I shouldn't have to keep calling in asking for updates or escalating my case. This is unacceptable to me as a paying client.

  Business Response

  Date: 12/07/2023

  Hello *******

  I am so sorry to hear about your struggle in receiving an update on your settlement. I just wanted to let you know that we have escalated this matter to be handled by management with the intention to provide you with recent updates. 

  ******* we appreciate your patience throughout this wait and we thank you for bringing this to our attention. 

  You are welcome to reach out to us if you have further questions. 

  Tariq

  Client Experience Department

  *******************
  
  ***** ********

   

  Business Response

  Date: 12/07/2023

  Good morning, 

  Since the last response to this complaint, we received information from the attorney regarding his recent conversation with the client. The message reads as follows. 

  "Hello Team, 
  
  
  I contacted the client last night and had a lengthy talk with her. I answered all her questions and cured all her concerns. She was satisfied with the call. 
  
  
  After receiving this email, I once again called her. I asked her to please remove the BBB complaint. She agreed. The client told me that once she removes the complaint, she will text me. 
  
  Abiel O** 
  Attorney
  
  ** ***** ********
  ** ***** ********
  ** *** ********* **** ***** ***** ****** ** ******

   

  We hope this new information and resolution will be considered in your decision to remove the complaint. 

  As always, thank you for your consideration.

   

  Customer Answer

  Date: 12/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have heard from my lawyer and am satisfied with the resolution. Can you please close this case?
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:12/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I was involved in a rear end accident so therefore I hired Morgan & Morgan and I spoke to someone in January to get my case started. Other than a quick phone call in May I have not spoken to anyone since. My case manager who is Jerermy Skinner doesn’t answer the phone nor does he respond to any of the voicemails I have left him. At this point I feel like going to a different firm because this is ineffective counsel.

  Business Response

  Date: 12/07/2023

  Hello ****

  We are truly sorry to hear about your unfavorable experience with our firm. 

  While we cannot discuss the specifics of your case in this open forum, we are sorry to see we didn’t meet your expectations regarding communication from your legal team.

  Allow us to address this with our team and make sure you receive the update you have been requesting regarding your case. 

  If you want to share more about what issues you’re facing, please feel free to email us at [email protected].

  Thank you!

  Client Experience Team 

  ***** ********

   

  Business Response

  Date: 12/08/2023

  Good morning,

  We kindly request for the removal of this complaint given the recent response we received from the case staff and managing partner assigned to this case. 

  Please see below;

  "Please see attached screenshots of my Teams and my email. I have received not a single call from this client nor a single email. The review is false or the client has been calling the wrong person and that person has not informed me. This case settled back in May approximately a week after I was assigned the case and we are working on reductions. The bills are over 40,000.00 and it is a 10K policy. I will reach out to client.
  
  Jeremy ******* 
  Attorney
  
  ** ***** ********
  ** ***** ********
  ** ** * ****** **** ***** ***** ******** ** ******

   

  We are including screenshots of the pages where case staff is able to view calls and emails from the client. As you can see they are both blank, which means the client's claim is false. 

   

  Thank you for your consideration and have a great day!

   

   

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident July of 2022 and hired Morgan and Morgan. I began physical therapy but wasn’t able to complete it due to scheduling. Once I let my lawyer know he ceased all contact. I wasn’t able to contact him for months after informing him I was no longer able to attend physical therapy. The few times i did talk to the lawyer, he had me drive to gather paper work from the urgent care I visited because he was unable to reach them. I requested to settle over a year ago from a rear ended accident but have been getting the runaround ever since. If you could please assist me with settling this it would be great thank you.

  Business Response

  Date: 12/05/2023

  Hello *******

  We are sorry to hear about your experience with the legal team handling your case and we understand the frustration of having a case take longer than expected. It is not uncommon for some cases to take longer to settle especially if there is more than one case involved, however, we will address this with your case staff in an attempt to have them reach out to you with a plan of action and an update. 

  We do appreciate your patience during all this time you have allowed us to represent you and ask that you please allow us sufficient time to make your experience a better one. 

  Thank you!

  Business Response

  Date: 12/08/2023

  Good morning, 

  The attorney has responded to our department after speaking with the client on 12/06/23. The client has been thoroughly explained how some cases take longer to settle, and the case staff is working hard to get the best settlement for the client. The client is just very anxious about closing the case and does not understand the legal work involved. 

  Attached is the email response from the attorney. 

   

  "I spoke to the client yesterday and am still working on getting the BBB review pulled.
  
  Megan G******* 
  Attorney
  
  ** ***** ********
  ** ***** *********
  
  We kindly ask that this complaint be removed. 

  Thank you!

  Judith

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get on contact with my case supervisor for over 12 months and keep getting the run around and have had my case escalated to management but still get no call back from my case supervisor. I was told I received payment from the law firm but they couldn't reach me.once I did contact them they can never put me through to anybody who can legally discuss my case. I never get a call back or follow up

  Business Response

  Date: 12/05/2023

  Good afternoon, 

  We kindly request for this complaint to be removed. The client states there has been little contact however, the case staff has attempted to reach the client on numerous occasions to no avail. 

  Please see below:

  "Good afternoon,
  
  We attempted to return your call but were unsuccessful in reaching you.
  
  Unfortunately, the deadline to execute your settlement release with ******** has passed. We, along with Simpluris, our claims administrator, sent multiple forms of correspondence to you stating that you had until March 19th to accept the settlement offer and sign the settlement release.
  
  Since you did not accept your settlement offer, our firm will be closing your ******** August 2021 Data Breach file, your ******** settlement offer has been permanently withdrawn, and you will need to find *********** to represent you if you wish to pursue your claim.
  
  Thank you,
  Morgan & Morgan TMobile Data Breach Team"

  We appreciate your attention to our request and look forward to the removal of this complaint. 

  Please contact us if you have additional questions. 

  Thank you!

   

  Business Response

  Date: 12/05/2023

  Hello ****,

  We are sorry to hear about your experience with our firm, however, we are also surprised that you mention that there has been lack of communication from our team when there have been multiple attempts to reach you even before you submitted this complaint. We have on record the last email our case team sent you dated 08/15/2023 however, they did not receive your response. 

  We strive to provide excellent service to all our clients and please know that this has been our intention all along while handling your case. 

  If you would like to discuss this further you are welcome to reach out to us at ******************* or **************. 

  Thank you!