Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morgan & Morgan has 93 locations, listed below.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  230 N Woodland Blvd Suite 308 Deland, FL 32720-4289

• 

  Morgan & Morgan

  14229 US 441 Tavares, FL 32778

• 

  Morgan & Morgan

  15 Constitution Dr Suite 106 Concord, NH 03301

• 

  Morgan & Morgan

  603 Stanwix St Ste 1825 Pittsburgh, PA 15222-1441

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morgan & Morgan September of 2022 for a car accident. It has been 11 months and I am not getting a reasonable response to why my case is not settled yet being that it was only a PIP settlement. I do not have a closing date. Communication is absolutely terrible. Why am I paying them 33% for not doing their job!!!!! case manager name is karylyn M****** She even had ME calling Baptist to request medical bills…. I feel I am not getting the appropriate service I requested, deserve nor paying for. I am not given a valid response. I believe I am being ripped off.

  Business Response

  Date: 09/05/2023

  Dear Mrs. ********

  I hope this message finds you well. We want to sincerely thank you for reaching out to us and bringing your concerns to our attention. Your satisfaction is of utmost importance to us, and we appreciate your patience throughout this process.
  Upon a thorough review of your case, we can confirm that your dedicated legal team is diligently working to bring your case to a conclusion so that you can receive any proceeds you are entitled to. We understand that the wait can be frustrating, but please be assured that we are committed to resolving this matter in your favor.

  One issue we have identified is that Baptist Medical did not bill correctly, which has caused a temporary hiccup in the process. Rest assured that we are actively addressing this matter to ensure a swift resolution. Sometimes, you may have been asked to make direct contact with hospitals because they tend to respond more promptly to clients than to us, which expedites the resolution process

  Regarding your daughter's case, we anticipate that once the 90-day period has passed, we will be able to release the DCD check that is currently being held for that case. We understand the importance of these funds to you and your family, and we are committed to facilitating this process as smoothly as possible. Should you encounter any further issues or have any questions in the future, please do not hesitate to reach out to our dedicated Customer Experience team at [email protected]. They are here to provide you with any assistance and support you may require during this journey.
  

  Thank you once again for choosing us to represent you in this matter. 

  Tariq

  Client Experience

  Morgan and Morgan

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan and Morgan has grossly mistreated my case. I understand that my specific case isn't bringing in millions.But I deserve to be treated as you say you treat your clients. I have literally done 90 percent of their job for them. Two weeks ago they knew my check was issued. It's been sitting in an office and still has another stop before being deposited. This is ridiculous. It could be over another month before someone actually does their job and gets it straightened out. The negligence is sickening. You aren't for the people. You're only for the payback and interest we incur for you. You should be ashamed of representing your company as such. I would like them to just do their job.

  Business Response

  Date: 09/29/2023

  Dear ******

  We apologize for the delay in getting your funds to you. The opposing counsel sent the proceeds check to our Orlando, FL, office, causing an unforeseen delay beyond our control.

  We understand your frustration and take full responsibility. We've resolved the issue, and you should have received your funds by now.

  Your case is important to us, and we regret any inconvenience you've faced. We're committed to improving our processes to prevent such delays in the future.

  Thank you for your patience, and we look forward to closing out your case satisfactorily.

  Sincerely,

  Tariq

  Client Experience

  Morgan and Morgan

   

  Business Response

  Date: 09/29/2023

  Here is the tracking information showing his check has arrived to him since opening this complaint last month.

   

  ******************************************************************************

  Customer Answer

  Date: 10/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a case with Morgan and Morgan that is closed for which a deposit of $ 250 was required. I have been expecting that due deposit and so far I can't have it. It should have been mailed to me since last month. I talked many times to thecase manager Rachel Craft and emailed her many times. Most of the times, there was no follow-up. The customer service is very poor.
  It's not really like advertising about communications and sending required checks to customers.
  My reference number for my case is: *** *** *** I would greatly appreciate to have support for my expected $250 remaining deposit due for many weeks.

  Business Response

  Date: 09/26/2023

  Good afternoon,

  I wish to formally confirm the resolution of the complaint, as the client has successfully received the relevant check. Given that this matter was effectively addressed as of mid-August, I refrained from responding directly to the client.

  For your reference, I have attached documentation verifying this resolution.

  Thank you for your attention to this matter.

  Sincerely,

  Tariq
  

  Business Response

  Date: 09/28/2023

  Good afternoon,
  
  I wish to formally confirm the resolution of the complaint, as the client has successfully received the relevant check. Given that this matter was effectively addressed as of mid-August, I refrained from responding directly to the client.
  
  For your reference, I have attached documentation verifying this resolution.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  Tariq

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a social security case and the lady just didn't do anything about contacting the social security office or never knew what was going on with my claim and just never reached out to contact me about my claim.

  Business Response

  Date: 07/18/2023

  Good afternoon *****

  I hope this message finds you well. I am writing in response to your recent concerns about the lack of communication and progress on your social security case. We appreciate you bringing this matter to our attention, and we understand your frustration and disappointment in the handling of your claim.
  We apologize for any inconvenience caused by the lack of contact and updates from our firm. Your feedback is crucial to us, and we have taken immediate action to address the situation. We have notified your legal team about your concerns, and they will reach out to you promptly to provide you with an update on the status of your claim. We appreciate your patience and understanding as we work to resolve this issue and move your case forward. Your social security case is of utmost importance to us, and we are dedicated to advocating for your best interests.
  Should you have any further questions or require additional information, please do not hesitate to reach out to your legal team. They are prepared to address your concerns, provide updates on your claim, and offer the assistance you need.
  Thank you for your trust in our firm, and for giving us the opportunity to address your concerns. We remain committed to providing you with the highest level of service and support as we work towards a resolution.

  Sincerely,

  Tariq

  Morgan and Morgan

  Client Experience Team

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unsolicited daily repeat phone calls left on my voicemail saying they are "responding to your inquiry." Multiple names left with the same message.
  
  I have NO inquiry. I have had no "injury" or "vehicle injury" ever--and I do not need or want their "services." All callers spoke with an accent that indicates English is [not] their native language.
  
  I have not contacted Morgan and Morgan for anything in the past. I returned one call (a few days leading up to the July 4th holiday to ask who, what and why?
  
  I called back once asking to speak with the last name left on my VM. The "agent" said: "I understand you wish to pursue a case with our company? I corrected her. She then repeated the same phrase "we are responding to your ... inquiry ..." The call was "on a recorded line." I HUNG UP.

  Business Response

  Date: 07/18/2023

  Dear *******

  I hope this message finds you well. I am writing in response to your recent feedback regarding the multiple calls you received from our firm.

  On behalf of our team, please accept our sincerest apologies for any inconvenience or frustration caused by the repeated attempts to contact you.

  Upon investigation, we discovered that there was an open inquiry regarding a potential claim, and our team was attempting to reach you to discuss the matter further.

  We apologize if there was any miscommunication or misunderstanding in our attempts to contact you. We understand that this may have caused you inconvenience or frustration, and for that, we sincerely apologize.

  Please be assured that we have taken immediate action to address this situation. We have closed the open inquiry, and you should not receive any further contact from our firm regarding this matter.

  We deeply regret any disturbance this may have caused you and apologize for any inconvenience it may have created.

  We value your time and privacy, and we apologize for any disruption caused by our efforts to reach you. If you have any further questions or concerns, please do not hesitate to contact us.

  We are committed to resolving any outstanding issues and ensuring that your experience with our firm is a positive one.
  Once again, we extend our apologies for any inconvenience caused and appreciate your understanding in this matter.

  Thank you for bringing this to our attention, as it helps us improve our services and better serve our clients.

  Sincerely,

  Tariq 

  Morgan & Morgan 

  Client Experience Team

  Customer Answer

  Date: 07/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had high hopes for getting the help that I needed involving a legal issue, as Morgan & Morgan touts their firm as a business committed to "working for the people, not the money", or some such prattle. Convinced l, confident, and hopeful, I called the law Offices of Morgan & Morgan, and described my legitimate ( and QUITE valid ) situation, as well as my desired willingness to open a case, and outcome. Not only was I mostly ignored by the representatives, but I was informed that they would not represent my case, in A CONVERSATION THAT LASTED LESS THAN 5 MINUTES. I was not even given the opportunity to describe my situation in full, and was actually INTERRUPTED to be informed that they would not take my case. Quite coldly, at that.
  For a firm that touts itself as one that "fights for the people", I was shocked and incredibly dismayed to find that this was not the case in the least. I had FAITH in this law firm, I had HOPE, only to realize that I had been cruelly misled by false advertisements, insincere compassion, and worst of all, treated as if I didn't matter in the least. I needed assistance, I hoped for some honest help, but the only real truth that I found was that this firm is a lie. I was treated like a worthless commodity and left feeling insignificant and small. I anticipated so much more, had expected and hoped for compassion, understanding, and empathy. Instead , I was hungry up on and left feeling hurt, deceived, and foolish. I regret believing in their false sympathy and my own gullibility in believing their lies.

  Business Response

  Date: 07/18/2023

  Good afternoon ******

  I want to sincerely apologize for the disappointment and frustration you experienced when seeking assistance from our firm. I understand that you had high hopes and expectations, and I regret that we were unable to provide the support you were seeking.

  At Morgan & Morgan, we strive to assist individuals in a wide range of legal matters. However, there are certain case types that fall outside our areas of expertise, and unfortunately, we are unable to handle them.

  Based on the information you provided, it became clear that your specific case did not align with our practice.

  I apologize if this decision was not adequately explained during our conversation, and if our response seemed cold or lacking in compassion.

  We never intended to mislead or make you feel insignificant. Your feedback is important to us, and we will use it to improve our communication and client experience.

  While we cannot assist you with your current legal matter, I genuinely hope that you are able to find the help and support you need. It is crucial to seek legal representation that can provide the appropriate expertise for your specific case.

  Once again, I apologize for any distress caused. We appreciate the opportunity to address your feedback.

  Best regards,

  Tariq 

  Morgan and Morgan

  Client Experience Team

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hit broadside while stopped and followed all requests by Patrick my Morgan and Morgan attorney after many Dr visits and delays I was advised to settle. While deciding all my Dr Apts were canceled by them since the monies were running out, I was advised by Patrick to settle because an animal in the road caused the accident and I wouldn't have a chance on court. I did settle but still needed medical attention and my health insurance fought to help since there was accident involved. I want this case reopened so it can go through the courts properly, I have left messages with Morgan and Morgan and even sent google review hoping someone would contact me.

  Business Response

  Date: 07/06/2023

  Dear *******,

  Thank you for reaching out to us and expressing your concerns regarding your case. We understand the importance of your situation and sympathize with the difficulties you have faced.

  Upon reviewing your case, we regret to inform you that once a case has been settled, it becomes legally binding, and it is generally not possible to reopen it for the purpose of pursuing additional recovery. Settlements are intended to provide a resolution and closure to the legal matter at hand

  In examining the records from last year, we found that you had left a message with John M***** expressing dissatisfaction with the amount you would be receiving. In response to your concerns, your attorney at the time contacted you and provided an explanation of the settlement process. Based on our notes, it was conveyed that you were satisfied with the outcome and your overall experience with our firm. Therefore, we are somewhat surprised by your desire to reopen the case at this point

  We deeply value our clients and their satisfaction, and we apologize if there has been any miscommunication or misunderstanding. 
  
  We appreciate your understanding in this matter and remain committed to assisting you within the bounds of the legal framework. If you have any additional questions or require further clarification, please do not hesitate to contact us directly. Our team is here to support you.
  Thank you for your time and cooperation.
  Sincerely,

  Tariq

  Morgan & Morgan

  Customer Answer

  Date: 07/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I feel I was railroaded into a settlement that was not my liking because I was told I would probably not do any better than I was getting.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 07/25/2023

  Dear Mr. *******

  We hope this letter finds you well. We are writing again in your response to this Better Business Bureau (BBB) complaint you filed regarding a prior settlement secured with our firm. We understand your concerns and would like to address them thoroughly.

  Upon careful review of the case and the documentation in your file, we found email correspondence between you and your attorney, wherein you authorized the attorney to resolve/settle your case, under the condition of receiving at least $6,000 or more in your pocket.

  We have verified that your attorney indeed secured over $10,000 in proceeds for you, exceeding the agreed-upon amount. This demonstrates the successful efforts made on your behalf to maximize the settlement's outcome.

  According to the laws governing legal settlements, once a settlement has been accepted and finalized by both parties, it becomes legally binding. As such, we regret to inform you that, given the circumstances and the existing agreement, we are unable to open a new case or challenge the settlement

  We want to assure you that our priority has always been to act in your best interests, and our legal team worked diligently to achieve the most favorable outcome possible. The settlement reached was the result of the collective efforts of our legal experts and was done in line with the objectives you expressed during the process.

  While we understand your dissatisfaction with the outcome, it is essential to acknowledge that our attorney fulfilled the terms as authorized by you, and the amount secured for you exceeded your initial expectations. We value your feedback and take all complaints seriously, and we apologize if there was any misunderstanding during the course of your case.

  Our commitment to providing quality legal representation remains unwavering, and we would be more than happy to address any other legal matters you may have in the future.

  Thank you for entrusting us with your legal needs, and we wish you the best in all your future endeavors.

  Sincerely,

  Tariq

  Morgan and Morgan

  Client Experience Team

• Initial Complaint

  Date:06/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an accident 1/1/23. Not my fault. I have pretty bad injuries. Morgan and Morgan grabbed my case quickly. They gave me several different doctors to go to. I was told to not provide my medical insurance to the doctors. One of the medical providers they sent me to told me they make special arrangements with the attorneys to get paid from them as to insure more money goes to the attorneys. I was also told they had my back and everything would be fine. I was also told to forward any correspondence to Morgan and Morgan. I did everything asked of me. I filled out and logged information on the app every day. After the initial call my legal tem was changed several times. I barely heard from them at all. I got maybe 3 calls and e-mails in the almost 5 months after the accident. I was told it had to go to litigation. I then received a call that they were dropping my case! I am going to start receiving medical bills that I cannot afford to pay! I’m extremely afraid that I’m going to have to file bankruptcy, lose my home and car etc……. All because I did what they told me to do. Now they want me to agree in writing to allow them to drop the case. I’ve had more correspondence from them regarding dropping the case than the entire time they were supposed to be helping me. They are most definitely not for the people but for their own pockets!

  Business Response

  Date: 07/06/2023

  Dear *******

  We sincerely apologize for the difficulties you have experienced with your case and the resulting concerns you now face. We understand the gravity of your situation and would like to address your points of concern.
  

  First and foremost, we regret that we were unable to proceed with your case as initially anticipated. Unfortunately, there are instances where legal circumstances and the complexities surrounding a case may require a change in approach or even a decision to discontinue pursuing a claim. We apologize for any inconvenience or disappointment this may have caused you.

  Regarding the medical bills and your financial concerns, we understand the burden this places on you. We want to assure you that we have taken steps to address this issue. Laurie, one of our team members, informed you that she had requested for your bills to be waived. May we kindly ask if you have received any correspondence back regarding this matter? We genuinely hope that progress has been made in alleviating this particular worry.

  Furthermore, we have already notified your legal team about your situation and the concerns you have raised. Please let us know if you've since been updated, as I work with your former Case Manager Joshua, to get more information on this issue. 

  Sincerely,

  Tariq 

  Client Experience Department Manager

  Morgan and Morgan

  Business Response

  Date: 07/19/2023

  Hi ******* 

  I understand completely. 

  Rest assured, we are actively working to have the bill waived , though resolution which may take some time. Your patience is greatly appreciated as we diligently work on this on your behalf.

  We value your feedback and remain committed to addressing this issue promptly.

  Updates on our progress will be provided regularly.

  If you have any questions or further details to share, please don't hesitate to contact us.

  - Tariq

  Morgan & Morgan

  Client Experience Team

  Customer Answer

  Date: 07/29/2023

  This complaint has not been resolved.

• Initial Complaint

  Date:05/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Involved in car accident on May 29, 2021 in Gainesville, FL.
  Hired Morgan & Morgan. Lawyer assigned was Ryan L. G******, *** ** **** **** ************ ** ******  I did everything that was necessary and settled for 40,000. After all deductions I received $14,586.07 in July of 2022. They held out a delayed cost deposit in case of any subsequent costs. That deposit would be refunded to me after 90 business days. They owe me $5,280.00 and the only person I can contact is Dee who is in charge of this case now as the former assistant didn’t do her job and I was owed more money than they originally thought. She keeps telling me the check is held up in the Accounting office and she will check with them and get back to me but never does. This has been going on for months and no one contacts me which is wrong and unacceptable. I would appreciate your assistance in this situation.
  Case # ********

  Business Response

  Date: 06/05/2023

  Dear ****,

  Thank you for taking the time to bring your concerns to our attention through the Better Business Bureau. We value your feedback and sincerely apologize for any inconvenience you have experienced with our services.
  As our valued client, we want to assure you that we take your concerns seriously and are committed to resolving this matter promptly. We apologize for the delay in addressing the issue and understand the frustration it may have caused you.
  Upon reviewing your case, we acknowledge the importance of rectifying the situation and have already taken steps to address it. It appears that your attorney, Benjamin Steinberg, was assigned to handle your case.

  We have reached out to him, and he should have contacted you by now to discuss the matter and work towards a resolution going forward.

  In the event that you have any further concerns or require immediate assistance, we recommend reaching out to our Client Experience team at 888-488-0018.

  They will be more than happy to assist you and ensure that your case receives the attention it deserves.

  Thank you, 

  Tariq

  Morgan and Morgan

  Customer Answer

  Date: 06/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the attorney to take care of my class action lawsuit for ******** data breach and they did not get me a fair case settlement. Due to the attorneys, negligence and miscalculations unprofessionalism I provided all my proof and receipts to them about a year ago I wanna to call the question attorney he cursed me out over the phone and threaten me and disrespected me, and was totally, unprofessional and unethical threaten me and told me he would mess my check up and if I kept calling him he would make sure I will get no check at all he told me. Because the settlement amount did not make sense I am seeking my out-of-pocket expenses plus my future losses and expenses due to the fact that I have to pay for identity insurance, which comes out to $7,000-$10,000 and I already paid almost $900 out of pocket for identity insurance due to ********* negligence and I explained that to the attorney, and he purposely did not do the right thing in good faith to resolve the issue and instead he threaten me over the phone

  Business Response

  Date: 05/23/2023

  Dear *******,
  Thank you for reaching out to us. I regret to learn that you are dissatisfied with the settlement you received in your ******** case.
  I understand that you signed the settlement release after being fully aware of the terms and the agreed-upon settlement amount. However, you now believe that you should be entitled to additional compensation.
  Regrettably, once the release has been accepted by ******** and you have received your check, there is no legal recourse to secure additional compensation.
  I acknowledge that you have made several calls regarding this matter, and our attorney, as well as other members of our staff, have provided explanations on multiple occasions.
  Upon reviewing the file, I have found no evidence to support the claim that our attorney acted negligently or unprofessionally during your representation. Furthermore, our Customer Experience department was unable to ascertain any such concerns when inquired.
  I wish you the best of luck, and I hope that we can bring this complaint to a satisfactory conclusion.
  Thank you,
  Tariq

  Customer Answer

  Date: 05/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ***********