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Reviews
This profile includes reviews for IT Works! Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 128 Customer Reviews
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Review fromNancy B
Date: 02/11/2024
1 starNancy B
Date: 02/11/2024
IT DOES NOT WORK ******* that sold it knows nothing about the product. They have no representatives to explain the process " when you ARE NOT losing after being on the product for a MONTH. Don't they have diet coaches??? It does curb appetite I only need to lose 25 lbs yet have not lost 1 lbs in a month? HOW can they claim it works?IT Works! Global, Inc.
Date: 02/12/2024
Hello Nancy,
We are sorry to hear about your concern. Our records show that our Product Coach responded to your support ticket on February 6, 2024, about your concern of not losing weight. They fully explained each product and weight loss strategies. Also, at that time you had only taken the products for 2 weeks and needed to give it more time. We know that all bodies are different and that there are several factors that can affect results. These factors can include but not limited to a person's diet, activity level, different sensitivity levels to the ingredients. We would like to assure you that our Product Coach will be reaching out to you for assistance.
Sincerely,
IT WORKS!Review fromREBECCA C
Date: 01/26/2024
1 starREBECCA C
Date: 01/26/2024
What a scam! I had to pay to cancel cause they said I was under contract to pay for 3 months. I had an allergic reaction to something in the product. My physician told me to STOP using the product. I wish I did my research first but trust a family friend who is selling it. A good read on web is It Works lawsuit.Pyramid scam!IT Works! Global, Inc.
Date: 01/29/2024
Hello *******,
We are sorry to hear about this! We know that all bodies are different and many factors can affect results. These factors may include, but are not limited to, a person's diet, activity level, different levels of sensitivity to ingredients, whether the product was used as directed, etc. Thus, we have listed all the ingredients on our product sheet which can be found on our official website. Your subscription has been canceled and you will no longer be charged any fees. Additionally, we issued a refund for the membership fee. We would be grateful if you could modify your opinion.
Thank you,IT WORKS!
Review fromAndrea S
Date: 01/03/2024
1 starAndrea S
Date: 01/03/2024
What a scam, don't waste your money! There was a mistake on my order and they refused to fix it, they charge you a fee to return items and are just awful. Also, way overpriced. Make a cup of coffee and put some MCT oil in it and you're basically got the same thing for a fraction of the price.IT Works! Global, Inc.
Date: 01/17/2024
Hello ******,
We are sorry to hear about your experience. However, we show that customer service addressed this back on December 12, 2023. Your subscription was cancelled and the membership fee was waived. Sincerely, IT WORKS!Review fromRuth P
Date: 12/22/2023
1 starRuth P
Date: 12/22/2023
I took this product for 1 month. I gained weight! I too found out I was stuck in a 3 month commitment. The last month I gave to my daughter in law. Now I have another month coming. Make it STOP!! How do I cancel?IT Works! Global, Inc.
Date: 12/27/2023
Hi ****,
We are sorry to hear about this matter. Unfortunately, with the information provided we were unable to locate your account. If you could please email us at ********************** with your account ID or phone number, we would be more than happy to assist you.
Thank you,Review fromKassandra F
Date: 12/13/2023
5 starsKassandra F
Date: 12/13/2023
I have drank the coffee for 7 months and it is sooo good. It helped me stop having headaches and I lost weight for the first time in years! Since then, Ive also added their aloe, slimming gummies, and thermofight and I love them all so much!!! Im so happy to finally find a brand where all the ingredients are actually good for you and not just greenwashed.IT Works! Global, Inc.
Date: 12/18/2023
Hello *********,
We are thrilled to hear your story and your ***************. Everyone is different and results will vary. Thank you for your consistency, determination, and willingness to give our products a try. Keep trying our amazing products.
Sincerely,
IT WORKS!
Review fromDonna H
Date: 12/06/2023
1 starDonna H
Date: 12/06/2023
I commented to a post on a friends FB profile and the rep who had her create this post, personally messaged me. Said there was a huge discount on this product and asked if I would be interested.I said sure why not!! I try this product and no better results happened, even with a reduced diet and working out 3 times a week. *** messaged me and asked how it was going, I told her my results and mentioned that I would not be interested in continuing with this product and that was it, so I thought.I was unaware that she had created an account and she had set up a auto renewal. To my shock today another $221.41 was taken from my account.After talking with customer service and find out that she had created this account, they graciously lol cancelled my account. Told me a shipment had already been sent out and I wouldn't get a refund until they have received it back and inspected it.Isn't that ******* AWESOME!!!!!! 2 1/2 weeks before christmas and I am $221. short for my christmas funds, NOT KOOL!!!!!!!!!!This company should be listed as a SCAM!!!!!!! Oh and I will be advertising this all over ************ and wherever I can post it. BUYERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IT Works! Global, Inc.
Date: 12/07/2023
Hi *****,
We are sorry to hear about this matter. Our records show that you contacted customer service on December 6, 2023, in which they gave you the Return/Refund instructions and the mailing address of the ***************** in ******. Please make sure to obtain a tracking number before mailing the package.Sincerely,
IT WORKS!
Review fromCeleste T
Date: 12/03/2023
1 starCeleste T
Date: 12/03/2023
This company is a scam and dishonest I said I was interested in the gummies. I let the distributor talk me into a subscription not knowing it was It Works. I don’t care for this company and never would have gone through with it. She sold it to me as a monthly supply but then come to find out it’s only a two week supply based on her explanation. She was very quick to offer to do all the signing up for me telling me I could cancel at any time. Then come to find out as soon as she processed my payment I find out who the company it. I asked her to cancel it. She said she was busy but would cancel it when she got off the phone. So an hour later I get an email saying it’s too late to cancel. I tried canceling the subscription on my own but now see that I’m in some kind of a 3 month subscription. I want out of this mess. I was scammed by this distributor. I have heard that It Works does a lot of shady stuff. I never signed a 3 month commitment. The distributor did that with out telling me. All I was told is that I could cancel at anytime. I will be sending this crap back as soon as I receive it.IT Works! Global, Inc.
Date: 12/05/2023
Hello *******,
We are sorry to hear about this matter. Our records do show that you attempted to cancel order ********* from December 1, 2023, the same day. However, the order was already in production. We are more than happy to issue you a refund once you receive the product and then mail it back to the warehouse. We will reach out to you with a return label. Please do not refuse the order as it will take much longer to receive a refund and in some cases not at all.
Sincerely,
IT WORKS!Review fromLauren R
Date: 11/30/2023
1 starLauren R
Date: 11/30/2023
0 STARS! ItWorks is a sad excuse for any type of coaching health or weight loss wellness supplements/products. I regret ever selling for them and after looking into the ingredients realized how many HARMFUL chemicals and **** they put into everything they sell. This company should be sued and put out of business! After finding this out about the harmful ingredients/chemicals used I tried to cancel my order which had hair placed and they told me they couldnt do it. I am going to BLOW up social media about this and make sure everyone knows what a scam and horrible company they are all the way around.IT Works! Global, Inc.
Date: 12/05/2023
Hello ******,
Our Product Coach will need specific details and therefore, will be contacting you about your claim.
Sincerely,
IT WORKS!
Review fromDonna G
Date: 11/25/2023
1 starDonna G
Date: 11/25/2023
I answered a social media post on FB that a distributor wanted 10 women who were interested in weight loss etc., I was interested in the post, and reached out to the Distributor. She contacted me after several days. She spoke with me about my health concerns, and I told her my areas of interest. She recommended, product for internal cleanse, and I am an avid coffee drinker, so, I ordered a healthier coffee brand. I also asked if there was an auto shipping option and I explained once I try the product, she would stay in touch with me to see how the product worked and I could add or change my order. Also, the account was in the wrong name Georgia G my name is Donna. When I received the 2nd order, I sent it back USPS and never opened the product. I tracked the package and called IT Works after it was received. Called and spoke with a customer service and confirmed the the package was received it would take 7-10 business days to review package to see if product was opened. And another 7-10 business days to process and return the money to my credit card. I called back on November 14th customer service agent stated the order would be processed between 3 to 5 days of that week. I called back on November 21st and the customer service agent stated the account was in Georgia G and I once again told her that issue was done by IT Works, she confirmed my address and put me on a brief hold, and requested my USPS tracking number that I cannot find and refused to give me a refund based on that information.IT Works! Global, Inc.
Date: 11/28/2023
Hello *****,
We are sorry to hear about this matter.
However,the customer service agent was correct in saying that we do need your tracking number to trace the return of the package. Our records do not show that the order has been received at the warehouse and therefore we cannot issue a refund.
Please refer to the IT WORKS! Refund and Return Policy listed on our website at ***************************************************** - If for any reason you need to return all or a portion of your purchase, we will gladly accept eligible returns of unopened, undamaged products in newcondition within thirty (30) days of the original ship date. Products that have been opened or partially used are not eligible to be returned for a refund or exchange.
REFUNDS:
Refunds for eligible products returned will be processed after the returned items are received and inspected by the *************************. This typically takes about ten (10) days from the date when the return is shipped, depending on the method of shipment. After a purchase is returned, a refund will be processed to the original form of payment used to purchase the order. Depending on the method of payment/credit card used, it may take an additional two (2) to ten (10) business days after a refund is processed to appear in the Customers account. (Processing time dependent on the credit card company.)
REFUSED ORDERS and REFUSAL FEES:
If a package is Refused upon delivery or marked as Return to Sender a $15 Refusal fee will be deducted from the refund. Refused orders may take up to ninety (90) days to reach the ************************* and, depending on the order, may or may not be eligible for a refund.
If you could please provide us with a tracking number that would assist us greatly. Also, we would be willing to expedite the refund, but we do need a tracking number.
Sincerely,
IT WORKS!Review fromBrianna P
Date: 11/11/2023
4 starsBrianna P
Date: 11/11/2023
I previously worked as a distributor with It Works and I didn't have an issue with the products or the company. I do however have an opinion that would make things better for distributors. I feel as though if It Works wants to say they aren't a pyramid scheme they should allow distributors a way to be compensated bonuses without needing high ranks. There shouldn't be the mandatory auto shipment either in order to get your paycheck if you do make anything, a threshold of minimum money before cashing out I understand but you HAVE to purchase something in order to get the money you've worked so hard for? Come on now... I can understand that a lot of customers/people do not like to be cold messaged, I do believe corporate should try and get that to be less robotic and more genuine but I also feel like there should be less of distributors utilizing the same messages and posts. I see great potential in Itworks and although I am NO longer a rep (because of the specific leadership I joined under in 2020-2021 was horendous) I do want to give it another try but i'm being very strategic and smart about who i join under and WHEN I join because I don't want to fall into situations that i've fallen in before. I also feel like because of huge anti-mlm and overall mass trend of MLM hate, it's taking a toll on whether i'd like to try again or not as I do have goals to start my own business (not mlm business) and I don't want that to be affected because I decide to also work with It Works. The anti-mlm videos and mass social media hate on MLM's should open eyes for the new CEO and really help you change things around for the BETTER.IT Works! Global, Inc.
Date: 11/16/2023
Hi *******,
We can appreciate your comments but IT WORKS! had made many strides since 2021. New enhanced Compensation Plan, New Products, New IT WORKS! Perks for customers and special benefits, Training and Business Building for all Ranks, Bonus Incentive Programs for ALL Ranks & Marketing Materials in ****************. Distributors, if qualified are paid bonuses without needing high ranks. Distributors are compensated with promotional bonuses (if qualified) and not limited to high ranks.
Also, we would like to stress it is not a requirement that you purchase a product as stated in Policy 2.2 No Product Purchase Required.
Regarding the *** videos they are targeting many companies not just IT WORKS!
We would love for you to give us a try again. Please visit our website at *************************************
IT WORKS!
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