Reviews

This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rooms To Go has 153 locations, listed below.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
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  Rooms To Go

  5170 S Tamiami Trl Sarasota, FL 34231-4258

  
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  Rooms To Go

  9500 Scenic Dr Port Richey, FL 34668-4653

  
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  Rooms To Go

  1400 44th Ave W Bradenton, FL 34207-1319

  
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  Rooms To Go

  25550 US Highway 19 N Clearwater, FL 33763-2166

  

Review Details

• Review fromRamana T

  Date: 04/19/2024

  1 star

  Ramana T

  Date: 04/19/2024

  Do not purchase furniture from Rooms to go, unless and untill made by *** and inspected
  

  Rooms To Go

  Date: 04/22/2024

  Hi ******! We are sorry to learn of your dissatisfaction with our company and/or the quality of the furniture. Wed love to find out why you feel this way. Care to email us your feedback and order info to **********************************

• Review fromKATHLEEN P

  Date: 04/18/2024

  1 star
  I bought a power recliner for my 90 year old sister. She tried it in the store and liked it as it was supportive and comfortable. She had it for a few weeks and asked me to sit in it. I noticed that there was no support in the seat cushion and the fabric on the leg portion buckled up. Also the power buttons didn't always work. This chair was nothing like the one in the store. I contacted customer service and they sent a rude representative who wouldn't listen to the concerns we had. He sat in the chair and the buttons wouldn't work and asked if it was plugged in. I also told him about the lack of ******* in the seat and he said it just needs to be broken in, and we would hear from them in 3-5 days. I never heard back, and when I called them they said ******* said nothing was wrong with the chair. We only have the chair for a few weeks, and we are having these problems. I wish I would have read these reviews first before buying from them. Terrible furniture, terrible customer service, they lost any future business from me, and I will make sure to let others know of my experience with them.

• Review fromLuz R

  Date: 04/18/2024

  1 star

  Luz R

  Date: 04/18/2024

  DO NOT BUY IN FURNITURE AND WARRANTY IN THIS STORE.We bought in October 2022 a sofa and dining room. We followed the recommendation to get the warranty for 3 years. Few days ago called the customer service of make a claim for the dining room which the crystal ***** is not secure enough and it needs to be replaced as soon as possible as well the chairs are peeled. My surprise was The CUSTUMER SERVICE did not help at all. They asked me to contact directly FORTEGRA. When I called to make the claim, they asked me how long ago I had noticed the problem but because it was about 2-3 months ago and they said the guarantee was only effective if I made a claim within less than a month noticed. So why should I pay a 3-year warranty if I can't use it? This is a fraud for us as consumers.This company should be penalized for selling warranties that cannot be used.
  

  Rooms To Go

  Date: 04/19/2024

  Hi ***! We are truly sorry to hear of the dissatisfaction you encountered with your purchase and trouble with your claim. We'd love to follow up with you regarding this situation if you would send and an email to ********************************* with the details. We look forward to hearing from you!

• Review fromJACOB B

  Date: 04/18/2024

  1 star

  JACOB B

  Date: 04/18/2024

  THIS IS PROBABLY THE WORST FURNITURE FOR THE ***** YOU PAY. THE CHARGES ON MY 0-INTEREST DEAL ARE RIDICULOUS. THEY DELIVERED AN END TABLE THAT WAS DAMAGED AND AGREED TO REPLACE IT FOR FREE. I WAS CHARGED SOMEHOW. THIS COMPANY IS ABSOLUTE TRASH. FINANCING IS **************** SERVICE IS ABSOLUTELY REVOLTING. DO NOT DO BUSINESS WITH. IF I CAN GIVE 0 STARS I WOULD. JB
  

  Rooms To Go

  Date: 04/19/2024

  Hi *****! We are truly sorry to hear you did not have an overall 5-star experience most of our customers have. Wed like to see how we can help. Please reach out to us by emailing **********************************

• Review fromStephanie D

  Date: 04/15/2024

  1 star

  Stephanie D

  Date: 04/15/2024

  WARNING-DO NOT PURCHASE A MATTRESS FROM THIS STORE!!! My husband and I purchased a Tempur-Pedic mattress from Rooms to go at the *********** location 3 weeks ago and have been lied to, and scammed. Do not waste your money with this company! We were in the store for 2 days speaking with *** the salesman. We wanted to make sure this was the bed for us, all of our options. We have had the Serta IComfort mattress for many years and have loved it. *** sold us on the Temper-Pedic, because he told us we had nothing to worry about, we had a 90 day sleep trial period and all we would lose if we returned it was $168 restocking fee. After 2 days of going back and forth on what we really wanted to do, we went ahead and bought the Temper-Pedic mattress for almost $4,000. We also ended up purchasing a whole new bedroom set. So $6,800 later, here I am writing a negative review. Why? Because ******* Rooms To Go lied to us! At no point in time in the 2 days we spent in the store were the words, you may ONLY return the mattress to get a mattress equal in price or greater. We bought the most expensive mattress in the store. The manager at this location, she was beyond rude, zero sympathy or empathy. She kept saying the paper with this information is in the packet. Umm excuse me?! So what they do is, lie to you during the sale. After you purchase the mattress, they give you your paperwork with the no refund policy on mattresses. Yes, you heard me correctly! After you've purchased! Actually, we didn't even get paperwork because the printer wasn't working. Even if we did, at what point is this ok to do to people. We didn't want a full refund, we wanted a serta mattress that was $2,000. So now, I've canceled my order completely, so they lost the sale on the bedroom furniture and I'm going to keep fighting the mattress sale. I'm telling everyone to stay clear away from Rooms To Go! The manager is horrible, the salesman lied to us. DO NOT BUY A MATTRESS FROM THIS STORE!
  

  Rooms To Go

  Date: 04/16/2024

  We are sorry to learn that your recent visit was disappointing. Wed love to look into this situation for you. Can you please email us your order details and concerns to us at ********************************** We hope to hear from you soon!

• Review fromKelly S

  Date: 04/14/2024

  1 star

  Kelly S

  Date: 04/14/2024

  Very dsappointed and new d some to help me have room Togo to ***************** rooms **** legally should be able to not lower my credit limit Im not a child Im a grown woman not ******** they made a credit limit too low to buy a piece of furniture and there in buisness to sell furniture I want something done a credit limit amount of five thousand dollars I paid them on time on the one picture I bought
  

  Rooms To Go

  Date: 04/15/2024

  Hi *****! We are truly sorry to learn of the disappointment experienced regarding your financing. Please note that Rooms To Go is solely the retailer. We show you financed the purchase you made with us through ********* *******. Unfortunately, we do not have access to financing accounts nor send any information to the credit bureaus. We advise you reaching out to ************** directly regarding your credit limit concerns for assistance. Should you have any further questions or concerns regarding your furniture, please dont hesitate to send an email to **********************************

• Review fromK. S.

  Date: 04/09/2024

  1 star

  K. S.

  Date: 04/09/2024

  I believe I left my previous review on the wrong RTG. If so I apologize.Ive been buying furniture from RTG since my first apartment 20 years ago. Never any issues. We moved to ******** ******** bought ** the *************************** beachside walk which is comfy and beautiful. It was delivered 10/2022. When we bought the sofa they led us to believe it had a great warranty for 3 years including years. There are now multiple tears in the seams of the sofa. One is almost 7 long another 4 long. We didnt want them to replace the entire slip cover (cushion covers) only the frame slip cover. But because these tears are in the seams they are not willing to help in anyway. My husband just order a new sofa from them that was delivered a week ago. Due to the poor customer service, poor quality (that has clearly gone down hill) their unwillingness to help we have serious concerns about the new sofa and want them to come pick it up so we can buy from somewhere more trustworthy, reliable and honorable. We are even willing to buy an entire new slipcover at a discounted rate in hopes this was just a manufacturer mistake and wont happen again. Their unwillingness to support / help in anyway leads us to believe they do not take pride in their work and will say anything you want to hear to get you to make a purchase. ***** (the associate) said ALL TEARS ARE COVERED FOR 3 years not all tears excluding the seams. I am very let down and wish they were more cooperative and willing to help or work with us in some way. They have lost 4 loyal customers due to this. My mother, husband, myself and even my ex-husband. ?? unfortunately by the way they are handling this, 4 loyal customers doesnt matter much to them. Very disappointed and will no longer be recommending RTG to friends or family. I used to LOVE RTG and recommended it to any one who would ask. Its a shame thats no longer the case.
  

  Rooms To Go

  Date: 04/15/2024

  Hi *****! We are truly sorry to learn of your disappointment with your sleeper and trouble with your claim. Wed like to see how we can help. Please send an email to ********************************* with your concerns and order details.

  K. S.

  Date: 04/15/2024

  *** tried responding back to the claims department with zero response.

• Review fromCandice T

  Date: 04/05/2024

  1 star

  Candice T

  Date: 04/05/2024

  Customer service owes me hours of my life back, spent calling to follow up trying to return 2 pillows I ordered that were the wrong print. I have been trying to return the unopened box of pillows I spent $70 on for months now! Every time it's the same story. They will get back to me, but they don't. I wait a week and call again. Same story. Crazy!!
  
  
  
  
  
  

  Rooms To Go

  Date: 04/08/2024

  Hi *******! We are truly sorry to hear of the unpleasant experience
  regarding your 2 pillows and the trouble with getting your issue resolved.
  Please email your order details and a description of what was received as well
  as the pillows you were to receive to ********************.

• Review fromB. C.

  Date: 04/02/2024

  1 star

  B. C.

  Date: 04/02/2024

  I recently purchased a leather sectional. The skin of the leather is ultra thin which damages easily. A Rooms To Go technician investigated the damages and stated the leather was over pressed and he would suggest a re-select. He also didn't want to try and repair since the sectional was only a couple weeks old. Rooms To Go denied the re-select and said the damages we not covered under warranty. I have made several attempts to resolve this issue but Rooms To Go continues to stand by the warranty coverage and not consider the manufacturing defect identified by their own employee.
  

  Rooms To Go

  Date: 04/03/2024

  Hi ****! We are truly sorry to learn of the issues you are experiencing
  regarding your living room furniture and trouble with your claim. Our records
  show the service report deemed no vendor related damage was found on any of the
  pieces to the sectional. We regret consequential damage is not covered under
  the terms of the warranty; therefore, apologize for any frustration this may
  cause. Should you have any other concerns, please don’t hesitate to email us at
  ********************.

  B. C.

  Date: 04/04/2024

  Hi, you still have not addressed the issue about the leather being poor quality and the fact that your technician identified it being over pressed which is a manufacturing defect. You would not know how thin the leather until it cuts and peels. The sectional was advertised as a quality leather product. Since the leather is poor quality, I would consider this as fraud. How many other complaints have you received on this line of furniture? Is there a reason that reviews are not available for this project? Most of our furniture we own was purchased through *** and customer service was excellent. What changed?

• Review fromRobina R

  Date: 03/25/2024

  2 stars

  Robina R

  Date: 03/25/2024

  I recently purchased a mattress, pillows & a mattress topper...The ******************* topper are great & one of the pillows is working out as well...The second pillow is not working out, it's a little fluffy for me & so I wanted to exchange it for one that would be less fluffy... I was told by the Mgr, that due to health concerns pillows were not returnable/exchangable. I feel like this should have been made more clear by the salesman at the time of the purchase, but maybe because I was buying a cooling pillow, priced at $200.00, he felt it wasn't that important to stress the fact that you should really love the pillow before making the choice in the 5 to 10 minutes you can spend lying on a pillow in the store. Upon hearing about these health concerns, I remarked that you can return a bathing suit you don't like or underwear that could cause far more health concerns than a pillow that had a pillow protector & a pillow case on it...Not sure why you can exchange a mattress you've slept on for thirty days but not a pillow you used 1 night and realized it wasn't for you... Rooms to Go will not be getting anymore of my ************ will let my ******************* know they don't stand behind there products or for their customers either.
  

  Rooms To Go

  Date: 03/26/2024

  Hi ******! We are sorry to learn of the issues with your pillows and trouble with the local store. Wed love to look into this for you. Please email your details and concerns to **********************************