Reviews

This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rooms To Go has 153 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
• 

  Rooms To Go

  7035 US Highway 19 N Pinellas Park, FL 33781-4609

  
• 

  Rooms To Go

  4800 S Cleveland Ave Fort Myers, FL 33907-1320

  
• 

  Rooms To Go

  4315 E Independence Blvd Charlotte, NC 28205-7401

  
• 

  Rooms To Go

  4144 Chapel Hill Blvd Durham, NC 27707-2503

Review Details

• Review fromKatherine K

  Date: 02/03/2024

  1 star

  Katherine K

  Date: 02/03/2024

  Horrible experience trying to deal with Guard It warranty. The store made it seem like it wouldnt be such a hassle but it is. Our couch has an isolated pee stain in the cushion, which isnt visible, and a small area on the corner of the couch with loose and fabric. Our main concern was when I sat on the couch. It made a cracking sound, and now when we sit on it, it sinks in. They told me they couldnt do anything due to the excessive pet damage, and there isnt any excessive pet damage. They wont even address the main concern of the couch making the cracking sound and is now sinking in and just brushing away out concerns by saying its all a pet issue when it isnt. Horrible customer service, and having to go between them and ******* just to be told by both basically its not their problem. ******* tells me to speak to rooms to go, and rooms to go tells me to speak to ******* and its frustrating. Im trying to tell them there isnt excessive pet damage and they dont care to even take in what I say. Pretty much just told it is what it is. Their warranty is a scam and they will do anything not to honor it. Ive read many similar reviews in regards to their gaurd it warranty and will no longer be doing business with them. I know Im just one customer but this is ridiculous. ********************** needs to improve on this sort of situation and needs a better warranty system. As well as better customer service. Im tired of emailing them, and upset with the fact that I had to email them to get an update. We were told by the tech rooms to go would reach out but never said when. So I reached out a week later to find out it was denied and they probably wouldnt have bothered to tell us. And I also asked the customer service to inform some sort of management in my emails and they never did. I hope rooms to go sees this and fixes their customer service system. Order #********
  

  Rooms To Go

  Date: 02/06/2024

  *********, we're sorry to hear about the trouble you're experiencing with your furniture and the Fortegra claim. We'd love to look into the situation further. Please email your order info and these details to us at ********************************** Please be sure to include your BBB review number. 

• Review fromAmanda O

  Date: 02/03/2024

  1 star

  Amanda O

  Date: 02/03/2024

  Buyer beware!!!! This company will rip you off and there are zero refunds for in-store purchases unless you cancel before you even receive it. I bought a power reclining leather couch and loveseat from rooms to go ******* just a few days ago. The furniture delivered felt nothing like the one in the store. In fact, it is very uncomfortable and feels like office furniture. I am unhappy with it and want a refund...NOT a reselection. Terrible business ethics. The salesperson got lucky, skating by as fast as she could. ****** company!!
  

  Rooms To Go

  Date: 02/06/2024

  ******, we're sorry to hear you're dissatisfied with your furniture. Please email your order info and concerns to ********************************* and we'd be happy to look into this for you. Please be sure to include your BBB review number. 

• Review fromSam A

  Date: 02/02/2024

  1 star

  Sam A

  Date: 02/02/2024

  I purchased 2 twin mattress (king split). We did not like the firmness of the mattress. I decided to exchange the mattress with in your 90 days trail policy.. I have to buy a mattress for greater value and I selected a king size in stead of king split.According to Rooms to Go policy I should pay $168.00 for the exchange. The salesman charged me a 20% restocking fee which is not mentioned in your 90 days trail policy attached.I demand refunding the 20% restocking fees and I am welling to par $168.00.Regards,***
  

  Rooms To Go

  Date: 02/06/2024

  ***, we would be happy to look into this situation further. Can you please email your order number and these details to ********************************* along with your BBB review number? 

• Review fromQamar k

  Date: 02/01/2024

  1 star

  Qamar k

  Date: 02/01/2024

  We purchased the Headliner Leather 6 ************* Reclining Sectional with the protection plan. One of the seams came loose within a year. We contacted the customer service. we were told it's not covered in the protection plan. Very disappointed that workmanship is not covered.
  

  Rooms To Go

  Date: 02/02/2024

  *****, we're sorry to hear about the issue with the seam on your sofa. Please email these details and your order info to ********************************* and we'd be happy to look into the situation further. 

• Review fromMegan D

  Date: 01/30/2024

  1 star

  Megan D

  Date: 01/30/2024

  Horrible customer service. Tried a mattress for one night and did not like the way we slept and tried to exchange and company would not allow.
  

  Rooms To Go

  Date: 02/01/2024

  Hi *****. We're sorry your mattress didn't meet your needs. Please email your concerns and order details to us at ********************************* and we'd be happy to see what options are available. 

• Review fromKyara F

  Date: 01/28/2024

  1 star

  Kyara F

  Date: 01/28/2024

  They are CONSISTENT....Consistently providing horrible customer service Consistently hiring delivery people who make you feel like you were eating their time.Consistently selling sub par furniture We bought a sectional June of 22 and it would never stay connected. Had them come out and they consistently sent the wrong parts. Until January of 23 we expressed getting tired of the run around and they gave a full refund to use towards another sectional. The current sectional we've had since Feb 23, the stitching is fraying and separating. They had an adjuster come out and take pics. They agreed to send a new chaise pillow replacement but not the other chairs that are under warranty and have the same issue. The adjuster came mid December and the new pillow was delivered mid January 24. The chaise pillow that was sent was for the wrong direction. The delivery guy would not remove the old one. Said he didn't receive instructions to take it and dropped off the new one. He took a pic of it in our house and left. We immediately called to inform them of the wrong pillow being delivered and was told it can take up to 90 days for it complaint to be addressed.
  

  Rooms To Go

  Date: 02/01/2024

  *****, we're sorry to hear about the issues you're experiencing and we'd love to try and help. Please email your order info and concerns to ************ so we can look into this for you. 

• Review fromLauren K

  Date: 01/24/2024

  1 star

  Lauren K

  Date: 01/24/2024

  We have been ordering from Roomstogo for years and have had few issues but this most recent time was a disaster. I have never seen such horrible customer service/ communication in terms of delivery. We very clearly set a delivery date for 3 bedrooms worth of furniture for Wednesday Jan 17th. We do not live at that house (we are getting it ready for an AirBnb) so I drove over before the scheduled time after receiving a confirmation a few days prior that it was on time and ready to be delivered. I called that day considering I received no email or text from them confirming the delivery, and I was told due to weather, they pushed it back to the next day. (NO mention of this prior to my call). We were unable to retrieve the furniture the next day so my husband called to reschedule and they told him Wednesday the 24th from 1-6 pm. He received texts and emails showing a different time so he called to confirm it is indeed 1-6 pm. He received a voicemail the morning of the 24th ALSO confirming the delivery was for 1-6 pm, but around 8 AM he receives a call that the delivery people were in front of the house. We were unable to get the furniture into the house because nobody was there since we planned to be there for the 1 pm delivery. We were told "there is nothing we can do about it now."This was such poor communication on all ends.
  

  Rooms To Go

  Date: 01/25/2024

  ****** we're so disappointed to hear about the issues you've been experiencing with your delivery. Please email your order info and the details to ********************************* and we'd be happy to try and help! 

• Review fromKatlyn O

  Date: 01/24/2024

  1 star

  Katlyn O

  Date: 01/24/2024

  Do not purchase anything from this company. They lie about their warranty coverage. My seams busted on the back of my couch cushions and that is not covered by the warranty that I paid extra for. Seams and zippers are not covered which is ridiculous because what else could happen to the cushion?? Because this is not covered and I didnt want my $3000 couch to be broken, I tried to order parts from their parts department. I started this process over EIGHT MONTHS AGO and still have not received cushions or any update. I move to *******, and when I originally placed, the order was told that the cushion covers could be sent directly to me. Four months later I was told that they do not ship to ******* because its too expensive. I finally find an address that they can be sent to in ***** where I will have to pay AGAIN out of pocket to have them shipped to me. I gave them the new address, three months ago, and they still have not been shipped. Anytime I called they said they cannot give me an update because they do not have access to contact their parts department directly, and must email them. They then always say they will call me back with an update. I have called over 20 times at this point and can never get an update. I will be putting in a complaint with the Better Business Bureau as they have taken funds from me and not delivered on the parts promised. These are supposed to be sent within 90 days of payment. This place is an absolute scam and your business is better directed elsewhere.
  

  Rooms To Go

  Date: 01/25/2024

  ******, we're definitely concerned to hear that you haven't received your replacement cushions yet. Please email the original purchase details for the sofa and these details to ********************************* so we can look into this further. 

• Review fromAnthony M

  Date: 01/23/2024

  1 star

  Anthony M

  Date: 01/23/2024

  Purchased items worth over $7,000 One of the items a sectional its extremely uncomfortable making you sink into the sofa. My grandfather cannot get up once he sits I On the sofa. Purchased the protection plan. I was told that I could do a re-selection regardless of whether there was a manufactory issue. They said that the only difference was that if there was not a manufactory issue we would need to pay restocking fee. They sent the technician who stated that there is no manufacturing issues and the store is now saying that there is nothing they will do about the sectional. They are the worse store to buy from. And I am requesting a replacement or reimbursement of money
  

  Rooms To Go

  Date: 01/24/2024

  Hi *******! We're sorry to hear that your sectional is not working for you. We'd be happy to look into the situation further. Please email your concerns and order details to us at *********************************. 

• Review fromFrederick M

  Date: 01/22/2024

  1 star

  Frederick M

  Date: 01/22/2024

  had purchased sofa power recliner after a 2 years the recliner started to sink down and also the fake leather on the sides started to peal now only if it was real leather dont peal i had leather recliner they never peal because it was real but rooms to go sells fake leather that dont last at all and we paid for 3 year warranty the sale lady told us that the warranty should cover so after this happen to sofa i reported to ******* PROTECTION PRODUCTS they so fake and liars they send a lazy technician only looked under the recliner and stappled under my recliner i dont know why he do that i thought he came to repair my recliner took the same picture i had taken and send again, so now they said they cant repair it. so we went to store waste of time they wont or cant do anything but when i spoken to one of their agent she told me that if they can repair it they would exchange it so i guess she lied just to get rid of me for not responding to me anymore not so freaking professional we think on calling and reporting this for better resolution to the media like channel 5 heck all networks and The Consumers Affairs.
  

  Rooms To Go

  Date: 01/23/2024

  Hi *********! We're sorry to learn about the issues you're experiencing with your recliner. We'd love to look into the situation further. Can you please email your order info and feedback to us at *********************************?