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Business Profile

Furniture Stores

Rooms To Go

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rooms To Go has 153 locations, listed below.

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    Customer Review Ratings

    1.34

    Average of 747 Customer Reviews

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    Review Details

    • Marco S

      Date: 04/27/2025

      Marco S

      Date: 04/27/2025

      It's actually 0 starts, but I don' t have that choice. Rooms to Go has a sweet scam going. This is the biggest rip-off going at Rooms to GO. I bough a $200 pillow, the Bedgear Storm 2.0 Pillow SKU: 59906338 that is absolute crap and not even worth 40 bucks. The rip-off? I tried taking it back after a week of giving it a fair shot and management at the store told me that returns are not allowed. So they talk up a pillow, never mention that is not refundable and when you tell them the pillow is not worth $200 they refuse to refund it. It a con and I will never buy anything there anymore. The concept of customer care is non-existant there, people are just a target for their scamming.

      Rooms To Go

      Date: 04/29/2025

      Hi *****! We are sorry for any disappointment experienced
      with the pillow and service. We’d be happy to look into the situation for you. Please
      email your order information and details of the product issue you are having to
      ********************.

    • Becky R

      Date: 04/25/2025

      Becky R

      Date: 04/25/2025

      Will not work with customers. Placed an order online and financed it through their in house financing. Got an email to verify my purchase which looked generic and fraudulent so I was leery about it. Called and when they started asking personal questions like date of birth and social security number, I questioned why they needed personal information just to verify my purchase since they werent the finance department. They immediately cancelled my order and said would have to repurchase but only could be done in person at a store which is 2 hours away. The lady from the verification department was very rude. The supervisor was also not willing to resolve the issue either. I will be taking my money and going somewhere else. Do not recommend purchasing from this retailer. Poor customer service.

      Rooms To Go

      Date: 04/29/2025

      Hi *****! We are sorry to learn of your experience. Should you need further assistance, please dont hesitate to email us at **********************************

    • Koloud E

      Date: 04/24/2025

      Koloud E

      Date: 04/24/2025

      If there was less than 1 star that's what I would give rooms to go. Their customer care team does not care for the customer at all and their promise to allow you to return something within 48 hours is BS. After being told I can return all of a sudden I can't return it..only exchange.

      Rooms To Go

      Date: 04/25/2025

      Hi ******! We are sorry to learn of your experience but are
      happy to see the issues have been resolved for you. Please email us at ******************** should you have
      other concerns.

    • neal a

      Date: 04/22/2025

      My College Student Daughter order $1,000 worth of furniture and unfortunately she does not have the income to pay for it. I got involved before the items were delivered, but had been shipped, but Representative stated we would have to wait to be delivered in order to send back. Once items were delivered. representative then stated they could not take back since it HAD been delivered. After multiple phone calls and emails now 2 months later furniture is still Sitting in original Boxes in our Home. I guess we are just going to donate Brand New furniture to ******** ***, *** these companies care nothing about there customer base. We have purchased probable $10K worth of furniture over the years. No wonder these type companies are going out of business. Good Luck dealing with these people.

    • Balaji G

      Date: 04/22/2025

      Balaji G

      Date: 04/22/2025

      Never buy anything with room to go cheap quality And don't buy the extended warranty that is the worst company

      Rooms To Go

      Date: 04/23/2025

      Hi Balaji! We are sorry to learn of your disappointment regarding your purchase order. Wed be happy to look into this further. Please email your order information and details of the issue to **********************************

    • shabarinath d

      Date: 04/15/2025

      shabarinath d

      Date: 04/15/2025

      I bought a sofa from Room to Go with an extended warranty, and within the first year, I started experiencing padding issues. We reached out to their service team, and a technician came out, added some foam, and told us to keep using it. Fast forward just five months, and the same issue reappeared with the padding. Unfortunately, by then, we were outside the one-year window.When I turned to the extended warranty, I was told it wouldnt be covered and my claim was rejected. This is extremely frustrating, especially since the sales *** sold the sofa with incorrect information, leading me to believe that the warranty would cover such issues.Most people assume that an extended warranty will cover everything, but apparently, thats not the case here. I called the Room to Go manager hoping for some assistance, especially since we had ***orted the issue within the first year. However, they simply transferred me to the extended warranty team, and my claim was denied.I strongly recommend avoiding Room to Go. My experience has been incredibly disappointing, and I will be advising my friends and family to shop elsewhere. *** offers better coverage on extended warranties, and I will be sticking with them from now on. Im extremely unhappy with the product and the lack of proper customer service.

      Rooms To Go

      Date: 04/16/2025

      Hi Shabarinath! We are sorry to learn of your disappointment experienced and trouble with your claim. We would be happy to look into this situation. Please send an email with the order information and details to ******@RoomsToGo.com.

    • Lorene S

      Date: 04/09/2025

      Lorene S

      Date: 04/09/2025

      I bought the extended service warranty. I was told that it covered everything. But wait a minute. I specifically asked about cigarette burns and was told yes it covers everything but I tried to file a claim low and behold it doesn't. It also doesn't cover discoloration of wooden furniture from spills. I spent a ton of money ?? paid cash and this was our second purchase from them. I will NEVER EVER BUY FROM THEM AGAIN. So beware of their extended warranty. The salespeople will say it covers everything. It does not. Very disappointed

      Rooms To Go

      Date: 04/10/2025

      Hi ******! We are sorry to learn of any disappointment experienced regarding your claim. Wed be happy to look into the situation for you. Please send an email with the details and order information to **********************************

    • Elizabeth M

      Date: 03/28/2025

      We purchased two children’s full size beds as well as two dressers from Room to go. One of the dressers came damaged so I had to have it replaced. A little while after the boards under the mattress kept falling off because it was too short. I have had issues with these pieces for years. I went to the store and showed pictures but they said it wasn’t under warranty and nothing could be done. Almost all the drawers in the dressers are hanging out 2-3 inches because they can’t close any more. I am so disappointed in these pieces and the service. I have bought every single piece of furniture from rooms to go and it’s very disappointing and upsetting how frustrated I have become with these pieces. As a valuable customer I expected better assistance when I wanted to exchange these and put the difference to get pieces that were more stable. Here I am having to purchase two beds and two dressers again. One thing I know for certain is that I will not be buying at Rooms to go.

    • Ovadys M

      Date: 03/26/2025

      Ovadys M

      Date: 03/26/2025

      The worst shopping experience of my life. Companies like this, which depend on the customers money to pay the manufacturer for the merchandise, should disappear due to their inefficiency. After waiting four months for the manufacturer to deliver the furniture so they could make the delivery, the furniture arrived damaged. And the only option available is to wait more than a month for a replacement, which clearly indicates that they have no stock. They only place the order once they have your moneynice business model. They should disappear.

      Rooms To Go

      Date: 03/27/2025

      Hi ******! Thank you for your feedback. We are sorry to learn of your disappointment. We show that options have been provided in order to resolve the situation; however, should you need further assistance or have other questions, dont hesitate to email us at **********************************

    • Dale k

      Date: 03/24/2025

      Dale k

      Date: 03/24/2025

      room to go sells junk.we bought a leather recliner that torn apart at the seams.they would not help us at all.once they make the sale they will not back there furniture.do not trust them ever again,also the leg braces came apart and cause major damage to our hardwood floor.




      Rooms To Go

      Date: 03/27/2025

      Hi ****! We are sorry to learn of your disappointment with your furniture. Should you need further assistance, dont hesitate to email us at **********************************

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