Reviews

This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rooms To Go has 153 locations, listed below.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
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  Rooms To Go

  1821 W Brandon Blvd Brandon, FL 33511-4811

  
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  Rooms To Go

  3520 Tamiami Trl N Naples, FL 34103-3703

  
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  Rooms To Go

  8620 Jw Clay Blvd Charlotte, NC 28262-8418

  
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  Rooms to Go

  601 Market CT Myrtle Beach, SC 29577-9643

  

Review Details

• Review fromMichael J

  Date: 06/21/2023

  1 star
  Ordered 2 power recliners. His and her models. Reclining feature of Orsinio model didn't work. Unable to exchange even though only one day old. Technician came out week later, ( 1 day given up) and found rail bent. Recorded model number and ordered part. Said it would deliver in 2-3 weeks and tech would come back to replace. 2 months later, after repeated status calls, RTG decided to replace chair. 2 weeks for delivery (2nd day given up). Delivered wrong model chair. Delivery staff took pictures and reported mistake. I had to call CSR to arrange redelivery. 2 week delivery time. ( 3rd day given up). Delivered wrong chair again. This time I waited for delivery staff to call supervisor and report mistake, confirm model number, and arrange expedited delivery. 1 week delivery time AND (4th day given up). NO compensation for inconvenience due to their mistake. DO NOT BUY FROM ROOMS TO GO. EXTENDED SERVICE IS A SCAM AND THEY ARE INEFFICIENT!!

• Review fromMeredith Z

  Date: 06/21/2023

  1 star
  Have been waiting for nearly one entire year for a replacement. I have been utilizing 60% of our patio furniture. No one at rooms to go seems to think thats unacceptable . My date for a new chair keeps getting pushed back. Month after month.

• Review fromEric M

  Date: 06/20/2023

  1 star
  Delivery personnel from Rooms to Go brought into my condo unit on November 4, 2022 one sleeper sofa purchased at their Norfolk, Va. store and in the process chipped paint off of four walls and punched a hole measuring approximated 4 inches in diameter in the drywall of a fifth wall.
  Additionally, after the men delivery men left, I found that two screwdrivers which I provided to the movers were missing.
  I filed a claim with them in mid November of that same year. At first they claimed they did not receive my email and pictures of the damages. After sending them the same information twice, they did absolutely nothing to resolve the claim. I called the store several times in an attempt to speak to the claims adjuster, and she never returned my calls or my emails. The store refused to give me the adjuster's phone number. This is now late June of 2023, and I have retained an attorney to file suit over my property damage. They are "Rooms to Go" alright, they sell you furniture for a "Room", and then they just want you to "Go" away without taking responsibility for their actions.

• Review fromJohn D

  Date: 06/20/2023

  1 star

  John D

  Date: 06/20/2023

  Rooms To Go is doing huge scam in with Guardian Protective Products, Inc.. it’s my guess, the owners of both companies are the same!! If you buy an extended warranty and choose to use it.., the two companies bounce you between one another, we would keep getting the run around from both companies, we needed a table top replacement due to damage, the insurance setup claim, rooms to go came out to replace the top, it was a completely different color top, we complained the day he was there and was told that is what manufacturer was making now, under my contract it states if it’s not same as original we would get a swap out for full purchase price, well we have been going for weeks trying and the store sends us to warranty company and they keep sending to store, it’s ridiculous the poor customer service after a purchase, can’t ever get to speak with anyone in upper management, when we tried numerous times the call gets miraculously disconnected. I will NEVER BUY FROM ROOMS TO GO AGAIN. I will do everything in my power to detour anyone i know from using them. Absolutely disgusting how they treat customers.
  

  Rooms To Go

  Date: 06/22/2023

  06/22/23

  Dear BBB,

  We are in receipt of this recent review.

  On behalf of Rooms To Go, please express our apologies for any issues with their dining set.  Rooms To Go and ********

  are two separate entities.

  Our office will be investigating this matter further and we will reach out to our customer after it is reviewed.

  We thank our customer for their business and their feedback.

  Sincerely,

   

  ******************

  Presidential Assistant

• Review fromAllison M

  Date: 06/19/2023

  1 star

  Allison M

  Date: 06/19/2023

  My husband and I purchased a sectional and rug. We spent $2662.18, and after 2 days it ripped. I contacted Rooms To Go and they scheduled a tech however, we have jobs and were never able to get it coordinated for them to come fix it. Next, we started having issues with the carpet, it is matted up and you can't clean it because it is so matted. Then the threading on the couch started to come up. Then one of the cushions ripped, and the framing is starting to curve down. Now the cushions are curved and flattening out. We were finally able to get a service tech to come to look at all this, and the service tech agreed that this is an awful situation and needs to be fixed. He said I would hear back in a week, never heard anything. I got in contact with Rooms To Go and their solution is to send new cushion covers and a rug. That is it? What about the armrest rip, the caving-in frame, or the cushions? I am so disappointed. When I expressed this I was told I am sorry there is nothing else we can do. So I am out all of this money and have faulty products. BEWARE OF ROOMS TO GO!!!!!!!!!!
  

  Rooms To Go

  Date: 06/21/2023

  Dear BBB,
  
  We are in receipt of this review.
  
  Please accept our apologies for an inconvenience experienced.
  
  Currently, we have been made aware that our online complaint office has been in contact with the customer directly to discuss and address their concerns. Our records reflect the results from the initial technicians findings were rejected by the customer; therefore, a 2nd evaluation was generated. It is scheduled for 6.27.23. An exchange for the rug was also generated and scheduled for the same date.
  
  Thank you for your time.

• Review fromCheryl N

  Date: 06/16/2023

  2 stars

  Cheryl N

  Date: 06/16/2023

  We love our furniture and were satisfied with our Sales and the team who assisted us. What they DO NOT tell you is same as cash, is NOT same as cash, there is a fee of $54. every month. Sooooo, when financing if you ask they say NO. Then you have to either read the 10 pages (fine print) or get a charge. Just an FYI.
  

  Rooms To Go

  Date: 06/19/2023

  Dear BBB,
  
  We are in receipt of this review.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any misunderstanding they may have had regarding their financing.
  
  With respect to their billing, they applied and agreed to the financing terms of interest free financing with equal monthly payments until balance is paid in full with Synchrony Finance. Their terms our briefly outlined on the purchase invoice provided at the point of sale..
  
  Please understand that Rooms To Go is solely the retailer.Synchrony Finance paid ** when the customer received the ********************. Therefore,the customer may reach out to the finance institution directly in order to address their concerns as this is out of our jurisdiction.
  
  Thank you for your time.

• Review fromW. J

  Date: 06/16/2023

  1 star
  Rooms To Go is running an enormous scam in partnership with Guardian Protective Products, Inc.. it’s my guess, the owners of both companies are the same!! If you buy an extended warranty and invoke the use of it.., the two companies bounce you between one another relentlessly!! We’ve been trying for 6 mths to get repairs on two pieces of furniture for which we bought the extended warranty, and we are bounced between the two companies contiguously!! We get an email from Guardian that says call Rooms to Go; Rooms To Go tells you to call/ contact Guardian!! If you’re on the phone with either company…, they refer you to each other!!!! Back and forth, Back and forth!!! They want pictures, and you send pictures, and they want the same pictures…, again, and again.., and again!! We actually had a tech dispatched to our house that apparently was only sent TO TAKE pictures of what we had already sent and THEY still send us email# saying they need pictures, please send to Guardian!! Wow!! It’s virtually impossible to speak with ANYONE in Leadership!!!!! At either company!!!!! We asked for a refund on our extended warranty and were told; “Sure.., no problem.., but it will be pro-rated!! WHAT? They sent replacements parts that were not remotely the right parts and told they could pickup one sofa to repair it; BUT CANT GUARANTEE MATCHING COLORS!!!!! Wow!! We were asked to send pictures again…, and again…, and again!!! Our repairs were theoretically very simple…, x2 replacement hinges ( mths and mths of no resolution to include hinges having been sent that didn’t remotely match the dozens of pictures they have including those taken by their own rep!!! I WILL NEVER EVER USE OR REFER ANYONE TO ROOMS TO GO!! I so regret ever having done business with them!!!!!!

• Review fromTaylor F

  Date: 06/15/2023

  1 star
  When you see negative reviews, believe every word. On multiple occasions I have vouched and gave this company business and each time was a continuous let down. From the disrespect and lack of information from a sales agent, to the constant delay of delivery. This company will continue to lie to you just to keep you calm as if they are doing something to help you. I waited 2 weeks after payment to get my order and still had to wait an additional week because the company canceled my delivery. Then when I finally got my delivery, I got it at 8pm when it was suppose to be delivered that morning. Constant setbacks and delays with no communication. Will not be returning for future business. Ive given 3 chances with all bad complaints. The first chance, I was given damaged furniture and they asked if I wanted it repaired. After they delivered it damaged! Who spends money for something brand new to be given something patched. This company lacks morals and structure.

• Review fromA. C.

  Date: 06/14/2023

  1 star

  A. C.

  Date: 06/14/2023

  Dear BBB,I am hoping this post will change the course of how RTG does business. I was a loyal RTG customer until my recent purchase of a three piece sectional. It was delivered on May 30th. The delivery team damaged my home. I immediately called RTG to file a claim. It has been tossed around back and forth til present day, 06/14/2023. No one takes accountability for the delivery teams inconsideration of our property. RTG keeps promising to call me back for a status on how they will resolve the issue. Nothing but empty promises. I am beyond disappointed and feel bad for everyone customer who has had a bad experience with RTG. Worst customer service RTG, should reconsider who you contract your delivery to. What has happened is absolutely inexcusable and your lack of response is beyond inexcusable.
  

  Rooms To Go

  Date: 06/15/2023

  Dear BBB,
  
  We are in receipt of this review.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced regarding their delivery.
  
  Rooms To Go prides itself in excellent customer service,henceforth; it is unfortunate to be made aware of the allegations that were expressed in our customers letter.
  
  With respect to their situation, we have reached out to the delivery company in order to investigate the allegations brought forth. We have been made aware that delivery companys claims office has been in communication. They requested the customer provide documentation in order to aide said investigation.As of 5.31.23, they have not heard back from the customer nor sent in the requested information.
  
  Thank you for your time.

  A. C.

  Date: 06/23/2023

  Information requested has been submitted multiple times via, text, email and phone. I am still waiting for feedback and resolution.

  A. C.

  Date: 06/23/2023

  Information requested has been submitted multiple times via, text, email and phone. I am still waiting for feedback and resolution.

• Review fromTroy R

  Date: 06/14/2023

  1 star

  Troy R

  Date: 06/14/2023

  Absolutely the worst delivery service. Technicians don't know what they're doing they damage your floors. They damage your walls they damage your door corporate could care less they just keep blowing you off.This is the most unprofessional store ever
  

  Rooms To Go

  Date: 06/15/2023

  Dear BBB,
  
  
  
  We are in receipt of this review.
  
  
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced.
  
  
  
  We would be more than happy to research our customer’s situation; however, we are unable to locate an account under the information they provided your office.
  
  
  
  Please have them provide you with their order number and primary account phone number in order for us to investigate this matter further and proceed with a prompt response.

  Troy R

  Date: 06/23/2023

  You have taken no initiative just a lot of threats from corporate offices