Reviews
This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 741 Customer Reviews
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Review fromWillie R
Date: 06/09/2023
1 starWe purchased a $6000 temperpidic mattress bed from rooms to go and took off work to receive delivery. Rooms to Go delivered the bed minus some important parts of the bed. My wife and I called Rooms to Go customer service to report missing parts and wanted to receive the rest of the bed parts asap but customer service was not able to help they wanted to schedule a week out to receive the rest of the parts but that's not acceptable when you spend $6000 on a bed. We wanted to get a refund but Rooms to Go don't give refunds so we stuck with a 6000 bed minus some of the parts to the bed. Wow isn't that great customer service thanks Rooms to Go we will not return for more business.Review fromSudeth N
Date: 06/08/2023
1 starI purchased a sofabed from RTG about a year now and the material is coming apart. I was asked to send pictures on May 30th and no one got back to me. No call or email. today is June 7th when I called I was told my claim was denied due to the tears on my sofa being from normal wear. I was told IF it was cut w something or spilled nail polish it would be covered. What a joke. I think if I purchase a warranty for my furniture they should be able to fix or replace it if is within the warranty period.Review fromWILLIAM V
Date: 06/06/2023
1 starWILLIAM V
Date: 06/06/2023
I bought a sofa & loveseat 2021 I was told it was LEATHER ,well it is BONDED LEATHER it is starting to peel on one piece & coming apart on another section I a Fortegra service contract purchased called was told PEELING IS NOT COVERED .I did a real stupid thing I bought on 05/07/2023 dining room set ,before I purchased I spoke to manger on duty saying I would not buy unless I was guaranteed that sofa was fixed ,I was assured it would be done it was not done .I spoke to corp office to name of ****** sent pictures nothing called again said I would be contacted NOTHING THIS COMPANY DOES NOT BACK THEIR PRODUCTS THEIR PRODUCTS i want new furniture
Rooms To Go
Date: 06/07/2023
06/07/23
Dear BBB,
We have received this recent review.
On behalf of Rooms To Go, please express our apologies for any issues with the furniture and with their ******** contract.
Unfortunately, ******** does not cover that issue.
We are aware the Rooms To Go has authorized our customer for a reselect on their 2 sofas towards another selection of same value. If the price were greater, they would be responsible for any difference. This offer is contingent on the two sofas being returned at the same time as the new selection is delivered. Please have them visit the office staff of their originating store.
The reselect offer will be valid until June 30, 2023.
We thank our customer for their business and their feedback.
Sincerely,
******************
Presidential Assistant
Review fromDorothy B
Date: 06/06/2023
1 starDorothy B
Date: 06/06/2023
I, a 79 year old disabled woman, ordered a power recliner through rooms to go on March 26, 2022 and it was delivered on April 8, 2022. The chair was fine, at first, but after less than a year, I realized that the chair was tilting to one side, causing me great pain in my back and legs. I called Rooms To Go and they replaced the chair for me on April 5, 2023. After about 2 weeks, I realized that the replacement was also titling to one side and I called rooms to go on April 19, 2023. Rooms to go sent out a technician to examine the chair and confirm that this chair, much like the first, was defective. They sent a third chair on May 30th and, you guessed it, it was defective. After speaking to ********, they approved me for a reselection worth up to $599. However, when I called Rooms to Go, they flat out refuse to cover the cost of delivery. They said it's ********'s problem and not theirs and then added that ******** will not cover the cost of delivery. I have had three defective chairs delivered, obviously through no fault of my own, and now Rooms to go is going to make more money off of me by forcing me to pay another $209 for a replacement for a defective chair they sold me. I feel as though I am being swindled.Rooms To Go
Date: 06/07/2023
Dear BBB,
We are in receipt of this recent review.
On behalf of Rooms To Go, please express our apologies for any issues they have experienced with their recliner.
Our office has discussed the matter further with the store. As a one-time courtesy, the delivery fee will be waived on the new selection. The new selection would be towards equal value. If the price on the new recliner is greater, our customer would be responsible for any difference. The reselect offer is contingent on our customer returning their current recliner at the same time RTG delivers the new selection. Please have them visit the office staff at their originating store.
The reselect offer is valid until June 30, 2023.
We thank our customer for their business and trust this has been handled.
Sincerely,
******************
Presidential Assistant
Review fromEduardo D
Date: 06/06/2023
1 starEduardo D
Date: 06/06/2023
Pésima experiencia con su calidad y sus garantías , Nada funcionaRooms To Go
Date: 06/07/2023
Dear BBB,
We have received this recent review.
Our office has reached out to our customer to acquire their order number and pertinent information so that
we can investigate and assist further.
We thank our customer for their business and their feedback.
Sincerely,
******************
Presidential Assistant
Review fromBrian&Yvonne M
Date: 06/04/2023
5 starsBrian&Yvonne M
Date: 06/04/2023
We visited Rooms to Go in **** ** today.***** was our Salesperson! ***** was so helpful with our patio purchase. One word to describe our visit Amazing!!! Thanks *****!!!Rooms To Go
Date: 06/05/2023
6/5/23
Dear BBB,
We have received the posted review.
We thank our customer for their feedback and look forward to servicing their furniture needs in the future.
******* *.
Presidential Assistant
Review fromJuan D
Date: 06/02/2023
5 starsJuan D
Date: 06/02/2023
Amazing treatment the salesman Greg R is amazing and the quality of his service amazing I give him A+.Rooms To Go
Date: 06/06/2023
06/06/23
Dear BBB,
We are pleased to know our customer had a wonderful experience in our showroom.
Rooms To Go looks forward to serving their furniture needs in the future
We thank our customer for their business and their feedback.
Sincerely,
Lourdes C.
Presidential Assistant
Review fromAshley G
Date: 06/01/2023
5 starsAshley G
Date: 06/01/2023
Today we purchased a modular sofa in a beautiful burnt orange color in Greensboro NC. We’ve had our eye on this style for a while. We worked with a fantastic associate by the name of Oniel Young. Mr Y was very professional and knowledgeable throughout our whole experience. Mr Young continuously provided premier customer service at every turn. We would definitely work with him again for any future purchases. I highly recommend Mr. Y for all your furniture needs!Rooms To Go
Date: 06/02/2023
06/02/23
Dear BBB,
We are in receipt of this recent review.
We are pleased to learn that our customer had a superb experience at our showroom.
Should they require any service assistance with their furniture, they are welcome to contact our Care Center at 1-800-766-6786.
We thank our customer for their business and their feedback.
Sincerely,
Lourdes C.
Presidential AssistantReview fromEricka P
Date: 06/01/2023
1 starEricka P
Date: 06/01/2023
I’ve been a loyal customer to Rooms To Go at Waterford Lakes Orlando, Fl. for quite some time but as of now, I will no longer be. I’ve had an ongoing issue with the people representing the company regarding payments and missing money. I have been over charged with taxes and deliveries. I was told of an existing credit on my account that when asked to be applied, I was given different stories when I went to the store. On three separate occasions I have visited the store, I was either told the money was nonexistent, the check was mailed to me, or I could not apply it to a payment of my choice. Management has yet to reach me regarding a way to resolve the issue. Not only do I feel taken advantage of, I am out of a good amount of money. I do not recommend this place to anyone. They will NEVER again receive business from me and I have warned family and friends to never shop there either.Rooms To Go
Date: 06/02/2023
06/02/23
Dear BBB,
We are in receipt of this recent review.
Our office has reviewed their file.
We are aware the store manager, office manager, and other personnel have explained and communicated with our customer regarding this matter.
At this time, our customer owes the money in question. The store is open to our customer using other means of payment for them to resolve.
Our customer is welcome to visit the store to resolve this situation.
We thank our customer for their feedback.
Sincerely,
Lourdes C.
Review fromVilmar B
Date: 06/01/2023
2 starsVilmar B
Date: 06/01/2023
I bought a sofa 2 years ago and they sold me a furniture insurance that covered any damage and last week I called them because the springs of the sofa are rattling and the middle beam is down and they tell me that the insurance does not cover that damage. sales people trick people into buying the insurance and then the company washes their hands of the claims and they don't cover anythingRooms To Go
Date: 06/02/2023
06/02/23
Dear BBB,
We are in receipt of this review.
On behalf of Rooms To Go, please express our apologies for any issues with the sofa.
Our office has reached out to our customer to investigate this matter further.
We thank our customer for their business and their feedback.
Sincerely,
Lourdes C.
Presidential Assistant
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