Reviews

This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rooms To Go has 153 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
• 

  Rooms To Go

  1821 W Brandon Blvd Brandon, FL 33511-4811

  
• 

  Rooms To Go

  3520 Tamiami Trl N Naples, FL 34103-3703

  
• 

  Rooms To Go

  4315 E Independence Blvd Charlotte, NC 28205-7401

  
• 

  Rooms To Go

  5900 Glenwood Ave Raleigh, NC 27612-6221

Review Details

• Review fromMaria W

  Date: 05/31/2023

  1 star

  Maria W

  Date: 05/31/2023

  I would like to express my dissatisfaction with the recent purchase make at the roomtogo located in New *****, ***** *******. I notice the item was damagd immediately after the furniture was delivered, and I pointed the defect out to the delivery person. I purchased several pieces of furniture on 6/17/2022. The furniture was delivered March 2023. Several Months later I ask room to go to replace the furniture because the sectional did not hook together properly on the side and the leather was puffing up on the dinning room table chairs. The furniture was replaced. After a few months the same thing was going on with furniture. I change the furniture out for a different set and the situation repeated. Pillows on chairs was not stuff properly, lumps and bumps on arms of chair and love seat, dinning room chairs look like someone tried to sand them down and repainted,cthe circle on the chairs are off and the chairs are uneven. I checked the showcased pieced at the store, and it was perfect but not the delivered ones. I spoke with a sale associate at the **** ***** store in ***** and showed him the pictures and he aggreed that the furniture has a defect. I paid cash for the furniture, and All I ask is for Room to go to exchange the furinture for something esle, because I can't get my money back. For the love of God I can't figure out what is going on with Room to Go furiture. Thank You ***********************
  

  Rooms To Go

  Date: 06/02/2023

  6/2/23

  Dear BBB,

  We are in receipt of this recent review.

  On behalf of Rooms To Go, please express our apologies for any issues with their furniture.

  Our office has reached out to our customer to acquire additional information so that we can investigate and 

  assist further.

  We thank our customer for their business and their feedback.

  Sincerely,

   

  Lourdes C.

  Presidential Assistant

• Review fromJanet H

  Date: 05/31/2023

  1 star

  Janet H

  Date: 05/31/2023

  I've been trying for over 6 months to get my defective sofa fixed. I had only had it a little over a year when the entire seat of the sofa collapsed. This is entirely a defect in the product, as it collapsed under normal use. Despite having purchased the warrantee, the company does not honor it. They do not respond to requests, and even any responses I have received to my questions may take weeks or months to get a return message. I am left with a collapsed sofa that can't be used properly, and Rooms to Go nor their warrantee company will do anything about it.
  

  Rooms To Go

  Date: 06/02/2023

  06/02/23

  Dear BBB,

  We are in receipt of this recent review.

  On behalf of Rooms To Go, please express our apologies for any issues with their sofa.

  Our office has reached out to our customer in order to acquire their order number and primary telephone number

  so that we can investigate and try to assist further.

  We thank our customer for their business and their feedback.

  Sincerely,

   

  Lourdes C.

  Presidential Assistant

  

  Rooms To Go

  Date: 06/02/2023

  06/02/23

  Dear BBB,

  We are in receipt of this recent review.

  On behalf of Rooms To Go, please express our apologies for any issues with their sofa.

  Our office has reached out to our customer in order to acquire their order number and primary telephone number

  so that we can investigate and try to assist further.

  We thank our customer for their business and their feedback.

  Sincerely,

   

  Lourdes C.

  Presidential Assistant

  

  Rooms To Go

  Date: 06/02/2023

  06/02/23
  Dear BBB,
  We are in receipt of this recent review.
  On behalf of Rooms To Go, please express our apologies for any issues with their sofa.
  Our office has reached out to our customer in order to acquire their order number and primary telephone number
  so that we can investigate and try to assist further.
  We thank our customer for their business and their feedback.
  Sincerely,
  
  Lourdes C.
  Presidential Assistant

• Review fromMohammad A

  Date: 05/30/2023

  1 star

  Mohammad A

  Date: 05/30/2023

  Spent almost $9000 on furniture, dining, bedroom, couch. Table was damaged, when tried to replace was told its discontinued. It is impossible to get any assistance. Chat response is horrible, hold times are outrageous, and once you get someone you get bounced around. Even the instore visit after purchase is fruitless as they tell you to call cutomer service. Delivery people are nasty, and throw stuff around the house. They won't even set up like you want them to, citing that's not their job. Had to get help from my little ones to move furniture around. Initially was missing parts, kept bugging them and the last part came well after a year of initial purchase. Couch started falling apart, each call was fruitless. The extended warranty company is nice, but are very limited in how they can help. Still have payments left on a couch that basically is in it's final stages. If you care for quality and customer service, stay away.
  

  Rooms To Go

  Date: 06/05/2023

  06/05/23

  
  

  Dear BBB,

  
  

  We are in receipt of this review.

  
  

  On behalf of Rooms To Go, please express our apologies for any issues with their furniture.

  
  

  We have reached out to our customer so that we can investigate and assist further.

  
  

  We thank our customer for their business and their feedback.

  
  

  Sincerely,

  
  

   

  
  

  ******* **

  
  

  Presidential Assistant

• Review fromSolymar T.

  Date: 05/28/2023

  1 star

  Solymar T.

  Date: 05/28/2023

  I keep trying to give Rooms to Go another chance but both beds we bought with them we are trying to take them apart and all screws are striped from when they delivered and installed.
  We have used all the methods and we are unable to put it apart.
  I know my reviews won’t mean anything to them but at least I know We can’t buy again since they careless after the purchase is done and they pocket the money.
  Very disappointed customer!
  

  Rooms To Go

  Date: 05/30/2023

  Dear BBB,

  We have received this recent review.

  Our office has reviewed their file in its entirety. Since the delivery date in April 2020, there is no verbal or written documentation

  of incorrect or improper set up of their bed.  No issues at all mentioning function of the bed during the 1-year warranty period.

  Rooms To Go 1-year warranty expired in April 2021.  There were no issues presented either verbal or written during their Fortegra Extended service contract concerning any of the beds.  The Fortegra contract also expired in April 2023.

  Rooms To Go apologizes but we are unable to pursue or offer assistance for the reasons explained above.

  Thank you for the feedback.

  Sincerely,

   

  Lourdes C.

  Presidential Assistant

• Review fromLinda D

  Date: 05/27/2023

  2 stars

  Linda D

  Date: 05/27/2023

  After a complete bedroom set purchase, it’s been under a year and the drawer rails on my set is already falling apart. Customer service said they can send a technician out to but sorry I do not want strange people going into my drawer of clean clothing. Expensive furniture, not quality furniture.
  

  Rooms To Go

  Date: 05/31/2023

  Dear BBB,
  
  We are in receipt of this review.
  
  On behalf of Rooms To Go, please express our apologies to
  our customer for any inconvenience they may have experienced.
  
  With respect to their situation, we have reviewed their
  account in its entirety. We understand their concerns regarding having
  reviewed; however, we show no verbal or written communication since August 2022
  until now. Given the length of time the furniture has been in the home, an
  evaluation determines if the issues are covered under the 1-year warranty for
  repair or replacement. A decision would not be rendered until this occurs.
  
  With respect to their situation, we have been made aware
  that a service is scheduled to evaluate the dresser on 6.10.23. Customers, in
  general, take out what may be in the item being serviced so the technician may
  have easy access and be able to perform a proper evaluation/ repair.
  
  Thank you for your understanding.

• Review fromChristopher F

  Date: 05/27/2023

  1 star

  Christopher F

  Date: 05/27/2023

  Dishonest and unwilling to do anything above sell furniture. The sales rep was nice when we were purchasing the furniture, and once we had an issue was, that was when we saw what Rooms to Go is truly about. Misrepresantion of information, lies, and a general run around. Icwas told corporate will need to help you, as it's there policy, and corporate says it's the stores policy and I will need to speak to the store. When trying to speak to someone above, no one seems to know who to talk to. We were told we can forward the information and maybe you will hear back from them. Buyer beware!
  

  Rooms To Go

  Date: 06/09/2023

  Dear BBB,
  
  
  
  We are in receipt of this review.
  
  
  
  In regards to our customers situation, we have reviewed their account in its entirety. Our customer purchased a chair and an ottoman from our L.B.J. Freeway store. This was a floor sample as-is final sale purchase. These kinds of purchases carry no warranty, service or options for return as is printed on their sales invoice provided at the point of sale.
  
  
  
  Although we value their business and sympathize with their concerns, please understand we are abiding by the guidelines within our contract.
  
  
  
  On behalf of Rooms To Go, we apologize for being unable to pursue any action due to the reasons explained above.

• Review fromJamel L

  Date: 05/27/2023

  2 stars
  Paid for delivery service and delivery crew left both sofas in plastic, safety wood stops attached to all 4 corners, and failed to take the sofas upstairs. Horrible service contractors. Requested a refund on from Rooms to Go and they refused to refund for the services not received. The sofas are nice additions to our home but the customer service is terrible. Will never give our business to Rooms To Go again.

• Review fromLee P

  Date: 05/27/2023

  1 star

  Lee P

  Date: 05/27/2023

  The salesman pressured me into buying the most expensive items. I had to return the next day to speak with the manager, where I was able to choose the items that I wanted.
  The delivery men were sloppy and inexperienced. They made a wreck of my apartment. Knocking family pictures off the walls, and forcing a boxed covered chest with drawers through a small doorway. They created a force that mace structural damage.
  At they end we had to pick up broken . glass, and items from the floor.
  When I called to complain, the gal I spoke was dismissive of my concern. I was told that they would reimburse for the damage that they created.
  The memory of the Salesman and Delivery men, angers me.
  Save yourself from the Frustration and Damages they can cause.
  Do not shop there.
  

  Rooms To Go

  Date: 05/30/2023

  Dear BBB,
  
  We are in receipt of this review.
  
  On behalf of Rooms To Go, please express our apologies to
  our customer for any inconvenience they may have experienced.
  
  Our office would be more than happy to research our
  customer’s situation; however, we are unable to locate an account under the
  information they provided your office.
  
  Please have them provide you with their order number
  and primary account phone number in order for us to investigate this matter
  further and proceed with a prompt response. 
  

  Rooms To Go

  Date: 05/30/2023

  Dear BBB,
  
  Please disregard our previous response. An account has now
  been located for this customer.
  
  As an initial matter, we are concerned by the allegations
  brought forth. Regarding the store, we will be sharing this matter with the
  area regional’s office in order to investigate and address any issues
  internally as deemed necessary.
  
  With respect to the alleged property claim, our records show
  their delivery was done on 5.2.23. There is no record of any damage reported
  until 5.10.23. Unfortunately, the delivery company will not accept a claim
  after 3 days from date of delivery. Our records reflect this information was
  provided to the customer when they attempted to file a claim. With this long
  period of time, they cannot hold a driver liable as there is no evidence to
  support their claim.
  
  Although we sympathize with their concerns, we regret we are
  unable to acknowledge this claim for the reasons explained above.

• Review fromFlorence T

  Date: 05/27/2023

  5 stars

  Florence T

  Date: 05/27/2023

  I would recommend Tammy C. She was very professional knew her products extremely well and was very helpful. she is definitely an asset to your company.
  

  Rooms To Go

  Date: 05/30/2023

  Dear BBB,
  
  We are in receipt of our customer’s review.
  
  Our office is pleased to know that our customer’s experience
  with Rooms To Go, in particular the sales associate, was to their satisfaction.
  
  Rooms To Go strives for excellent customer relations. We are
  happy to know that was accomplished here.
  
  As customer satisfaction is our top priority, we appreciate their
  business and taking the time sharing their shopping experience about our
  company.

• Review fromVicky W

  Date: 05/25/2023

  1 star

  Vicky W

  Date: 05/25/2023

  Purchased power chair online. Arm rest was not secure. Have waited two months to try and resolve. Keep getting the run around from customer service and not helpful at all. Do not buy from rooms to go
  

  Rooms To Go

  Date: 05/30/2023

  Dear BBB,

  We have received this latest review.

  On behalf of Rooms To Go, please express our apologies for any issues with their recliner.

  Our office will be investigating the issues brought forth further with the service department and will take any steps

  deemed necessary.

  Regarding the recliner, we are aware an exchange has been offered once we receive the shipment in July.

  We thank our customer for their business and their feedback.

  Sincerely,

   

  Lourdes C.

  Presidential Assistant