Reviews

This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
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  Rooms To Go

  7035 US Highway 19 N Pinellas Park, FL 33781-4609

  
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  Rooms To Go

  4800 S Cleveland Ave Fort Myers, FL 33907-1320

  
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  Rooms To Go

  6889 W Newberry Rd Gainesville, FL 32605-4314

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  Rooms To Go

  8620 Jw Clay Blvd Charlotte, NC 28262-8418

  

Review Details

• Review fromJohn E

  Date: 07/29/2022

  1 star
  You're not going to believe this. Do NOT BUY FROM RTG! The bottom line is that if they send you broken furniture, you are stuck with it even if you purchase their expensive extended warranties. We ordered quite a bit of furniture in October 2021 from RTG INCLUDING the extended warranties. We ordered a top-of-the-line triple powered recliner which was delivered with a broken component
  They said they would have their Buyer research a replacement chair. She called back a few weeks later to say they were unsuccessful but that I could re-select another recliner. I told her that I had already been looking but they did not seem to have any triple powered recliner left. She said inventory changes all the time and asked if I would be willing to look a little longer and call back if I end up with "no options".
  After months of checking their inventory, I called back on 7/9/22. I ended up asking for a supervisor only to get Carlos on the phone with a tone that accused me of waiting too long to contact them. They dragged me along for 9 months and now customer-no-service is implying that I am to blame? I said "let me see if I understand this correctly. You sent me broken furniture and my only option is to exchange it for other furniture I don't need because you do not have any other high-end triple recliners?" He replied, "if you send it back you will be charged a 20% restocking fee."
  So now I am researching every consumer advocacy group I can file a complaint with including the BBB. Buyer beware- do not buy from RTG because even if the furniture is broken upon delivery, you lose all of your money.

• Review fromRajeev J

  Date: 07/29/2022

  1 star

  Rajeev J

  Date: 07/29/2022

  We bought a 6 PIECE COUNTER HEIGHT TABLE SET from rooms to go for $1069.98 which includes a $99 for installation at site. The table delivered after a couple weeks and was not of a proper quality. It had blemishes on the top surface and pitting which made it very rough. of the 4 chairs, 3 chairs were not level on the surface. When we complained about this during installation, the personnel indicated that it was how it is and that is the best possible. Also post that we had a service called in and scheduled from RTG, but the personnel came in and tightened a few screws and said that , it was the best possible state that the table and chair can be in. The problems, are rough spots on table and 3 chairs. The bench had one of its base connections fall off ,which is after paying a $99 for installations. When called RTG, the response was that they were still waiting for the service personnel to respond on what they found. It is now almost a whole month and we are still having a few pieces of wood in our dining room, which is not usable. Really disappointing, We have been a regular customer with RTG and this time, it is a waste of money spent on the dining table.
  

  Rooms To Go

  Date: 08/03/2022

  Dear BBB,
  
  We are in receipt of this review.
  
  Please express our apologies to our customer for any inconvenience they may have experienced.
  
  With respect to their situation, our office has reviewed the account in its entirety. The dining table set was purchased through our clearance center. Our records reflect that our customer care department set up a service as a courtesy and one of our technician's went to evaluate the table and see if the issues could be addressed in the home. The findings show the repair was completed; however, the customer was not satisfied with said repair. In view of this, the customer has been authorized to reselect the current set in the home to a different dining set equal in value with the clearance outlet center. The arrangements for this swap will be done with the office staff at the stated outlet. This offer is valid until 9.03.22.
  
  We trust this review has been answered.
  
  Thank you,
  
  
  Nannette O.
  Presidential Assistant

• Review fromMaria L

  Date: 07/28/2022

  1 star
  Do not purchase from rooms to go they are the worst of worst. I spent over 5k on set of couches, Dinning table set and a tv console and let me tell you I've changed the table 3 different styles the third style was damaged with the bench and waited over 3 months to get and it comes damaged without a box. The Tv console was changed as well do to having damages as well. The couches recliner wasn't working either and about to get changed out this is so crazy so I asked for compensation and the customer service lady offered me $50.00 like really? I honestly felt like it was a joke then she said $70.00 or $80.00 dollar credit at the store. Rooms To Go is the WORST

• Review fromAshley D

  Date: 07/27/2022

  1 star

  Ashley D

  Date: 07/27/2022

  By far the absolute worst furniture company we have ever purchased from. Every single piece of furniture is delivered broken. Ordered a dining room table & the bench was delivered broken. Waited 2 months for the delivery guy to set up the "new" bench only to tell me that my dining floor was unlevel because the bench was wobbly, never had an issue before. Again, had to wait for another bench. That was the first order. Then moved into our new home, order an office desk & a bedroom set, thinking the bench as a one time issue. All furniture was on backorder. The headboard & mattress were delivered 5 months after the purchase, but no night stands or mirror yet. The office desk finally got delivered months after the backorder date only to come with the incorrect legs & not able to be set up. Waited another two months just for the legs. Legs came delivered broken, still currently waiting on that new desk. Night stands & dresser mirror were delivered finally months after, only to both come broken. Rescheduled my delivery date for the following week only for my nightstand to come broken yet again & now another day to sit around waiting for the furniture to arrive & hope it is not broken yet again. THIS IS INSANE! Each time a piece of furniture comes broken, we are expected to take off work for a new piece to be delivered only to come broke again! Time & time again! At what point does the process change. This company delivers furniture & cannot seem to figure out how to get it delivered in one piece. I would not even give one star if I was not required too. Shame on this company!!!
  

  Rooms To Go

  Date: 08/02/2022

  Dear BBB,
  
  We are in receipt of this review.
  
  On behalf of Rooms To Go, please express our apologies for the back order and damaged furniture.
  
  Rooms To Go, like other retailers, is still experiencing global supply challenges due to extended furniture delays.
  
  We have reviewed the file. Most of the issues have been resolved. As a good faith gesture, we are refunding one of their delivery fees. Please allow at least 21-30 business days for processing and at least two billing cycles to post on their statement.
  
  We are aware there are two pending exchanges to be delivered.
  
  We thank our customer for their business and their patience.
  
  Sincerely,
  
  
  Lourdes C.
  Presidential Assistant

• Review fromBobbie T

  Date: 07/26/2022

  1 star

  Bobbie T

  Date: 07/26/2022

  Rooms To Go : My experience with Room To Go was Horrible. We were told that if we change our mind about our purchase, we had 48 hours . What they failed to say is ,, that this 48 hours started when the receipt hit our hands , not when the merchandise is delivered. We ordered mattresses and the price was a significant amount over 4,500, dollars . But we were told they do not take old mattresses away with a stain or soiled . But it is a lie They take white people's old soiled mattresses away , with no questions asked . Roxanne G. who is over the drivers for Room To Go sent out a memo to all drivers to pick up soiled mattresses, She stated , this because of so many complaints of people of color not getting their old mattresses removed. So now located in the back of the trucks are large plastic bags for a safe pick up and removal. . So corporate, is a blatant liar. Ashely , and Amber , horrible employees . They refused to let me speak to their supervisors. I even asked for the CEO or owner . Because Ashley was obnoxious. But let me speak on behalf of Andrea my sales associate. And the manager Paulett were excellent. Please give them a raise! All stars to outstanding people! But Corporate treats you worst than the mafia! They are extremely disrespectful and hostile. They try to flip the blame on the costumers, when you call with an legitimate complaint The people I spoke with in the corporate office was horrible except for Crystals You can give Crystal 3 stars she was neutral of this situation . I spoke to her 3 days later .She was very apologetic for the company. I will never, never , ever, did I say never ? Do business with Rooms To Go again, in Life ! This is a Horrible , Horrible, Company, I am speaking of Rooms TO Go. I will tell everyone I know about my Horrible experience with this company! I have concluded that the company is racist towards people of color. I have PROOF! So don't bother trying to dispute it!
  

  Rooms To Go

  Date: 08/01/2022

  Dear BBB,
  
  Our office is in receipt of this review.
  
  On behalf of Rooms To Go, please express our apologies for any problems with their mattress.
  
  Rooms To Go is a multicultural company. Our office will be investigating the allegations brought forth further with the corresponding delivery company.
  
  If our customer would be so kind, please have them provide us with their order number in order to facilitate the investigation.
  
  We thank our customer for their business and their feedback.
  
  Sincerely,
  
  
  Lourdes C.
  Presidential Assistant

• Review fromCourtney S

  Date: 07/26/2022

  1 star

  Courtney S

  Date: 07/26/2022

  I went in to purchase a new bed for my daughter yesterday and was signing the paperwork when I noticed a protection plan had been added to my bill. I asked about the plan and was told it was included. I asked if there was a cost and the salesperson said it was $100. I told him he shouldn't have added the charge without asking and left the store. I did buy the bed however when I drove away I started thinking how wrong it was that the salesperson had added the plan without my approval. I went back to the store and asked for the store manager. I told him I didn't want to do business with a company that was making me buy something without my knowledge and wanted to cancel the sale. I will never do business with a company that is trying to take advantage of me as a customer. This happened at the store in Savannah, GA. I was asked at the end of this to rate the business. I had to do a one star but in reality it should be a zero. Horrible experience.
  

  Rooms To Go

  Date: 08/03/2022

  Dear BBB,
  
  We are in receipt of this review.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any misunderstandings or lack of professionalism they may have experienced.
  
  As our office is concerned by the allegations expressed in said review, we will be reviewing a copy with the area regional manager to further investigate the allegations and address any issues should it be deemed necessary. Unfortunately, any information acquired is privileged and confidential and would not be released to the public but will be used to ensure a similar situation does not transpire in the future.
  
  Thank you for bringing this matter to our attention.
  
  Respectfully,
  
  
  Nannette O.
  Presidential Assistant

• Review fromSherry P

  Date: 07/25/2022

  1 star

  Sherry P

  Date: 07/25/2022

  I would not recommend rooms to go I ordered a sofa and 2 pillows they gave me a delivery date for July 8 for my pillows to arrive it's now the 25th still no pillows. Today the sofa arrives well after the time window that was given to us, the 2 guys delivering the sofa today they never introduced them selves, had attitudes and spoke no english or at least acted like they didn't. Called customer service all they could say is there was a delay I. The pillows they will be here in August around the 5th but I've heard that from them before. She was not concerned with the fact the guys were rude or anything else. The icing on the cake was when they finally were leaving my house I went to close my glass front door and they have bent the door closer. I will not be ordering from rooms to go and will be advising the people I know not to order from them. It cost me more money today sitting at home waiting for the sofa and in damages today then it was worth. I will be shredding my rooms to go card today.
  

  Rooms To Go

  Date: 08/03/2022

  Dear BBB,
  
  We are in receipt of this review.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience and lack of professionalism they may have experienced regarding their delivery.
  
  Our office is concerned by the allegations expressed in their letter. We will be reviewing with the corresponding delivery company to further investigate and address any issues should it be deemed necessary. Unfortunately, any information acquired is privileged and confidential and would not be released to the public but will be used to ensure a similar situation does not transpire in the future.
  
  With respect to the pillows, our office has been made aware they are being shipped via UPS on 8.04.22 to the customer's listed address.
  
  Thank you for your time.
  
  Sincerely,
  
  
  Nannette O.
  Presidential Assistant

• Review fromNI N

  Date: 07/25/2022

  1 star

  NI N

  Date: 07/25/2022

  Hello,
  
  We placed an order in the name in Rooms to go Alpharetta store on 11/10/2021.
  
  A wrong item was sent and after multiple follow up an excahnge order was palced and still did not get this right. By this time it is already June 2022.
  
  I initiate a return , item gets picked up and my refund is not posted. On following up with the store, they are referring to a totally different card in which the refund is processed which is not mine in which original sale was made.
  
  Everytime I was told i will get a follow up call from store manager but guess what, not even once I got a call and I had to call back multiple times to follow up on this.
  Nov 2021- July 2022 . Rooms to go could not resolve a particular order issue in which they are at fault.
  
  I am not sure how this business is promising customer satisfaction when they cannot wven make a order right, leave alone feeling the customer's effort and time is as same worth as theirs.
  

  Rooms To Go

  Date: 08/01/2022

  Dear BBB,
  
  We are in receipt of our customer's review.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced.
  
  Our office has reached out to our customer via email as we are unable to pull up any orders under the information they provided you.
  
  We have asked them to provide their order number and primary account phone number in order for us to investigate this matter further and proceed with a prompt response.
  
  Sincerely,
  
  
  Nannette O.
  Presidential Assistant

• Review fromDebra I

  Date: 07/24/2022

  5 stars

  Debra I

  Date: 07/24/2022

  I went to room to go and Branda K. waiting on me. She was very helpful and friendly which made it easy to purchase my furniture. I recommend her if you need to buy furniture at rooms to go
  

  Rooms To Go

  Date: 08/03/2022

  Dear BBB,
  
  We are in receipt of our customer's review.
  
  Our office is pleased to know that our customer's experience with Rooms To Go, in particular the sales associate, was to their satisfaction.
  
  Rooms To Go strives for excellent customer relations. We are happy to know that was accomplished here. Our office will forward a copy of this review to our Panama city store manager as well as include a copy in Ms. Krauss' file.
  
  As customer satisfaction is our top priority, we appreciate their business and taking the time sharing their experience about our company.
  
  Sincerely,
  
  
  Nannette O.
  Presidential Assistant

• Review fromStephanie R

  Date: 07/24/2022

  5 stars

  Stephanie R

  Date: 07/24/2022

  I had the experience of visiting one of your stores, and i must say one of your employees was exceptional. Mr. Jon R. was extremely Hospitable,Personable and informative. He is a definite asset to your company. It is such a pleasure to experience a excellent quality of customer care. He definitely deserves accommodations.
  

  Rooms To Go

  Date: 08/01/2022

  Dear BBB,
  
  We are in receipt of our customer's review.
  
  Our office is pleased to know that our customer's experience with Rooms To Go, in particular the sales associate, was to their satisfaction.
  
  Rooms To Go strives for excellent customer relations. We are happy to know that was accomplished here.
  
  As customer satisfaction is our top priority, we appreciate their business and taking the time sharing their experience about our company.
  
  Sincerely,
  
  
  Nannette O.
  Presidential Assistant