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Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cirkul has 2 locations, listed below.

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    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 280 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to update my "next shipment date" from my cell phone on Friday, 3/29/24, and the Cirkul system initiated a new order, without my going through the multi-step authorization process that Cirkul insists is necessary to initiate a new order. When I saw that this order had been initiated, I started calling Cirkul customer service (3/29), and called several times throughout the day, each time receiving a message that nobody was available and to email for further assistance. I emailed on 3/29, explaining the situation, but did not hear back until 3/30, at which time they told me it was too late to cancel my order. I expressed that I would be willing to test with them, to show them what I did and how the order was initiated without my completing the multi step authorization, but the only real response I got for several emails was an offer of a $5 coupon for more cartridges that I don't need. It was not until I advised that I would take the matter to the BBB, that I got a slightly more extensive, though not much better reply, from a Team Lead, despite having asked for an escalation. When I finally got my tracking #, it showed that my package was not mailed until 4/2, four days after my initial call to cancel this erroneous order.

      Business Response

      Date: 04/12/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:04/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two orders using a link that provides a free white stainless steel water bottle with the purchase of 10 flavor cartridges. Each order was for my two children for Easter. When I opened the two packages, I only received one water bottle. I looked at my receipt, and the order reflected what was sent (as in the free water bottle was not reflected on the second order). When I asked customer service, they said the promotion was only one bottle per household. My complaint is that the website never indicated that the free water bottle was removed from my cart. It appeared in my cart until I paid for the order. The purchasing process was misleading and was false advertising. I asked for a free white stainless steel bottle and they said they they would only send a plastic bottle (lesser value). My desired resolution is receiving the free white stainless steel bottle that was advertised.

      Business Response

      Date: 04/11/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 04/11/2024

       
      Complaint: 21538153

      I am rejecting this response because: the offered me a plastic bottle instead of the white double insulated stainless steel bottle. It is not equivalent.


      Sincerely,

      ***********************

      Business Response

      Date: 04/12/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two cirkul bottles and 10 different flavor cartridges. This was for myself and my 12 y.o. My 12 y.o. picked the GoSIP but we did not realize it had caffeine. It's on a small section of the back of the box that there is caffeine added. My son had one full bottle with the setting on 5. He became tachycardia and we had to use an ambulance to get to the local children's hospital. He was admitted to the ** and we were there for our hours until he stable. The advertising on the bottle should be much plainer with warnings.

      Business Response

      Date: 04/11/2024

      Please email us at ********************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:04/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a water bottle and some of the flavors I checked the delivery Tracker thing and it says failure am I still getting my stuff?

      Business Response

      Date: 04/11/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I could not figure out how to cancel my order because I am not good with technology so I sent the company an email asking them to cancel it for me. After a string of emails in which they asked if I still want to cancel I confirmed that I would like to cancel. I got no response and 2 weeks later was charged for my subscription even though I clearly asked them to cancel it for me. They claimed my order had already shipped even though it clearly hadn't since I got a notification 3 days later when it was actually shipped. They were no help in returning or cancelling my order.

      Business Response

      Date: 04/11/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a new bottle from Cirkul, I paid $30.00 for it, when I opened the box it had a big scratch and dent on it. I immediately tried to contact Cirkul, with no luck. I emailed them and included a picture, they emailed me back offering $10.00. This is not acceptable, they should replace the bottle that they sent damaged. They need to stand by their products.

      Customer Answer

      Date: 04/03/2024

      After I filed my complaint Cirkul did the right thing and is replacing mywater bottle. So this complaint is no longer valid.

    • Initial Complaint

      Date:04/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 3/24 through a link Mr ***** bundle pack buy 10 flavors and get a free bottle. I had ordered this same pack before and the amount was the same as last time. I originally put 10 flavors in my cart because I was told that was necessary to get the free bottle. At no time during the checkout process was it noted or told to me they I wouldnt be getting the included bottle because I had purchased the pack previously. Instead the item was just removed from the cart while all the flavors remained and my order went though. Upon receiving the order and noticing the bottle wasnt included I reached out to customer service who told me I was out of luck and couldnt return the product for a refund because it is a consumable product. Interesting response as each package is individually sealed and wrapped. If returning them in the same condition I received them in constitutes an unsafe condition maybe this product shouldnt be available in the 1st place.

      Business Response

      Date: 04/03/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:03/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and the order contained flavor cartridges and when I opened 2 of them they had leaked in the wrapper it was packaged in and I was given no resolution on it I paid over 90 dollars and now I want a resolution or a refund witch they claim they cant do

      Business Response

      Date: 04/01/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:03/28/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent this email to Cirkul on 3/25/24 Hello, My order still has not arrived and I’ve checked the tracking number it was set to be delivered yesterday but for some reason was redirected from new york to Arizona!!! Very confused!!! Relating to my order, I have not received with the expected delivery date of 3/25/24. I still have not received a message back about my missing order and I am extremely beyond frustrated at this point. I have been emailing Cirkul all week. I also tried direct messaging their website and calling the number listed on the website and still nothing but our operators are busy, they ask for a prompt to press then the phone hangs up. With the direct message it states no one is able to answer my message and they will get back to me after 3pm. The same issue is with emailing, Cirkul sends a generic automated message. I just want a new shipment directly sent to me overnight, I do not want to wait over another week to receive my order and some kind of curtesy compensation for my troubles with this order.

      Business Response

      Date: 04/01/2024

      We have sent the customer an email from [email protected] this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 04/07/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution was not to my satisfaction, I sent an additional response back to cirkul about non delivery and have not heard back



      Sincerely,



      ******* ******

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cirkul water bottle purchased from ******* 3/10/24 That came with two flavors. The one flavor stopped working immediately within 10 minutes of putting together. Regardless what was done it was not working, the other one then stopped working within 30 minutes of putting together. It was the most expensive unfinished bottles of water ever. I was unable to finish even one bottle of water per flavor. Total waste of money.

      Business Response

      Date: 03/27/2024

      Please email us at ********************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team


    Cirkul is NOT a BBB Accredited Business.

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