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Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cirkul has 2 locations, listed below.

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    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 280 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the product on the assumption that was on the box that you get 6 20 oz bottles of water through it and I'm only getting two on half setting I feel misled and kind of taking advantage of

      Business Response

      Date: 03/06/2024

      Please email us at ********************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:02/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made an initial order and didnt receive product, second order I placed because I got an email saying Id get a free steel bottle with purchase. After placing order I realized it said you needed to spend $35 or more for free bottle which was stated further down in the email after the claim now button. After realizing my mistake I immediately emailed requesting cancellation of order and a refund. Today I got a response saying they cant cancel the order and I cant return the product after I receive them. They offered a $5 E gift card to their online store which Id already had issues with the order in the past and my total charged with shipping was $12.50. The email with the offer is misleading they bury the conditions after the claim now button so you wouldnt see it and it did not mention anything about not being available to customers who haves ordered from them in the past

      Business Response

      Date: 03/06/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:02/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered several sips and a filter on 2/8. Shipping carrier claims it delivered items to **** but **** has not received anything. **************** said there is nothing that can be done. I want delivery this week or a refund of me and my wife's money for not giving me what I paid for.

      Business Response

      Date: 02/26/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:02/13/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has horrible customer service!! I placed an order for someone else and right after I placed it, found out it was the wrong bottle they wanted. I called several times to get it canceled and no answer so I sent a couple emails and finally got a reply they told me that orders cant be canceled and I cant return if it comes so Im out of my money. I literally called five minutes after placing the order and then emailed. I should be able to get a refund in that time frame. Thats just wrong!

      Business Response

      Date: 02/14/2024

      We have sent the customer a message from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 02/14/2024

       
      Complaint: 21285397

      I am rejecting this response because:
       
      I placed the order by mistake I ordered for someone else and they wanted a different one (not Cirkul). I called 5 min later to cancel so I feel its only fair I get a refund. This is not a good way to handle business. I could understand no refund once the product was shipped or received However, I tried to cancel 5 minutes after the order was placed.  This is unacceptable. I do not want another bottle from this company, I only want a refund I even offered to refuse the package if they sent it and that was also denied to me for a way to get my refund. 
      Sincerely,

      *****************************

      Business Response

      Date: 02/20/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2023 a replacement bottle was ordered as a Christmas gift to replace a previously ordered stainless steel bottle which was painted gray. The paint from the previous bottle started to peel and chip off from everyday use. The replacement bottle was supposed to be a plain steel bottle, not a painted bottle. My daughter accidentally ordered the wrong bottle. However, Cirkul's policy is no refunds. I explained to *****, customer service rep., that I do not want the painted bottle because it does not sustain everyday use/wash. I am not looking for money back. I just would like to exchange the unused bottle for the non-painted version. Instead Cirkul offered me a $10 coupon and a bottle sleeve. The sleeve is not necessary as it is an insulated stainless steel bottle and stays cold. It appears the sleeve was to cover up the peeling paint from their bottle. The replacement bottle is for my significant other who is battling cancer and is starting his 3 round of chemo in the past few years. Water is crucial and he likes the stainless steel cirkul bottle because it is convenient, tasty and keeps the water cold. However there is a concern of the paint chipping and ingestion.

      Business Response

      Date: 02/14/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/11/2024 $72.40 Promised the equivalent of 6 20 ounce drinks and it only equaled 1. The company support agent refuses to give a refund and instead wants to offer more faulty flavor refills.

      Business Response

      Date: 02/14/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 02/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered February 2nd ****. Two orders ******** and ********. Paid a total of $75.56 for both orders combined. When I'm looking at the web site it doesn't say anything about using artificial sweetener. Some of the flavors state that they contain stevia so the automatic assumption is the rest of the flavors are not artificially sweetened. After I placed the order, with in an hour, I'm reading online in reviews about the artificial sweetener in all of their products. I immediately contacted customer service and tried to cancel my orders. They said nothing could be canceled even though it was not shipped yet. They let me change the flavors to unsweetened and I was just going to accept it. We received the bottles and the unsweetened cartridges and the product is absolutely disgusting. The taste is just chemical tasting. Very bad. Everyone tried a few flavors and after just a few sips of them we all had upset stomachs from the chemicals. It's trash. It doesn't make any sense why orders can't be canceled before they're even shipped and the company should stand behind their product and accept returns when the product is such disgusting chemicals. Literally my children are crying and asking to go to the hospital they are so sick to their stomach.

      Business Response

      Date: 02/14/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 02/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had 674 Cirkul Rewards points built up and was under the impression that I had until the end of December to order and keep my points. I ordered 12 days late and the only compensation they offered was a new bottle or $10 credit. Neither of which are even close to the amount of points I accrued. They stood firm there was nothing they could do for me.12 days. 674 points. All gone with no value of customer retention.

      Business Response

      Date: 02/14/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

      Customer Answer

      Date: 02/14/2024

       
      Complaint: 21269670

      I am rejecting this response because:

      The offer that was given is unacceptable for the amount of points I lost from the company.

      Sincerely,

      Cellest *****

      Business Response

      Date: 02/16/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 02/19/2024

       
      Complaint: 21269670

      I am rejecting this response because it is still not satisfactory

      Sincerely,

      Cellest *****

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 6 flavor cartridges of different flavors and each and every one of them had no flavor at all. The cartridges just made the water taste like c***

      Business Response

      Date: 02/02/2024

      Please email us at ********************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cirkul customer service did not answer my online chat after an associate had joined the chat. I was waiting in the chat with an associate for 45 minutes until their customer service line was closed. I was then emailed saying that I could not cancel my order because the product is a consumable which would make sense if the order had already left the warehouse. I had just ordered earlier that day and my order was still processing.

      Business Response

      Date: 02/02/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

    Cirkul is NOT a BBB Accredited Business.

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