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Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cirkul has 2 locations, listed below.

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    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 280 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried placing two orders for Cirkul products on 12-22-2023 the company canceled both orders and when I tried to find out why they gave me this excuse that it was for an address that they had shipped to before. I for one do not know who had tried to scam them. I have a friend whos brother in law that lives at that address that I was having these products shipped to. The online chat lady was rude and tried to call me a females name. And that is how found out they refuse to ship that order to the friends brother in laws address.

      Business Response

      Date: 12/28/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date Posted: 12/11/2023 Merchant Name: SP CIRKUL, INC.Amount of Transaction: ***** Cirkul duplicated my order and refused to refund my $ stating that it was for customer safety they would not accept a return for the duplicated order. The product is prepackaged and unopened. I did not order the same product 2x. It was their error for duplicating my order.

      Business Response

      Date: 12/28/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

      Customer Answer

      Date: 12/28/2023

       
      Complaint: 21040930

      I am rejecting this response because they offered $5 refund for a $25 order they duplicated.   This is not acceptable.

      Sincerely,

      ***********************

      Business Response

      Date: 01/03/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the flask type bottle at my local ******* on December 16th 2023. After filling my bottle I put the lid along with the cart, it's hard to drink. I believe it's sealed too much and not enough airflow for the water to go through the cart. I would like a replacement if possible. I lost my receipt

      Business Response

      Date: 12/21/2023

      Please email us at ********************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:12/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So i placed a order with Cirkul and the ad said a free 22 oz steel bottle with first purchase. So i placed a order when i paid the bottle disappeared from my order. So I tried to cancel my order and they told me they could not cancel it once it had been processed and shipped, which had not been shipped at the time that I reached out. I've contacted their customer service through their message app and never get a response. I've waited over an hour and a half two hours a time waiting for somebody to answer back in their chat. I have screenshots to show what the order said and the advertisement was and then I tried to reach out because the product I ordered from them that they call sips was leaking when I got them and I can't get nobody to answer me back on the chat they have. I just would like the bottle that was advertised when I placed my order. And the sips that's leaking to be replaced. Since they say they have a no return policy what good to see sips do if I don't have a bottle.

      Business Response

      Date: 12/21/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:12/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company recently offered a promotion of a free water bottle and 2 flavor cartridges, payment of $5 needed to be covered by me for shipping. Everything was added to my cart and I checked out. When I received the order, all I got was one cartridge. I wrote to the company asking if the bottle and second cartridge would be sent separately. They wrote back and told me that there was a $35 minimum required order amount to get the free bottle and second cartridge. However, this was not relayed to me when I was checking out. There were no messages or notices that a $35 minimum was required. I then asked for a refund and return of the cartridge as it is a pointless item to have without the bottle. I cant use it. They wrote back saying they do not offer refunds once an order has been submitted. This company was deceptive in the promo being offered. Had they been clear that I would not have received the bottle and second cartridge, I would not have placed the order. I simply want my shipment payment reimbursed. Of which they also charged me tax. Taxes on shipping fees.

      Business Response

      Date: 12/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:12/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      wrong size I want to return for a refund but they will not allow me to ,

      Business Response

      Date: 12/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

      Customer Answer

      Date: 12/19/2023

       
      Complaint: 21017862

      I am rejecting this response because: they did not fix the issue

      Sincerely,

      ***********************

      Business Response

      Date: 12/22/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:12/17/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a flavor thing because it said order 1 & get a free metal bottle. I even added another flavor. Now I'm getting 1 flavor & no bottle. I didn't even get an order confirmation. Only looked because I was telling someone about it & found out I was bait & switched. I tried chat option but they just quit answering.

      Business Response

      Date: 12/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

      Customer Answer

      Date: 12/19/2023

       
      Complaint: 21015251

      I am rejecting this response because:  they want me to order even more & spend more $.  Why would I spend more money on an uncertain product.

      Sincerely,

      *****************************

      Business Response

      Date: 12/21/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team

      Business Response

      Date: 12/21/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team

      Business Response

      Date: 12/21/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:12/17/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they took the money out they didn't ship it they told me that they can't stop them or cancel my shipment they still have I still have not received it they said that they cannot refund my money they could not cancel it it still hasn't been shipped they said that I cannot return it for a refund and they would give me a $5 credit I still haven't received it I want a refund I do not want the order I told them in a timely matter that I wanted canceled and they told me they will not cancel it and I will not get a refund can you please take care of this for me thank you

      Business Response

      Date: 12/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

      Customer Answer

      Date: 12/19/2023

       
      Hi ******,


      Thank you for reaching out.


      We are sorry you no longer wish to receive the items you ordered. Unfortunately, we are not able to cancel or alter your order at this time. As soon as you placed your order, it entered our automatic fulfillment process to be readied for shipping. Given that Cirkul is a consumable product and we strive to take the utmost precaution when it comes to our customers and their well-being, we can't accept any returns or provide refunds.


      Here is the tracking information for your order: **************************************************************************************


      While we are not able to cancel the order you placed, we are happy to share a $5 Gift Certificate with you for any inconvenience. Just let us know if we can get that code sent over to you!


      Thanks!

      I am rejecting this response because:

      Sincerely,

      ***********************

      Business Response

      Date: 12/21/2023

      We have sent the customer another email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:12/13/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/11/2023 I visit Cirkul website. First thing that pops up is to enter your email to receive a free flavor. I entered my email. 2 min later, I received the email & clicked the link to Cirkul website to order & add free flavor. A promo popped up with free flavor to get free large stainless steel water bottle & another flavor, but I had to pay for the shipping cost of $5. This is not uncommon for companies to offer free products to promote their business. Ive made these transactions several times before with other companies. Ive gotten lots of free items so it didnt strike me as odd. I looked to see where Cirkul was located, saw it was in *** therefore I trusted it more! Cirkul website advertised the 3 free products, pay $5 shipping. Thats what I did. Cirkul took $5 from my debit card immediately. I was thrilled since I wanted to try it! I even referred several family members who also went to their website & got the same exact advertisement deal! Today, 12/12/23 I return back to Cirkul website to check tracking/shipping info in excitement as to when to expect it. Log into my account, order was not fulfilled! Confused I reached out to customer service who told me it was a mistake. I feel scammed. Also my family members are mad because they also lost money. I explained to customer service that this is not my fault, the company allowed this transaction, took my money & promised to fulfill an order that they now decline. Their mistake in not my fault or anyone elses. Cirkul should stand behind what people ordered & expected to receive. To make matters worse, they refused to refund my $5!! Email from Cirkul says free flavor with order. I placed order. This bad business & horrible way to do people. I hope to to reach a solution here before reaching out to legal counsel. ********* should not be lied to or done this way. I did a little investigating & theres many many complaints online about different issues. I want what I ordered on their site and or my $5 back.

      Business Response

      Date: 12/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

      Customer Answer

      Date: 12/19/2023


      Complaint: ********

      I am rejecting this response because: This is another false statement by Cirkul. They did not send email. Cirkul did not solve this matter. They know what they did & are doing to customers is wrong. Fulfill my order I rightfully placed for 3 items as promised by Cirkul website or refund my $5. 

      Sincerely,

      ***************************

      Business Response

      Date: 12/21/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They double charged me. I had a single order and now they are unavailable for chat or calls. It's Christmas I need my money

      Business Response

      Date: 12/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

    Cirkul is NOT a BBB Accredited Business.

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