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Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cirkul has 2 locations, listed below.

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    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 280 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company claims I places an order with them which I did not for 40 Cirkul sips which totaled $100 they billed me and collected the funds. I have attempted to cancel the supposed order was told I couldnt I then said I wanted to return the unused items or refuse the delivery they told me they would not accept a return and if I refused it they would not refund my money! I dont want this item just my money back have no problem returning it I didnt order it s seems to be a scam

      Business Response

      Date: 12/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:11/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 21 I bought two cirkul kits for ***** each I bought two refill cartridges **** each it says in the cartridge it will make 6 20 ounce Drinks I filled my bottle up twice and no more flavor its a rip off and I want my money back

      Business Response

      Date: 11/30/2023

      Please email us at ********************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 12/01/2023

       
      Complaint: 20923171

      I am rejecting this response because: they did not offer me a refund

      Sincerely,

      *********************

      Business Response

      Date: 12/11/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase online for $49.92. The purchase was for a stainless steel bottle along with some flavor tops for the bottle. This purchase was made on 9/10/23 but the item was not received until **** days later. My main complaint is that the stainless steel bottle started to rust at the threads on top. I just recently noticed that when I washed my bottle by hand. I emailed cirkul(company I made purchase from) and their response was that they DO NOT offer any kind of warranty with their items. Their solution to a bad product was to clean it with this and that. They must not know that rust can not be permanently removed; yes you can clean it off temporarily(hours) and it comes back. Their solution is not a solution, is more like a put a band-aide on it and hopefully you'll forget about it. I dont understand how a company can sell something without some kind of warranty or consumer protection. We really liked this flavors they offered but after this experience, we are done with this company. We just cant do business with a company that doesnt hold themselves accountable for their own products.

      Business Response

      Date: 11/22/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:11/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 11/10/23 i purchased products made by this company from my local ******** I had purchased the cirkul starter kit that comes with 2 flavor cartridges and 3 additional flavor cartridges.I started out by using the fruit punch one that the kit came with. I filled the container with water and attached the flavor cartridge. I set the flavor to 3 out of 10 as I didn't want it ****** sweet. after about 4 gulps the product was already empty. this product is advertised as being able to supply 5 refills before being depleted. The second one I opened was Wild Splash Alligator Apple Flavor Cartridge. this one lasted for only half a bottle on setting 3 as well. upon contacting the company and verifying my purchase with a copy of my receipt. I was told they would only send me out replacements if I made a purchase from their website and a list of tips to try to fix this. however I explained to them the cartridges were not clogged or blocked as they were completely empty with no fluid left in them at all. being clogged has no impact on it being empty. I find this to be extremely bad customer service requiring a customer to buy something if they want a defective item replaced. I've attached proof of purchase along with the email I received from the company instructing me to make a purchase to replace the defective cartridges. items on the receipt that were defective thus far have a upc number ************ and ************.i do not plan to use this product anymore as i see that there are thousands of reviews and bad ratings on BBB indicating the very same issue with the cartridges not lasting as advertised.

      Business Response

      Date: 11/22/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:11/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/04/2023 for 7 items only received 5 of them . Just want the other 3 shipped to me. Contacted them Saturday got what I consider the run around wanted to upload pictures of what I received did that . So there answer to the problem is when they will give me 3 free so I have to order more to get what I already paid for absolutely not. The order number is ******** they owe me a white cherry and two peach mango.

      Business Response

      Date: 11/22/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:10/23/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a refund of an autoship minutes after my card was charged. I didnt receive a reply until 6 days later, after I received the products I didnt want and sent them another email about not hearing from them. They claimed they are unable to refund or accept returns and offered a $5 credit instead of the $50 refund I requested.

      Business Response

      Date: 10/23/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:09/26/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with cirkul and got a monthly plan of 6 cartridges a month. Then in July I ordered one time of 40 cartridges and put my subscription on hold till October. Then on sept 25 I seen a charge for $100 and called them and told them it was only supposed to be six cartridges and wasnt supposed to start back until October. They said it was for ************************************************************* even when I told her I did not want. There was not email saying they were going to take out money earlier than I had set it and I should not have to pay for a product that hadnt been sent or wanted or even the amount I was signed up for. All they wanted to do was give me a $5 credit which is not even close. I dont want the product.

      Business Response

      Date: 09/29/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 09/30/2023

       
      Complaint: 20655864

      I am rejecting this response because:

      They didnt sent me any email at all to fix the problem.

      Sincerely,

      *********************

      Business Response

      Date: 10/05/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:09/18/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I waited 2 business days like was told and then was told to wait again. My oackage was marked delivered butnever received. I have left reviews for other customers as the agent I spoke with was rude and snide.

      Business Response

      Date: 09/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 09/20/2023

       
      Complaint: 20612846

      I am rejecting this response because:

      I never got a response or product. I will now leave my reviews.

      Sincerely,

      *******************************

      Business Response

      Date: 09/22/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:09/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company refused to cancel my order. The cancellation request was emailed within less than an hr of the order. Their products contain harmful chemicals which shouldnt be allowed for purchase in the first place. If they want to continue to sell known harmful chemicals thats fine but should accommodate cancellations or returns of unopened products. Email exchanges with time stamps are provided.

      Business Response

      Date: 09/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:09/12/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went on the Cirkul.com website to order a giftcard for a friend. Somehow during the ordering process, the website signed me up for AutoShip. I do not even own a Cirkul water bottle. It is a flaw in their website. When I called to cancel the auto ship, less than 12 hours after they charged my credit card $19.99, they told me they were unable to cancel the automatic order or give me a refund. I was completely unaware that I was signed up for auto ship and I feel like I was scammed.

      Business Response

      Date: 09/18/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 09/19/2023

       
      Complaint: 20588540

      I am rejecting this response because: Cirkul did nothing to take accountability for their flaw in their website. Their website automatically signed me up for auto-ship, when all I wanted to do was purchase a gift card. This should not even be an option for someone who is not buying a physical product from the website. 

      Sincerely,

      *******************************

      Business Response

      Date: 09/22/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

    Cirkul is NOT a BBB Accredited Business.

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