We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cirkul has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 277 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter took my phone and made an order. I noticed when I got the confirmation on my watch. I immediately asked them to cancel the order, but they refused.

      Business Response

      Date: 07/20/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 07/20/2023

       
      Complaint: 20346121

      I am rejecting this response because: the order has not been cancelled, and I requested it to be canceled moments after it was placed. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a clear bottle with an orange lid and 3 sips with a 35% discount for ***** from a Tickot ad. I was supposed to receive a free sip that mysteriously deleted after I placed my order. I did not receive it. They replaced the order, I received a non-clear bottle and 2 sips, thrown in a bag not a box. I contacted Cirkul with pictures of what I received, and how on their ad I was supposed to receive it. I get a reply that they only have 2 sips on the account, nothing about the bottle and nothing about how I received the package.

      Business Response

      Date: 07/14/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:07/13/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attached are the images, I contacted the company within minutes after I saw that u was charged more for the other items.Thr order was not processed yet in my account, yet after the long wait from the agent stalling, the order finally showed on the cirkul website, and I was informed there was nothing they can do.When you call to get an agent, there is no customer service to speak with, just a chat option.All I am asking for, is the refund for the non cartridge items and not send the sleeve and bottle. I was told they couldn't do that.

      Business Response

      Date: 07/14/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 07/14/2023

       
      Complaint: 20311895

      I am rejecting this response because: It is inadequate,  the frustration, and having to contact the BBB just get rapid responses from the Company. I want my full $54 refunded for the Bottle, lid and sleeve. 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I bought the circle bottle and different cartridges to try. My throat started feeling really really dry and felt like it was starting to close up. Luckily, it went away with some allergy medicine and an asthma treatment. The company will not respond to my inquiries about a refund and a stop shipment on another order I had placed before I had the reaction. I am very upset because clearly these are not safe products!

      Business Response

      Date: 07/14/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 07/14/2023

       
      Complaint: 20295525

      I am rejecting this response because: they did absolutely nothing for me. They offered me five dollars as a credit when I spent 75 and had an allergic reaction! They dont care at all about the fact that I almost had to go to the hospital! All I asked for was a full refund!

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a circle water bottle that worked for one cartridge. The second one worked for a few sips and stopped working. The third one the same thing. I called customer service and the trouble she did with me, but nothing worked. There are no exchanges or refunds, and it clearly is a defective product. A huge scam

      Business Response

      Date: 07/11/2023

      Please send us an email to ********************************** so we can help solve the issue at hand.
      Thanks,
      - Cirkul Team

      Customer Answer

      Date: 07/11/2023

       
      Complaint: 20290133

      I am rejecting this response because: I spoke to a Cirkul operator and she trouble shot ideas with me to fix the bottle and it still doesnt work. I would like a full refund please.

      Sincerely,

      *******************************

      Business Response

      Date: 07/14/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:06/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a raspberries tea from ******* and it taste like chemicals before trying it I placed a order on cirkul website and I PAID for 2 raspberry teas and they won't let me send back the product I don't want because their company doesn't ever wanna give refunds out or make it right .I am really angry with this company .

      Business Response

      Date: 06/22/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:06/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business is supposed to send an e-mail 2 days prior to autoshippment. I did not receive that email. My auto payment went through in the middle of the night. When I awoke and saw an e-mail that said edit your order I clicked it, changed to what I wanted and then noticed that the e-mail was not the pre-processing one I was supposed to get but one saying they already processed my order. The e-mail also stated that shipping would be delayed due to their shipping partners and high order volume but when I called they claimed it was packaged and they could not accept returns and then claimed it shipped. I originally called customer service 2 times receiving no answer, so I sent them an e-mail where they originally stated they were refusing to cancel my order and after mutiple unresolved e-mails I spoke to a rep who also refused to cancel my order and stated that after I called to cancel it they shipped it out anyway.

      Business Response

      Date: 06/22/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:06/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had 3 cartridges now in the last month & a half that fall apart. ill hear its making a wobbling sound so ill unscrew the cartridge to take it out of my bottle & when i do the top mouth piece removes & leaves the cartridge in so i have to unscrew the whole lid & take it out. when i pop the top back on itll go back on but the flavor will no longer dispense even if its only a day old & should still have flavor. once it even caused weird white floated & fogged the water from whatever was coming out of the cartridge. it happened with two blue raspberry ************* my sweet tea flavor

      Business Response

      Date: 06/19/2023

      Please email us at ********************************** or send us a message on ******** so we can further assist. Thanks, - Cirkul Team

      Customer Answer

      Date: 06/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and emailed the email provided for further assistance but still unsure on what they will do until they respond answering on what they will do.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered three sip containers from Cirkul. When I got the ordered one of the sips had broken inside the envelope. It smelled horrible like rotten fruit. I tried calling and emailing the company right away. It took a couple of days to even get an answer. The company would not refund my order. They told me to rinse of the product and use it. Then they offered me two free sips but I have to place an order to get them. That is absured. I want my money back.

      Business Response

      Date: 06/19/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:06/15/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I told the company to cancel my account since I could not get into it they gave me info to try to get me back in but none of it helped then they still charged me for the stuff I said I wanted canceled thst is theft

      Business Response

      Date: 06/15/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 06/15/2023

       
      Complaint: 20190242

      I am rejecting this response because:

      Sincerely,

      **************************************

      They only refused refund and nothing else in the emails so untell refund is taken care of *** an apology from the company for fraud and theft I won't stop

    Cirkul is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.