We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cirkul has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 277 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 9 individually sealed cirkul pods from their website. When I received the items, 6 of the 9 individually wrapped pods were opened, and some had leaked out into the bag they were shipped in. These items s**** onto you cirkul water bottle and the pods contain flavor. The water from the bottle passes through these pods before it is consumed. I have contacted the company several times back and ************ will not let me return for replacement or refund. I explained that I refuse to accept any item for consumption that is open prior to me receiving it. Food or beverage items should be factory sealed when the customer receives them. Would you please help me to resolve this issue.

      Business Response

      Date: 06/15/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 06/20/2023

       
      Complaint: 20177314

      I am rejecting this response because: They sent me 6 sips which are consumable items that were open upon my receipt. I do not wish to continue any business with this company, and request a refund for my items. I have made several attempts to resolve this with the company & the best offer was 4 free sips with my next order. As I stated 6 were opened, and I do not want anymore sips.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They allowed my child, without verification from me, who is a minor, purchase their product. Then they put ***** worth of automatic shipments on the account and deducted the money from my account.... again without permission. I contacted them, they refused to cancel the order and refund my money even though the shipment hasn't sent or been processed. I would like the return of my money immediately and the account canceled and flagged as fraud!

      Business Response

      Date: 06/15/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:06/07/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased on 3/2/23 and have not received the product.

      Business Response

      Date: 06/08/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 06/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/06/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Cirkul on May 6, 2023 for 40o drink cartridges. I immediately canceled/turned off the auto-ship option because a friend made me aware of it. On June 6, 2023, they charged my credit card $105 for an additional 40 cartridges. The order was renewed by them without my permission at 4:07 am. I called and emailed them on 6/6/23 @ 7:29am and informed them of the mistake they made. Cirkul emailed back and basically told me it was too late to cancel my current order.I also logged into the Cirkul website to see my subscription was turned back on by Cirkul, so I canceled the subscription again.

      Business Response

      Date: 06/06/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 06/07/2023

       
      Complaint: 20149322

      I am rejecting this response because: Cirkul reached out at is only offering $10 off my next order or 4 free sip cartridges. This in no way makes up for $107 they charged to my card when my account was cancelled already. This company keeps getting away with stealing peoples money and no one is hoding them responsible.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased this water bottle and cartridge pack for 20 buck at ******** On the box and advertising ir states that on cartridge should last 6 refills. Never on the package it states of depending on the dial.however there are complaints on the forums that there are people who kept it on one and still goes out in one to two days.

      Business Response

      Date: 06/02/2023

      Please email us at ********************************** or send us a message on ******** so we can further assist. Thanks, - Cirkul Team

    • Initial Complaint

      Date:05/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed my subscription on paused, and an order was still processed after the reminder went to spam. I requested it be canceled and refunded and they refused citing their "protocol". The agent was rude and lacked empathy and the company has to have a grace ****** in place for these situations. I really needed that money for bills but they don't care abut their customers, only about their bottom line.

      Business Response

      Date: 06/02/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks,

      - Cirkul Team

      Customer Answer

      Date: 06/02/2023

       
      Complaint: 20113208

      I am rejecting this response because: They simply offered me more of their product that I did not want in the first place. This is not acceptable. Their policy is meant to prey upon people and that is not only unethical but it is simply bad business. Please avoid this company at all costs. The product itself is great, but customer service makes this company completely undesirable. 

      Sincerely,

      *****************

    • Initial Complaint

      Date:05/24/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cirkul will not cancel orders prior to shipping the product, and they do not accept returns of unopened packages. These are unreasonable terms of service

      Business Response

      Date: 05/25/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 05/26/2023

       
      Complaint: 20099349

      I am rejecting this response because:
      Their terms of service are unreasonable and should be changed. The most recent communication from Cirkul was simply a reiteration of Cirkuls original unreasonable position. 

      Sincerely,

      *********************

    • Initial Complaint

      Date:05/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1 cartridge, level 2,, only level 2, last EXACTLY 1, 16 Oz bottle of water. Your supposed to be saving plastic waste, New studies show, between cirkul and *****, your adding plastic waste. I caved, I hike alot.Bought a cirkul. Thought I was doing better for the environment. All the settings on it, I found #2 did best for me, light flavor, good flavor, hopefully in a lower setting, last longer..2 issues..It don't, each 16oz water you put in, even lowest setting, depletes it, not worth buying the overpriced refills, and adding to the plastic graveyard in the ocean. I then found same thing on TEMU and WISH Fits my bottle. Only $0.50 each. They last ,3, 16 Oz waters, before even getting weak.#2: undeclared allergens. I've reported this to the **** and BBB, , I've began a petition against the use of the bottles, as they add 10 tons of plastic, globally,

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order through drinkcirkul.com. I made a mistake and ordered the wrong size bottle so I got on their chat service about an hour after I placed the order and was told they cannot cancel an order once its paid for and you cannot modify an order. Their website does not say that anywhere. It says once you get your shipping email you cannot cancel. I did receive an email that said Thank you for your order. It did have an estimated arrival date of May 31-June 2nd. However just above this estimated date it says stay tuned for shipping information The email also did not have an order number with it just the amount I paid. I was told by their phone representative that I had to create an account to place my order. I did not create an account .So I went back to their site and put in my email and clicked forgot password and it emailed a link to create a new password. Their system creates an account without you knowing. Also it says nowhere when you are going to purchase or even at the payment point that all sales are final and nonrefundable.

      Business Response

      Date: 05/23/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 05/23/2023

       
      Complaint: 20093116

      I am rejecting this response because: they still have not sent me a shipping confirmation email and in their email they automatically created me an account when I ordered. After reading all the reviews on BBB from other customers I feel like I need to cancel my credit card I used to purchase because they all had recurring charges that they had cancelled or changed. The business seems to be a big scam all the way around. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/18/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order of a bunch of things. Shipping was super slow even though I paid extra for express shipping. I ended up needing more sips before the auto shipment so I purchased some at ******* and cancelled the auto ship. Well I woke up to an email saying they are going to process my order. I immediately emailed and was told that they werent showing that I cancelled it and they cant cancel the order even though it hadnt even been shipped yet. Worst customer service. I will no longer be buying any sips from them or ******* again based off how they manage things.

      Business Response

      Date: 05/18/2023

      We previously sent the customer an email from ********************************** to solve theissue at hand. Thanks,- Cirkul Team

      Customer Answer

      Date: 05/19/2023

       
      Complaint: 20075151

      I am rejecting this response because: there was not a resolution to this problem in the email response. I emailed prior to anything being printed for shipping and you refused to stop processing my next order. The product still has yet to ship and here we still are having you continue to charge me.

      Sincerely,

      *************************

      Business Response

      Date: 05/23/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

    Cirkul is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.