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Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cirkul has 2 locations, listed below.

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    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 277 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I placed in order awhile ago and got that order but I keep receiving more filters I want to make sure Im not getting charged for stuff I didnt order.

      Business Response

      Date: 02/13/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:02/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and received the product. I decided I didn't want it. When it arrived, I wrote REFUSED on the box and took it to the post office. I never opened the box and it was returned in the exact same condition I received it in. I realized this week that I have not been refunded yet, so I emailed them. I was told they do not accept returns and do not give refunds due to customer safety concerns. I told them that was not acceptable and that they should make that ******* clear to customers before/when they order if they have a policy that is not consistent with other copmanies in this world. They responded that it is in their FAQ and I should have read it before buying. Who reads the **** Then, I received an email receipt that they re-shipped it to me. I emailed back and told them not to because I will just refuse it again.

      Business Response

      Date: 02/06/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 02/07/2023

       
      Complaint: 19337445

      I am rejecting this response because they refuse to refund my money for a perfectly good, unopened product that I refused through the postal system and returned back to them in the same exact condition they sent it to me in.

      Sincerely,

      *********************

      Business Response

      Date: 02/13/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:02/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to the company about missing items and product issues. I was not getting the amount the product said it provided. **************** wrote this off as a lid issue even tho I ordered and replaced the lid and still had the issues. They can clearly see this thru my subscription and I mentioned it. I also mentioned I wanted to get my missing items so I could cancel my subscription and the issues I was having. They proceeded to not send my missing items so I waited till the next sub to get the missing items. They were still not sent. I then asked them to just send the missing sips and this did not happen again. I have now been charged and have asked them to cancel my charge and subscription since it has not even been sent. They are refusing to becuase if automation even tho the order hasnt even left the facility.

      Business Response

      Date: 02/03/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very bad customer service, products are pricey for people. It's a scam not worth the Money

      Business Response

      Date: 02/02/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 02/03/2023

       
      Complaint: 18964385

      I am rejecting this response because: I made a counter off for a simple 22oz bottle for free instead if there 5$ credit. But they want me to pay them more and up my monthly plan to get a bottle. I can ************** for 8$ but figured with there customer service issues they would except my counter offer but they said no so my issue from the beginning and now this issue stands as bad customer service. 

      Sincerely,

      ***************************

      Business Response

      Date: 02/06/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a subscription for the refill cartridges. I have canceled this subscription at least 3 times.However, cirkul keeps sending them and keeps withdrawing money from my account month after month.In the very least I would like this company to not contact me again, not withdraw any more money and to not send me any more products. Although I do think that a refund would be appropriate, seeing how cirkul ignores any attempt to cancelation.

      Business Response

      Date: 02/02/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:02/01/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order on 01/30/2023, I accidentally put in the wrong address and emailed them immediately after trying to go through their help feature online, it's a chat feature, but no one was available to help me. I again tried to contact them through chat on 01/31/2023 but was told because the label had been created I would have to contact ***** So, I did but they referred me back to Cirkul. Cirkul told me they could not help me until the package was returned to sender. So now I've lost money and the product before it has even been shipped. All I needed to do was change the address. I begged and pleaded hoping there would be some way to correct this issue but they told me no, they couldn't help me.

      Business Response

      Date: 02/02/2023

      We have
      sent the customer an email from [email protected] this afternoon to solve
      the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 02/06/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID **********, and find that this resolution is satisfactory to me.




      Sincerely,

      ************

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two starter kit of 22oz on 1/20/23 and I try it. I received my first order and the first couple of flavor cartridges I used were inconsistent and ran out of flavor after 2 refills of water and was set in number 4 (they claim it last 6 bottle refills set on 4).I received my first order and the first couple of flavor cartridges I used were inconsistent and ran out of flavor after 3 refills of water (they claim it last 6 bottle refills set on 4) so I just figured I received a bad batch or something, so I bought new cartridge but the results were worst, it only las two refills of 16 ounces. I have emailed multiple more times with no response from vendor. t and I wish they can fix the bs is that the flavor dont last long and here you go spending couple of dollars a day on flavors and it dont last long one bit. They need to be sued for false advertising and representation I will not recommend this product to anyone it was a waste of money.

      Business Response

      Date: 01/27/2023

      Please email us at ********************************** or send us a message on ******** so we can further assist. Thanks, - Cirkul Team

      Customer Answer

      Date: 01/30/2023

       
      Complaint: 18937274

      I am rejecting this response because: I have email them several times before and never got an answer from them. 

      Sincerely,

      *************************

      Business Response

      Date: 01/31/2023

      We have not received any email with this customer's name. Please email us at ********************************** or send us a message on ******** so we can further assist. Thanks, - Cirkul Team

    • Initial Complaint

      Date:01/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/23/23 I made an order for 93.02$ from Cirkul. They took the money from my debit card, but there is no tracking information or any record of the transaction or n their end. Spoke with cirkul customer service once on 1/23/23 about it. They hung up on me. When I call back their numbers do not work. No response to email. Yet Im still being charged 93.02$ and cirkul seems like a ghost.

      Business Response

      Date: 01/26/2023

      We
      previously sent the customer an email from [email protected] to solve the
      issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 01/26/2023

       

      Complaint:********



      I am rejecting this response because: Cirkul has yet to respond to any email I have sent them not have they reached out to me in any way regarding this. 72 hours has passed and the debit transaction is still posted to my bank account. 



      Sincerely,

      ************

      Business Response

      Date: 01/27/2023

      We
      previously sent the customer an email from [email protected] to solve the
      issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:01/24/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on 12/9/22, order has not been received, tracking info stopped on 12/25/22.Order # ******* Billed $95.00.Would like refund or items delivered ASAP.

      Business Response

      Date: 01/26/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 01/31/2023

       
      Complaint: 18882355

      I am rejecting this response because: I never received an email from them that they claim to have sent.

      Sincerely,

      *******************************

      Business Response

      Date: 02/02/2023

      We previously sent the customer an email from ********************************** to solve the issue at hand. Thanks, - Cirkul Team

    • Initial Complaint

      Date:01/17/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Jan 5th 2023. I received tracking information thru DHL. On Jan 12th, tracking showed that my packages were at a distribution center 1 hour away from my home. They were set to be delivered by Jan 14th. As of today, Jan 17th my tracking still shows that my package is sitting in the same distribution center. I called DHL who advised me to contact Cirkul and request a refund or replacement because my packages could not be confirmed or denied as being at there center. I contacted my local post office who also stated they never have received the order to deliver to me. The only thing Cirkul has done is sent me the same tracking information I already have access to, and tell me to wait 5 more days. I am going today to my bank today to request the payment be reversed if I do not hear from them soon. This is ridiculous!

      Business Response

      Date: 01/17/2023

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

    Cirkul is NOT a BBB Accredited Business.

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