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Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cirkul has 2 locations, listed below.

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    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 280 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the tiktok Cirkul deal where you get the free stainless steel bottle with purchase of 10 cartridges. I placed 10 in my cart and I received my order today with only 5 cartridges. I reached out to support at Cirkul and they said they don't show my bottle on there. And that I can't return the "UNOPENED" packs of flavor because I can't use them now without the bottle and their customer service rep said they would give a $5 coupon for future orders which is pointless as I will never use them again. Poor quality for customer service and support.

      Business Response

      Date: 07/08/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:06/26/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did purchase flavors online , I am the first time user ordering from portal. I placed order on June 25th 2024 with order number # ******** price $25.38 . Due to reason I wanted to cancel order after payment but I don't see any option in portal to cancel order I sent email ********************************** they responded with generic message saying look for FAQs and today I called to their customer care ************ , customer care person responded saying you can't cancel since its processing as per terms and conditions cancellation not possible .I read terms and condition its mentioned for subscribers for any plan they can cancel but not for one time purchaser as me. also its mentioned once its shipped can't be returned but my order status as Paid /order confirmed not shipped NOT SURE WHY ONLINE PORTAL DON'T HAVE OPTION TO CANCEL ORDERS AS PER FEDERAL TRADE COMMISSION RULES .

      Business Response

      Date: 07/01/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 07/01/2024

       
      Complaint: 21905519

      I am rejecting this response because:

      They didnt answer the question on not providing the option to cancel order either in online though call. If any order accidentally placed cant be cancelled .

      Sincerely,

      ***********************

      Business Response

      Date: 07/09/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:06/24/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a promo to get a free cup and 2 cartridges with purchase of 35. I purchased the 35 dollars worth of product and when I checked out it removed my free items. I emailed the company as well as call them to cancel the order since it took my free items off. They said they cannot cancel an order even though it was just placed and has not left their facility. Asked to speak to a supervisor and they said they had to submit a request to have a supervisor call or email me back and would take ***** hours. That is not acceptable. I told them I did not authorize the transaction without the promo items and they didnt care. Only offered a 5$ gift certificate to use on a future order. I will not be purchasing from them again. I want a full refund and the order cancelled.

      Business Response

      Date: 06/25/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 06/25/2024

       
      Complaint: 21888188

      I am rejecting this response because: the order is not getting cancelled/refunded. The only resolution they are offering is for me to place  another order spending more money to get the promotional offer I had to begin with. 

      Sincerely,

      ***********************

      Business Response

      Date: 07/01/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:06/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been smelling mold and its coming from the cartridge. Who know what the mold did to me internally. I want allllll my money back. For the bottle and 6 cartridges I spent on this health hazard

      Business Response

      Date: 06/19/2024

      Please email us at ********************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Cirkul sports bottle on April 02, 2024. On June 15, 2024 I noticed the plastic-lined bottle had condensation inside and there was no way to clean it. I reached out to the customer service to see if I could get a replacement as it was only 2 months and cost $25. There is a no-refund/return policy that points out cartridges are consumable so there is no returns accepted. The *** states if there is a damaged bottle or leak to reach out and there is no specified time frame. I sent pictures. They offered a $5 gift card to apply on my next order. I asked if they always handle product deficiencies by suggesting the customer provide more business in exchange for minimal compensation. The rep then asked how I wash the bottle. I said a bottle brush and sent a picture. Then she offered a replacement bottle(after I asked) when I place my next order. I asked if that sounded right, to stand by their product but only if I place another order. Then I received a long explanation about a defective item time line of 45 days, even thought I told her when I purchased it at the beginning. I couldnt even finish reading the copy and pasted response before I got an Error Occurred Processing your action. Please try again. Pop-up. Then the chat was gone. First she tried to see if I caused the problem with how I cleaned the bottle . Then offered a fraction of compensation only if I placed an order, then offered the entire replacement if I placed an order, then said I shouldve done it before 45 days even though it doesnt state that on the faq. Then shut down the chat. Bad business practices. All I needed was a replacement for a bottle that cost $25 that leaked in two month period.

      Business Response

      Date: 06/18/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 06/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********************

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to renew my subscription. When I clicked send shipment now I was notified that my card was declined as it had expired. I was prompted to update my payment information. I uploaded a different card and then reprocessed the charge as the charge was not approved by the original credit card company. Now I have two payments to my new card four minutes apart for the same amount. When I contacted the company and asked for a refund for the second charge they said I clicked the button twice and they were unable to offer a refund for the duplicate charge. They denied the original payment had been declined. I subsequently have cancelled my subscription to this company but would like to be refunded for the duplicate charge ($48). I asked to have this issue escalated to a manager and did not hear back from the company.

      Business Response

      Date: 06/18/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:06/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These cirkul bottle cartridges grow mold very very quickly even when the water is changed and refrigerated regularly. Absolutely appalled to find out other customers are having the same issues and this remains on the market. CIRKUL should go out of business for this .

      Business Response

      Date: 06/12/2024

      We have sent the customer a message from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Cirkul water bottle April 9 for $25. The bottle came defective. I contacted Cirkul via email April ********************************************************* a $5 store credit. When I declined they offered to replace it with the cheapo free plastic bottle they give anyone who makes a purchase. When I said I would take a $25 store credit or a refund they told me no. Because they have stated on their website "no refunds" whatsoever, you can't get any help from the credit card company. So they are allowed to ship out defective items, you can't get a refund, and they offer $5 items in the place of a $25 item. Horrible customer service and they shouldn't be allowed to get away with this.

      Business Response

      Date: 06/17/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel subscription several times as directed by the website to no avail now my bank account has been overdrawn due to an automatic payment being taken out and also being charged in additional $28 I would like the original amount charged by the company plus the bank charges it is ridiculous that they do not respond to their phone or email

      Business Response

      Date: 06/10/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No email notification was given that my subscription was about to ship so I could cancel or delay.Received an email then that my subscription was in "pre-shipment", so I reached out to see if it could be cancelled. They said no. They then stated no returns. There is no easy to access return policy on their website; it is in FAQ, and supposedly in the fine print of the subscription agreement.

      Business Response

      Date: 06/04/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 06/04/2024

       
      Complaint: 21795879

      I am rejecting this response because:

      A $10 Gift card is not anything I will use because I will not be using the product any longer. The Order Didn't ship until today, so it would not have been impossible to put a stop in at the warehouse before the order was picked.

      Sincerely,

      *********************

      Business Response

      Date: 06/05/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team



    Cirkul is NOT a BBB Accredited Business.

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