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Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cirkul has 2 locations, listed below.

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    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 280 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer for ********************** for YEARS. I have spent thousands of dollars on their products and even promote them to family and friends. I moved out of state after a horrible divorce and illness and unfortunately my credit card was declining and I was not getting the autoship. I was never notified of this by the company until l logged in and saw I needed to update my credit card. I also was going to use my accumulated points to get a few new bottles. To my surprise, my years and years of points were GONE. I emailed customer service and they offered me $10. I never got a call, email, text or anything notifying me my points were expiring. I would like my points back or I will completely cancel my account and never buy a thing again. I also have a tiktok with over 250K followers and I will post on there as well.

      Business Response

      Date: 06/04/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 06/05/2024

       
      Complaint: 21783877

      I am rejecting this response because: The issue was not solved via email.  I would like this complaint to stand.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cirkul had a promotion running if you order 10 flavors then you get a free bottle. So I put the free bottle in my cart as well as the 10 flavors plus a free flavor I got by signing up for emails and texts. Placed my order, and everything was shown on the order detail, no issue I received my package today and there was no bottle, they are stating that one of the flavors did not qualify and usually when you do a promotion if you dont meet to requirements it will tell you and not remove the price of the item that would be free until the qualifications are met. This didnt happen. So when I contacted their customer service, they stated my green apple/cherry flavor didnt qualify and all they could do for me is a $5 gift card which doesnt cut it because these bottles are close to $20-$30 and they refuse to allow me to return the flavors that I now cant use because I dont have a bottle they will attach to.

      Business Response

      Date: 05/24/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:05/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on May 7. I tracked the shipping the entire 10 days and it was rerouted and delivered to the wrong city. There is no proof of delivery. I explained that I wanted a refund. They say they do not offer refunds only replacement. If the order was lost the first time I am sure it will happen again. My address was correct and have never had an issue. I have been trying for 4 days to get my money back and they refuse. From the reviews on here I see that they are not a respectable company.

      Business Response

      Date: 05/24/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:05/21/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to Cirkul with little response. They took alt of money and still try too

      Business Response

      Date: 05/23/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 05/23/2024

       
      Complaint: 21736809

      I am rejecting this response because: I don't even know who you are i got the email. But nothing is still being done about something I have no clue what it is 

      Sincerely,

      *************************

      Business Response

      Date: 05/24/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw Cirkul drinks advertised on TV and I decided to try it. The product is a hoax! I tried 3 flavors and none of them tasted as described and all of them were terrible and tasted like sugar. I wanted to return my unused product and get a refund but they refused. I am telling you there is NO way anyone likes this drink, they are paid to advertised and i guarantee they will be out of business by next year. there is nothing good about it and they are truly false advertising

      Business Response

      Date: 05/23/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 05/23/2024

       
      Complaint: 21731406

      I am rejecting this response because:

      i had already reached out to that person and did not get a response. your going to ignore me like you did before and i want this resolved

      Sincerely,

      *********************************

      Business Response

      Date: 05/24/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:05/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date= 5/10/24 Placed order online. At checkout it showed a free water bottle. Got the email with my order and it had removed the water bottle. Contacted customer service within minutes of ordering to cancel the order and was told the order already processed so they couldn't cancel it. It is ridiculous you can't cancel an order within minutes after canceling it, especially if not everything that shows in your cart doesn't end up in the order. Refused to send the water bottle, cancel order and / or refund.

      Business Response

      Date: 05/14/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 05/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a promotional 11 sips and a free stainless steel bottle over a month ago and never did receive it. I sent several emails, I feel like I have been getting the run around. I would love to have my order.

      Business Response

      Date: 05/08/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:05/06/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/26/24 I placed order on line for cirkul. Paid ***** for item. I have not received this item. I have e mailed them requesting resolution. I was told someone would reach out. To this date no one has. I am requesting a refund. This experience reflects poor customer service and no interest in solving issues only their interest in taking your money with no product in return.

      Business Response

      Date: 05/08/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand. Thanks, - Cirkul Team

      Customer Answer

      Date: 05/12/2024

       
      Complaint: 21668430

      I am rejecting this response because: I provided you with my address when I placed my order.  Why would I supply an address that I have not desired at in over 3 years?   I should not have to correct your mistake.  I again request a refund.

      Sincerely,

      ***************************

      Business Response

      Date: 05/17/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:04/30/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They illegally obtained my credit card information and charged me on a canceled subscription

      Business Response

      Date: 05/02/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 05/02/2024

       
      Complaint: 21642537

      I am rejecting this response because: youre lying. You havent responded to my emails and continue to call my phone from florida phone numbers. My credit card information is still on your website. 

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/30/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on the 23rd of April. Attempted to cancel the order on the 24th. I was told it had shipped on the 25th. After chatting with their help team every couple days, I kept being told that the order had shipped. The shipping label was just created this morning, the 29th. They lied to more than once about my package being shipped.

      Business Response

      Date: 05/02/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    Cirkul is NOT a BBB Accredited Business.

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