Reviews

This profile includes reviews for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cirkul

  3620 Queen Palm Drive Tampa, FL 33619

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  Cirkul

  4914 Joanne Kearney Blvd Tampa, FL 33619

Review Details

• Review fromSarah K.

  Date: 01/20/2023

  1 star

  Sarah K.

  Date: 01/20/2023

  They do not stand behind their product at all!!!!! Does not provide the number of fills per cartridge as advertised. Does not offer refunds and buries the language that they don't offer refunds or returns. I'm out $70+ and I am disputing the charge with my credit card company due to false advertising.

  Sarah K.

  Date: 01/19/2023

  My original email you them My sister purchased a 22 oz Cirkul for me and at first I was delighted. The first cartridge I used came with it and I could taste the flavor at setting 1 but liked it best at 3. That cartridge only lasted for about 4 bottles, and I didn't think much about it.The following cartridge still only got about 5 bottles at a 3 setting. I just put in a new Strawberry Kiwi cartridge and at 3 I taste nothing. Moved it to 4 and nothing, just moved it to 5 and barely taste it. I am a bit less enchanted than I was when I ordered more flavor cartridges and another bottle. I have gone to the website and canceled my plan but I do not want the additional bottle I ordered. Please cancel.********************* ************ Their response:Hi *****,Thanks for reaching out to us and thanks for giving Cirkul a spin!The amount of water flavored by one Cirkul flavor cartridge (also called a Sip) depends upon the setting you prefer. The lower the setting, the longer the flavor will last. But, at a setting of around 4 you will get about 6 fill-*** of flavored water in the 22oz bottle, 4 fill-*** with a 32oz bottle, 3 fill-*** with a 42oz bottle, and 11 fill-*** with a 12oz bottle.Here are some tips that *** take care of the flavor issue:1. Turn the lid over and locate the rubber air valve which is the small clear rubber piece coming through the little hole in the lid (not the blue o-ring.)2. Rub that valve back and forth a few times to loosen it up and then place the lid back on your bottle and check to see if your flavor flow has improved.You can also try these tips:1. Remove the Sip from the lid and give it a good shake and then reinsert it (it could've had an air bubble in it).2. Move the flavor dial from X-10 a few times to be sure that the flavor is releasing correctly from the spout.3. Wash the lid in warm water or on the top rack of your dishwasher.Now, move the dial to your favorite setting and get back to happily hydrating! ?? Please note as the flavor diminishes you *** need to increase the dial.Were happy to add 2 Free Sips in your choice of flavor to your next order for the inconvenience. Please let us know what flavors you'd prefer. (FLVRLab Sips not available)Check out your available Sip flavors here: *************************************************** If you want to cancel, you can do so by logging into your account at DrinkCirkul.com/Login and clicking on "Your Details" and then selecting "Cancel Plan" in red. On the next page select the option that best applies as to why you are canceling. Read over the tip, and the cancel button will appear at the bottom of the page. Clicking this button will cancel your plan. Please ensure you cancel your account before your upcoming order process.We look forward to hearing back from you soon! ??--Cirkul ************* 2nd email:I had gone on the website, tried the tips and still was getting no flavor after 4 fills - actually it stopped each time during the 4th fill and in the case of the last one, it only had flavor the first bottle when moved to 9.I have already canceled my plan (as stated in my original email) what I want is to return the package that is in transit with another bottle and several cartridges.I am happy to refuse the package when delivered and ask it to be returned unopened. I am a bariatric patient that must drink 64 oz of fluid per day and I thought this might be helpful but with no more than you get from a cartridge, it is cost prohibitive. ***** K Their next response:Hi *****,Thanks for your reply. As outlined in the terms and conditions on our site we don't allow for refunds or returns on processed orders as we keep the safety of our users our #1 priority. Please feel free to proceed as you see fit and know that we stand behind our protocol 100%. If you had an issue we could help sort out, we would be pleased to help, but our policies are clear.Here is a brief summary of your account:We are still happy to share the prior offer so if youd like to take advantage of that, just let us know!--Cirkul ************* latest response:I will proceed as I see fit by refusing the package and disputing the charge with my credit card company. If it is never opened, what is the issue with returning it????I cannot believe a company that does not stand by their products with 100% satisfaction guarantee. That is unheard of this day and time.I will spend my precious resources elsewhere.

  Cirkul

  Date: 01/20/2023

  We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

  Sarah K.

  Date: 01/20/2023

  Received this today which did NOT resolve this issue:Hi *****,My name is ******* and I am the Customer Experience Supervisor. I was bummed to read your review on the BBB and wanted to do my best to help.It looks like you mentioned you tried the tips ***** sent, however, you had no luck. It is very weird to have the same issue with every sip, which is why our tips, usually work.To be sure, can you please take me through the ways you tried our tips? Did you shake the cartridge?The flavor does diminish slightly as the you use the Sip.Looking forward to hearing back and resolving this issue!--Cirkul Team *******

  Sarah K.

  Date: 01/20/2023

  My response to their supposed resolution:tried all the tips as outlined in the email except putting the lid in the dishwasher. The flavor did not diminish, it was non-existent.Quite frankly, I was so frustrated at that point in how much my sister and I had invested in a product that doesn't perform as promised, I was just done.The BBB says your email resolved the issue and it has not. The only resolution is a full refund.

  Sarah K.

  Date: 01/20/2023

  Their reply to my response to their supposed resolution:Hey *****,Thank you for your reply.Were happy to add 2 Free Sips into your next order for the inconvenience. Please let us know what flavors you'd prefer. (FLVRLAB Sips not available)Check out your available Sip flavors here: *************************************************** We look forward to hearing back from you soon! ??--Cirkul Team *****

  Sarah K.

  Date: 01/20/2023

  My latest response to their offer of 2 free sips:As stated multiple times, I have canceled my subscription and will not be using your product any longer. 2 sips is no resolution. As I have stated numerous times, the only resolution is a full refund. Short of that, my BBB review stands as is.

  Sarah K.

  Date: 01/20/2023

  And the offer of sips continues but no resolution:Hey *****,Thank you for your reply.We understand your frustration and would be happy to add an additional Sip to your next order making it 3 Sips.Let me know if you would like those Sips added to your account.--Cirkul Team *****

  Sarah K.

  Date: 01/20/2023

  My response:My account is canceled. What part of that do you all not understand. No more sips. No more bottle. Full refund is the ONLY, let me repeat, ONLY resolution. Short of that, I would appreciate no further correspondence.

  Sarah K.

  Date: 01/20/2023

  And I received yet another canned message:Hi *****,Thanks for your reply.As outlined in the terms and conditions on our site we don't allow for refunds or returns on processed orders as we keep the safety of our users our #1 priority. Please feel free to proceed as you see fit and know that we stand behind our protocol 100%. If you had an issue we could help sort out, we would be pleased to help, but our policies are clear.We are still happy to share the prior offer so if youd like to take advantage of that, just let us know!--Cirkul Team *****

  Sarah K.

  Date: 01/20/2023

  My response - they are now harassing me:Please stop sending the same message over and over.

  Sarah K.

  Date: 01/20/2023

  And after repeated requests that they stop emailing me, they send this to which i am no, and will not reply, but if they say this is resolved, it definitely IS NOT:Hey *****,Thank you for your message.We apologize for this inconvenience.Please let me know if there is anything else I could help with. Happy Hydrating!??--Cirkul Team *****

  Cirkul

  Date: 01/23/2023

  We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

  Sarah K.

  Date: 01/23/2023

  Received this response today which still does not resolve the issue - review stands:Hi *****,Thank you for your responses and I apologize that you are not happy with our responses.We offered you free sips since you had an issue with yours, however, I understand if you don't want to use the product, therefore, not wanting sips.We aren't able to issue a refund, however, if you change your mind, we'd be happy to help!Respectfully yours,******* --Cirkul Team *******

• Review fromRachel D

  Date: 01/19/2023

  1 star

  Rachel D

  Date: 01/19/2023

  The company did not notify me of the upcoming shipment, or charge on my card. I emailed them Saturday and spoke with an ******* and was told it was not able to be canceled as it was in fulfillment. I told them I wanted it canceled I did not need the items, or want them. Was told per policy they cant do anything- I went to their website and there are no policies regarding canceled or returned. The order was not completed and shipped untill Tuesday of the following week. Their customer service was unhelpful in the matter. I would love a refund on the authorized charge. I wouldve disputed the charge with my bank for unauthorized charges but i would be out of my debit card for 6-8 weeks because of the **** card company.

  Cirkul

  Date: 01/20/2023

  We previously sent the customer an email from ********************************** to solve the issue at hand.Thanks, - Cirkul Team

• Review fromGail M

  Date: 01/19/2023

  1 star
  Just a gimicky company wanting to take your money. The cartridges don't work as intented and the flavors themselves cause a lot of intestinal issues. They need to rethink their formulas. When I complained, all I got was a offer for free flavors on my next order. Thats not going to happen, why would I order a product that is making me sick

• Review fromKathy K

  Date: 01/18/2023

  1 star

  Kathy K

  Date: 01/18/2023

  Canceled the prescription in dec 2022. Cirkul took out 200.out of my account in January called to talk to some one they were right down HATEFUL. Wouldnt give refund tried to explain tht their product was going down hill and was terrible wasnt please with the product or service.

  Cirkul

  Date: 01/19/2023

  We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

• Review fromTONIQUE E

  Date: 01/16/2023

  2 stars

  TONIQUE E

  Date: 01/16/2023

  I had placed an ordered I paid $70 I brought 25 sips and only gotten 24 no one responded to my emails and they refuse to refund my money or a replacement their employees are not rechecking customers orders

  Cirkul

  Date: 01/17/2023

  We have sent the customer an email from ********************************** this morning to solve the issue at hand. Thanks, - Cirkul Team

• Review fromDaniel W

  Date: 01/16/2023

  2 stars

  Daniel W

  Date: 01/16/2023

  Similar to others, the flavor is very inconsistent - some sips are sweet and flavorful, and the next are basically water. The claim that you can get 6 bottles on a "moderate" setting is COMPLETELY UNTRUE. I set it on 4 and by the third bottle I have to set it to 8 to get a little bit of flavor. Tried it with three different cartridges - all the same experience, so it wasn't some kind of fluke. Seems like too much money, inconvenience and waste (those cartridges aren't reusable) to keep buying it. Plenty of zero-sugar flavored water alternatives out there.

  Cirkul

  Date: 01/17/2023

  We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

• Review fromRobin L.

  Date: 01/14/2023

  1 star

  Robin L.

  Date: 01/14/2023

  They took $55.26 out of my account. Once I seen the charge I contacted them before they could get a chance to process the order and ship it. Telling them that I didn't want the product and that I wanted a refund. They told me both by phone and by email that they would not refund my money and proceeded to send me the items I did not want. I never received the items because they mailed it to an old address so it got sent back. And yet again I told them that I wanted my money back since I did not receive the items. And they are pretty much forcing me to take something that I do not want.

  Cirkul

  Date: 01/17/2023

  We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

• Review fromKristy M

  Date: 01/13/2023

  1 star

  Kristy M

  Date: 01/13/2023

  The website is impossible to work with I completed the plan, added the bottle with flavors to refill this every month. What I had in my cart didn't make sense. I tried CS, but you have to wait for emailing back and forth. That changed once I submitted the order and asked what was going on with what I had ordered since it didn't make sense so I could chat with them then. They said basically that is not what you are getting and too bad. They won't cancel or change the order (this would have been a bigger order!) I cancelled subscription and decided to voice my displeasure because really offering me a $5 off on next order that I'm not placing is BS! Their reply will be that they tried to resolve this in my email. Really horrible company.

  Cirkul

  Date: 01/17/2023

  We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

• Review fromCarol H

  Date: 01/12/2023

  3 stars

  Carol H

  Date: 01/12/2023

  False advertising. I have been using this product for 6 months now and not ONCE have I ever gotten more than 4 20oz bottle on Level 3. I use a sharpie to mark my bottle each time. No matter what flavor I use, it will run out after 4 bottles. The flavors are great and it helps me drink more water, but they really need to change the advertising.

  Cirkul

  Date: 01/17/2023

  We have sent the customer an email from ********************************** this afternoon to solve the issue at hand. Thanks, - Cirkul Team

• Review fromSamuel E.

  Date: 01/10/2023

  1 star

  Samuel E.

  Date: 01/10/2023

  I got my package from them and some of the cartridges were broken inside leaving the whole package sticky. Emailed them pictures and didnt get a response.

  Cirkul

  Date: 01/12/2023

  We have sent the customer an email from ********************************** this morning to solve the issue at hand. Thanks, - Cirkul Team