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American Integrity Insurance Company of FloridaReviews
This profile includes reviews for American Integrity Insurance Company of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.13/5 stars
Average of 83 Customer Reviews
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Review fromP. S.
Date: 01/12/2023
1 starP. S.
Date: 01/12/2023
I have been unable to communicate with this company and do hope that they might answer my questions here? I entered my claim with American Integrity Insurance Company of Florida in September 2022. I have been cycled through 8 different adjusters. Today, my 8th adjuster called and claimed that they actually worked for this company; the others worked to other entities, such as Southern Claims Solutions etc, and just disappeared. In December 2022 the 6th assigned adjuster stated that they were waiting for a field adjuster report and that took several weeks. In late December the adjuster claimed that an inspection by an engineer would be required, and that inspection occurred on January 5, 2022. Today, the 8th adjuster says it will take a few weeks to receive that report. Since September, I have sent several requests to be contacted by a company employee. These requests have been made through emails, phone messages, and USPS-received certified letters. The requests have been sent to all 8 adjusters, the company corporate offices, the agency that sold the policy, and the registered agents for these entities. If American Integrity Insurance Company of Florida responds to this review please explain: 1. Why haven’t you responded to any of my many letters, emails, and certified letters? 2. There seems to be a common thread connecting the many complaints about American Integrity Insurance Company of Florida; that is the assigning of multiple adjusters mixed in with needed inspections and reports. Why am I now on my 8th adjuster, please explain, as this appears to be a systemic process to delay rather than perform on your contract? Thank you in advance,American Integrity Insurance Company of Florida
Date: 01/23/2023
**************,
Were sorry that your home has experienced damage and appreciate your patience while we finalize the claim.
Our engineer has performed an inspection to assist us with details regarding cause of loss and damages. Your adjuster will be finalizing your settlement based on the engineers findings and will review the settlement with you shortly. Please reach out to your adjuster should you need anything else in the meantime.P. S.
Date: 01/23/2023
I am now getting service and communication from American Integrity Insurance of Florida, after several months, but you have not responded to the questions that myself and many others have asked you? "1. Why havent you responded to any of my many letters, emails, and certified letters? 2. There seems to be a common thread connecting the many complaints about American Integrity Insurance Company of Florida; that is the assigning of multiple adjusters mixed in with needed inspections and reports. Why am I now on my 8th adjuster, please explain, as this appears to be a systemic process to delay rather than perform on your contract?Review fromCharlie C
Date: 01/09/2023
1 starCharlie C
Date: 01/09/2023
Horrible, never late on a payment. Lied to when I asked for full coverage bumper to bumper. All others affected by *** that are with AI have the same issues. Sent me through 5 different desk adjusters and now saying that the engineer they sent says the hurricane isnt responsible for my roof from previous ****** earth photos. Yet, the first engineer says the complete opposite. To this day I have no clue who the adjuster is. Why send another engineer after the first one said I need a new build. I hired a lawyer, and I wont be screwed over. I am looking for a new company soon as this is resolved or they go bankrupt. No integrity and they should be ashamed of taking advantage of us all.******************American Integrity Insurance Company of Florida
Date: 01/17/2023
****************,
Were sorry that your home experienced damage, and that your settlement did not meet your expectations. Our settlement decision was based on our engineers findings. If you have other documentation you would like for us to consider, please feel free to share and your adjuster will be happy to review it.Review fromDaniel G.
Date: 01/06/2023
1 starDaniel G.
Date: 01/06/2023
Worst communication ever. A contract adjuster came out to our house to assess all the damage. 10 days later, after not hearing anything, I reached out to the American integrity adjuster. She informed me that she would work on our claim later that day and would have something for us the next day. Two months later, with over thirty messages left to our adjuster, we still have not received a call back or any further information. I have contacted my insurance agents office and they reached out to American Integrity, and they were informed that i would be contacted within 24 hours. It is currently over a month later and I still have not heard a thing. Both my contractor and my neighbor informed me that I should stop wasting my time and hire an attorney. They both informed me that American Integrity denies claims until your attorney gets involved. If anyone at American Integrity wants to look into this, our claim number is CHO-********.American Integrity Insurance Company of Florida
Date: 01/10/2023
************,
Were sorry that your home has experienced damage. According to our records, your adjuster recently spoke to you and reviewed the estimate.As a next step, please send your adjuster the supplement estimate for review.Please reach out to your adjuster should you need anything else.Review fromSteven B.
Date: 12/30/2022
1 starSteven B.
Date: 12/30/2022
I filled a claim a year ago after I severe wind storm that produced tornadoes in December of 2021 creased the majority of the shingles on my roof. They sent someone out said we didnt have enough damage to meet our deductible and denied our claim. So we got a lawyer they sent another person out this time the lawyer had a roofer there to video them. They acknowledged damage and agreed to 15k for damage. They didnt want to pay for lawyer fees even though they refused to acknowledge damages prior to lawyer involvement. So lawsuit was filed. Fast forward to October 2022 still in litigation and Hurricane *** came and ripped 80% of our shingles off quickly and we had an excessive amount of water enter from the roof. My wife, my 3 year old son and I cannot live in our house due to damages and we have mold growing and they have not sent anyone out after we told them. We have not received a ***** for loss of use that we have in our policy. The whole situation they caused has accumulated so my stress for me that I had heart attack like symptoms and had to go to the ** they could not find anything said it could have been an anxiety attack due to my current situation. Now I have a 6k medical bill. This company should not be allowed to do this to people. This is a criminal organizationAmerican Integrity Insurance Company of Florida
Date: 01/09/2023
************,
Thank you for reaching out to us. According to our records,your adjuster spoke to your attorney on January 4th to let them know we received the engineer report. Your adjuster will contact you with next steps once they have thoroughly reviewed the engineering report. If you need any additional information, please contact your adjuster.Review fromChris S
Date: 12/27/2022
1 starChris S
Date: 12/27/2022
Unfortunately I am waiting for them to settle they people out they checked everything told me all about the damage that was covered Made me feel like i would get a check soon. One of the adjusters asked me if I wanted ************* washed for 300 i got a check in the mail for **** . I need a new roof ,screened in lanai, concrete from roots pulling up my driveway, shed,fence 4 trees and stumps. I really dont think they care They came highly recommended because previous home owner worked there.American Integrity Insurance Company of Florida
Date: 12/28/2022
Hello *****,
According to our records, your adjuster spoke with you and your representative on Dec. 22 to finalize your Hurricane *** claim. Additionally, your adjuster tried to reach out to you and your representative on Dec. 27 but was unable to reach either of you. You and your representative are welcome to contact your adjuster regarding any concerns you have about your claim.Review fromDavid B
Date: 12/21/2022
1 starDavid B
Date: 12/21/2022
We are in the same predicament as others with this company regarding the delay in processing and paying claims for hurricane Ian. Our house sustained significant damage from the hurricane Our many attempts to reach them result in no legitimate response or payment from them almost 3 months after the hurricane. They are using the 90 day hurricane payment law to keep the money they owe to insureds in their possession while telling you your claim is in review. They have locked the customer portal, and i am sure we are not alone in that regard as one adjustor told me they are aware that customers cannot access their accounts. Took us over 2 months to get a copy of our policy despite multiple ignored requests. They have told me our claim /damages are so significant that it needs to be escalated to higher mgmt, 4 desk adjustors now. Last adjustor told me only 3 to 5 days from settling our claim and that was over 2 weeks ago.. Curious to see if our adjustors report will be falsified as others have stated, as is common practice in the industry according to news reports now coming to light. Obviously with significant damages, we need significant repairs, and further...the stress of nnecessary damages to our home result from their continued delays and necessity to mitigate further damages out of pocket. They should be investigated by the insurance board for their practices. t is clear that AI does not care about the people or properties they insure. I wonder how the employees of this company can sleep at night acting on behalf of this company's policiles to delay and deceive their policy holders.American Integrity Insurance Company of Florida
Date: 12/21/2022
******************,
Were sorry that your house has experienced damage from Hurricane ***. According to our records, your adjuster has recently spoken to you to review your concerns. Additionally, your adjuster will be reaching out as soon as possible to discuss settlement. Thank you for being a valued member of the American Integrity family.Review fromKaren S
Date: 12/20/2022
1 starKaren S
Date: 12/20/2022
3 months after ***, 4 adjusters later WITH A PUBLIC ADJUSTOR, still no resolution. Horrible company! 9 days to settle before legal action initiated.American Integrity Insurance Company of Florida
Date: 12/21/2022
******************,
Were sorry your home has experienced damage from Hurricane Ian. We are escalating your claim to ensure that this process is expedited as quickly as possible. Your adjuster will be reaching out to you with next steps.Review fromCathleen F.
Date: 12/20/2022
1 starCathleen F.
Date: 12/20/2022
We are now on our 3rd adjuster and still no resolution after 75 days. Both my husband and I were insurance adjusters and would have been fired if we handled our claims in this manner. The 2nd adjuster admitted that documentation from their field adjuster stated in his report we needed roof replacement. Yet here we are on our 3rd adjuster and no resolution. I now understand why so many Florida homeowner claims end up in litigation. Claim CHO00148370 in case anyone at American Integrity is interested.Cathleen F.
Date: 12/22/2022
After the 4th adjuster and 80 days later our claim was denied for roof damage. Current adjuster would only give us a copy of engineer report and refused to provide their own field adjusters report. Previous adjuster indicated that field adjuster report stated roof damage and replacement recommended. That adjuster was going to push for roof replacement and a week later he was replaced with another adjuster. Looks like this is headed to litigation.American Integrity Insurance Company of Florida
Date: 12/27/2022
********************,
American Integrity strives to provide an excellent claims experience and we are sorry to hear that your claim experience did not meet your expectations. Our records indicate that the condition of your roof is not a result of storm damage. Although the claim is closed, we would be happy to review any documentation you would like to share with us regarding the condition of your roof.Review fromArchie P
Date: 12/16/2022
1 starShould change their name to American NO INTEGRITY. Favorite words out of them is denied.Inspectors are a joke or adjusters change findings. Having them as secure home insurance is a total waste of money.Review fromDaniel G
Date: 12/15/2022
1 starForget this company - look elsewhere. Horrible company. Trying to get homeowner claim resolved after hurricane Ian - ended up hiring an attorney. Horrible desk adjuster - actually negligent and unhelpful. This company will gaslight you and figure out ways to stall your claim. They will wear you down until you give up or you conclude you need professional help to deal with them. I will not be renewing my policy with this company and will tell everyone who will listen that they are terrible and to avoid. They are anti-American and have zero integrity. Should've known they had to hide behind these words to get people to buy their policies.
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