Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RNR Tire Express

  13922 Monroes Business Park Tampa, FL 33635-6370

• 

  RNR Tire Express

  5804 34th St N Saint Petersburg, FL 33714-1208

• 

  RNR Tire Express

  7616 W Hillsborough Ave Tampa, FL 33615-4106

• 

  RNR Tire Express

  1379 Harding Hwy E Marion, OH 43302

• 

  Rent-N-Roll Tires and Rims

  1059 N Eastern Blvd Montgomery, AL 36117-2269

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased rims from r and r tires 10 months ago for $2400 dollars and come to find they lied to me and sold me rims and tires that were not capable for my vehicles capacity. Causing damage to my car. Im 10 months into having new set of rims and tires and have to buy a completely new rims and tires for it to be fixed. I would like a full refund on them or I will have to take further actions

  Business Response

  Date: 02/05/2023

  This isnt my store. The store belongs to RIMS ***.

  ***********************

  ***************************************

  *************************************** Customer problems

  ************** 

   

   

  Business Response

  Date: 02/09/2023

  I, ************** the Store Manager spoke with Mr. ******************************* on Monday Feb 06, 2023, in reference to the wheels and tires on his vehicle. He stated that he was told they were the wrong size tires and rubbing the inside of his car.  I asked the customer if he could come into the location so we can further look at his concern. He advised he could not at the time,  but will send over pictures of the tires.  After looking over the pictures that ******************** sent over it was determined by the uneven wear on one of the tires he has an alignment issue.  He advised me that it was only on one of his tires and he had just started having issues with the wheels and tires.  Upon looking further into the matter ******************** bought the wheels and tires Oct 07-2021 and never came in for the proper maintenance i.e., rotation and balance or alignment or Alignment check.   Im including pictures of the tires which shows alignment wear of the tires and documents on dates on which the wheels were installed.

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18895410
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tires from this business and opted for the six months same as cash. I made my payments on time until my mother, who lives in ******** **, fell and broke her hip and I had to go stay with her during her recovery. I stayed with her while she was in the hospital and then drove back and forth several times when she was moved to a rehab facility. So I could go back to work, my daughter went and stayed with my mom but I continued to drive back and forth to check or things and to make sure she was getting her meds and to help with housework grocery shopping etc. during this time because I was spending so much money on gas etc I fell behind on my payments to rnr. They began to harass me relentlessly calling over and over again leaving threatening messages that they were going to come repossess my tires. They also begin texting me so I finally texted them back. I hadn't missed but one or two payments at the time and I had actually began making payments again. Every day they would call and text demanding payment and the amount owed always changed. I told my mother about what was happening and my poor mom made a payment for me and then they started calling her. Toward the end of the 6 month plan I got a call saying it was almost up so I called to see how much I owed to close the acct out. By my calculation it should have been around 100 dollars but they said I still owed 370. I paid what I could but I missed the deadline for the 6 month same as cash by 17 days and when I went in to pay it off they said to pay it off I needed to pay a little over 200 which I did. Then they told me since I missed the deadline for six months same as cash I now owed almost 800 more. Now they are coming to my house and again threatening to repossess my tires. I told the guy yesterday that I got paid last on Dec 21st and that I wouldn't get paid again until Jan 28th and that I wouid pay something then. He told me if I didn't pay today they were taking my ties. I have paid ****

  Business Response

  Date: 02/21/2023

  Our Regional Manager has reached out to this customer on 3 occasions, in hopes of resolving this complaint.    To this point, we have not received return correspondence.  We are eager to resolve this issue when the customer is available to do so.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tires on a payment plan from r&r tires and *********** it was paid off early I didn't miss a payment one paid $1,000 and something dollars for four tires they were supposed to give me an alignment with this purchase what they did not because their machine was broke down they also were supposed to give me roadside assistance under the warranty they also did not do that when I called for the roadside assistance after losing a tire I was told that they do not have roadside assistance and never did so I had to take care of the situation my own self I then took my car into r&r the girl at the front desk told me that she could help me and I left my car missing a whole day at work I left the car the next day I come back for my car the tires had not been changed she told me she was still working on it and she would get a hold of me in a few days that the tires that I was sold had set up in the rafters for a year and they shouldn't have been sold to me she didn't contacted me a few days later she did contact me a few days later told me to bring the car and she got an approval when I came back for the car the second time only three tires had been changed I questioned why she then told me only three of the tires to be changed the fourth one had to wait until the wearer come down on it then I would have to bring it back in and they would replace it I also forgot to tell you that before she got the app the replacement on the tires after telling me they were dry rotted unless I could prove to her that when I got oil changes that my tires were rotated time so I let her talk to my mechanic and my mechanic let her know that yes they were so then she decided that she could change the tires but then told me that before tire would have to wait until the where was down like the others so I did that I didn't understand why they did it that way neither did my mechanic but at this point I was just so tired of all the reasons why they shouldn't change my tires and couldn't that I just did what they asked and that being said I almost wrecked I had a blowout outside of Mount ****** on the side of the highway almost taking another out which had a little girl in the car and she stopped to help me change the tire out I didn't take it into r&r where they refuse to do the fourth tire saying that they couldn't change it because there was something wrong with the alignment which caused the tire to wear on the inside and they didn't cover that that is not what she had said the time before she said wait for the tire to wear down like the others and then she can replace it also I've been asked her to make a handwritten statement and she did that what's really super funny about the whole situation is they were supposed to do that alignment alignment you know the one I told you about in the beginning that they never did because their machine was broken supposedly they are very just honest and displeasing when you spend lots of money like I did counting on them to do right and yet they lie and was dishonest and thank God I didn't get hurt in the accident and not to mention all of 3 days I missed of work because of that and their shenanigans I make $200 a day I can show you that it's the principal of what they should stand for

  Business Response

  Date: 01/26/2023

  To whom it my concern, 

  We have reached out to this customer and are now awaiting a return call, this matter is taken care of from our store level.  I have reached out personally to make sure the customer is satisficed and just awaiting a return call at this point. 

  Thanks 

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18827339
  
  I am rejecting this response because:

  I haven't heard from anybody I need a number to contact there was nothing left on my machine.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/27/2023

  I called Ms. ****** and left her a voicemail yesterday, unfortunately I was not available when she called me back and she had left me a voicemail.  I returned her call today at exactly 2:15PM and left her another voicemail and will be awaiting her return call.  Our main objective is to take care of the situation and look forward to addressing the issue.  My direct number is ************. 

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18827339
  
  I am rejecting this response because:

  I did get a phone call and a message was left I responded back with a message left to a man named **** for r&r tires he has not returned my phone calls yet.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18827339
  
  I am rejecting this response because:

  I did get a phone call and a message was left I responded back with a message left to a man named **** for r&r tires he has not returned my phone calls yet.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/08/2023

  I spoke to ***** this morning and this situation is now resolved. I offered ***** that we will be more than happy to offer a discount toward her next tire and a free alignment when she is ready for one.  

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased rims and tires on an account that was supposed to run over a year on 11/23/2022. On 12/23/2022 I payed the entire account off. On 01/02/2023 I took my car for an alignment. I was informed the tires were on recall and could not pass a road test. The tires were not supposed to be sold. I contacted the district manager *****. He told me it was too bad I should not have paid my account off and he refused to do anything. He showed no regard for the safety of my family and anyone else. He was EXTREMELY nasty about it.

  Business Response

  Date: 02/08/2023

   

  The following is a statement from *************************, Manager of the RNR Tire Express in *******, **:

  We already addressed this about a month ago , I wasnt rude the customer was just upset , but even since then we have not only addressed it , and corrected it .That customer has sent us 2 customers . If you would like to confirm this with the customer you are more than welcome . But it has been handled, as I previously said more than a month ago 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM CURRENTLY RENTING TIRES FROM RNR. AFTER REVIEWING MY CONTRACT PAPERWORK I REALIZED THAT 2 SERVICES THEY OFFER(******** AND ROAD HAZARD) ARE COMPLETELY OPTIONAL AND ARE NOT REQUIRED IN ORDER TO RENT TIRES FROM THEM. I CALLED THE COMPANY TO MAKE A PAYMENT AND EXPLAINED THAT I DID NOT WANT EITHER OF THE OPTIONAL SERVICES. I ASKED THEM TO REMOVE BOTH ******* AND NO ONGER CHARGE ME FOR THEM, THEY REFUSED AND SAID THAT IT IS NOT OPTIONAL AND THAT I HAVE TO HAVE BOTH SERVICES EVEN THOUGH THE CONTRACT PAPERWORK CLEARLY STATES THAT BOTH SERVICES ARE 100% OPTIONAL. THIS LOCATION TALKS FAST AND DOES NOT CLEARLY EXPLAIN THE CONTRACT TO YOU AT ALL. THEY ALSO PRESSURE YOU INTO REVIEWING THEM ON ****** WHILE THEY STAND OVER YOU AND WATCH. I WOULD LIKE FOR THE COMPANY TO REFUND ME FOR THE PAYMENT OF THE 2 OPTIONAL SEVICES AND REMOVE THESE FROM ALL FUTURE ********.

  Business Response

  Date: 12/29/2022

  We spoke with ************** on 12-24-2022 about her concerns on the charges on her agreement. We made her aware that the if she was to put insurance on the tires through her issuance and bring something in showing that then the charges can be taken off and she would refund all charges. ************** agreed to this per or recorded convection on the 12-24-2022. I have made 4 attempts to contact ************** 2 via phone the other 2 via text and have not been able to reach her or get a return call. I have attached 2 screen shorts showing us reaching out via text and also have audio of leaving voice mails plus the conversation we had on the 24th of dec. 

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Correction for case #: ******** Paid off 6 month contract for tires. When I called in to make last paid in full payment. My bank account on file was still on *******. When I called to correct the inaccurate information I was told an employee had mad an error on my account and left $.50 cents after last paid in full payment. Now, theyre saying its not paid in full due to their mistakes.

  Business Response

  Date: 01/17/2023

  We do not have a customer by this name at ************ store, please have them provide additional information about the city/state they made their purchase.

  Customer Answer

  Date: 01/17/2023

  The purchase store who made the mistake was: RNR TIRES ************. It is not listed on the BBB website, so I put the nearest RNR TIRES location. The manager I spoke with works out of different stores in the region.

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a **************************** contract with RNR Tires, I made a few payments on my account. Before installing the rims I was approached by the Account Manager ******. He told me that my car needed to be lifted and shaved to fit the rims and he told me they offer the service. He called a tire tech over while he was installing rims on another customer car and he told me 350 to do it and i had to pay via Cashapp to him. i agreed and the tech did the lift and shave in RNR Store during business hours and on the clock after he was finished with the car before me. The lift and shave was not done correctly i had to come back 3x to adjust and the lift also carved extremely deep grooves on the inside part of the tire from excessive rubbing on the strut tower weaken the tires and caused my strut to break and i wasn't able to drive for 2 weeks until i got it fixed because RNR refused to repair the damage saying that's not a service they offered but i was offered that service on and in RNR establishment while employee was on clock. now when i 1st started the contract i was using my chime bank to authorize RNR payments. Then I spoke with the manager and gave him my PNC account & Routing info to pay in full $4500 no issues there. Then a month later manager called back saying my check didn't go thru said he processed it on the 9th but the paper mailed to me about the failed transaction stated the 19th so I don't know what kind of fraud activity RNR Corporate is allowing there managers to do but i emailed proof documents, video, bank statements that my rims was indeed paid off and before i paid them off i also made a few weekly payment with my PNC account & routing info and no issues with those transaction. Now when i paid them off he waited a whole month before calling me again about the payment problem and i know that it doesn't take a month for transactions to settle. The manager had it out for me because i told him my car lift was damage by on clock RNR employee on and in RNR store

  Business Response

  Date: 01/05/2023

  I am sorry to hear about your issue. I will look into the matter. In the mean time could you upload you bank documents showing payment? Also, the cash-App Receipt if you could. This would help expedite the investigation. 
  

  we do not do lifts at our ************* location.

  Thank you and I will be waiting on those documents to proceed.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Dec 2nd, 2022, to make a payment and ask how much owed on balance because I would like to pay off balance. We began payments in May of 2022 and paid on time more than monthly payment in contract. I had asked my boyfriend if anyone had mentioned it was the end of a 6-month agreement and if we wanted to pay off balance or continue contract. Nobody did in November when payment was made. When I asked on December 2nd what the balance was, I was told I could not pay off the balance of the 6-month agreement but if I had asked on November 30th I could have. It was only ******, owing to the original pay off price of *******. My boyfriend's sister passed away in November and it honestly did not cross his mind about asking about balance pay off either. I feel like the person taking the payment could have professionally brought to your attention that we were in the final month of the early payoff agreement and asked if we would like to pay off or continue for another 12 months. Why would we want to pay double what the wheels and tires are worth? These were not brand new but used when we purchased them. Two days difference in being allowed to pay off balance. I was ready to bring in another vehicle to get new rims and tires. I emailed to the address provided from the website asking to speak to someone about paying off balance and have not heard back. We just went ahead and made another payment. Would really like to pay off balance. Which would now be minus another 137 and some chance form payment made on the second. Please get back with me and let me pay the balance. Thank you.**********, ******* store

  Business Response

  Date: 01/05/2023

  We have satisfied the client with a payout of $225.72. She paid off her account on 12-10-2022.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of 4 tires for my car in September of 2021. I had an option to pay for the tires outright within 6 months or make monthly payments. Ive been making monthly payments of $70.62 every 2 weeks for the last year. RNR told I owed $271 in September and now today 11/26/22 they are still saying I owe the same amount. They keep telling me I owe this amount every time I make a payment. The amount is not decreasing as I make my payments. Its staying the same. Im not that bad in math but it seems like something not right.

  Business Response

  Date: 12/01/2022

  The Complainant rented tires from our store on 9/18/2021 (copies of the rental agreement and pay history are attached for reference purposes). Section 3 of the agreement describes the terms and conditions of the lease, as well as the formula for determining a payoff amount during the term of the lease. He was offered a 180 day same as cash option, but failed to pay the weekly rate necessary to pay the account off in six months. At the end of the six month same as cash opportunity, the contract reverted to the terms of the lease agreement. The pay history, on page 3, indicates in the circled amount, the amount of the total payments applied to the rental costs. Store personnel will gladly go over the pay history with the Complainant and verify the amount necessary to acquire ownership of the tires. He has not been overcharged.

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18465233
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  4 weeks ago I was told I owed $270. I paid $140 4 weeks ago. I shouldnt still owe $270 every time I call to make a payment. Thats what Im saying. I made a payment last week and I still owe $270. This is what Im talking about. I know I still owe thats why Im paying it. But every time I make a payment its staying at $270. How?

  Business Response

  Date: 12/05/2022

  Attached are the last six payment receipts on the Complainant's account. The buyout price as of each payment is circled on each receipt. The details of the complaint and rejection of our response are untrue.

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18465233
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  ok now you see what Im saying. The $70.52 Im paying is not being applied to my balance. Only $27 of the $70.52 is being applied. $334.58-$70.52 is not $307. Why is it not being applied and how long has this been going on?

  Business Response

  Date: 12/21/2022

  The claimant should understand there is a difference in a buy-out price at any time and the balance of the total cost to acquire ownership. Paragraph 3 of the Rental Purchase Agreement fully explains the difference in the terms. The Claimant's total cost to acquire ownership is $1,950.00. The early purchase option that *** be exercised at ant time (the buyout price as indicated on the receipts) is determined by the total cost to acquire ownership less the total of rental payments (excluding taxes and fees) made times 50% plus tax. While the $50.00 rental payment shown on the receipt is applied to the total cost to acquire ownership, the buyout amount is computed by the formula explained in the Agreement.

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18465233
  
  I am rejecting this response because: As you can see. Only $27 dollars of the $70.62 I pay every 2 weeks goes towards my balance. I understand what the merchant is saying. But do they understand what I am saying. I'm tired of repeating myself. You can look at the bill and the payment and see that some ones math is off. $50 from $334 is not $307. That's coming from their invoice. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions (July, august, September, and October) this business has debit money out of my account without permission, when confronted about it they have apologized assured that this would not happen again and it continues. One of the workers told me it was an accident then I spoke to store manager *** he assured that it would not happen Again, next I spoke to district manager ***** and was assured that would not happen but here we are. When I called today they had the audacity to have an attitude (***) then I called corporate and the lady brushed me off as well . I will be filing A police report as this is unacceptable!! These people have poor customer service skills and run this business like thugs!

  Business Response

  Date: 11/25/2022

  This customer has a signed credit card authorization that was agreed to at the time of signing up for her lease. The customer had asked that we call before running the payment, however, the customer was unresponsive to the stores calls does not stop payment obligations.