Reviews

This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Home Depot

  2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

  
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  The Home Depot

  207 Kelsey Ln Ste G Tampa, FL 33619-4346

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  The Home Depot

  2925 Main Street SW Airdrie, AB T4B 3G5

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  The Home Depot

  1818 16 Ave NW Calgary, AB T2M 0L8

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  Home Depot

  115 E North Pointe Dr Salisbury, MD 21804-2283

Review Details

• Review fromjeff H

  Date: 07/08/2025

  1 star

  jeff H

  Date: 07/08/2025

  Home Depot are selling extended warranties I purchased one 4 years ago it's still current but my ** Refrigerator failed, I lost count on how mabny phones calls I have made different answer every time. Finally after a week they schedule me a service appointment for a tech to come out, missed work that day none showed up, I called back to find out no one was coming out because there is no service tech in NH to service ** Refrigerator. I begged for a new one *** we can't do that till someone comes out to look at it, scratch head so I'm screwed no techs availale around here. Now it's been 2.5 weeks I go directly to home depot and talk to a manager, *** did you file a claim with the warrenty insurance people, yes I did well since you did that nothing I can do, what why cause you filed a claim, I did what your web site says to do even showed the manager the page sorry nothing we can do. So it's July 8 a month later still nothing. ***** will help me..PLEASE don't by anything from Home Depot. **** *****
  

  The Home Depot

  Date: 07/09/2025

  Greetings **** *****,
  
  Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you. 
  
  Please know that a Home Depot representative from our ************* team will be reaching out to you.
  
  Thank you for being a valued Home Depot Customer.
  
  

• Review fromLili C

  Date: 07/08/2025

  1 star

  Lili C

  Date: 07/08/2025

  I went to this store because a lawnmower machine that I buy from Home Depot was defective as soon I walked inside the store an employee name ******** told me what do you need super rude I explained to her the issue and she said you bought the machine is you problem now I explained to her that the machine was faulty and the warranty said 3 months for defective she said no the policy change on June 15th I asked her for a supervisor and she said she was the supervisor I told her I need another supervisor because she was rude since I walked inside the store because I was talking Spanish with my husband she called another supervisor and he asked me if she checked the machine and I told him she didnt she just said if your problem now because you purchased the machine so he checked and my exchange was denied after she didnt something in the system stating that it was not valid for exchange so I asked him I just bought this machine not even a month ago is not working and I have to take it back he was like no you can call the manufacturer I reported to corporate nothing is being done they are super racist on this store if you are Spanish dont go she was talking super good with two African American that came after me even the other employee apologized to me because how rude she was and and when you asked for the full name or work ID number you only get the first name and it may not be real just be aware
  

  The Home Depot

  Date: 07/09/2025

  Greetings Leyslis Carrera,
  
  Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you. 
  
  Please know that a Home Depot representative from our ************* team will be reaching out to you.
  
  Thank you for being a valued Home Depot Customer.
  
  

• Review fromRita N

  Date: 07/07/2025

  2 stars

  Rita N

  Date: 07/07/2025

  Exterior door install done poorly and when I went to store within the hour of installation(7-3-25) I was treated in very condescending way by *****-probably because Im old and a female. The female supervisor was very nice and said shed leave a note about the problem. After hearing nothing I returned to store afternoon of 7-7-25. First talked to a male manager who checked on order but I didnt feel like he really cared either. The female worker he handed me off to was nice. Now I wait for contractor to contact me. Another case of we will tell you anything to buy the product but dont really care after you pay for it. Next time Ill try a competitor.
  

  The Home Depot

  Date: 07/08/2025

  
  Greeting Ms. **********,

  
  Thank you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.
  
  We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
  
  Thank you for being a valued Home Depot Customer.

• Review fromNicholas R

  Date: 07/05/2025

  2 stars

  Nicholas R

  Date: 07/05/2025

  I purchased an air conditioner/purifier from them. The workers there made sure the one I was going to grab was stocked in front, I opened it at home, and it was used, at least the plastic grill was. This happens often and is political.
  

  The Home Depot

  Date: 07/08/2025

  Greeting Mr. *********************** you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.
  
  We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
  
  Thank you for being a valued Home Depot Customer.

• Review fromParamjeet K

  Date: 07/05/2025

  1 star
  Im extremely disappointed with my recent experience at Home Depot. I was initially approved for a price match by one customer ********************** representative, only to have another refuse it later without any valid explanation. It felt like they just kept changing their story to avoid honoring their own commitment.On top of that, the customer ********************** was shockingly poorrude, dismissive, and unwilling to help resolve the issue fairly. I wasted my time and energy only to feel completely frustrated and disrespected.NEVER BUY FROM HOME DEPOT!!!!!!!!!!

• Review fromRichard V

  Date: 07/04/2025

  1 star
  Home Depot in ********* on ***********. We purchased a new front door and storm door. The front door was not installed properly and we are unable to lock the storm door. They claim my Sheetrock is warped, so they left a half inch gap and now my interior molding is not flush with my wall. This gap begins halfway at the center top of the door and continues to the top left corner and runs down from top left corner to center of left side of door. The installer should have planed the interior protrusion so the molding would be flush, but did not. Instead, he came back to our home and filled the gap with caulking. Customer relations stated he did the best he could with a warped wall.Our new ******** storm door cant be locked. We have repeatedly called but the situation has not been addressed. When I threatened with a lawsuit, I was informed that upper management would reach out, and they have not. Do not patronize this store. If you are looking for home improvements, please use reputable companies who are experienced and knowledgeable of the type of service you are looking to have done. Their installer, informed me he should have done something else when he noticed this issue with the front door. When I asked him why he didnt do it, he answered good question. This problem is on-going and to date the problems have not been rectified. They are great with promising you a great job with great installers, but they lie and do not stand behind the work of the installers they contract with. BUYERS BEWARE!!!!!!!!!!!

• Review fromArthur M

  Date: 07/04/2025

  1 star
  I was informed by Executive Escalations, Customer Solutions Team that a restriction has been placed on my account by the online investigation team. I was informed by the Executive Escalations, Customer Solutions Team the online investigation team has restricted my account to only refunds/returns in local store and no discounts due to the excessive requests for discounts on several orders. I do not understand the ramifications for the restriction. I asked for the online investigation team to reach out to me to give me A specific justification for the restriction on my account to no avail. I was also informed by the Executive Escalations, Customer Solutions Team that the online investigation team would not provide documentation. This is very unprofessional, very poor customer **********************, and unacceptable. To place a restriction on my account is malice, discrimination, and violation of my civil rights. I am requesting the online investigation team, if one exist, contact me in writing for specific details on the restrictions. I am inclined to believe that some inept prevaricator with no authority placed the restriction on my account. I have been a Cardmember with Home Depot since 1992, 33 years. I have spent lots of money with Home Depot for the last 33 years. It is unacceptable for a customer with longevity for 33 years to receive this type of treatment.UNACCEPTABLE!!!!The online investigation team does not have a valid justification to place a restriction on my account.I AM REQUESTING THE ONLINE INVESTIGATION TEAM REMOVE THE RESTRICTION FROM MY ACCOUNT!!!

• Review fromGeorge M

  Date: 07/03/2025

  1 star
  When you order online they will tell you it is in stock and will be there is a week or less. Its a lie they take your money send you an email in two days saying it is back ordered. Then they just expect you to hang until they finally get the product. Either they do this on purpose or they are incompetent at counting stocks/ web design.

• Review fromJustin S

  Date: 07/03/2025

  1 star
  i wish there was a zero stars option.I ordered a few power tools online and from the very beginning something was wrong. delivery date was may 25 but the order wasn't in transit until may 30, (i submitted the order may 25) i figured it was simply a system error. after waiting 10 days from the "order in transit" email, i called to cancel the order. long story short, it took a month and 5 different phone calls totaling 2.5 hrs on the phone with some of the worst customer ********************** agents i have ever dealt with. i was flat out refused help by all of them. and they all have me conflicting information about the shipper. i basically got the run around every time i was on the phone with them. this was not a small amount of money (over $1000)finally i opened a dispute claim with my CC and i informed them that i was going through the BBB and my CC to resolve this issue, they again told me they couldnt speed up the refund process ( by this time it had been over a month since the original charge to my CC.) coincidentally i recieved email confirmation of my refund being processed 30 minutes after informing them of my going through my CC. either very coincidental timing or it took that much threatening to receive my refund. i tend to think its coincidence, because i have never dealt with more apathetic and rude customer ********************** agents. rude in that they constantly interrupted me and just repeated the same scripted response.

• Review fromPaul M

  Date: 07/02/2025

  1 star
  Order #WN24399051: This morning 7/2/25, I placed an online order with Home Depot. On the web page, it said if I ordered in the next 22 minutes, I could expect same day delivery. I placed my order and received a confirmation email indicating delivery would be today and my order had been shipped (but not out for delivery). Shortly after noon, I checked the status of my order and it now said estimated delivery on Saturday, July 5th. The notation of ordering "in the next 22 minutes" was an incentive to not delay in ordering, and it worked. I ordered immediately, but now find it may not arrive for four days. If my order does not arrive today, I will consider this false advertising and would strongly caution Home Depot for not living up to its advertisement.