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Business Profile

Carry Out Food

Popeye's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Popeye's has 512 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Popeye's

      400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

    • Popeye's

      4123 Lawrenceville Hwy NW Lilburn, GA 30047-2821

    • Popeye's

      12 Broad St SW Atlanta, GA 30303-3220

    • Popeye's

      3001 Panola Rd Lithonia, GA 30038-2317

    • Popeye's

      5329 Wendy Bagwell Pkwy Hiram, GA 30141-2800

    Customer Complaints Summary

    • 881 total complaints in the last 3 years.
    • 409 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -$17.85 - Placed a mobile order - Shown up to establishment and was told they had no food even though they had food - Was told there was nothing they could do and was shut down from getting answers.

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      POOR SERVICE/ BAD FOOD YOU SHOULD CLOSE THAT PLACE DOWN OR GET A WHOLE NEW CREW

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The general manager stole ****** and charged my card for over 100 on chicken

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/15/2025 Time 5:44pm I purchased through app. Didnt receive food in entirety, missing whole order food, drink paid taxes, on food and drink. Told Popeyes they offered a credit less than what I spent not ok said they would contact me back and did not continue communication.

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mi pollo estaba crudo y **** la manguer se enojo porque le dige que no estaba cocido y maldijo y dijo que si lo quera bien cocido lo cocinara en mi casa

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a ticket to Popeyes through their app for pick up on February 26th. I picked up the order however upon arriving home, I noticed that the items I received did not match my order. I contacted Popeyes support through their app, and a ticket was submitted saying that I would be contacted by a support agent. It has been nearly a month, I have followed up numerous times but never even received a response.

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/13/24 I placed an online order for delivery via DoorDash. I contacted ******** because the driver admitted it was dropped off at the wrong place and he was too far to come back. They said since it wasnt through ******** I would have to get the refund through Popeyes. I went back and forth using their online support but never got an answer. On 12/21/24 I finally for someone to respond. I have the all the information including screenshot and they said they would her back to me. They said they issued the refundbut never did. I went back and forth for months and got no where.

    • Initial Complaint

      Date:03/19/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/14/25 at approximately 3:30 EST i visited Popeyes located at ***********************************. After patiently awaiting my order for over 20 mins, I advised the cashier that I did not want any breast. She stated that I would have to get breast as there were no substitutions allowed. I requested to cancel my order that was not made yet and I would order something else. She called for the *** named ****** who arrived and advised I could not cancel nor get a refund. I explained that my order had not been made and that me and my children had been waiting for almost 30 mins for the order. ****** stated that they would make the order anyways and I could not get a refund. I told him that I would contact corporate about the issue and my refund and to not make the order. ****** instructed the cashier to make the order anyways and that if I left the order on the counter that would be my problem. After some back and forth with ****** humiliating me in front of the customers about me using a coupon to shop and how he was part owner and owned a 4 bedroom home, he stated that I would not receive my order or a refund. I left the store and called the police. The police arrived 30 to 45 mins later. ****** and several employees came out to speak with the police who was speaking with me. ****** still combative, advised the police that I could not get a refund. The police asked if the refund policy was posted anywhere in the store or on the sales receipt, ****** said no. The police asked if the coupon explained that only certain pieces of chicken would be provided, we looked at the coupon and it was not specified. ****** had my order in his hand and attempted to hand me the order. The police advised that the order was cold and I refused it after being declined my order and a refund over ***************************************** a refund to my debit card. A police report was filed.

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, March 16 @ 4:58PM myself and family ordered food inside @ Popeyes in ************. After waiting 40 minutes the manager refused to give a refund when I asked. After waiting another 15 minutes a refund was still refused. We were given food however not all that we ordered and paid for due to being out of stock. I asked again for a refund for the food we did not receive and was refused a refund which basically is theft.

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ********* location employees are the rudest people ever . If they feel that they dont want to assist the drive thru they will let you sit there waiting for them to take your order and they wont . You go inside they say rude this is all the food we have we wont cook more. Every time they are so rude

    Popeye's is NOT a BBB Accredited Business.

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