We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carry Out Food

Popeye's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Popeye's has 512 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Popeye's

      400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

    • Popeye's

      4123 Lawrenceville Hwy NW Lilburn, GA 30047-2821

    • Popeye's

      12 Broad St SW Atlanta, GA 30303-3220

    • Popeye's

      3001 Panola Rd Lithonia, GA 30038-2317

    • Popeye's

      5329 Wendy Bagwell Pkwy Hiram, GA 30141-2800

    Customer Complaints Summary

    • 880 total complaints in the last 3 years.
    • 409 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, March 16 @ 4:58PM myself and family ordered food inside @ Popeyes in ************. After waiting 40 minutes the manager refused to give a refund when I asked. After waiting another 15 minutes a refund was still refused. We were given food however not all that we ordered and paid for due to being out of stock. I asked again for a refund for the food we did not receive and was refused a refund which basically is theft.

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ********* location employees are the rudest people ever . If they feel that they dont want to assist the drive thru they will let you sit there waiting for them to take your order and they wont . You go inside they say rude this is all the food we have we wont cook more. Every time they are so rude

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Popeys#****** Order#** I look forward to this fish sandwich every year. Yesterday, I ordered the same meal as beforethe spicy fish meal with fries and a drinkand had a completely different experience. The fries were cold, and the fish sandwich was cold, dry, and had an overly strong fishy taste. The bun was also cold. It was so bad that even adding condiments couldn't make it edible. Fortunately, I had ordered a pie, so I at least had something to eat.Given the rising food cost, paying for something inedible is unacceptable. I am highly disappointed. Since I went through the drive-thru and didnt check my order until I was already down the road, I could not return for a replacement due to time constraints. Therefore, I am requesting a full refund for this order.

    • Initial Complaint

      Date:03/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on March 5. At 1:00 oclock The order was delivered to the wrong address not my home. Ive been trying to contact someone since that daytime but I keep going in circles with the website with ******** tells me to contact the store cause they dont get paid. My card is with Popeyes. This is gotten confusing and frustrating. My order was frustrating. My order was valued at at least $29.

    • Initial Complaint

      Date:03/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Popeyes store# ***-2350 location ************************************************, is the Worst, Most Unprofessional, Unfair and Disappointing chicken place ever! Sunday,March ******, I waited so long to ordered $60.71 of food for our Sunday dinner. Was told spicy was an additional 10 min wait on top of having to wait to even order, customers, behind me and ********* and others got their orders and left. I waited, waited, waited then manager comes in, scolded the cashier, said, these orders have to be in order, which took other orders (like mine)who saw the spicy chicken come up, pushed at the end. Some customers walked out. There as only one at the register and one at the drive thru (awful). Long wait times seems a norm for this location. I thought it would be better-wrong answer!!! I asked about how long more, was told,manager is now waiting on sides now. What??? I ask, please refund $60.71 back on my CC. Mngr said, she dont want it, just put the chicken back on the rack, they did Did not care at all. Mngr keyed something and said, its will be refunded, gave me no backup or receipt, stated,I cant give you proof.What!! Called Discover, *** to wait couple of days for pending charge. Now, Sat: 3/7-$60.71 is charged accumulating daily interest. I went to the location, spoke with the same mngr from last week, gave her my receipt again and showed her my CC charge, with (no credit) she offered my some chicken, no, I just want my $ back, she then called the District Mngr, on receipt, came back and told me. I need to WAIT, this was last week.She said, hes not going to do anything, and she cant refund me even though she saw the charge on my CC statement. I was upset, I went over what happened again, before she came in. My son came to the door, said lets go!They wont give you your money back! I will. As I walked out, I told the mngr that I was soDisappointed! Never again, would I visit any POPEYES.Horrible Sunday Experience!District Mngr-Bad! ******

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order March 6, 2025 at the wrong location. Attempted to cancel the order but the robot (automated chat) said the order could not be cancelled. I then attempted to contact customer service which is also an automated system that redirects you to the chat bot who does not get you to a human. I attempted to contact the store on several occasions and no one answered the phone. So I was out food and money because there is no way to get a refund.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for pickup from Popeyes in *********, ** on 03/03/2025. I placed a pickup order, when I arrived the order was ready so I took it and left. The store did not inform me that items in my order were not available or give me the option to receive different items or cancel the order. When I got home I realized that the order was completely wrong. I placed an order for a 5 piece original combo with two sides, fries and Cajun rice and two biscuits using my deal coupon. When I got home I realized I had received a 6 piece spicy with fries and mashed potatoes and no biscuits. I even provided photo proof that I did not receive the correct order. I reached out to Popeyes chat support and they offered me 200 in credits. I advised that I did not want the credits and requested a full refund. The chat sent me an option to send an email to an agent who would get back to me within ***** hours but as of today, which is 3 days later, no one has responded. The answer is simple, I just want my money back.

    • Initial Complaint

      Date:03/05/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today March ****** I placed a mobile order for my food. The food was old cold and the portions were not the regular size. This store always give poor quality of food. Poor service and the workers are rude disrespectful and most of all incompetent

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint Regarding Poor Service, App Issues, and Request for Compensation Dear Popeyes **************** Team,I am writing to express my frustration with recent experiences at two Popeyes locations in *********, **: ************************* (************************************************) and ******************** (*************************************************).On March 4, 2025, I placed a mobile order through the Popeyes app for pick-up at the ************************* location. Upon arrival, I was informed by staff and the manager that they were not trained to apply app discounts, claiming the app was a third-party system. This is unacceptable, as the app is an official Popeyes platform, and managers should be trained to handle such issues.The manager at this location was extremely rude and dismissive, refusing to assist me or resolve the issue. To make matters worse, I never received my meal, leaving my family hungry and upset. I frequent this location weekly and have never experienced such unprofessional behavior until this incident.Days earlier, I had a similar negative experience at the ******************** location, where I was issued a $10 credit for a previous issue. However, when I attempted to use this credit at the ************************* location, the manager refused to honor it, causing unnecessary drama.While I appreciate the refund of $21.81 issued by ******* from your digital team, the repeated app issues, unprofessional behavior of your managers, and the disrespectful treatment of my family at multiple locations warrant further action.I strongly suggest training your managers on how to use the app or discontinuing it as a purchasing method if they cannot support it.I am requesting a $50 gift card as compensation for the poor service and inconvenience caused. My address is:*** ***** ************************************************* Thank you for your attention to this matter. I look forward to your response.Sincerely,*** *****

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can't use gift card in ***************** new store since ******* know resolution.

    Popeye's is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.