We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carry Out Food

Popeye's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Popeye's has 512 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Popeye's

      400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

    • Popeye's

      4123 Lawrenceville Hwy NW Lilburn, GA 30047-2821

    • Popeye's

      12 Broad St SW Atlanta, GA 30303-3220

    • Popeye's

      3001 Panola Rd Lithonia, GA 30038-2317

    • Popeye's

      5329 Wendy Bagwell Pkwy Hiram, GA 30141-2800

    Customer Complaints Summary

    • 885 total complaints in the last 3 years.
    • 412 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was very disappointed in Popeyes on *************!! I am a user who buys daily in that store, and last week - Wednesday the 22nd to be exact - I bought 4 specials of 3 pieces for 5.00 dollars and my surprise was that the chicken was spoiled, maybe that is the reason why it is so cheap!! I went the next day and the cashiers gave me my money back. Even so, I went again the following Sunday and the drive thru service was terrible, a very rude young man served me and it took more than 10 minutes to give me my order since there were almost no cars, and they also forgot to give me my 2 biscuits that I ordered extra and that I paid for them. But I didn't learn my ****** and again I went yesterday Monday the 27th and bought 3 sandwich combos and the cashier's response was that it was an 8 to 10 minute wait because there was no chicken ready. Today I went to get the missing biscuits replaced and I paid for another 2. Before this Popeyes was my favorite, it was great service; Unfortunately, for a few months now the service here has been bad, the food is worse and sometimes there is no one to serve the checkouts in front. Popeyes, you have lost a customer who bought almost daily HORRIBLE!! I DO NOT RECOMMEND IT!!

    • Initial Complaint

      Date:01/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      very unprofessional that's why customer service skills I had to wait over 15 minutes for my order and they still got the order wrong so I had to wait approximately 30 minutes for my order and then and they didn't have a restroom

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see attachments.I'm requesting a refund for my order at 4:36 pm today. My card was charged and by the time I reached the store, there were no blackened tenders. I was told to go on the app and request a refund. I've been having difficulties doing this. , I was billed prior to arriving at the shop. Than they told me that there wasn't any blackened tenders available. However, my account was billed. So I placed another order at a different location immediately thereafter. I'm requesting a refund on that order for which I was billed for. Is there a problem with this? I haven't been told that I would get a refund. Yes, i received reward points for the inconvenience but does this mean that I don't get a refund for the order that I have not received?

    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Everytime I come to this location. Is always a bad experience. The food is terrible and when you try to ask for a refund its always an argument. So I have to keep the food that I'm not going to eat. The food was cold and hard to eat. I want a refund back the store is refusing to give me a refund.

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/24/2025 placed order on app Went into store mgr said no orders for me existed but they charged my card. I had to reorder my food and she charged me another 50$ for a 10pc so Ive already spent 85$ for 10pc of chicken. Doesnt seem fair and right. Ive reached out to support and they wont help me either. Its not my fault the app glitched and just took my money and didnt produce my order. Its been very frustrating week to get a hold of anyone , no one wants to help me and it feel like no one cares. Im a single mom on a budget so of course every dollar matters to me. I dont have 44$ to be throwing up in the air for free.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a mobile order for my family. I was planning to pick it up in ******, **. However, upon placing the order I realized the location was incorrect. It was at a *** location. I quickly attempted to cancel, I filled out a form and emailed... even went by the store as it's a few blocks from where I work. I have not received any food or money in return for the money they took from my account. I would just like a refund or the food that was ordered otherwise it feels like they stole money from me. i I had to place another order for the correct location in ******. I am attaching the purchases.

    • Initial Complaint

      Date:01/27/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at the Popeyes located in ********************* on 1.26.2025. I presented a coupon code at the window and the attendant presented the wrong price. When I went around to the window the attendant stated the price and I handed them the coupon, The attendant returned and asked for my method of payment. I gave my card and she swiped it. She told me the receipt would be in the bag. When I got home the coupon had not been applied and I had been overcharged. Additionally the side that was supposed to come with the meal did not come.

    • Initial Complaint

      Date:01/25/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered multiple times for food delivery and every time there was items missing from my order. I tried to file a complaint thru their ************* and calling and I have never heard anything back from anyone and have not been refunded or compensated for anything poor customer service

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had hair in my food and reported it and once I did that they said I would get a refund and never gave it to me and they also suspended my account for no reason

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to buy chicken thru the drive thru and the total was $39 . When I got to the window the order was wrong as was the total . The lady fixed the order and adjusted the total which should have been $28.55 . I get my food and leave and drive back the 60 miles to my home . I checked my bank account and this woman charged me the $28.55 AND the $39 . I. Call Popeyes back right away. She told me she could not refund the $39 because she needed the credit card and I informed her that I lived 60 miles away and I was not driving back down there.. I filed a complaint with ****** online. They refused to issue a refund, but said they would give me some kind of voucher or some kind of bonus Popeye points or something to that effect . Basically what they did was charge me for $77 worth of chicken only gave me 28 they should not have charged my card two times and I want my $39 back..

    Popeye's is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.