Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Popeye's has 512 locations, listed below.

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  Popeye's

  400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

• 

  Popeye's

  1635 Pleasant Hill Rd Duluth, GA 30096-4619

• 

  Popeye's

  2691 Windy Hill Rd SE Marietta, GA 30067-8612

• 

  Popeye's

  159 Cobb Pkwy S Marietta, GA 30060-9208

• 

  Popeye's

  PO Box 725489 Atlanta, GA 31139-2489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *see attachment

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order and they left the food sitting on the counter for an hour when I asked him for a refund they said I had to go through the mobile app to get it and the mobile app people customer service will refusing this is the second time they did that also prior to this they would not let my son pick up the food and would not refund me

• Initial Complaint

  Date:01/21/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an app order on the Popeyes app as a guest. I was then prompted to login to the app after I paid. After I logged in the order disappeared however, I already paid for my order. It has been taken out of my account. The lady at the window was very rude & told me I cannot get my food or a refund because I ordered it through the Popeyes app and I dont have a receipt even though I showed her proof that I paid for the order, described my order completely, showed her my bank account statement where the order came out and explained in detail what happened. I refreshed the app, deleted it & installed it again, logged back in, yet there was still no order. However the money is still not in my *********** did not receive my order. I contacted CS on the app & no one has gotten back to me concerning this. I paid $17.63 for the order, explained the order in detail. They liked over & saw my name on the order but would not give it to me because I couldnt show them a receipt from the app even though I tried to explain over and over that my order disappeared. I dont understand how I cant get my money back or get my food. Like what kind of nonsense is this?! Especially after waiting for almost 25 minutes in the drive-through. I need a resolution as soon as possible. This is insane.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I just tried to buy dinner last week, and Im still having a terrible time getting my money back for items that I never took, consumed, etc. Turns out that Popeyes has no (practical) phone number. When you call, they text you a link, then disconnect the phone call. I proceeded to the link, filled out their forms, then later that night, I received a response, which Im not even sure was a human or an auto-response. They sent me another email saying that they would escalate my issue, but, that was days ago, and they havent responded to my follow up email. Here is what I sent to them: Sorry for the long story. I received an email re: 2 sandwiches for $8.00. Through the app, I ordered those and some other items totaling about $40. I have a $25 gift card and I used my credit card for the difference. Suddenly, the app didnt apply the gift card and charged the entire amount to my credit card. When I got to the restaurant, they tried to apply the gift card and they said that the card was not activated. I assured them that it was, I even confirmed that by calling the number on the card. After being treated unbelievably rudely, I just gave up and asked for a refund. He said that he couldnt do that. He asked: Did you pay me??saying that my problem was with the app, not him. Total smart ass! (I apologize for the language) I asked for the manager and turns out that he is the manager! So, he said that I should call the company phone number. I said that Im going to stay here while I call, otherwise, theres really no proof that I didnt accept / take my food. Eventually, the manager said that he has two options. One was that I can just take my order (which was now cold), to which I responded Nope, not going to happen. He then said that the other option was for him to call the police!! Stunned, I just gave up and left. Never in my life, have I ever been threatened with something like that. Now, I seem to be stuck in corporate purgatory, while still out $40+

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, January 5, 2025 I placed a mobile order via Popeyes app to be picked up at the *********************************** location on *******************. At the time of my order, I had about 750 points. Some of which I used to get a free order of red beans. When I received my order, I was informed that they did not have any apple caramel cheesecakes. I asked if I would receive a refund and the lady told me that I would have to request a refund via the app because that's where I had placed my order. I did and instead of issuing a refund, the *** offered me 450 points. I accepted. Two days later, on January 7, 2025, I open the app and see that I was mysteriously logged out. I log back in and see that I have 0 points and NO evidence of orders since November 19, 2024 which is strange because we order Popeyes at least twice a week. I reach out via the app and the most I got was they can help because they don't see the order. I then log on to my computer and contact support online. I am then sent a series of email that resulted in me being told my issue would have to be escalated. I have sent two follow-up email and have since been ignored.

• Initial Complaint

  Date:01/18/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  l asked for a receipt at the store and all they gave me was the attached receipt that didn't have any details. I told them I wanted it to get my points but they wouldn't give me anything else. I then reached out immediately to customer service but they stopped responding before rectifying the situation. I was within the required 2 days. Its the worst customer service - you cant talk to anyone and by email, they stopped responding before responding. I also cant believe the store couldnt give me a receipt. Doesnt really make me want to go any Popeyes location

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Popeyes regarding a recent transaction that occurred on January 13, 2025, at 1:16 PM. On that date, I purchased a 5 PCS Tender Combo for a total of $15.67. Unfortunately, when I received my order, I found the food to be raw and unsafe to consume. This not only posed a significant health risk, but I was forced to dispose of the entire meal, as it was inedible and potentially hazardous.I have photographic evidence to support my claim that the food was undercooked. Despite this, I reached out but I received no response whatsoever. The complete lack of customer service, particularly in response to a serious health concern, is deeply troubling and unacceptable. As a paying customer, I expect not only quality food but also basic standards of safety and hygiene. The failure to properly cook the food and the subsequent failure to address my complaint shows a disturbing disregard for both public health and customer satisfaction. The absence of any follow-up or effort to resolve the situation is not only disappointing but appalling. I understand it's just $15 but it's the principal.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent almost $29 at drive thru. Ordered a 2 piece combo and was charged for a 3 piece. Clerk advised manager I wanted a refund. I was handed a refund receipt and then she asked for it back so she can ring me up again. I asked was my debit card going to be charged twice and she said yes. I asked why wasnt I told that to begin with because I would have just kept the 3 piece. Do not want to spend almost $60 for lunch at a drive thru. Asked to speak with the manager and she said she was. Her name is Keandra but goes by K. I asked to speak to her supervisor and she gave me a receipt of sore address and phone number. I called that and of course I got K. I asked her how can I reach her supervisor and she told me to call HR but she doesnt have a number. I have file a complaint with Popeyes as well asking for this manager to receive additional training on how to communicate with customers, their refund process and what to give customers if they want to file a complaint. When I got home I checked my bank account and I was never charged by Popeyes. She probably should have told me it depends on your bank in how and when you get refunded. Either way I would have kept the 3 piece. She took all of the receipts and food so I dont have a receipt. She needs additional training or maybe she should t be a manager. As a foot note I usually go to this store 1 to 2 time a month and 90% of the time something is wrong g with the order. I never leave without opening each box. I have never filed a complaint but enough is enough. This store needs to get it together

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Specified no bacon and workers covered the sandwich in bacon. My father went back to exchange the sandwich for one with no bacon and they gave one that caused my little sister to throw up 4 times since she ate it.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I went to Popeyes chicken told them I wanted fresh chicken sandwiches just pickle no mayonnaise. My husband is deathly allergic to eggs first shestuck the sandwiches in a bag like they were fresh. I told her I dont want old sandwiches. She said it would be 20 or 30 minutes. I watched her walk around the store. This is management around there and waited 15 minutes to drop the sandwiches, then I get home andthere is mayonnaise on both sides of the bread. Ive been trying to call them. Theres no answer because the phone acts like its busy and I in there quite a bit And its really upset me that that Popeyes is doing this and letting them get away with it.