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Business Profile

Carry Out Food

Popeye's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Popeye's has 512 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Popeye's

      400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

    • Popeye's

      1635 Pleasant Hill Rd Duluth, GA 30096-4619

    • Popeye's

      2691 Windy Hill Rd SE Marietta, GA 30067-8612

    • Popeye's

      159 Cobb Pkwy S Marietta, GA 30060-9208

    • Popeye's

      PO Box 725489 Atlanta, GA 31139-2489

    Customer Complaints Summary

    • 882 total complaints in the last 3 years.
    • 411 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Cajun turkey from Popeyes on November 20th and I was told that it would take one to three business days. I was thinking that I would get it on this Monday and and I did not get it or waited till Tuesday I waited till Wednesday still no ****** I have all this tracking saying that is being shipped but I haven't received it this is very bad business for them they should not have an online site if they're not going to do delivery this is all false advertising then on top of that they said the turkey is $54.99 I end up paying $108.85. I was looking forward to be able to taste and see if it was good but of course I did not get it . It ruined my Thanksgiving and I would love to have my money back.

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today Wednesday 2024/11/27 I came to Popeyes located on ***************************************** at 10:00pm to try and order through the drive thru, when I first pulled in I seen two employees on the window but I had to go around in order to get to the drive thru and then when I got to the speaker thing where you order I waited for about 10 minutes and started saying hello and nobody would answer, I went around to the window again where I had seen the two employees standing and I guess they just hid somewhere because they were nowhere to be found, even though their vehicles were still parked outside, now the hours roster they have online and the one the have at the window as well both say that the drive thru is open until 12:00 but I guess they just decided to not follow the rules. I then decided to park next to their vehicles and waited for them to come out. They closed the store and came out at 11:15, when they came out they looked at me and started laughing and then proceeded to get in their vehicle and drive off.

    • Initial Complaint

      Date:11/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear [Popeyes Customer Service/Manager's Name],I am writing to express my disappointment with the quality of the food I received during my recent visit to your restaurant. As a long-time fan of Popeyes, I was genuinely surprised and dissatisfied with the experience, which fell far below your usual ************** are the specific issues I encountered with my order:3pc Classic Chicken: The chicken was noticeably undercooked, with parts appearing raw. This poses a serious health risk and is unacceptable for a food establishment. Additionally, the chicken seemed old, lacking the freshness and signature crispness Popeyes is known for.Biscuit: The biscuit was dry and stale, far from the fluffy and buttery texture I expected.Fries: The fries were overly oily and clearly not fresh, tasting as though they had been sitting for some time before being served.This experience was disappointing and concerning, as I trust Popeyes to provide high-quality and safe meals. I believe this incident should be addressed promptly to ensure food quality standards are upheld for all customers.I kindly request that you look into this matter and take the necessary steps to prevent similar issues in the future. A response would be greatly appreciated, and I hope you can restore my confidence in your brand.Thank you for your attention to this matter. I look forward to hearing from you.

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for. Cajun Turkey from Popeyes chicken and biscuits for the amount of $78.74 when I went to pickup the turkey was told by employees and manager store and District that they were only given 4 turkeys and they can not refund my monies because it was on the app, I have tried calling customer service no answer they send me to a support team which is an automated voice but tells me someone will contact me its been 5 days and no one has contacted me or respond to emails and I have not received my refund. I used the ************** location because the Popeyes on ************************************************************ was not a choice

    • Initial Complaint

      Date:11/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found that the meal I got has an uncooked chicken with the blood still within the meat and when I ask the cashier to change those pieces for me with a well cooked one they show me a hostile attitude and one of the employee give me the finger

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 11/22/2024 Amount of money ***** The business failed to provide me information that there were out of a certain item and decided to charge for it anyways, upon coming back after finding out that the order was not complete the man with tattoos on his arms and his coworkers laughed at my frustration and told me good luck figuring it out at the time they were covering name tags so I could not get a name.I am unable to get this issue resolved immediately as their support line is nothing but robots. I do not want to talk to a robot I want to talk to a human.The person at the business itself did not want to resolve the issue and did not want to issue a refund on the item that was not given. The business itself disconnected their phone line so I was unable to talk to anyone anymore.

    • Initial Complaint

      Date:11/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Cajun style turkey 11/20/24 and have yet to receive any information on when my turkey will arrive. I have tried reaching out to every place I can find online to inquire and I'm getting no response. Please if this is a cite that can help can I either get my turkey or can I please get a refund

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We spent almost 50 dollars on a family meal and they gave us the wrong items, it was late at night they just subbed things and didnt even ask us. we complained on the chat and they could care less! i want a refund or Gift card to make up for this .. unnaceptable. THIS IS IS THE ***** TIME THIS HAPPEND .. we ordered door dash chicken sandwiches which were bogo and they gave us nuggets and rice, they blamed it on door dash! the driver just picked up what you made!

    • Initial Complaint

      Date:11/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a turkey from on the Popeyes website. They gave me pickup date range of Nov *****nd. I went every single day and they kept telling me they dont have any and are trying to get more from other stores. The manager suggested I contact customer service in the mean time. I contacted customer service on the ********************** website on the 20th and it is now the 25th and they have not called me, as they said they would. I have not been able to talk to a single person in customer service. Its just a chat bot that tells me someone will call me

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      can y'all just close this location , so something else can be open there with workers who actually want to work. This location is the only location who is rude and doesn't want to work , It is 11:16 on 11/25/24 am and the worker already says the have a 20 minute wait on chicken , 7 min tenders and only take cash , which they do that alot. didn't even let me complete my order just kept asking if I have cash. Once maybe a month ago, i went inside and it was only 2 workers and i waited over 30 minutes just to place my order. WE need a restaurant in the area with workers who actually want to work and not just be collecting a check . Also only taking cash payments is crazy , PLEASE DO BETTER OR CLOSE IT DOWN , next stop will be the Better business bureau

    Popeye's is NOT a BBB Accredited Business.

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