Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Popeye's has 512 locations, listed below.

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  Popeye's

  400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

• 

  Popeye's

  1635 Pleasant Hill Rd Duluth, GA 30096-4619

• 

  Popeye's

  2691 Windy Hill Rd SE Marietta, GA 30067-8612

• 

  Popeye's

  159 Cobb Pkwy S Marietta, GA 30060-9208

• 

  Popeye's

  PO Box 725489 Atlanta, GA 31139-2489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a mobile order for pickup at 11:43. I drove 20 minutes on my break to pick up my food. I went thru drive thru and saw a sign that said closed for repairs I thought it was just the drive thru so I went to pull around and saw the signs on the door as well. I attempted to call the store numerous times and each time the phone just rung. I then started a chat with support to resolve the issue. I stated the store was closed and I didnt not receive my food. They offered a coupon which I did not want, I wanted a full refund because I didnt not receive what I paid for. They said they would escalate the issue. I received a email about 5 minutes later stating the same thing that they could only offer a coupon as a resolution. I stated why **** a refund an option as I paid for my food and the store was closed and that they have mobile ordering on for people to place orders. They said they would send the issue to another agent . Three hours later around 2:40 I received an email asking me to provide a photo of the sign. I emailed back highly upset because it took them three hours to respond and on top of that why would I take a picture of a closed sign. I would think support would resolved it since they had an option for me not receiving my food because the store was closed. I even attempted to call the store back and now its just the dail tone as of the took the phone off the hook. What I thought was a simple fix is now being dragged to be so complicated and difficult when all I wanted is a refund for food I paid for and did not receive.

• Initial Complaint

  Date:05/13/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not asking for any reimbursement. My order was totally wrong. I paid for up charge for spicy white meat. I order an apple pie and extra red beans and rice. I received cherry pie, mild dark meat ********* get my extra side.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, May 10th I placed an order to this restaurant at 11:13pm to pick up at 11:30pm. The hours of operation are until midnight. However, when I arrived, the employees were cleaning up and I was told they closed early for short staffing and to contact via the app for a refund. Note, I was never acknowledged by a staff member working, only by an employee leaving who was in the parking lot and yelled to me they were closed. On the app, they refuse to refund my money or investigate because I didnt take a photo that the store was closed. I was offered a coupon of $20 for an order that totaled $33.07. I have been arguing for three days about trying to get a simple refund for an order that was never made or picked up, and continue to get lack of response or a lack of resolution from their agents. I realize its such a minor amount, and only $33.39 but it shouldnt be this difficult or have taken this long to still not receive a simple ********* you can see from my email thread, I contacted them at 11:43pm, still before their closing time, requesting the refund and have not yet been offered a fair resolution.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase in the drive-thru and when the worker in the window asked for my payment, he presented his cell phone to collect my digital payment. I refused and he made comment that I would still get my food. I completed the purchase, but now I am concerned my digital data has been compromised. I have submitted a complaint but have not received response in the timeframe they provided. Complaint # ********

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  may ******,,,,missing food from our order,,and this isnt the first time,,so far ***** for something i didnt get,,becoming a habit

• Initial Complaint

  Date:05/09/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/9/2025 at 3:29PM, Popeyes #***** has completely gotten our order wrong, then proceeded to refuse to correct our order. The total amount we spent was *****. We had to settle with the food we got, even though its not the order we asked for. This has happened many times now and it has got to stop. Most of the workers play around and talk, weve even been forgotten before when we were asked to pull up and wait for our food to cook because they were chatting up a storm and forget we were outside waiting.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, May 6, 2025 I stopped at the newly reopened Popeyes in *************** located on route 46. I picked up a piece dinner with two sides and a biscuit. Within three hours, I experience violent diarrhea which lasted for 24 hours. At this point, I very dehydrated and could not eat anything. I have 45 years in the restaurant industry as manager, Director of operations and owner. I am certain that this was due to eitherleaving chicken out too long before cooking or possibly removing chicken from the fryer too early in order to save time. Regardless, I have lost workand about 8 pounds and have not eaten in three days. Yes, something should be done about it.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online using my rewards. I ordered at the wrong store. I asked one of the employee at the ******************* location that I had made this mistake. He told me he could handle any issues concerning the app. He told me to reach out to customer service on the app. I did so and a virtual assistant did not answer my questions and ended our conversation. I tried to reengage on the online customer support, but the virtual assistant said he resolved my problem and ended the conversation again. Now I have no food and my rewards are gone. I spend 60 dollars just to get my rewards. I want my rewards back or a refund. The store employees at the ******** location on *************************** customer service was awful and they refused to resolve the issue.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding the Popeyes on ***** Rd. Near the ***************. I ordered a combo meal with a sandwich and the menu says all combos come with a biscuit a side and a drink. Nowhere on the menu does it stipulate that this does not apply to the sandwich combo. I ordered my food and to my surprise, I didnt get a biscuit. When I expressed my concerns to the **, he told me it doesnt come with one. I pointed out the spot on the menu where it says combos come with one, and he told me to check my receipt. The foods absence on my receipt doesnt excuse not make it absent on the menu. I told them that this is a bait and switch and that they legally cannot advertise that biscuits come with every combo if they dont. I asked for a biscuit since thats what the menu says i get and thats what i paid for. You cant advertise food that doesnt come with an order and then say oh well this type doesnt come with with that just because I said so and offer no explanation other than its not on your receipt! I am seeking for charges for bait and switch to be pursued after this misleading menu issue. It may be a small problem, but thats why they can get away with it. Is it seriously that big of a deal to give me a small biscuit? It probably costs like 10 what is the point in lying, if it doesnt come with one then make it say that on the menu. Their manager was rude and not helpful at all and refused to explain why my combo was an exception to the rule. Absolutely unacceptable illegal business practice.

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have patronized Popeyes for several years. I accumulated ****** reward points through their app. Late last year I was hospitalized with a number of health issues. After weeks in the hospital, I was transferred to a nursing facility for further treatment. I am now confined to an assisted living facility. I received notification that my points were expiring so I contacted their customer service department and explained the situation. I was told that if the points expired, I could contact them again and have the points reinstated. I am now being told that they will only give me back 1500 points, only about 10 % of what I had. I am a senior citizen and had been very loyal to the chain. Under the circumstances, since it was through no fault of my own that I could not order from the chain for several months and since I was told they would reinstate the points, I should get all ****** points back.