Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Popeye's has 512 locations, listed below.

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  Popeye's

  400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

• 

  Popeye's

  1635 Pleasant Hill Rd Duluth, GA 30096-4619

• 

  Popeye's

  2691 Windy Hill Rd SE Marietta, GA 30067-8612

• 

  Popeye's

  159 Cobb Pkwy S Marietta, GA 30060-9208

• 

  Popeye's

  PO Box 725489 Atlanta, GA 31139-2489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2023, I had a terrible experience when I placed a mobile order for pick up at Popeyes store #***** in *******, **. The employee named ******************** was consistently disrespectful throughout my visit. Here's a recap of what happened:I placed my mobile order at 3:36 pm and arrived at the store to pick it up. I informed the drive-through that I was there for a mobile order and was directed to the window where ******** served me. However, she claimed that there was no order under my name. I showed her the mobile receipt on my phone, clearly displaying my name, order number, and payment confirmation.******** became dismissive and insisted that there was no order. Despite providing evidence and the fact that some time had passed since I placed the order, she refused to believe me. Recognizing her rude behavior, I requested to speak with a manager. ******** consulted with the manager, ****************, and returned to the window with a shocking and highly disrespectful remark, using strong profanity. Her language and disrespectful tone left me shocked and appalled.Refusing to tolerate such treatment, I insisted on speaking with ******, the manager, expressing my refusal to be disrespected in such a manner. However, to my surprise, ****** witnessed ********'s ongoing disrespectful behavior towards me and took no immediate action. He simply instructed her to go elsewhere. I took the opportunity to explain the situation to ******, emphasizing the unacceptable nature of ********'s conduct. Despite witnessing her behavior, ****** did not intervene or address the issue.To my disappointment, ******** returned to the window while ****** was present and continued to direct strong profanity towards me, despite no further provocation on my part. I conveyed my dissatisfaction to ******, making it clear that her behavior was entirely unacceptable. I refused to tolerate such treatment, especially when no action was taken to address it. As a result, I made a note of the store number, ******'s first name and last initial, as well as ********'s information in a notebook. We then proceeded to sort out the order.During this time, another employee informed me that they were out of coleslaw but were in the process of preparing more. Given the circumstances and my concerns about the integrity of my already bagged order, I chose not to accept the coleslaw. Instead, I decided to wait until my entire order was complete, as I had intended for a seamless and timely pickup. However, the wait ended up being longer than anticipated, and I grew frustrated with the additional delay, not wanting to spend any more time waiting in a parking spot.Eventually, the employee returned with the coleslaw, and ****** approached the window. He asked if I had received everything and offered an apology for ********'s behavior. However, I found it challenging to accept his apology wholeheartedly. As the manager, ****** had witnessed ********'s behavior and failed to intervene or address it in the moment. This lack of immediate action diminished the sincerity of his apology.To drive home the severity of the situation, I asked ****** to reflect on the incident from a different perspective. I urged him to consider how he would feel if his own mother had been subjected to such disrespectful treatment. This shift in perspective appeared to make an impact on him, as he started to grasp the gravity of the situation.I made it unequivocally clear to ****** that allowing such behavior was completely unacceptable. I refused to simply brush it off and vowed to be more prepared in the future. From that point forward, I committed to having my phone ready to record any instances of mistreatment, whether at Popeyes or any other restaurant. By providing evidence to corporate and sharing it publicly, I aimed to draw attention to the behaviors exhibited by staff members at these establishments.

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the restaurant has a led message board integrated into the business sign advertising on Tuesday a 2 piece "managers special" for $1.69. when I attempted to order the item I was given a total of over $3. I asked the employeebyo honor the price of the marquee and was refused. another employee, after I had asked for a manager, came to the drive thru window ad stated that the sign has been outdated for over 1 year and that if I wanted to purchase the chicken, for nearly double the advertised price, I could but they refused to honor their offer.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26th, 2023, my fiance' and I went to the Popeyes Chicken location on ********************************************************************** to order chicken for our parents. As we drove up to the speaker box to order, a female staff member asked for our order and then mocked us while laughing. When we pulled up to pay for the order, a manager named Ahmid or **** gave us the food while calling me a racial slur. I asked him why he called me the racial slur and he stated "I call it as I see it". The fear of contaminated food caused us to throw the food away. We filed a complaint with Consumer Affairs and the ***************** as well.

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a much of chicken, Mashed potatoes Gravy and rice. We went to the location on ***************** and ************* in ******* ******* *****. We spent $50.00 dollars on the food and the food didn't taste good. It was very raw and I went to the store and I waited in line and an African American man cut it front of me and he was only getting a drink and I was standing and was very rude to me and I went to the manager and she didn't help and either did the guy manager. We just want our money back. We are recovering from covid and we are on oxygen and we are on social security. We don't have our receipts because we lost them. Resolution, we bought legs thighs and wings . We really wanted thighs and wings . But we just want our money back. Thank you.

• Initial Complaint

  Date:07/07/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a delivery order via the mobile app on 07/01/2023, In my order instructions, I SPECIFICALLY asked the driver LEAVE the order and not knock. 1. My order arrived COLD- not lost temp during delivery but cold 2. The chicken sandwiches tasted like fish like they were fried in the shrimp oil and reheating them made it worse and my kids wouldnt eat it 3. The driver LOUDLY kept knocking until I was able to answer-I work as an emergency dispatcher and he spoke ZERO english-hence why he probably couldnt understand the instructions 4. When I contacted via email, I was responded to on monday 07/03 and asked for a picture of the food from FRIDAY! ANd a photo was not going to show what I just decribed, I have written back and one week and no further response even though I asked for a supervisor escalation It was from store ***** in ****** my support request # is ******* my order total ***** The level of customer service is AWFUL

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WENT TO POPEYES THAT'S LOCATED AT ******************************************************************** MY LUNCH. SAT IN THE DRIVE THRU FOR 10 MINUTES TALKING TO THE SPEAKER ASKING IS ANYONE THERE. PULLED UP TO THE WINDOW NOBODY IS THERE, BUT MUSIC IS BLASTING PULL TO PARK GO TO THE DOOR AND PEOPLE STANDING AND THE DOOR IS LOCKED. SO I ASKED ARE YOU ALL OPEN AND THEY SAID NO. THAT'S WHEN I REALIZED THEY'RE REMODELING. NO SIGN ON THE SPEAKER, NO SIGN ON THE DOOR HAVE PEOPLE AT THE WINDOW TRYING TO ORDER. SO I HAD TO TELL THE OTHER CAR THAT'S WAITING TO ORDER THEY'RE NOT OPEN. I HAVE BEEN TO THIS PLACE SEVERAL TIMES AND ALL THEY DO IS PLAY

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter took me to Popeyes on ******** in *********** ****. We walked in and there was nobody but workers in the restaurant. We ordered a 14 piece chicken strip with large mashed potatoes, large coleslaw, 7 biscuits, small Mac and cheese with a frozen strawberry lemonade. Waited over 25 minutes walked up to counter to see what's taking so long only to be told here's your order. Got to car and left to go home. They left it set on a hot counter for so long the frozen lemonade was warm. Now the chicken strips were not only cold but ************* like they cooked them twice. And the mashed potatoes were half full and coleslaw half full and to add insult to injury no 7 biscuits. Text corporate and was offered 500 points. What? Will never go there again.

• Initial Complaint

  Date:07/06/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday 11:58 6/30/23 Ordered $66 dollars of chicken and Popeyes sandwich.Staff was screaming at each other and customers when I arrived. Customers had been there for 30 minutes already. I try and order 2 16 piece and they told me all they had was dark meat and spicy. So i ordered the spicy all while being treated like a dog and the other guest as well. While we waited there were i assumed to be employees out of dress code telling people where to park, going behind the counter numerous time helping themselves to food and drinks, while all guest were waiting. All over 40 minutes now. Employees were yelling at each other and at guest. I counted about 22 people that left the shop or walked in and walked straight out. After that i bring lunch to my crew and they forgot 2 sides, wring chicken and forgot chicken sandwich. So i had to go back and by then it was like full on chaos. Customers leaving. I told them they forgot my sandwich and know one acknowledge me. 20 minutes go by and a girl walked up to the counter and threw a sandwich towards name and walked off. I asked if this was for me and she just gave me a dirty look. Her name was *****, She was taking orders when i 1st got there but by the time I returned for the foods they forgot , she had been placed on the line. Customers told me she started cussing out guest and the manager took her of the front. Long story short , horrible experience,, if you work theres and your the right color everything is goos and free. I would like a full refund and a call from ***************** They should shut that store down

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about the most wicked, immoral, discriminatory, inhumane treatment a man and his 3 year old son could experience by Popeyes Chicken and its staff at the ******, *********** establishment. On 22 June 2023, I entered the above Popeyes Chicken establishment. As I viewed the menu, I noticed the primary manager (older black female) called a black cook to the register to log in as a cashier. As I stood patiently, I took note that he was having a difficult time with his login ID and finger scan. After making an absurd number of attempts, I shift to the other cash register. When I shifted to the other manager/cashier (a white manager who spoke woman/ *******), the white cashier didnt want to take my order either. Not only did she take my order wrong, but later I discovered she had charged me twice for a soft drink that came with the combo stealing my money. When I placed the second order, I asked her wheres my cup? She went to get me a clear water cup when I halted her stating I paid for a regular soft drink. Not a clear cup!My 3 y/o son and I continued to stand while others received their meals. After waiting an excessive amount of time, I finally asked the white manager/cashier to check on my order. When I did, every employee looked at me as if how dare you ask us to check on your food. As a matter-of-fact, a young black (African American) female cook looked dead at me and asked what did he say? At that point, there was no doubt my 3 y/o son and I were victims of racial/age/gender discrimination. I then demand my money back so I can leave. Thats when the older black (African American) manager reached over the counter with my food already in a bag and said Here.go ahead and give it to him. She committed a deliberate act of hazing detaining us without cause. What sick, satanic, deranged, demonic human being would deliberately discriminate/haze a 3 y/o child??? Only employees at Popeyes Chicken, ******, ***********.

• Initial Complaint

  Date:07/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (#****) from the *********************************************************** store on Wednesday July 5th. Upon delivery, the mac and cheese, the mango lemonade, the biscuit, the *** sauce, spork, and napkins were all missing. They gave me a small Red Beans and Rice verses a large that I ordered. Also, the food does not come protected preventing delivery carriers from going in the bags. There's no protected seal. ********* and Wendys are the only fast food restaurants to protect bags with a seal. This location is problematic and staff on duty at night continues to get orders wrong. We are tired of supporting your business which has grossly expensive prices to not get all of the items we ordered. Who is in charge of managing the Brooklyn stores and staff because they are doing a poor job and should be replaced and staff should be disciplined with write *** up to and including termination for incompetent service. Or please permanently shut down the store if improvements can't be made going forward. Due to the continued and habitual poor service experienced at your ********************* I'd like a 100% refund of total paid plus incentives to make up for the continued inconveniences and poor service. Also, for staff on duty during the time my food was ordered to be held accountable and disciplined.