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Business Profile

Carry Out Food

Popeye's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Popeye's has 512 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Popeye's

      400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

    • Popeye's

      1635 Pleasant Hill Rd Duluth, GA 30096-4619

    • Popeye's

      2691 Windy Hill Rd SE Marietta, GA 30067-8612

    • Popeye's

      159 Cobb Pkwy S Marietta, GA 30060-9208

    • Popeye's

      PO Box 725489 Atlanta, GA 31139-2489

    Customer Complaints Summary

    • 882 total complaints in the last 3 years.
    • 408 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 2pc combo with mac&cheese, nuggets, with a Hawaiian punch. when I got home the mac& cheese that I paid for was not included with my order. I called the store twice and got a voicemail.

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the ********* popeyes location and the manager ***** disgusting attitude regarding the upsides of a drink was horrible. I spent 16.67$ at this location around 4:15p.m 09/14/22

    • Initial Complaint

      Date:09/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I love your chicken first of all, It seems that everytime I visit your location on ********* my order is always wrong even when its read back to me.

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on July 12 I place an order at the kiosk at the Popeyes in *********** (Store #****) on ************ near the French Quarters. It took 47 minutes to get food, employees just watch me as I waited, with no one asking to help me and why I was standing there. I've contacted Popeyes via customer service at least 6 times and no follow up call. The website that they gave be $10 foe my issue does not allow me to use in ****, where I'm from. I've spent at least 3 hours on email to Popeyes and no resolution

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scan the ** Code at popeye's chicken on ****************** in ************ ******* and it said I was going to get a free Apple pie or a free side to sign up. They also said they weren't going to carve charge my card anything but that same night charged me a dollar and then the next day they charged me a $1.95 Then today they tried to charge my card $39.95 but it did not go through because I have my card locked for those purposes. This is absolutely ridiculous it's false advertising and I think something should be done about this because they are taking people's money without them knowing anything that's going on hes saying that's going on so can you please look into this matter and contact me back

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not place an order for delivery. I was browsing what I wanted to order ans as I was browsing a delivery person was delivering something I did not order. I didn't give credit card info. I was charged (from a previous order) I want. My money back. THIS IS WRONG

    • Initial Complaint

      Date:09/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a meal from the **********, ** location on 4/27/2022. The business was out of receipt paper or the machine was broken so they were unable to produce a receipt. I paid by debit card so I do have electronic proof that the transaction happened. I provided them with a screenshot of the transaction from my bank account. As I was eating my food, I noticed a s**** in my order. It had fried batter bits on it (I still have it). I contacted the company via their website immediately. They did not get back in contact with me until 5/5/2022. Since then it has been back-and-forth emails, at least 5 different agents on my case, and it's been escalated to managers at least 3 times with no resolution. I am continuously told to "wait 5 business days for a manager to contact me." The latest was on 8/30/2022. It is now 9/7/2022.

    • Initial Complaint

      Date:09/06/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been going on since end of June ,there was a mistake at drive thru we pulled up to ask and make right only to be confronted with an angry very aggressive manager who treated myself and my family like the dirt under her feet,have reached out to Popeyes numerous times with no response back, please feel free to go on yelp or any review site of your choice and see for yourself it's the weat main street location in ******* ***********,food great management rude service is horrible, nobody should be treated in this manner,not even prisoners

    • Initial Complaint

      Date:09/05/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is regarding points that were given in January of 2022. However, I was not informed of the six month deadline. I was given these points and asked to download the app because they were unable to make things right with a gift card so I could try a different location.I did indeed try using these points in April through the app as instructed initially, noted by the rep on the last phone call, but was unable to use the ** Code because that location (***** ****************** in *** Nuys, **) did not have a scanner.I have tried, explained thoroughly and followed the chain of command only to wait and then be dismissed. I have the receipts from my last two visits and tried to demonstrate that I am not just a long time customer but also a recent customer when unable to use my points with the app, but to no avail. They gave me some points, but not all of them. They gave the points initially in January, but wont do it again. I want to be able to use my points. Plain and simple. Please help me facilitate simply being treated fairly.

    • Initial Complaint

      Date:09/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Everytime i eat popeyes its not cooked correctly, nor is it fresh. Food is always cold and stale and the tinders are always rubbery. Its like biting into a tire. i would love to see them get their stuff together and be a great place to eat again. Their food is so good (it used to be) but now the workers just dont care and the food is always cold and nasty. ive gotten food poisoning twice from popeyes im assuming the chicken wasnt cooked all the way or it was just out for days.

    Popeye's is NOT a BBB Accredited Business.

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