Complaints

This profile includes complaints for Edible Arrangements (Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Edible Arrangements (Headquarters) has 24 locations, listed below.

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  Edible Arrangements (Headquarters)

  980 Hammond Dr STE 1000 Atlanta, GA 30328-8187

• 

  Edible Arrangements (Headquarters)

  3805 Dallas Hwy SW STE 808 Marietta, GA 30064-1620

• 

  Edible Arrangements Store #488

  300 W Lincoln Hwy Schererville, IN 46375

• 

  Edible Arrangements

  638 River Hwy Ste D Mooresville, NC 28117-9207

• 

  Edible Arrangements (Headquarters)

  7111 Highway 85 Riverdale, GA 30274

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for same day delivery. The order was not delivered, I have not received a response to my inquiries, and now it's listed as having been delivered when no one attempted any such thing. My building has private security, a concierge and many cameras. If delivery has been attempted I would know.

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was never delivered (birthday fruit basket) Ordered ******** for delivery on Mar 21. Never delivered. Have called merchant, no answer. No phone calls were made by merchant to explain or contact recipient. ORDER NUMBER: W1011048903-1 Shamrock Daisy Arrangement Regular 1 $69.99 $0.00 $69.99 $ $ $ Card Message: Happy Birthday, *****, From ****** Rose, ***************** BILLING INFORMATION: *** ***** *********************************************************************************************** DELIVERY CHARGE: $5.99 SALES TAX (8.25%): $6.27 TOTAL: $82.25 When will I receive my order? Standard Delivery Standard Delivery Your order will arrive on your scheduled delivery date: ?? Before 5pm for business ?? Before 7pm for residential 1 Hour Delivery 1 Hour Delivery Your order will arrive within one hour of receiving your order confirmation email. Pickup Your order will be ready during the window selected at checkout. edible guarantee Your happiness is our happiness,and it's 100% guaranteed.Need help with your order? Contact our Customer Support Team ********************** guarantee ******** Instagram TikTok *See promotional and EDIBLE REWARDS terms and conditions. Cannot be combined with other offers.While supplies last and only where available on orders placed through ************************** or in-store, we reserve the right to restrict based on product availability and demand. Orders placed through 3rd third-party delivery carriers are excluded from this promotion (i.e. UberEats and Doordash). Free delivery is only available on orders over $79. Orders under $79 are subject to a standard delivery charge. All orders are subject to distance surcharges, incurred when delivery exceeds 15 miles (24 kilometers) from the Edible fulfillment store.This email was sent to ******************** Remember to add sw

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product and it never came, nobody picks up the phone. Terrible service

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** I purchased a Birthday fruit arrangement that cost $100 and it wasn't delivered to the business location until after 4pm CST. The cantaloupe was not fresh and spoiled in less than 2 days. I called the store multiple time and was told manager was in a meeting and will call me back. I called again before closing and was advised Manger gone for the day. I told the employee that answered the phone I wanted a refund and he rudely said "I cant help you with that" and hung up. I called back and no answer.Manager ******* called me back in less than 20 minutes and I told her the employee hung up on me and she said nothing. I explained the fruit was spoiled and ******* said fruit should be consumed in ***** hours . I buy fresh fruit from the grocery store that lasts longer than 48 hours when refrigerated. She offered to replace the order but the person that it was delivered to got sick from the fruit and declined.The Manager is refusing to refund my order. Per the website edible guarantee Were here for you. For lifes big moments, the just-because, and even when things dont go according to plan. Thats why were devoted to the Edible Guarantee our promise to give our best.Your happiness is our happiness, and its 100% guaranteed. I would like a Refund on this order and I am happy to return the arrangement as only 3 pieces of fruit was removed.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a delivery for Valentines day on February 7th at 8am. I received the confirmation same day. This was going to a business, and the site says it will be delivered by 5. All day I watched the progress and nothing was happening. I called the business 3 times and no answer. My wife called 3 times and no answer. Then my wife went to the store at 4, and she was told the order was out for delivery. At 430 we got an update online that it was out for delivery. After 5, we went back to the store since it did not arrive. They prepared one, but everything was frozen, and it was not put together well. At 6, we got "confirmation" of delivery....but the building was locked down, and there is no way it was delivered. Since this was Valentines Day, I am shocked at how unprepared the store was. I am also more than annoyed to pay $15 delivery fee for something that was never delivered.

  Customer Answer

  Date: 02/26/2025

  *************************************************

• Initial Complaint

  Date:03/12/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/12/25 to be delivered on 2/14/25. The website advised the order would be delivered by 7 pm on 2/14/25. My order was never delivered. I called the store MULTIPLE times and filled out a form to cancel after 7:30 pm came and went. I never heard back from anyone. Today, 2/15/25, I called multiple times this morning to talk about the order that never came. No one called me back. I need a refund. Not only was my order never delivered, but absolutely zero attempts were made to call me back or apologize for the failed order. This store should be shut down. Theyre just stealing money.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3rd, I placed an order for an edible arrangement ($59.49), flower bouquet ($29.99), & birthday air-filled balloon ($2.99) + 8.88% tax. On March 8th, only an edible arrangement was delivered. I contacted Edible Arrangements requesting a refund for the items that were not delivered, bouquet and balloon ($35.90). **************** stated the store would need to contact me. I contacted the Staten Island store directly, and was told my items were delivered. After arguing with me over the order, I mentioned there was Ring Camera footage showing it was not, the lady, who refused to give me her name, stated she could not issue refunds. I then contacted corporate again, who offered a lesser refund than what I should have received. After letting the representative know this was unfair, that I was now paying more than what I should have been initially charged, I was hung up on. I am seeking a full refund due to the negligence of Edible Arrangements staff and corporate for failing to deliver the order in its entirety and for the extremely poor customer service I received from the *************, ** staff. Corporate offered me a lesser refund than what I should have received as well, which is not fair as I was expecting to pay the exact breakdown for each item as described on the receipt. This is the second time I have ordered from the ************* location and they did not deliver the order entirely. I was not refunded the first time either, although I contacted the store on multiple occasions as well.

• Initial Complaint

  Date:03/06/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Edible Arrangements and paid extra for expedited shipping, expecting my delivery to arrive on time. Unfortunately, my order never arrived. I tried reaching out daily via phone, but no one answered. I also submitted two online inquiries, both of which resulted in empty promises that a store manager would contact me but no one ever did.After days of frustration, I finally got through to customer service to request a refund. The representative hastily told me to expect a refund in 7-10 business days and then abruptly hung up. No apology, no reassurancejust complete disregard for customer service.This experience has been nothing short of disappointing. I paid for a product I never received, spent countless hours trying to reach someone for assistance, and was met with poor communication at every step. Edible Arrangements has shown an absolute lack of professionalism and customer care. I strongly advise others to think twice before ordering from them.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/20/25 - ordered and received the items with major quality issues. 2/21/25 I had contact with a worker at the Edible arrangement store in ***************** where I was guaranteed an automatic refund in the next 24 hours. The worker was a young woman. This is because the strawberries arrived brown both on their leaves and mushy rotted under the chocolate. Furthermore the flowers were full of mold under the wrapping paper. Its been a week and Ive gotten no refund. Ive also called every day requesting to get my refund and not a single call has been answered. Im continuing to call for the rest of the week but nobody even has picked up the phone since I was told I would get a refund on 2/21/25

• Initial Complaint

  Date:03/01/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple of weeks ago, I tried several times to order gifts for my sick grandson but none of the items were available. I found this out after I had already placed the order. I had to speak with someone several times and was then given a refund. It was a great disappointment as I had researched all *********** to get a gift for him only to have it cancelled.I tried again yesterday to order some gifts for my 94 year old mom. I specifically went to the *********** (***********) website.I ordered (3) items with a total of $87.97 to be delivered today to my mom's apartment.Delicious Daisy ****** Plush: ***** the Bear Hand-Poured Candles: Candlefish Poinsettia Candle I then began tracking its delivery and noticed the store's number was showing up on my phone so I immediately called the number back but didn't get an answer. It went directly to a voicemail messaging center so I left a message but no one called me back.I then noticed my gifts were actually delivered before anyone had called me back but I was told by my mom that only one item, the fruit arrived. Neither the ****** the Bear or the Candle were delivered and the fruit was NOT in the cute container that I ordered. The one that I ordered was white with a design on it but my mom received a plain red which I did not want or ******* one even bothered to tell me why the other gift items weren't delivered and I never received a refund, a simply apology or a call back. I ended up trying to find a customer service email address and sent an email to them but still have not received a response and no refund.What is going on with your store?I'm absolutely livid as Edible Arrangements completely wrecked my surprise for my mom. When I told my mom what I had actually ordered for her, she was sad and wanted the other items.I would like the ***** the Bear and the candle delivered to my mom ASAP or I want a full refund for the missing items and the wrong container for the fruit!