Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  4871 Montgomery Highway Suite 10A Dothan, AL 36303

• 

  Lendmark Financial Services LLC

  6653 Atlanta Highway Montgomery, AL 36117

• 

  Lendmark Financial Services

  1963-B Cobbs Ford Road Prattville, AL 36066

• 

  Lendmark Financial Services

  2600 McFarland Blvd. East Unit 14 Suite K-2 Tuscaloosa, AL 35404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassing phone calls. They are calling my ************************** and any other line in the business

  Business Response

  Date: 11/07/2023

  Dear ***********************,
  

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  Thank you for bringing your concerns to our attention, which we have addressed with the Branch Manager and AVP. As of October 30, 2023, all telephone numbers have been restricted in our system so that you, your employer, or references are no longer being contacted.
  

  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  

  *************************************** 
  
  
  Sincerely,
  *************************
  Chief Risk Officer

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with this debt from Lendmark Financial Services account #*********** . They have not provided me with original contract as requested and I demand this account be deleted from my report immediately

  Business Response

  Date: 11/02/2023

  Dear ***************************,
  
  Lendmark Financial Services (Lendmark) is in receipt of your fraudulent activity and/or identity theft claim. At this time, we are unable to verify or substantiate your claim(s) and make a finding of fraud because:
  
  We have received the required documentation, but as a result of our investigation, we have determined that the documentation does not support a finding of identity theft.
  
  Please provide further information about your claim if you believe our findings are in error.We have closed our file; however, if you have further information to substantiate your claim, we will re-open to review.
  
  
  Sincerely,
  

  *************************
  Chief Risk Officer

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to contact the Lancaster Branch of Landmark to see if my current loan could be refinanced. This is a solution they advertise. They have not gotten back to me in written form. And if they are placing calls to my phone they are not leaving a message. I'm afraid that they will put my loan on collection. I truly want to resolve my debt with them. I've been trying for more than 60 days to get a hold of them. Any help would be appreciated. Thank you

  Business Response

  Date: 10/12/2023

  Dear *****************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  On August 2,2023, you texted the Lancaster branch to provide a payment update and the branch responded requesting that you call the local branch. On 8/29/2023 you text the branch requesting refinance documentation be sent to you. However, no discussion of possible refinance options has taken place and we requested that you call the local branch. On September 5, 2023, you left a message requesting refinance paperwork be mailed and the Branch Manager returned your call, leaving a message the following business day on your cellphone requesting you to call the local branch at your earliest convenience. On October 2, 2023, you left a message in which your call was returned by the Branch Manager and a message was left requesting that you contact the local branch.
  
  Your attempts to contact the branch have not been ignored. To discuss account refinance options,you must speak with a loan consultant at the branch over the telephone or in person.
  
  We trust this resolves the complaint brought forth.
  
  Sincerely,
  *************************
  Chief Risk Officer

• Initial Complaint

  Date:09/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to pay for my car to get out of repo and the Lendmark near me keeps giving me the run around about the price . They said theyre waiting on the repo people for a price so I called the repo people and they said they gave Lendmark all of the paperwork already and so I called Lendmark back and she was very nasty saying we dont have anything and for me to call Monday . This was on Friday 9/22 it got repoed 9/20 . I have been calling Friday,yesterday & today 9/26 for the price total and nobody is answering me calls at all ! I am being ignored I have Called multiple times I left message no calls back . I am a single mother and I am trying to get my car back and I feel very unhappy with this company . Why isnt my calls being answered I am trying to find the total price to get my car out . I have to money to pay the balance of what I owe . Its the towing fees is what I was waiting for them to tell me so I will know the total price . At this point dont want to deal with this company.

  Business Response

  Date: 10/10/2023

  Dear *************************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark)is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  

  The collateral/vehicle used to secure your installment loan with Lendmark was repossessed on September 21, 2023, due to the delinquent status of the account. On September 22, 2023, you were notified of the cost to redeem your vehicle which included repo fees and past due account payments. On September 28, 2023, you paid all associated fees and past due payments, and your vehicle was released back to you. Additionally, a one-month payment deferment has been processed to assist you in making timely payments in the future.
  

  We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************  
  
  Sincerely,
  
  *************************
  Chief Risk Officer

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have continued to have my rights violated by this company! All companies must follow the Consumer Laws set in place to protect individual's rights. The account is reported as a repossession therefor the balance of the past due account should NOT be more than the original loan amount. The account also shows positive payment history, in result the account balance should not be more than original loan amount. Due to the account being a "repossession" the car was due to be sold at auction thus reducing the amount of the original loan amount. On the account it shows a negative payment history from 01/2023 - 08/2023, due to the account being a repossession from 2022, it is impossible for me to be late on these payments. Because of these discrepancies & inaccurate information on my report, LENDMARK FINANCIAL SERV is required by law to remove this account from my report!Consumer Law 15 U.S Code ****i Section 5 (A) If, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall(i) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and (ii) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.

  Business Response

  Date: 10/25/2023

  Dear ***********************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and this letter will serve as a response to the concerns that you have raised.
  
  We have reviewed your account with our *********************** now responsible for handling your account. Due to the delinquency status of your account. Your vehicle was repossessed on November 10, 2022. Unfortunately, we have experienced delays in obtaining the title from the ********** of ***** Vehicles, Until the title is obtained, Lendmark is unable to sell the collateral and credit your account with the proceeds resulting from that sale.
  
  As of the date of this response your account remains open and has incurred interest daily since the date of your last payment in accordance with the terms of your installment loan agreement. However, we have determined that the appropriate course of action given this delay is to waive the interest that has accrued on your account starting from the date of repossession and cease accruing interest on this account going forward. This was completed on October 13, 2023, and the ************************* have been notified of the change to the balance on your account.   
  
  Once we have received the title and complete the sale of the collateral you may receive a deficiency notice detailing the remaining balance owed on the account.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************
  
  Sincerely,
  *************************
  Chief Risk Officer

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20651728
  
  I am rejecting this response because: Due to consumer law, if there is any discrepancies on my account in any way, shape, or form, the account is due to be removed. Because of the account balance being wrong and certain steps not being taken, this account is deemed inaccurate. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/26/2023

  The balance reported was accurate at the time of reporting; however, due to the title complication, Lendmark made the decision to waive the interest accrued on your account back to the date of repossession. Lendmark has submitted a request to each of the three credit reporting agencies (CRAs) to which we report to, to update your balance on your tradeline associated with the loan account referenced in your complaint. Please note that the CRAs are separate entities from Lendmark and Lendmark does not control the amount of time it may take for the CRAs to process this request.  If 30 days have passed since you received the previous response and your credit report does not reflect this change, we ask that you contact us.

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20651728
  
  I am rejecting this response because: Due to title complication, the account was deemed inaccurate. Consumer law 15 USC 1681E (b) states this account must removed from my report due to discrepancies. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information was compromised due to the agents ( a guy named ***************** gents) providing incorrect information, being retaliated against and harassed. I was advised at the time of signing this contract this was a free ***** for small business. A few months into the agreement thousands of dollars was stolen from me, I had to open an Identity Theft claim & from the I lost my **************** FTC Report Number: ********* The account is still open and funds are still being stolen. I can attach supporting details below of my report.

  Business Response

  Date: 09/28/2023

  Dear ***************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  We have reviewed your account with ******************, which was charged off on August 26,2022, and subsequently sold to *****************. Lendmark is no longer the owner of this debt. You should contact ***************** for information regarding the account. You may reach ***************** at **************.
  
  A charged off account is considered a delinquent occurrence and can remain on your credit report for 7 to 10 years from the first date of default. With that being stated, we can confirm the information reporting to the credit reporting agencies regarding your account is accurate and under The Fair Credit Reporting Act Lendmark are obligated to accurately report this information.
  
  We trust this resolves the complaint brought forth.
  

  Sincerely,
  

  *************************
  Chief Risk Officer

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, 2023 I spoke with an employee ********************* of Lendmark Financial Services in reference to a debt (Charged Off) on my credit report. I previously challenged this debt on my credit report but was unsuccessful. Upon speaking with the Lendmark Financial Services employee, I was told that my negotiated payment of $950 would credit my account as paid in full and remove from my credit report. Here we are a 48 days later and none of this has happened. I spoke again to the Lendmark Financial employee who told me that she did not make those promises to me and that the only way for use to know the truth is to review the recordings of the phone call. Of course I will not have any access to review that conversation, nor is it in the works to happen. My credit file was in a better position before I made this payment which further corrupted my credit files.

  Business Response

  Date: 09/28/2023

  Dear ********************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Thank you for bringing your concerns to our attention, which we have addressed with the Recovery Manager. As of September 21, 2023, your account with ****************** has been settled.Further, a review of the telephone call between yourself and our recovery specialist was completed, we can confirm you were informed that the charge-off would remain on the account. For the avoidance of any doubt, please note that this account will be reported to the credit reporting agencies as Charged-off;settled, in accordance with applicable CDIA guidelines.  Additionally, a delinquent occurrence can remain on your credit report for 7 to 10 years from the first date of default.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************

  
  Sincerely,
  *************************
  Chief Risk Officer

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20626079
  
  I am rejecting this response because:

  This is not a suitable response considering your only proof of what was promised or not promised has not been provided.  I am not wrong in what my arrangement were with your company.  I have every intention to pursue this lawfully until our agreement has been met.  

  
  Sincerely,
  
  Cleandrew *****

  Business Response

  Date: 09/28/2023

  Dear ********************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Thank you for bringing your concerns to our attention, which we have addressed with the Recovery Manager. As of September 21, 2023, your account with ****************** has been settled.Further, a review of the telephone call between yourself and our recovery specialist was completed, we can confirm you were informed that the charge-off would remain on the account. For the avoidance of any doubt, please note that this account will be reported to the credit reporting agencies as Charged-off;settled, in accordance with applicable CDIA guidelines.  Additionally, a delinquent occurrence can remain on your credit report for 7 to 10 years from the first date of default.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************
  
  Sincerely,
  *************************
  Chief Risk Officer

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is paid and should no longer be showing up on my credit report.

  Business Response

  Date: 09/25/2023

  Dear *******************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark)is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  We have reviewed your account with ****************** and can confirm the information reporting to the credit reporting agencies regarding your account is accurate and under The Fair Credit Reporting Act Lendmark are obligated to accurately report this information.
  
  We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************  
  
  Sincerely,
  
  *************************
  Chief Risk Officer

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20595358
  
  I am rejecting this response because: it has inaccuracies in it and according to the fair credit reporting act under 15 u.s.code 1681(e)(b) Accuracy of report which insures the maximum possible accuracy.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/25/2023

  Dear *********************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark)is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.

  We have reviewed your account with ****************** and can confirm the information reporting to the credit reporting agencies regarding your account is accurate and under The Fair Credit Reporting Act Lendmark are obligated to accurately report this information. Lendmark has no bearing on the reporting practices of the credit reporting agencies, and you would need to contact them directly.
  
  We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************  
  
  Sincerely,
  
  *************************
  Chief Risk Officer

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this letter finds you well. I am writing to address some discrepancies on my credit report. The account in question is associated with LENDMARK FINANCIAL SERVI, account number ************* noticed that the contact information for this account differs between Experian and TransUnion. Experian lists the address as ***************************************************************, while TransUnion ****** **************************************************************, **************. This inconsistency raises concerns about the accuracy of the account details.Additionally, there are differences in the reported payment history between the two credit bureaus. Experian indicates the last payment was made in January of 2022, whereas TransUnion reports the last payment made on 08/19/21. This is illegal according to 15 us code ****b Fcra all dates are supposed to match accurately I need lend **** to show proof of documentation The date account was closed The last payment date The first payment date The monthly payment And a contract agreement with my signature showing this is my accounting I want lend **** account deleted

  Business Response

  Date: 09/12/2023

  Dear ***************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  After a review of your account, we have submitted a request to Equifax to update your account status to reflect account being charged off as of 8/22. Please allow 30 days for the credit reporting agencies to update your credit profile. Outside of the mentioned correction, Lendmark can confirm your tradeline is reporting accurately and advise you to contact the credit reporting agency directly regarding any additional discrepancies.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************
  
  Sincerely,
  *************************
  Chief Risk Officer

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Borrowed **** from been paying over 4 years and still at **** put car up for collateral threatening to *** me told them to come get the car.

  Business Response

  Date: 09/18/2023

  Dear **************************,

  Lendmark Financial Services,LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  You obtained an installment loan secured by your 2014 Kia ****** with Lendmark on February 23, 2021. The amount financed was $8,964.80 with an interest rate of *****%, to be repaid over 60 months. The last payment you made on this account was August 03, 2023.
  
  On or around September 05, 2023,you notified the local branch that the vehicle had been stolen again and you had no intention of redeeming the vehicle from the impound lot. On September 8,2023, you provided us with the impound information and we were able to confirm the location of the collateral and that you had removed the vehicle license plates.
  
  We have begun the voluntary surrender process, however that does not void the obligations set out in the installment loan agreement and you are still responsible for the terms of the loan agreement until the balance of the loan has been satisfied.
  
  We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  
  ***************************************
  
  
  Sincerely,
  
  *************************
  Chief Risk Officer